SilverRock
reviews and complaints

Paid $36000 for truck from carvana. Showed up with 4 shot tires. Multiple calls to both Carvana and silver rock companies. They pawn it off on each other. Spent about 15 hours in my first 7 days trying to get tires. Took to there repair shop and was denied even after repair shop said they were unsafe. Repair shop called them with me at there shop. We were on phone for 3 hours. They agreed to replace two of them that had nails in them. They are making repair shop install two mismatched tires. Repair shop told him this would be unsafe as well. After 3 hours silver rock literally hung up on repair shop when they were trying to explain this to them. They make there decisions off pictures. I could go on and on . Bottom line just stay away. Look up google reviews and google both companies to read all the issues. They will probably be bankrupt soon. Carvana owns silver rock so if they go bankrupt the customer is screw. I’m sure courts will make them warranty for the 100 days but please research and make a wise decision before you sign up with either company. One other thing is go to Carvana website and look up any vehicle. Than go to there 150 point inspection. Scroll down and see what was repaired. 95% will have nothing done except maybe a wiper blade. Look up a vehicle with 70000 miles and like a older one say like 2016. Can almost guarantee it has nothing replaced. So ask your self if every car they sell has nothing wrong with it. They are just buying from auctions, cleaning them and marking the scratches and scuffs on interior. Nothing else is fixed on there 150 inspections. Look for yourself and tell me I’m wrong. The pictures I put up are with vehicle still on delivery truck. Rims still have brake dust on them. Truck was dirty under door lines. Tires have no thread left. I didn’t even [censored] much about the detail but tires are a issue and I was denied.

I purchased a vehicle from Carvana in June 2022 and I paid $20,000 for a 2013, Audi A4 it lasted until August 13, 2022, when it had a catastrophic engine failure I took the vehicle to the mechanic for which the representative on the phone told me to take it to the only people that would come and get it out where it broke down after eight hours of waiting for their tow truck this auto shop came and picked up my car and the car is sitting there as of this day it has been 18 months I'm out $20,000 and I got to drive the car for two months so that's $10,000 a month I paid for a car that I still do not have not only is the car lost half its value or more and now it has a used engine in it that supposedly only has 70,000 miles with no documentation Silver rock and Carvana stole $20k from me.

I purchase a car from Drive Time in Midlothian Illinois and They utilized Silver Rocks Warranty Company. I purchased this car at the end of October of 2023 and had to contact SilverRock’s on 11/6/2023. I heard some knocking coming from the vehicle, so I contacted Silver Rocks on 11/6/2023 and took the car into one of their authorized repair shops on 11/7/2023 at 9:30 am. I did not buy a car “as is.” From Drive Time but that’s exactly what they sold me. A piece of garbage buyer beware. The car requires so many repairs it’s ridiculous. The first repair shop could not do all the repairs that were needed so I contacted another repair shop that was in Silver Rocks network, and they picked the car up and had the car in their shop by 12 noon. Since then, I have been going back and forth with Silver Rocks everyday about the repairs on the car. The first repair shop told Silver Rocks the exact same thing that the second repair shop said, regarding the issues with the car. Silver Rock is refusing to honor their warranty because they will not approve the repairs. I have called them every day since 11/7/2023 and today 11/16/2023. I spoke with silver rocks twice today and each time I speak to someone I get a different story, another liar on the phone and the love to put you on hold which is meant to stall especially when you ask for a supervisor. SilverRock tried to tell me that they are waiting for the repair shop to send pictures and reports. LIARS. The car repair shop already did this several days ago. I got the same report and pictures in the report that Silver Rocks did. They will not authorize the repairs on this vehicle that I have to pay for. And the vehicle is still under warranty. I am glad I caught this in time. These unprofessional thieves need to be jailed for their business practices. Drive Time and Silver Rocks is probably a billion-dollar company. Shame on Silver Rocks. You stay up by keeping your feet on the backs of people like me. This is without doubt in my opinion the worst warranty company ever! So, be aware when you purchase a car from a dealership and if you see a warranty that says Silver Rocks leave that car right that and keep looking. This has been the worst experience ever. The shop cannot begin the repairs and Silver Rocks want honor their own warranty Shameful. I will keep calling and I will be posting up ever review I can. It’s the TRUTH based on MY EXPERIENCE with SILVER ROCKS. And I can prove it!

I picked a car up from Carvana after their delivery truck broke down and failed delivery. On the way home, I realized the air conditioning didn't work. It's August. I've got a 7 day test period with a guarantee. A partial manufacturer drive train warranty, a 100 day warranty with Carvana and Silver Rock, AND a 36 month 40,000 mile additional warranty purchased by me with Silver Rock. Warrantied up the wazoo. No worries. The air conditioning will obviously get fixed. No. I took the car to a preferred service provider in less than 24 hrs. Silver Rock refused it. The car has 15,000 miles on it. I had driven it less than 15 miles at this point. I'm covered by every warranty known to man, and technically, the car isn't even mine yet. It's still under Carvana. So, according to Silver Rock, someone at Carvana put the mileage in as 40,000 when entering it in stock, therefore, by their calculations, I had overstepped my 400 mile Carvana test by 39,985 miles in 21 hrs? I have made air travel obsolete with this little 4 banger? Seriously? Use half a brain people. So, customer service and Carvana advocates get involved. The mileage is fixed in Silver Rock's system. They will cover. I'm now in day 3 of my test period, no air conditioning. Can't drive. Too hot. When contacted by customer service, Silver Rock refused again, for no reason except they don't want to pay. Even IF I had driven over the 400 miles, which I obviously hadn't, I'm still covered by the 100 day warranty, AND the $4000 36 month, 40,000 mile warranty I was purchasing in addition. WTF, right? So, my suggestion.. don't buy from Carvana. They screwed up from the get go both with mileage AND their 150 point inspection that included not catching a faulty air conditioning system. Don't buy your warranty through Silver Rock. They're crooks. If they won't cover their own major contract client (Carvana) then do you really think they're going to honor a contract with a peon like you? Not a chance. Do yourself a favor and don't deal with either until Carvana stops using Silver Rock warranties.

