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Customer Service

1866 675 8231 (Customer Service)
+1 604 759 4300 (Richmond, BC)
+1 905 828 0909 (Mississauga, ON)
2330-6900 Graybar Road
Richmond, British Columbia
Canada - V6W0A5
Mississauga, ON
120 - 425 Britannia Road East, Mississauga, ON L4Z 3E7 

Complaints & Reviews

[Resolved] transmission fluid

I went to Mr Lube at the Westbrook Walmart in Calgary for an oil change and to put 2 new tires on. The goon...

rip off during oil change

I was ripped off for a oil change. Totally rude attitude and inexperienced workers make the oil change an ordeal. With out my consent they drained my antifreeze viper liquid with wash liquid. This endangered my life on highway as the windshield froze with the soap. When I went and complained the workers were rude to me and they told me they expected customers to change oil every 2 weeks. Why would they do this disservice when somebody changes oil end of September. It gets cold shortly after that. Is this in the interest of customers? What is the point of draining out the existing antifreeze viper liquid. I request all the sane people to never deal with these criminals. They deserve to be in jail. I'm willing to join a group of people to sue this company.

overcharging

Beware!!! These guys overprice and suckered me into buying a filter claiming it will save on fuel. Here's the...

ripped off, bad service

My son followed me down for an oil change on a 2002 F150. The tech came out and we requested the $44.99 standard oil change. I left and he came back with a bill for $184.00 bill. He is an 18 year old student and they up sold him to a premium $59.99 oil upgrade and a $7.00 filter upgrade. Then they told him that the oil filter and fuel filter look original. $92.00 for a fuel filter. I changed it less than 10, 000 KM ago. The truck has 160K and gets serviced regularly.
I lost it and went back. They would not admit that anything was done wrong.
I'm so pissed that they ripped off a kid.
I will never go back except to meet the Manager. That won't be a good sight.
Scammers. Karma's a ###!

service

I normally service my cars at Mr.Lube. Mr.Lube has 3 lots and people wait with their cars in Queue and they service First come First serve basis Lot by Lot. My second last service I was waiting in Bay # 1, when Station Manager came and asked to shift to Bay # 3 (I was not choosing that Line, as there was an RV doing service inside). Assuming that RV will finish soon, I obeyed his instruction. I waited there for about 1.30 hours, and 2 sets of cars gone inside from Line 1 and 2. Now let me talk about my last time experience. I was waiting in Bay # 3 behind 2 cars and after 40 min I reach first. Unfortunately, Bay 1 and 2 got delayed. The same Manger came to me and asked to move behind and wait behind 3 cars, so that they can bring the other cars inside. I asked him, what about last time I was waiting here for long and you never showed any consideration to me. He told me, this is our rule, First come First serve... But truth is that, its not... If its First come First Serve, they should be asking us to wait in 1 queue and take cars to any Bay when the bay is free, like other service centres do.. We are visiting Lube express to get our service done fast, and who has time to spend the whole day there.. if the Manage might have made request telling the problem he faced in Bay 1 and 2, I might have moved my car without any argument. Here he told its there rule... Anyway, I have taken my car to Eastside Doge and done my service for $55 where Mr.Lube might have charged more... I took only 30 min total in Eastside and they told me they are doing the same way Mr.Lube is doing is you bring your car to Express service lane... Mr.Lube is not going to loose anything if I stopped servicing there, but I can stop few of my friends who is doing service at Mr.Lube.

  • Sm
    SMARTCARLADY Mar 11, 2011

    I went to this Mr Lube for "approved warranty service" on my 2010 Smart Car.
    They changed the oil, but didn't check the tires, or fill the fluids as they state in their advertising.
    They DIDN'T know how to reset the service required indicator.
    I still had to pay the full price of $99 !!!
    I was told to come back & someone would do it.
    Upon my return, the individual who supposedly knew how, wasnt there.
    No one ever contacted me to follow up
    I complained to the owner by telephone & months later still haven't received any service to the indicator or a partial refund on the services NOT performed !!
    AVOID this Mr. Lube !!!

