The complaint has been investigated and
resolved to the customer's satisfaction
Monroe Mufflerexhaust system/catalytic converter

2006 Ford Taurus taken for exhaust noise. Daughter in law was told it was the catalytic converter and would cost $750.00 to repair. Daughter in law called Dan, Father in law for advice, during phone conversation, catalytic converter cut off vehicle, without authorization, making it impossible for the car to be driven anywhere else for repair . Converters are covered under warranty for 10 years but only by dealers not muffler shops, which they know. Basically, Dan had to argue with Monro Personell not to continue with work & arranged to have vehicle towed to a dealership for warranty work . Meanwhile, we have to pay for towing and possibly any other exhaust work if damage was done by Monro when they cut off the converter. The mechanic, if you can call him that, was totally taking advantage of a young person that wasn't very car smart. Luckily she did have the resources available to help fight this battle. It's these kind of people that give mechanics a bad reputation

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