I bought a car through dtivetime which broke down under a month so it was covered thtough a limited warrantee throufh silverrock a company partnered with drivetime. They covered for the repairs but, I still had to pay $157 I'm assuming is for a second diagnostic fee which was requested to me by sipverrock because the first place I brought my car to was one of the repair facilities that silverrock approved was *** It seems like the majority of the repair facilities I could use were mainly tire places which was one first issue. I was told I needed a brand new engine. I was advised to bring it to a dealership for a more expert opinion on my specific car *** thats where luckily a mechanic was nice enough to negotiate with silverrock to approve the work he needed to be done so he said and I'm grateful because I had been going on 3 weeks of rideshares and ubers where the limited warrantee said was covered but due to limited limitations on which I couldn't find what the limitations were exactly which didn't set right with me but, nothing did from the start. I paid over $900 in rental and ride share costs and been approved only for $81. I had to resrnd into multiple times to recieve denials and letter saying I'm missing information and in the area where it explained what information I needed it was blank. When I was denied it wouldn't explain why and when I was approved for a partial amount so far it eouldjt show a number. People I communicated eith silverrock through text told me my warrantee had experience a number of times and didn't seem to have information that could help me at all. I didn't feel like the company had my interests in mind at all and I'm am so aggravatex and fed up with the whole experience that has left me in debt with latest because I mistakenly used some of my rent money to get a rental car because the only info I found made it seem like I'd probably get reimbursed within 2 to 3 weeks and it's over a month and I'm still waiting to hear back.

Just horrible. Drag their feet, don't want to communicate with vehicle owner, and have rude representatives. My car has been in the shop for a week, no repairs done, no parts ordered, no communication from SilverRock. When I call, there is always something being reviewed. First, my claim was approved, no inspector needed, then it needed an inspector, then the parts had to be checked if covered, then have to be submitted for review, and then have to check parts quote. Each one of these things is during business hours. Just to get a parts quote was 2 days. Then to submit the inspection was another 2 days. Now they're saying some parts are covered and others may not be. Give them business hours to review coverage. What? Are you kidding me? The list is clearly in front of you of what's covered and what's not. Now you need 2 days to see if the parts(s) is covered or not. Another thing, the warranty has rental reimbursement, but I cannot get a rental until they approve the claim. So no vehicle until they say yes, be mindful I just bought the vehicle. No one is trying to fix this in a timely manner. I would never recommend SilverRock. I've had extended warranties and never had to deal with such c*** service. SilverRock doesn't want to tell me anything. Not how much the repair estimate, not how much the parts will cost, nor how long will they have my car. Yet I paid over $3,000 for coverage and can't get any info. The best extended warranty I had was Carchex, they are straightforward and don't drag their feet. This is the process people have to deal with and I am not for it. Honestly, I don't think anyone has time for the games they play. This warranty is NOT acceptable and quite frankly should be put out of business and shut down. It's a total scam if you really think about it. The objective is to wear you out to the point you pay the repairs out of pocket. I will post this wherever I can to get this company shut down. Wrong is wrong and they are taking advantage of people. Just look at their reviews.

This is the worst experience I have ever had with a warranty department. They told my husband that they would take care of the rental for however long this would take to fix my car as well as any uber to that was used to get around during that time. I purchased the car at the end of June and the engine gave out on me on October 19th. I called to make sure when all the repairs were done that I had provided the correct information to get reimbursed for all the Ubers and the rental car I had for b. When I reviewed the email sent back I was only being reimbursed for $300 of the $900 I had to spend out of pocket while the car I still was paying for was in the shop. I have reviewed the paperwork given to me and I did not see any verbiage online to see where the $300 cap is I CANNOT FIND any information about how long rental cars are paid for and if ubers are covered. It is outrageous that I have to pay $600 because the car broke down that I just purchased and the customer service people I spoke with are no help at all! How do people know what is truly covered if it is not provided in any documentation given by the dealership or the website online? This is utterly outrageous as I didn't get my car back until 11/11 and now because I was not aware of this supposed policy of the cap being 10 days for a rental which was not mentioned at all when we started this. I am hurting financially and cannot provide a Christmas at all for my son because this has caused severe financial strain on my family during the hardest time of the year. Not to mention because of all of this my bank account was completely drained and I'm sure that this huge company is going to make sure their family has the best Christmas possible. It is companies like this that just take advantage of the poor people of this world like myself just trying to get a vehicle to get my son to school and get to work. There was no actual information about rentals on the website or pamphlet given to me by the dealership.

Silverrock is not a great company in the slightest. I bought my car 8 months ago. 2016 Chevrolet Cruze from Drive Time with 69,000 miles on it from drive time. Still in great condition! At least I thought. My engine overheated, then went completely out. Meineke the auto body shop showed me the diagnostics contacted Silverrock numerous times to get the run around and excuses. My warranty covers my engine. The guy Silverrock sends out after 2 weeks being without my car and out of work because of the engine failure. Silverrock accepted my claim then when they finally sent someone out to Menekie then deny my warranty because the vehicle from their point of view hasn't been upkept. This is a LIE, the car I keep super clean. They say it hasn't had an oil change. This too is a Lie, I have the receipt to prove it. They said the coolant cap is missing, another LIE! The coolant cap is not missing and Menekie has it. Silverrock again say the coolant is low and the (well duh, when an engine overheats it might be a radiator or a blown head gasket which can't drain the coolant). Now the coolant was completely spraying out at one point, but the same day I noticed, is the same day I spent almost $300 to fix buying a new part at *** I have the receipt to show it). So a few days after getting that fix my whole engine still overheating completely shut down on my way to Menekie so I can get it fixed. Silverrock doesn't want to pay and find any excuse for not paying the warranty. Oh Silverrock also stated that I had no coolant in there at all, Lies again, cause at first they say I have low coolant then upon inspection, no coolant. Well, the autobody shop has to drain the coolant to do their depressurization tests, etc. With proof I can show I kept up the vehicle on my end. Silverrock says there is nothing they can do for me, and I call the dealer and they also say there's nothing they will do for me. Silverrock, I WILL BE FILING A LAWSUIT. I pay Bridgecrest each month for this warranty.

