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Advance Auto Parts Customer Care Service

Advance Auto Parts, Inc.

Store Support Center
5008 Airport Road

United States - 24012

Customer Support Phone Numbers

+1 877 238 2623 2 1

Advance Auto Parts Complaints & Reviews

Advance Auto Parts / employee telling difm accounts that i stole money

Melissa VanNest on May 24, 2017
I recently separated with advance and there is a employee there lisa joseph that is telling commercial accounts that I stole money from a car show fund and she is also going around town telling people at other businesses that I was fired. maybe one of the reasons that the commercial...

Advance Auto Parts / unethical behavior

Hewell on May 13, 2017
I was in your Cornelia Ga store on Friday May 12, 2017. I was at the register checking out. I hear a man by the name of Joe talking with another employee. I assume Joe is the store Manager by the color of his shirt. Joe is discussing problems he is having in the store with other employee...

Advance Auto Parts / Very rude

jessicalestrada on Mar 11, 2017
hello, My Name is Jessica Estrada, and on Friday March 10 2017, I called advanced auto parts on Monroe street ( lake ella) here in Tallahassee fl, and placed an order for 6 a/c delco spark plugs, 3 coils and wires, and two different lubs. my husband went in and paid for the order and wa...

Advance Auto Parts / Horrible customer service

Luis Boik on Jan 23, 2017
I was in your store # 09226 on 01/23/17 I was browsing around the store and when I turned around I saw their employee by the name of Hector M. looking at me with a strange expression on his face, So I approached him and didn't receive any kind of greeting or smile, I asked for a Dent puller. After...

Advance Auto Parts Store #03130 / Starter

bubba76 on Sep 15, 2016
i went in to advance auto parts store in Shelbyville tn 9/05/16 and ordered a starter. I told them I wouldn't have the money till 9/15/16 and they told me that was ok cause the starter would not be here till 9/13/16 and they would hold it for me 2 more days. then I went in on Thursday to...

Advance Auto Parts / Service

Seanlf79 on Sep 3, 2016
Poor customer service went into 7500 NW 57 St Tamarac, FL. One gentlemen was helping me out at the register and we couldn't find the part so I went back to manuals and found the right model car for the part. The second guy Cody was rude from the start the screen was turn facing me before...

Advance Auto Parts / Overpriced/made in China

theon laughman on May 30, 2016
Sunday 29may2016 went to advance auto/store no. 07529 to buy idler pulley for a 02 Camaro. It was on a sunday and a holiday and I really needed it. the boy behind the counter said it would be $49.19 and the damn thing was made in china. My complaint is... how can you justify such a high...

Advance Auto Parts / Batteries

Jim fox on May 20, 2016
I bought a lawn mower battery in Jan of this year and used it once I live in NY so approximately April 10th battery did not work and I had my receipt and I was days over the 90 day warranty so I went to the manager and he discovered that I bought a battery that was expired prior to the buy...

Advance Auto Parts / Customer Service

Evelyn N on Feb 19, 2016
I went into Advanced Auto February 19th, 2016. The problem or the issue was customer service. There is a lady and her name is Sherry. I was standing in line to ask a question, and she didn't ask how may I help you or anything. She let 1 person cut in front of me and did not say anything...

Advance Auto Parts / Customer Service

Reviewer23417 on Jan 20, 2016
The Key West store needs some qualified help! At any given day or time you can walk in this store and there won't be a single employee available to help customers. They're either outside helping someone install something as simple as windshield wipers, or they're outside having a cigarette...

Advance Auto Parts / customer service

Reviewer49586 on Dec 19, 2015
I'm always missing from computer on high dollar purchase anything with a real warranty. And always have to make two or three trips in order to get parts that's are supposed to be in stock??? But aren't there, but we can have it in the morning at 8:00 a.m. then it's not in don't know why?...

Advance Auto Parts / work ethics

Reviewer19386 on Dec 12, 2015
was told had to cut back on all employees hours but i got cut 5 hours the other full time driver didnt get cut any neither did part time . we are drivers for advance, heard and was told that because i am female and need this job as unemployment is high i would deal with it so thats what i...

Advance Auto Parts / Thieves selling junk parts

Reviewer58940 on Nov 30, 2015
I do not recommend purchasing any parts from this store, they are cheap junk. For instance I replaced universal joints on my Jeep with their cheap junk parts and they needed to be replaced not even a year later. I also purchased a supposedly Best car battery from them and it is junk within...

Advance Auto Parts / Unethical Behavior

Reviewer96269 on Nov 9, 2015
On October 21st my mother purchased a battery from Bill at the Carroll Island store in Maryland, zip code 21220. Let me rephrase, Bill sold my mother a practically dead (one working cell) battery. After purchasing this battery it was hit or miss on whether or not her car would start. She...

Advance Auto Parts / Called Store left on hold for over 15 mins

Auto15 on Aug 27, 2015
Called Advanced Auto Parts in Wis Rapids Wisconsin On Numerous occasions, Been put on hold for over 15 mins, With that loud music. The employee's that put me on hold names are Bob Mullen, Carl Sailor, and Carl Herrman, I'm on my cell phone and the minutes add up when your trying...

Advance Auto Parts / No gifts cards accepted online

fishman14 on May 5, 2015
Advance web site does not allow you to use gift cards. Only in store purchases for gift cards. Well, I prefer to shop online and take advantage of discounts provided there. I think they are the only company in the US that does not accept gift cards on their web site. So to me, this $50.00...

Advance Auto Parts / Refused Return

Ross A. Raney on Mar 12, 2015
We bought 2 CV axles for her Jeep. I replaced one and decided that the other was OK, and replacement was not necessary. She returned to the store with the $70 part, and a return was refused, they said that it had been installed. THIS WAS NOT THE CASE. As a former GENERAL MANAGER for Advance...

Advance Auto Parts / Warranty fraud

Brent A Nulph on Oct 21, 2014
I have a commercial acct with them, and with the reiceipt i went in before i removed the bad shocks, asked if they would replace them and they said yes. Next day i returned with them and i was told they would not replace them, this is on my personal car i was very pissed off and closed my...

advance auto parts / battery

queen3 on Sep 27, 2014
I purchased my battery from advance on 12-12-2011, on 9-16-2014 i had to have someone jump me off. So i took it to the store to be tested., The claimed it had to be charged up, and that it take 1-2 hours. I left my car there for them to charge The battery. To my dismay, on9-24-2014 i could...

Advance Auto Parts / Rebate refusal

rbnkaty on Jun 25, 2014
Be aware - FRAUD<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> According to other reports I have read on this site, Advance Auto Parts has a reputation for not honoring rebates advertized. On May 14, 2014 I purchased parts from the Katy, Texas location and...

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