    0 Votes
  • De
    desertstorm Feb 24, 2012

    Eastside is always better

    0 Votes
  • Un
    unlimitedskillz Mar 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    everyone that use to work in that shop has been changed so now there is new people working at that location and there is a new manager and everything

    0 Votes

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scams

I went to mr. lube for an oil change, this was a bad idea and never will i go there again. they tried to sell...

broken transmission

Contrary to advice from friends and the fact that I was going to be pushed timewise to do this myself, which...

vehicle damaged

In September of 2009 I had taken my 2009 Grand Caravan to the aforementioned Mr.Lube for a quick oil change...

beware of lesage group owned mr. lube in ontario, newmarket

Beware of Lesage Group owned Mr. Lube in Ontario, Newmarket. Just wanted to share a bad experience with the...

fraudulent sales practices

My complaint is somewhat generic, given that many businesses and individuals working in the "quick-oil change...

engine failure - claim denial

On July 3rd 2009 I took my 2005 Honda Civic (42000 kms) for an oil change to MR.LUBE. As part of their...

inept service technicians

I brought our van in last fall for an oil change and when we got it home a few days later, I noticed a couple...

damage to my car

I went to Mr Lube for an oil change for my girfriend's car. During the oil change they recommended that...

held hostage sell sell sell

When I rarely go to an oil change place, I want to go in, get my oil change and leave. In the past it...

mr lube is like fast food not good for you or your car!

Had an oil change on a 1994 Chev van, they put on an dodge filter that blew off on my way to work it was a stormy day the van came to a stop real fast in the middle of an highway. I paid someone to pick me up and drive me home I phoned for an tow truck we then went into town put the Right filter and oil the van would not start not even from tow truck they told me motor was cooked and towed me home. I did not give up I live in country with nothing to drive, I worked in the cold with heath complications I got it to run again for how long your guess is as good as mine. I then touch base with the store manger in Guelph. He checked out my story and found I was not making it up. He asked me what would make me happy, I told him to get paid for the day of hell I had. He said I will give you your next oil change free Well! He told me that the filter for the dodge will work for the Chev he must think I am stupid thats Ok I now think that Mr Lube is like fast food not good for you or your car.

  • Vr
    vroom vroom Feb 26, 2010

    I have only ever had possitive experiences at this Mr. Lube location! They keep my car in fantastic running shape and they have educated me greatly on my vehicle and it's maintenance needs. I would not trust any other shop with my family's vehicles! Just one question though...how is fast food bad for your car?

    0 Votes
  • Sc
    Scrutany Jun 24, 2014

    I went to the Guelph Ontario location...
    These guys are vultures looking for any weakness of perception or knowledge to exploit in the customer. They were helpful, especially since I am a big guy and have decent car knowledge... BUT They said my cabin air filter was too dirty and needed to be changed, my fluids were dirty and needed to be changed, that it looked like a needed a full tune up... This was 3 months after I bought the car at my dealership dumped 2 grand into the car with a 200 point inspection. When I pointed out that my dealership JUST checked all this stuff they backed off and tried another grifter approach. For the 20 minutes I was there, they pushed 5 or 6 unnecessary repairs on me, saying my car needed it. I am never returning to ANY Mr. Lube location!

    0 Votes
  • Mi
    Millo002 Nov 23, 2014

    I used Mr Lube service at the Guelph location to regular oil change in my SUV. Next day there were oily spots on the garage floor under the car, and the oil level was 1cm above upper limit, also 2 covers
    (oil filter and drain bold) were missing. I had returned to the store; after my complain they re-install covers (forgotten to install after oil changed) and corrected the oil level, but this was not very pleasant experience. First of all, they lied about putting new covers from their stock (installed old ones, originally from my car, dirty covers), finally didn't want to give a new receipt for the service provided.
    It was my first and last time visit MR Lube shop. No recommended.

    0 Votes

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