My car had internal engine issues and required an engine replacement 2 months after purchasing it from Drivetime. Silverrocks extended warranty covered the repair, however, they can use any used engine they find on the internet and do not require it to be in working condition. The engine used needed numerous additional repairs Silverrock does not cover. The engine replacement needed new spark plugs, a thermostat, water hose, a PC valve, ABS control, water pump, and is now leaking oil from the engine (gasket valve cover). The additional out of pocket repairs cost $4000. Additionally, the repair process took a total of 48 days since Silverrock spent a significant amount of time moving my car to a repair facility that was willing to use the risky engine replacement since using unevaluated parts is against Firestones policy. Silverrock went out of their way to get the repair done as cheap as possible at my own expense since I ended using my rental longer to account for the extra days and having to pay out of pocket for the repairs the faulty engine replacement required. Throughout the entire process I had spoken to several different people at Silverrock who assured me that my rental was covered by my warranty since the repairs were delayed due to no fault of my own and the vehicle was not drivable during the entire duration of the repair process. I spent over $2000 on the rental and when I requested reimbursement, Silverrock only reimbursed $525. I called and they said they were only required to reimburse up to $300 and that I should be grateful that they were kind enough to reimburse anything more. Silverrock will do whatever they can to save as much money as possible and will deny coverage for everything they can. Silverrock does not care about the quality of their service, they just want to save every dollar they can by doing the bare minimum their terms require, terms subject to their own interpretation. Do not trust this company. Their practices should be illegal.

I really wish I could give negative stars, it's the 3rd week of my car being in a shop. It's the second shop. I'm paying 80 dollars a day to go to work cash. Along with paying for SilverRock insurance, car payments, and regular insurance. I have been lied to over and over from the shops. SilverRock continues the lies after I complain. I was told by an agent that this second shop, which I had to pay for another tow amounting to another expense, to the specific dealership (liars, terrible customer service). I wouldn't have to pay the diagnostic fee unless the problem with the car wasn't covered. This was another lie on the lie mountain that is SilverRock insurance. I was told by the dealership that they couldn't tell me, I repeat, couldn't tell me what was wrong with the car until I pay the diagnostic fee. Not that they haven't looked at the vehicle. So I paid the fee to finally, after a week, gain some understanding of what seems to be a get-over process that is commonly practiced between both SilverRock and any mechanic facility endorsed by SilverRock. After paying, I asked what was wrong with the car. I was then told by the dealership it looks like a battery issue. This is how the lie works, so after waiting another 8 hrs, I was told once again that they are looking into it. To which I said, I thought you had and couldn't tell me until I paid for the diagnosis. It was at this point I realized I was going through the same exact scenario of the last lying repair facility (Pepboys on East Washington). I have absolutely no confidence in Drivetyme, Bridgecrest, and especially SilverRock and its recommended repair facilities. The amount of frustration and sheer disappointment is enormous, considering I'm homeless and my car is my home. The money I continue to pay repair facilities, SilverRock, and Bridgecrest continues, and I am left without any answers, just a tedious wait process filled with lies. Unfortunately for me, as I am told by all aforementioned companies, it's too bad.

Not very happy right now. Engine replacement January 8. Cam and lifter issues along with misfiring cylinders. Took it back to the shop 4 weeks later. with same knocking noise on the replacement engine and told by repair shop it was definitely the cam and lifters again. Was reported again to warranty company. They suggested a 2nd opinion according to repair shop. Got 2nd opinion from another network repair shop. there statement was the engine is no good. I end up taking it to a dealership of the make and model of my car on February 6th. Their initial assessment was whomever work on your car you should not take it back They stated gaskets were loose and some did not have screws in them. I then recalled when the 2nd opinion shop lifted one up and shook his head. The make and model dealership stated cylinder 2 & 8 was misfiring and that the fuel injectors were bad. $600 it cost me because it was not covered, Afterwards the knocking was less, but still a slight knock. This pass Sunday Feb. 16th my check engine light began to flash. This is where I'm confuse. This a warranty replacement engine. which had the same issues as the original engine. With the cylinder misfires on #2 & #8 and just this morning I swore me and my girlfriend heard the original repair shop state that the injectors from the old engine was put into the replacement engine. which has a 12000 mile warranty alone with some responsibility from repair shop. I should not have had to pay $600 dollars. whats funny is the network repair shop said the warranty company requested 2nd opinion. The warranty company says it was the network repair shops request. I will not drive this car another mile. The engine is bad. Just that simple. Know I wait again. Honesty and fairness are great qualities. Since December 17 my car was undrivable for a month. Repair has told me everything they have reported to warranty shop. Everything! And the things the warranty company is saying. I have facts of every conversation. Whose telling the truth and whose not. This does not make any sense whatsoever.

