DriveTrain’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of customers are dissatisfied with their purchases.
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Disappointing Experience on DriveTrain's Website for Truck Parts
I gotta say, I was a bit disappointed with my experience on DriveTrain's website. I was trying to find some parts for my truck and the lense and light choices just didn't match up with what I saw on Truck-lite's website. It seemed like they were offering new models instead of the ones I was looking for. And to top it off, when I tried to find assemblies using their part numbers, all I could find were lenses. It was a bit frustrating to say the least. I hope they can get their act together and make it easier for us regular folks to find what we need.
DriveTrain Review: Good Product, Missing Parts - What Should I Do?
So, I recently ordered a positrack unit from DriveTrain and I have to say, it was pretty good. Well, it WAS pretty good until I received my order and realized that the bearings that were supposed to come with it were missing. I mean, come on, the website clearly said they were included!
Now, I'm not sure what to do. Can anyone tell me if I can just fit the bearings myself or if I should contact DriveTrain for a refund? Or maybe they can just give me a partial refund? I don't know, but I hope they can do something about it.
Overall, I would say that DriveTrain was pretty good, but this missing part situation has left a bad taste in my mouth. I hope they can make it right.
Mixed Experience with DriveTrain: Good Products, Poor Customer Service
I recently purchased some parts from DriveTrain and unfortunately, they didn't work together. I tried to reach out to them about returning the parts, but I haven't received any response yet. It's a bit frustrating, but I understand that things can get busy. Instead, I decided to order a new yoke so that the u-joint I bought will work for me. I'm planning to give the other one to a Dodge guy I know who might be able to use it. Overall, I think DriveTrain has some good products, but it would be nice if they were more responsive to customer inquiries.
Is DriveTrain Legit?
DriveTrain earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of DriveTrain's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Drivetrainamerica.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Drivetrainamerica.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
DriveTrain as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for DriveTrain have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Drivetrainamerica.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While DriveTrain has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Drivetrainamerica.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The drivetrainamerica.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to DriveTrain. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Mixed Experience with DriveTrain: Quality Parts, Shipping Mishap
So, I gotta say, I had a bit of a rough start with DriveTrain. I was really excited to get my parts and I even paid extra for FedEx next day air. But when Friday came around and my parts didn't show up, I started to get worried. Turns out, someone made a mistake and sent my parts UPS ground instead. I was pretty bummed out about it, especially since I had paid extra for the faster shipping.
But, I will say that DriveTrain did make it right in the end. They refunded my shipping fee, which was a nice gesture. And when my parts finally did arrive a week later, they were exactly what I needed. The quality was great and they fit perfectly.
Overall, I would say that DriveTrain is a decent company to work with. They made a mistake, but they owned up to it and made it right. And in the end, I got the parts I needed. So, if you're looking for drivetrain parts, I would still recommend giving them a shot. Just maybe don't pay extra for the faster shipping!
Mixed Experience: Good Selection but Check Sizes Before Buying
This place is pretty good, they got what I needed. I was looking for a rebuild kit for my truck and they had it in stock. I was surprised because not many places carry it.
However, I gotta say that I ran into a bit of a problem. I got the kit and tried to install it, but it didn't work. The differential carrier bearings were the right size, but the pinion bearings were too small. I was pretty disappointed because I was really looking forward to getting my truck fixed up.
I'm gonna call them on the next open business day to see if I can return the product. I hope they can help me out because I really need to get my truck back on the road.
Overall, I think this place is worth checking out if you need drivetrain parts. Just make sure you double-check the size before you buy anything.
DriveTrain Needs Merchandise to Show Off Their Brand!
Hey, I gotta say, I was checkin' out DriveTrain's website and I was thinkin', why don't they have any merch? Like, some t-shirts or hats or somethin' MADE IN THE USA. I mean, I know they got all the car parts and stuff, but it'd be cool to have some gear to show off my love for DriveTrain. And if they had it in the $20 range, I'd totally buy it. Plus, it'd help me get to that free shipping mark, ya know? It's kinda frustratin' when you're so close but you gotta pay for shipping. But hey, I still bought what I needed from DriveTrain 'cause they got the product I need. I'm just sayin', if they had some merch, I'd definitely buy more.
