Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Advance Auto Parts Logo

Advance Auto Parts Customer Care Service

Advance Auto Parts, Inc.

Store Support Center
5008 Airport Road

United States - 24012

Customer Support Phone Numbers

+1 877 238 2623 11 5

Advance Auto Parts Complaints & Reviews

Advance Auto Parts / employees

captainbaker on Oct 8, 2017
Twice on Sat 10/7/17 I went to your store on Donelson Pk in Nashville Tn. I was appalled by what I saw and heard from your employee Emanuel. There was only two people in the store and a customer walked in and Emanuel said, they keep coming in, when the man said, hello to Emanuel, Emanuel...

Advance Auto Parts / employee sharie grey

Jackie Dexter on Oct 8, 2017
One of your employees, Sharie Grey, has been sexually soliciting herself to a local business owner to get him to purchase parts from her. She has made inappropriate phone calls to the business from Advance and also sent sexual pictures of herself to him. You should probably check to see if...

Advance Auto Parts / battery

BDShelly on Oct 1, 2017
We purchased a battery for a car in Januray at the Buckhannon, WV Advance Auto. That battery is leaking and causing his car to surge. We put another battery in the car to make sure that is was the problem. It was, the car ran perfectly with another battery, so the battery was odiously bad...

Advance Auto Parts / problem with a check engine light

Dbard on Sep 25, 2017
Went to the Queensbury NY store to see about getting a diagnostic check on my car. Check engine light is on. First of all, I have been a customer there since they first came to the area. Over 40 yrs. all young people working. I did not recognize anyone. These people were sarcastic and...

Advance Auto Parts / store number is #09462

Vickyl34 on Sep 23, 2017
Good afternoon, I went to your store # 09462 today 09/23/17 @ 5:20 p.m. You have employee by the name Chris that work in there. A customer came in to buy a can of paint and Chris said that come in pair the customer said that's fine. Chris came out and said we don't have Chris ask the...

Advance Auto Parts / service and warranty products

MrsHayes on Sep 22, 2017
09/21/17 around 1800 Store # 09438 Oldsmar Fl . I went to advance autoparts to have my battery and alternator checked because I was unable to start my car earlier that morning. The older gentleman that assisted me, tested my batterie and stated that there is 11% but no power. He also...

Advance Auto Parts / wrong brake shoes

robert n saddlemire on Sep 20, 2017
I purchased a set of brake shoes for a 2001 Honda crv about 4 months ago got sidelined with a medical issue and put off working on the car until recently shoes were new in box even had the receipts tried putting them on no way they fit went to the store and was told there are two different...

Advance Auto Parts / terrible customer service and knowledge

Danielle Vickers on Sep 19, 2017
On July 2, 2017 I came in to purchase two front calipers to be replaced on my 2002 Toyota Camry LE. That wasn't a big deal, so I thought. The replacements were both working well until early September when the front driver's side caliper starting acting up again. That was a little...

Advance Auto Parts / order#84355928

Tammy Benson Smith on Sep 18, 2017
My name is troy smith, I done a online oder, I receaved the bake shoes, however thebrake shoe silicone, 2 pacs, parts# 09973 has not yet to arrive, at the same address parts#mkd784 had arrived to, will you please fix this order, I allready had to exchange the brake shes you parts company...

Advance Auto Parts / customer service

Fred George (2) on Sep 15, 2017
Is that what advance auto part management would like to see? such actions? Would this imply good ethics standards between employees, clients, management and even the whole society? We are as clients expecting to see the normal ethics and a set of standards of behavior that we used to see...

Advance Auto Parts / lack of leadership 4409 south carolina / georgia

LordofFire on Sep 12, 2017
CEO Team / RVP / VP I really have to ask the question...What is going on in our Company and more importantly this District? We received word on Hurricane Irma almost 2 weeks ago...everyone knew the areas that would be effected greatly by this hurricane, but yet no one was prepared to take...

Advance Auto Parts / cv axle p/n ncv12535 2007 dodge grand caravan sxt

Bvolaski on Sep 12, 2017
I needed to replace CV Axle on my wife's cars so I purchased and axle and a Hub in Nov 2016 order 69018242. I Aug we where getting a vibration going up hills so I replace the axle a second time order 82867379 but the vibration did not go away. I took the car to another mechanic who also...

Advance Auto Parts / ceo & company, their management style, treat employees bad, low wage, lie about customer service, complaints out number positives 10-1

Todd1988 on Sep 1, 2017
They advertise about how they have experienced counter people, but they all leave, because they don't think any employee is worth even $12.00 hr (unless your a friend of the store manager or other management), their training tapes even say that anybody can look up parts on Advance...

Advance Auto Parts / advance auto parts, manati pr

Jessyann on Sep 1, 2017
Saludos; El pasado martes 29 de agosto de 2017 mi padre fue a la tienda de manati, puerto rico a reemplazar una bateria de mi vehiculo que aun esta en garantia. Alli lo atendio Yamil y este le indico que la unica forma de recibir la garantia de la bateria era haciendo un upgrade a una...

Advance Auto Parts / store referral

wandaross1 on Aug 31, 2017
Hwy 139 in college park, GA store recommended a parking lot mechanic to me (mechanics who works on your stores parking lot fixing vehicles and soliciting business).They had Reggie's and other mechanics phone numbers posted on a pole in the store. I contacted the mechanic, Reggie and he...

Advance Auto Parts / I am complaining about customer service

Lilia379 on Aug 26, 2017
I went in here to return a product worth of $30 that i bought at a different adavnced auto part location and the manger(Spencer) was very rude and told me that i couldnt return this item in this advanced...that i had to go to the same location i bought the product at, i will not waste ga...

Advance Auto Parts / 02 sensor for a 2008 kia

boopboop on Aug 24, 2017
On august 23 I stop at store 07529 851 pa just wanted to let you know that the manager was so rude ask him a question about a coupon and he got real smart with me and the employee that was helping me .I told him you are not going to talk to me because i am a paying customer .He told me...

Advance Auto Parts / I am complaining about a bad case of bad management

Tessick on Aug 14, 2017
I bought an expensive battery for my car the battery did not last long untill it was bad when I took it to the store they said it tested good just needed hot charge over night I let them do that got it back and the next day it was completely dead I had the battery tested somewhere ele...

Advance Auto Parts / unethical behaviour

John19888 on Aug 9, 2017
On 8/9/17 I walked into your 3150 s broad St Hamilton NJ Store # 08022, I went to order parts and was being helped by cashier clerk Joseph G. I was sitting there for 20 minutes as he took a personal phone call, In which Joe used profound language in front of my young son who was in line...

Advance Auto Parts / service

Navymomlynn on Aug 6, 2017
I had gone into the Butler Pa Advance auto store to get a fuse for my auto . I didn't have the fuse with me so I tried to buy and assortment pack. The tech person who works there rudely refused to assist me and I had to go back home to get the fuse I needed to match up the part His name...

Contact Us


Rising Prices to Hit US Consumers
Rising Prices to Hit US Consumers
more videos More Videos

Reply to