SILVERROCK/DRIVETIME: DO NOT PURCHASE A VEHICLE FROM HERE! I'm currently financing a vehicle from here since October . Since I financed the vehicle I've had to put in serious money into fixing it. Unfortunately I do not Know much about cars but I'm almost positive they slap an inspection sticker on it without even checking to see if it's even functioning properly. In the past 8 months of having this car I have had more “wear and tear" than I would of expected from having for such a short period of time. THE WARRANTY COVERS NOTHINGGGGG! Since I've had the car I've had to replace light bulbs, replace brakes and rotors, replace filters, paid for an entire tune up, replaced an oil plug, replaced spark plugs TWICE, and replace the flex pipe. ALL OF THAT JUST FOR MY CAR TO STILL NOT BE FUNCTIONING PROPERLY! I took the car back to the shop that had done all the work on my car that SILVERROCK WARRANTLY listed. They couldn't find anything wrong with the vehicle after the work they did. They test drive my car and told me my car has no power accelerating. They told me that being that my check engine light isn't on there is nothing they can diagnose. SILVERROCK has refused to help me in any way, shape, or form. I'm currently at another shop getting my engine and transmission looked at that once again SILVERROCK has sent me to. The man there said he tries to warn people about DRIVETIME because they do this all the time. Says that even with the warranty SILVERROCK STILL REFUSES TO PAY FOR ANYTHING AND WILL MAKE YOU PAY FOR LABOR EVEN THOUGH YOURE ONLY SUPPOSED TO PAY FOR THE DEDUCTIBLE. I am so unhappy with my purchase and now I'm stuck with a non working vehicle that will most likely be in my credit if the warranty doesn't cover any of the repairs that need to be made. DO NOT, I REPEAT DO NOT FINANCE OR PURCHASE ANYTHING FROM HERE! I thought I was doing the right thing financing being that I have had bad luck with cars I've paid for out of pocket. I was absolutely wrong. I'd give it 0 stars if possible. SAVE YOUR MONEY AND GO ELSEWHERE!

Worst company ever. In April my 2015 Nissan Rogue's transmission was going out. I'm still under warranty and SilverRock sent me to their mechanic. The mechanic was paid and had the new transmission within a couple of days. For almost 6 weeks, the mechanic put me off as to when he could do the work. Finally, after contacting SilverRock, he told me to bring it in on Thursday, June 17th, and it would be ready by Saturday. Saturday the 19th, I called, no answer. I texted him and I got he's in the hospital. Supposedly, his wife was taken Friday night. So I asked if my car was fixed. I got no, there was a problem with the car on the lift. It sat there for 3 days, never touched, and nobody ever contacted me. I went and got the car and called SilverRock. One person sent me to another shop, but the claim was denied. I was told it had to go back to the first guy. Now the car isn't drivable and was towed there on Thursday, July 1st. They told me Monday. Then he told me Tuesday the 6th. On the 6th, he tells me he's waiting for a tow to take it to the dealer to be reprogrammed. He would let me know when ready. No more Tuesday. Wednesday, I texted and he tells me the tow was late, so he had a mobile mechanic come, but they couldn't get it working. I called SilverRock again and told them they need to handle this now. All they said was they were going by what the mechanic was telling them. I have texts and proof. I even called the dealer it was supposed to get towed to, and they said there was no appointment made and never heard of the guy. They treated me like I was a liar or crazy. They told me it would be ready Friday the 9th. Well, it's 3 a.m. Friday the 9th, and I just had my coworker drive me there, and my car is sitting in what looks like a junkyard and hasn't been touched. It was unlocked, and a purse I had under my seat was on the front passenger side floor. My center compartment and dashboard were ransacked through, and the car smells musty as ***. Now the police, an attorney, the ComplaintsBoard.com, and the Department of Consumer Protection Services are all involved. Hope you see this SilverRock because I will take this as far as I have to. I have texts and emails and pictures and a video that I took of the car tonight when I found it.

I just talked to Silver Rock after being referred there by Carvana for information on warranty coverage for a 2 year old Mercedes Benz (about $60k) that I was looking at. I first went to Silver Rock website to look at there "preferred" repair shops. I am in Tampa, FL, not exactly out in the country, and the only repair facilities listed were stores like Tire Discount, Pep Boys, Mida Mufflers. Tuffy Mufflers, etc. Now I am not knocking those shops and their ability to do thinks like oil changes and tire repairs but what if I have a serious repair like a transmission, engine or AWD problem. Would I take it there? Absolutely not! I called Silver Rock and they sail they have some additional businesses in the area ie AAMCO that could fix the car. I asked about engine repair. They said if one of there preferred bsuiness could not fix it, I could take it to a deaer and THEY WOULD TRY TO WORK OUT AN AGREEABLE REPAIR AND AMOUNT WITH THE DEALER. Don't plan on that. I have been buying cars for ove 55 years and have had a few 3rd party warranties. In the past 10 years I have found almost NO car dealership will work with the because they don't want to pay, require endless documentation and are slow pay. My personal experience has been the same. My advice, from someone who has been buying cars for a long time, forget about any 3rd party warranty that is not sold by the dealership you will need to take the car to. That way if they sell the warranty, they are much more obliged and contracted to fix you car without delay. As secondary fallout to Carvana, they have lost a sale because of Silver Rock. Reading other comments here it seems other CArvana customers have the same complaints. Why does Carvana continue to use Silver Rock? Its because they can charge the customer for a $1500 warranty that Silver Rock sell to them for $700. A good example of a used car warranty is how Carmax works. They actually have their own repair facilities. If they can't fix a specialized problem, they take the car to a dealership. I understand this happens about 60% of the time due to new car complexity and the numerous car makes they sell. I talked to both my Mercedes and BMW dealer and verified this for me. The Carmax system is seamless and comprehensive with no "out of net" surcharges. So Good Bye Carvana, hello Carmax.

IT'S TIME FOR THE ATTORNEY GENERAL TO INVESTIGATE - HELP STOP SILVERROCK's ABUSE OF THE CONSUMER BY CALLING AND REPORTING THIS COMPANY: [Insert appropriate contact information for the Attorney General's office] Consumer [Insert your name] When there are this many complaints related to unethical and corrupt business practices, it is time for the authorities to step in. If you are reading this I urge you to contact the [Insert appropriate contact information for the Attorney General's office]. If the AG's office gets enough complaints they will take steps to stop this company's disgusting practices. Here is my horror story: I purchased a car from Carvana. SilverRock handles their vehicle warranty services. I immediately noticed an issue with the car and took it to the repair shop SilverRock suggested. SilverRock did everything they could to convince the repair shop to say it was an issue not covered by warranty. The shop refused because I demanded that they put that in writing and they knew it was untrue. Bound by the terms of the warranty, SilverRock had no choice but to open a claim - and then did everything they could to make sure I could not get the work done and I was placed on hold for [Insert appropriate number] mins at a time trying to speak to their representative to get the claim moving. Even though the car was under warranty when the issue was identified I was told that if the mileage exceeded the warranty mileage before the repairs would be made, SilverRock would not pay and they would not pay for a rental car unless the authorization was complete (which was 100% within their control) - which left me no choice but to drive the damaged vehicle. SilverRock made excuse after excuse to delay providing the authorization to make the repairs and the repair shop would not accept the vehicle without the authorization. It is a catch -22. I can only use a Silverrock recommended repair shop but the repair shop won't take the vehicle unless SilverRock provides an authorization that ensures they will be paid. SilverRock's deliberate delays in providing the authorization ensures they never pay a [Insert appropriate amount] for "covered repairs" because by the time the car is accepted for repair, the mileage is above the small amount covered by the warranty. How is that NOT a scam, fraud, etc? I am 100% certain I am not the only person who has been scammed and defrauded here. So if you read this - don't just complain here. REPORT THEM TO THE ATTORNEY GENERAL.