DriveTrain's High Minimum Order Amount for Free Shipping Disappoints
I gotta say, I ain't too thrilled about the minimum order amount for free shipping on DriveTrain's website. I mean, come on now, $199? That's a pretty steep price to pay just to avoid shipping fees. My other go-to auto parts websites only require a $100 purchase for free shipping, so I'm not sure why DriveTrain has to be so stingy.
But hey, I guess I can't complain too much since I did end up making a purchase from them. Unfortunately, one of the items I needed wasn't available from their competitors, so I had no choice but to bite the bullet and add some extra stuff to my cart to meet the minimum order amount. It's not like I didn't need those items eventually, but it would've been nice to not have to spend the extra money right now.
Overall, I'm satisfied with the quality of the products I received from DriveTrain, but I do wish they would reconsider their minimum order amount for free shipping. It just seems like they're trying to squeeze as much money out of their customers as possible.
DriveTrain's Website Needs Improvement: Inaccurate and Inconsistent Product Information
I gotta say, I was pretty disappointed with my experience on DriveTrain's website. I was trying to order some fuel filters for my brother-in-law's 07' Dodge with a 5.9 Cummings engine and my own 2011 Dodge with a 6.7 Cummings engine. But when I was looking at the different filter options, I noticed that the information was all over the place.
One part of the site said that the filters I was ordering were for my brother-in-law's truck, while another cross-reference said the opposite. I mean, come on, how am I supposed to know which one is right? It's like they don't even know what they're selling.
In the end, I just went ahead and ordered the filters anyway, hoping that at least one of them would fit one of our trucks. But honestly, I don't have a lot of confidence in this company anymore. If they can't even get their own product information straight, how can I trust them to provide quality parts?
Overall, I'd say that DriveTrain's website needs some serious work. They need to get their act together and make sure that their product information is accurate and consistent. Until then, I'll be shopping elsewhere for my truck parts.
Great Customer Service, Slow Shipping: My Experience with DriveTrain
I gotta say, the guy I talked to on the DriveTrain website was really cool. He answered my question real good, and I was pretty happy about that. Then I got an email saying my order was shipped the next day, which was also pretty cool. But then, I gotta be honest, I didn't get my order for over a week. That kinda sucked, you know? But even though that happened, I still think DriveTrain is a pretty good company. I mean, I'll probably buy from them again. But I do wanna know where my order was for that whole week. Can someone tell me that?
Efficient Service, Minor Payment Hiccup: Drivetrain America Review
I had a bit of trouble paying for my order on Drivetrain America's website. I wanted to use my credit card, but for some reason, it wouldn't go through. Luckily, they had the option to pay with PayPal, so I went with that instead. Despite this minor hiccup, I have to say that I am very happy with the job that Drivetrain America did.
The service was fast, efficient, and complete. However, I did pay extra for a two-day delivery, and it ended up taking five days for my parcel to arrive. I was pretty disappointed with this delay, especially since FedEx France took four days to travel just 110 kilometers (70 miles) from Paris Roissy Airport to my home. It seems crazy and stupid to me that it would take so long for such a short distance.
I really hope that Drivetrain America will ask FedEx to refund the extra shipping costs due to their lack of professionalism. It's a bad example for both US and international firms to set, and it's not fair to customers who pay extra for faster delivery. Despite this issue, I would still recommend Drivetrain America to anyone looking for quality drivetrain parts and services.
Overview of DriveTrain complaint handling
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DriveTrain Contacts
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DriveTrain phone numbers+1 (888) 382-2953+1 (888) 382-2953Click up if you have successfully reached DriveTrain by calling +1 (888) 382-2953 phone number 0 0 users reported that they have successfully reached DriveTrain by calling +1 (888) 382-2953 phone number Click down if you have unsuccessfully reached DriveTrain by calling +1 (888) 382-2953 phone number 0 0 users reported that they have UNsuccessfully reached DriveTrain by calling +1 (888) 382-2953 phone number
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DriveTrain emailssupport@drivetrainamerica.com99%Confidence score: 99%Supportsales@drivetrainamerica.com98%Confidence score: 98%Salesreturns@drivetrainamerica.com76%Confidence score: 76%
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DriveTrain social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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