Silverrock has triggered my depression and anxiety. I purchased a vehicle with them, and bought the extended warranty through Silverrock. 1 mth in of having the car, the spoiler failed and I had to take the car in to have it fixed. They fixed it because I was was within the 30 days. A few months later there was a faulty spring in the clutch and caused the clutch to fail and shatter causing damage to the clutch and the fly wheel, well over $2k in damages. I fought and fought with them until they agreed to the labor, resulting in me spending over $1200 out of my pocket to have it fixed. I gave up on that fight because I couldn't take it any more mentally. I had to spend countless hours arguing with Silverrock and trying to get them to see that although the clutch is a wearable part, the only reason it failed, was due to a faulty sprint in the clutch, and the other damage was a direct relation to that faulty part, and should be covered because it is associated with the initial cause. Now, faulty sealing on the vehicle allowed 3 inches of water to enter the vehicle, which caused corrosion and failure of the JBE and body harness on the car, again associated parts due to the faulty sealing. Mind you I haven't even had the car for a year. I have asked that my case be looked at as a whole and attention be paid to the original cause of the problem, which was the faulty sealing. They refuse to do so and continue to quote the technical part of the contract that states they do not cover water damage. Even though I have in writing that the water damage only occurred because the car was not sealed properly. I just got the car and this is not fair to me as a customer. Good business practices would be to do what's right by the customer and cover any and all damages caused by the faulty sealing, as they are associated parts. This whole ordel has caused me such mental and emotional anguish that I can't even get out of my bed. It has reactivated my anxiety and depression and I feel like I can't go on. I've had to take off work, and am facing being left with the total cost of repairs and the remainder of the loan on the car and in a position that will leave me without a car all together. That doesn't seem fair to me as a customer because I have in writing that these damages only occurred because if faulty sealing. Please pray my strength and that Silverrock does what's right for me as a customer and that I make it through this process. It's literally killing me.

If I could give 0 I would, complete waste of time. It should not take over 3 weeks and still not even have an idea of when anything will be done! I'm making a car payment for a car I didn't even have this month! I took my car to my mechanic who takes silverrock only to be told by silverrock that they will not accept their diagnosis and I need to go to a transmission shop and there is only one in town they will accept. I take it to Brownie's on 4/2 only for that mechanic to be told by silverrock they want a 3rd party adjuster to look diagnose the car before approving the claim and it will be about a week before it would be worked on. On 4/8 I was approved for the transmission but they would send it to Brownie's and it would be 3-5 business days. On 4/19 the mechanic called me and told me he called silverrock to check on where the parts were only to be told they forgot to send it. They got new people and someone forgot to send it to him and the would have to put the order through again and he would receive it by 4/26 and to tell me they would extend the rental coverage to me. They couldn't even call me to tell me about me qualifying for the rental reimbursement they told the mechanic to do it I called the mechanic yesterday 4/27 and sure enough he still didn't have the transmission so I called silverrock. The rep kept telling me that the transmission was out for delivery and was to be delivered by the end of the day even though the mechanic was told he would have it by Monday. When I called today Brownies today 4/28, the mechanic informed me that he still had not received it so I called silverrock again to see where it was. This rep tell me that it was delivered on 4/23. When I questioned her about it stating that I was told yesterday it was still out for delivery and that the mechanic does not have the transmission, she kept repeating that it was delivered. When I kept questioning what I was told yesterday she then added that the note about it being delivered was just added today so the rep wouldn't have seen it and she would check with parts. She tells me the parts department confirms it was delivered and that no signature was required due to covid. Now I am 26 day with no car, no rental because the reimbursement barely covers the cost of rentals in Dayton and paying a car payment for a car I don't have that doesn't work and don't even know when I will even have back. Next call might have to be a lawyer because calling silverrock just seems to get you different stories.

Zero stars. My review is zero stars. I would go negative if I could. My vehicle has been in their "approved" repair facility 56 days now. Still not finished. Engine lifter caused damage to camshaft and determination was to replace motor. Their approved shop recommended a remanufactured motor, could have delivered in 3 days. SilverRock said no, we're supplying a used motor from our parts supplier. (Which I have no problem with, as long as there is some warranty on the motor) Their supplied motor did not arrive for 3 weeks. After the engine didn't arrive the day SilverRock told the shop it would, I called SilverRock for an update. "The engine is only a day late, we're not going to call our vendor yet. We'll call in a couple days if it's still not there." 2 1/2 weeks in, I call SilverRock again asking for status on the engine, they had no answer, they didn't know what was going on (THEIR WORDS). I suggested maybe it's time to approve a rental for me to use. The representative advised I was approved for a rental the day the claim was approved. I advised that no one told me this, their response "you didn't ask." When their part supplier arrived at the shop to deliver, they had no way to get the motor off the truck, no lift bed. They would have to come back with a lift bed. 3 more days, and the delivery was completed. The shop installed the motor and found the oil pan was full of metal shavings and the oil pickup filter was clogged with shavings also. The motor was junk. SilverRock advised they were going to have the same part supplier provide another used motor. This motor also arrived late. SilverRock tried to tell the shop and myself that the shop denied the delivery. After about 40 days, I was given to their customer resolution team to help get the claim resolved. The resolution team does nothing to resolve anything and continues to speak off script. They continuously mention "transparency" and "understanding". These words were completely hollow and meant nothing. The vehicle is not done yet. I get a call from the rental car company, *** Rental, saying it is no longer covered in 2 days. SilverRock said NOTHING. If the rental car company had not called me, I would be paying out of pocket. SilverRock advised they cut the rental based on the shop's estimated completion date. I explained I was just at the shop and the vehicle is not going to be ready. SilverRock calls back a few hours later. We have not been able to reach the shop yet, so the rental will still be cut. They suggested I have the shop call them. It's their preferred shop! They told me to go there! Don't you think the rental should be cut once repairs are confirmed complete? I have been in the automotive industry for over 20 years. I have NEVER seen a poorer excuse for customer service.

I bought a car through Carvana on 9/4. Before I picked up the car the advocate said the car needed new tires. He couldn't get them replaced that day and gave me the option to wait to take delivery or take the car and they would do an inquiry with SilverRock to have them replaced. I choose to go the latter way, since I was excited to get my car. Someone dropped the ball and SilverRock didn't get the original inquiry. I called Carvana and they confirmed that the exception was sent through to SilverRock. I called the facility and ordered the same tires that are currently on the car as a replacement and gave them all the SilverRock information to submit their claim for payment, so I could get them installed. Claim denied. I have spent hours now on text and phone as has my service facility and I am still waiting to get this fixed. SilverRock proceeds to need photos of the tires, although these were already submitted prior to me taking the car, tell the technician there was no exception and after h

I purchased a vehicle from SilverRock on 8/18. I was so excited to get approved that I feel as though I made the WORST MISTAKE EVER! When u got there I didn't see anything I liked. The sales lady asked me what kind of car I said just like that one. It was a Burgundy fusion that was just sold. She walked me to the back and showed me the "dealer demo". I got it. Otw back to GA I noticed hard shifting and jerking. Called Drivetime and basically they blew me off. So called SilverRock to start a claim. Honest auto fixed the wheel bearing but car was there over 5 days. Got it back doing same hard shift. Took it to [Automotive Shop Name] automotive car was there like 11 days they replaced with refurbished transmission. It's now [protected] car has been at ridleys again going on now for another 9 days. I was told it would be covered under warranty now they're stating something totally different. This is so RIDICULOUS, But if I don't make my payment they'll be quicktogeit.

Recently, my daughter, [daughter's name], had a transmission replaced through your company which eventually began to leak. She contacted the mechanic who initially replaced the transmission with a part provided by your supplier, however, due to obvious reasons, he did not want to get involved a second time. She contacted SilverRock who provided a list of repair shops and she contacted 3; 2 stated they did not repair transmissions (so why were they on your list) and the third is the [name of repair shop] in [location] where the vehicle is now. It has been almost 3 months since the car was dropped off for the repair of the first transmission replacement. I'm at a loss as to why a replacement transmission would need to be replaced other than it was not a good part and shouldn't have been provided to any mechanic. While you finally agreed to send another transmission, there is NOT a straight answer from you or the mechanic when the part will be delivered and the repairs made so we can have the vehicle back!

I bought a wrecked car from Carvana. I was told by them today that the original promise by SilverRock when I purchased the vehicle should still be honored. When I bought the damaged car, it had rear bumper damage and hood damage. SilverRock approved the claim by a 110-year-old repair shop that is very honest. They approved $1555 to start, but once the bumpers were off, they realized they needed more. I never fixed the car because SilverRock wanted me to pay rental car upfront, but I can't because I'm on SSI. Now I'm going to sell the car to AutoNation as I can't afford it, and SilverRock, who through ComplaintsBoard.com back then agreed to fix the damage, won't because I took so long to put it in the shop. It's the same damage, not new. Honor and integrity never expire. I will go to the local news and attorney general if my car is not repaired. They have photos and documents from the original damage, as well as my repair shop. Please fix my car as you insured it for Carvana, a wrecked vehicle. Carvana told me today that SilverRock should honor repairs if it was the same.

I purchased a vehicle through Carvana with a delivery date 5/7. After signing the paperwork for receipt of the vehicle I was told by the driver/delivery person that the person cleaning the vehicle prior to delivery realized the camera was broken. I was told a claim was initiated by the Carvana dealership with SilverRock. I contacted SilverRock to follow up with the repair process. I was initially sent a list of repair facilities that could not make the repair, I was then given a list of out of network facilities that could make the repair but were not taking appointments and unable to get parts. I was told by the SilverRock representative I could drop the vehicle off but it would sit for 4-6 weeks and no estimate of repair could be made. I contacted SilverRock to get an extension on the claim and was denied. SilverRock has refused to provide any alternative for repair of the damage caused prior to purchase of the vehicle. They are refusing to make a repair as the repair will be outside claim date.

After months of issues with my sister's vehicle (I am co-signer and co-owner), the engine gave out and the Extended warranty company while they did approve an engine; they have left vital parts out and have been giving the mechanics shop a hard time in getting the parts. The mechanic is also having a very difficult time finding these parts. This has caused my sister to be without her car and job now for 3 weeks. While SilverRock states they will cover rental costs up to 25 dollars a day, the process requires it to be paid upfront then reimbursed which takes a month. Meanwhile, my sister can't pay on the car and there are concerns that the finance company may repo the vehicle. We keep in touch with them but if SilverRock does not do the right thing and cover and locate the parts needed soon we may not be able to get this fixed. I am a struggling priority worker doing my part with the *** as I work for a lab. The stall and delay tactics and giving the mechanic a hard time has to stop by SilverRock and they need to step up and assist in getting this engine work completed not resist it.

I have a 2014 Ford Escape Titanium edition. I've had this vehicle for almost 2 years. I had a transmission issue silver rock honored. Now I am having issues with my engine and silver rock is trying to say I have not maintained oil changes. The mechanical shop says you can tell the vehicle had been maintained very well and has fresh oil in it. Kyle owns the shop proceeded to tell me silver rock's inspector came on a Saturday and said it is an engine problem and that silver rock would fix it. Kyle said someonefrom silver rock called and said they are denying the claim. I call silver rock who tells Me I am not allowed to have copies of any of the paperwork to do with my car. Silver rock's customer management team proceeds too read a clause that says I should have verifiable documentation/receipt's to show for anything done to car to prove maintenance. Every time oil was changed and tribe tires on as well as clay transmission's service is is on the carfax. Plus whatever else from before. I just want my repair honored as promised by drivetime I bought the car and silver rock. This isn't right and feels like fraud.

SilverRock was assigned to handle some minor cosmetic damage to my vehicle that occurred during delivery. They sent me to their representing site for a repair estimate - the nearest which was a 30 minute drive away. After confirming, I could take my car, their representing site said they could not help me because their appraiser was not in and they asked me to come back. I had to convince them to take photos of my car and take down the damages because they'd asked me to drive over. They were supposed to send a full report to Silver Rock the next day. It took a significant number of phone calls to both, SilverRock and their repair facility. SilverRock said there was nothing they were willing to do to push their representative site to produce the report. After 2 weeks, the report was finally sent and the claim was approved. By which time, SilverRock said they can only authorize the repairs at their same partner that provided the terrible service in the first place. I did not agree. I told them if they had a repair estimate, to please send me the funds and I would pay for the repair at a facility of MY CHOICE where I would fee comfortable. Not at their service-lacking centers. They said this was not possible. This company will do all they can to delay, and be able to deny claims.

I Financed a 2014 Dodge Dart SXT from a dealership in late July which is my first car so I was very happy. The car seemed to be in good shape so I accepted it. The car has an ongoing warranty from SilverRock. In late August, I was driving when the car got stuck in reverse so I called the dealership and they routed me to SilverRock roadside assistance. They sent a tow company to get the car and the tow company dropped it off at a repair shop. The repair shop did the repairs on the car which were Trans shift cable replacement and a new battery which came out to a total of $632.01. I didn't have the money for repairs so I contacted SilverRock to see if they would cover it. SilverRock only paid for the battery so I was still stuck with a $400+ fee to get my car back. They said they couldn't cover the trans shift cable repair because it has an open recall which in fact it does not. I contacted a local Dodge dealership and the recall is under the name of "shift cable bushing" which is not in fact the "shifter cable". They are two separate parts so SilverRock still wouldn't accept the claim even though I explained this to them. The repair shop had to take the parts off of my car since I couldn't pay for the repairs. Now I am stuck with a non-drivable car that I haven't even driven over 3000 miles yet and it is very upsetting and has been a terrible experience.

My name is [Your Name] and I've reached out to you all previously about an issue I've been having in regards to the vehicle I've recently purchased on 12/27. I am emailing because I no longer am interested in the vehicle and am requesting a full refund for the deposit that was made and the first initial car payment that I have already made. I am still within my legal rights timeframe of under 30 days to have the vehicle returned and to request a FULL refund of any payments made! The vehicle I was sold has been a mechanical nightmare! The date I originally had set for purchase on 12/23 I was told the vehicle was not found which was why it wasn't delivered, however reviewing the carfax I see that the vehicle was located and had a failed emissions test. Prior to me purchasing the vehicle on 11/13 the vehicle had a major engine repair (valve cover gasket change) @ [mileage]. I purchased on 12/23 and the vehicle had @ [mileage]. [Mileage] is only a 2 mile difference since the repair had been made which proves the vehicle had not been tested and ensured that the issue was resolved before listing it for sale. Once I took the vehicle to [mechanic] on 12/15 I received the inspection report from them that the vehicle also has an oil pan engine leak! Now they are saying they won't cover the cost of my transmission flush and my vehicle has a hard shift and issues with the belt tensioner and radio.

I own a 2011 Buick Enclave from DriveTime in Charlotte that came with an extended warranty. The extended warranty company name is SilverRock Warranty. So, the motor went out multiple times and they decided to put another motor in it. This has happened three or four times, I'm not sure of the exact number. The issue is that they are sending me to places like Precision Auto Care and National Tire and Battery, which are not experienced in changing motors and other major parts of the car. Precision Auto Care attempted to fix it for a while, but then they told me that my air conditioning wasn't covered, even though it actually was. After the 34th time that my motor or timing was off, it turned out that all it needed was a timing kit. However, SilverRock continued to put in rebuilt motors. Frustrated, I took it to Randy M in Mooresville on Highway 150. They informed me that the air conditioning was covered by the warranty and that when they put the motor in, they cracked the motor mount, causing the car to shake. Since December 24th, Christmas Eve, I haven't driven my car. Someone needs to address this issue with the warranty company. Thank you, ma'am or sir.

On December 28 my 2016 BMW 428i with 31k miles had been waiting on SilverRock to come out to do a second opinion because it was calling for a rear differential. On [protected] I then started the follow up process regarding the estimated time of arrival of the appraiser going out to assess the car. Multiple calls and no communication back other than please wait *** hours to get a call back. Well, 3 days went by now it's 1/4. The assessment was complete and the parts will be ordered. Fast forwarding to today. My BMW representative calls to tell me that the Agent from Silver Rock ordered the wrong parts. Parts that came were a 2018 3 series. THIS IS A MISTAKE I STILL CAN'T SEEM TO UNDERSTAND! My representative advised that we will be at the mercy of Silver Rock and how fast they will move, but now we are looking at another week. Unless Silver Rock will pay for the part we have in stock versus trying to find a used one (LKQ.) After speaking with ***. Floora (sp) the "SUPERVISOR" who sounds like a broken record repeating the same thing over. I will admit that triggered my disconnecting that call from her - I then call back and speak with *** "Supervisor" he started off with the same robotic approach. I advised him that the only compensation that I will accept is to authorize *** to repair with their in-house parts. They said No and to allow 24/48 hours to have the resolutions team follow up. To sum this up. My little sister is getting married and I am giving her away in place of my father. I am unable to get to Florida with my 3 kids and a wife. Both Floora and *** offered a rental maxing at $40 a day. That will get me a Corolla. I am 6'6 255. Resolution - I need my car repaired and OEM part installed by 1/14 to get to the wedding Friday in Florida.

They have not delivered on their promises within the 30 days of buying the vehicle I had major noticeable issues with rough idling I have brought it into a service center they had a contract with I received an alignment they declined to address the idling issues but they did not do a proper,did not want to work with silver rock even though they were contracted with them and to climb the second time to look at the.follow up at a separate location to try to address the rough idling issues again and silver Rock deny the claim saying it wasn't with me 30 days even though I have reported it prior to try to have it addressed but did not want to deal with it even though they were contracted with their rates. I have a vehicle that has continued to rough idle and only gets worse I did pay out of pocket to try to flush the system now come to find out when I plug in a reader my transmission runs hot it could be my IAC control or multiple things with the car that could have been easily diagnosable or any of the mechanics I brought it to you I'm not sure if silverrock is running an operation to wear their flatouts minimizing them to properly look at the vehicle to reduce cause I want this vehicle fixed probably this is a problem I did report multiple times and I have proof of that since the initial purchase of the vehicle I'm very frustrated at being sold a lemon with no lack of concern for customer who was sold a warranty they will not honor Eve I'm staying strong along to try to get out of the warranty. To sell me a product they have no want in honoring. I'm a single mother nurse who has no other form of transportation losing my vehicle would be a huge detriment along with the false pretenses I was sold a warranty that would protect me that has done anything but that

My truck's engine went out on Jan. 20, 2021. I found out that the engine still was covered by the extended warranty. I called SilverRock Inc. to discuss this matter. I had the truck towed to Monteith Tire on Jan. 21, 2021. I had to get a rental because I am a single mother of 4 and I travel a lot for my job. SilverRock said that they were not guaranteed to reimburse me for the rental because they cover $25.99 and I am currently paying $31.05/day for a rental. The first issues started when they said I never sent over the receipts for all the oil changes I had on the truck since I had it. I sent them over on Jan 22nd and I let them know that I received a confirm email from them on the same day stating they received them. I re-sent them again on the 27th of Jan. SilverRock let the mechanic know that the engine will be there on Feb. 5th. The mechanic called me on the 10th of Feb. to tell me that he had not received the engine and that he will have to take my car off his roster because he can not fix something if he does not have the part. My mother called and they told her it will be there on the 12th of Feb. The 17th of Feb. came and my mom called again to locate it. She was told it would be there no later than Friday, Feb. 19th due to the weather. They also told her they did not know where it was located it could be in [specific location]. I called and spoke with a supervisor about the matter and asked about the reimbursement for the rental. Supervisor said that they will reimburse me but at this time they do not know how long I will be out of my car. He said the engine was located somewhere in [specific location]. I called the mechanic and he called to get some information and he located my engine which was in Mississippi at a warehouse that was closed due the weather. Here we are today they said the engine was in [specific location], In.

My sister & I bought a car from drivetime. The employee talked us into getting an extended warranty for an extra $5000. My sister wanted it to have that extra security. It's a part of the loan, but now they won't pay to repair the engine - which is covered in the warranty - because we don't have receipts. We've had the car for two years on the 30th of this month. This is a used car that had over 100,000 miles when we got it. So, we've definitely had to pay for brakes, tires, oil changes, a radiator hose issue (we financed it and were able to log on to our old account to show them that receipt), etc. This vehicle was a part of the class action suit against GM because these SUVs consume a lot of oil. We have bought plenty of oil for our suv. The class action didn't help us because we were over the mileage requirement. And now silverrock won't help because we don't have receipts showing the money we've had to put in for the upkeep of our car. That makes no sense. There's an engine problem that's covered. Silverrock sent their person to check our suv out, their person agreed it was a bad engine problem, and now they're saying they won't help us because of receipts. When we got the last oil change in August before it broke down in September, the shop put a sticker on it with the date. That should be considered a receipt showing when we had the oil changed last. When silverrock was going to cover a fuel pump issue in November , they never asked for receipts. The rep just told us to find someone new because the mechanic got an attitude with her. So, we just went with a local person who was able to get things up and running with no hassle/for a low cost/waiting time. Because my sister NEEDS her car. She has a front-line job, and her car is necessary for her to work & to support her family. Now we have a loan and no car.

I purchased an extended warranty from above company in May. In Aug of 2019 my vehicle developed a timing chain issue. I contacted the warranty company to file a claim. Although they were informed that my particular engine had a TSB stating they were prone to timing chain issues, their remedy for the timing chain was to change the engine with a used one which in May developed a timing chain issue of its own, and another used engine was installed. The second engine arrived in worse condition than the first one, with timing chain issues already present. Which was replaced. The service technician informed me that the engine sent was in such poor condition that it needed the fuel system cleaned, throttle body cleaned, and engine decarb service, which I paid for myself. The second engine developed a Low Oil Pressure problem only after a few miles. I took vehicle back to the technicians for diagnosis of the low oil pressure warning. They informed me of a possible leaking seal in the oil pan pick-up tube. They contacted my warranty company about the possible issue, but were denied due to it being seals. I couldn't afford to pay the $2500 out of pocket, so I took my vehicle home. No warnings were illuminated as I drove. A couple days later, I drove it for another estimate, hoping to find a cheaper price. As I drove to the other shop, I got the low oil pressure warning once again. I pulled over as quickly and safely as possible. As I pulled over the engine died, never to restart. Now my engine is seized after only about 10-15 miles. I am being denied coverage due to " continued use" of an engine that was clearly defective in the first place. A customer should't have to worry if the engines place in their vehicles are going to fail and be left carless. If I had been going down the highway instead of town it cound have been catastrophic. This company blames the customers for their faulty engines and doesn't take responsibilty.