Metro by T-Mobile
Reviews and Complaints

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Today I walked into the Kingston MA metro pcs store with my fiancee and daughter to switch my service. The representatives name was "Dom". He took 3 of our phones and checked to see if they were compatible by inserting a sim cards into them. He became very meddlesome with my fiancee and I. Wouldn't let us discuss our options. So I told my fiancee "you decide". He looked at me and said "that I'm the man, and I should decide". My fiancee was so appalled that she felt disrespected. From there we were not pleased and as we were leaving noticed our phones couldn't make calls. I went back and at this time he was talking with a kid. I asked nicely "excuse me, why doesn't our phones make calls. He said "you gotta call sprint". I look at him puzzled and that's when he said "don't cry". I was in awe. And couldn't believe it and said "excuse me". He said "what, I said don't cry. I replied "wow you are a [censored], I'm with my 7 year old daughter. And he then started throwing f-bombs and his body language was aggressive. I felt humiliated but also needed to stand up for my right as a father and words were then exchanged. This was no longer a business transaction. He made it personal.

I believe this person should not be working with the public. I met the owner of this store a few days prior and he was very pleasant. That's why I went back. If his employee is a threat to a family man, I'm afraid what would happen to someone who isn't. He's aggressive minded. And very belligerent.
Everything in this statement is how this took place and transpired.
Again...this was at Kingston collection in Kingston MA. Employee name Dom

I changed my phone number with metro pcs. Once they changed it I had no service! I've called about 20 times and I get the run around that if I wait 2 hours my service will be restored. Then I was told I need to wait 72 hrs and my service will be restored! Just called and metro pcs told me I need to wait another 72 hrs! I asked for a refund since I haven't had service and my plan is prepaid! They informed me they do not give refunds!

I pay for unlimited internet service. When I try to look something up on the internet I am unable to. I either get an error code stating that time making server unavailable or it takes like 20 minutes to load a page. This is unreasonable for anyone who is trying to look up information that they need immediately. I do not feel that it is what I was promised at the time I purchased service through them. I intentionally purchased unlimited so that I can access the internet as needed for an unlimited amount of time but sadly they do not meet their expectations that they set forth.

I Only had my charger for 2 weeks and it's already giving me problems so I went to get a new one and the same thing happens. So the fool I was I went to get another one but at a different store and once again 2 weeks later I'm having problems. Metro chargers are not cheap and I'm very disappointed with this. I don't know what's going on but it needs to be fixed soon I'm to the point were I'm very frustrated and I will make a complaint everyday into the issue is fixed. If you like you can email me at [protected]@gmail.com
YOUR LOYAL CUSTOMER SINCE 2013

We are paying $100 a month unlimited. The data just spins and spins. Will not load anything most if the time, and when it does, it takes a long time. Complained in store. They said they can do nothing about it. The tower is messed up from the flood. I have been a metropc customer for a long time. Last time I filed a complaint they suggested buying a new phone. I loved old phone, and now it is just trash basically when there was nothing wrong with it to begin with. I am very much unhappy with metropc services. PISSED! Might as well throw my money out a window. This is the worst phone service I have EVER had. I would like to have this issue resolved. I feel that your services are a straight rip off. Considering reporting this company. And will definitely be switching phone companies. I'd prefer to have issue resolved.

On Friday, June 28, I went to purchase a phone because the battery on my old phone died. The phone I wanted was not available. I advise the associate that I had ordered a phone and it would be a couple of days before I received it. She advised me that there was a 90-day return policy so I said that I'd get the cheapest phone and come back when my new phone arrived. Today, July 1, 2019, I went back and was told that I was not able to return the phone because it was an upgrade--It said so on the receipt. Silly me I don't usually read receipts. The associate shrugged her shoulders and told me "there's nothing I can do, " as she underlined the verbiage on the foot long receipt, "it says it was an upgrade." Poor customer service annoys me more than just about anything. My service is paid up till the 13th and that is when I will end my 4-year relationship with MetroPCS.

Why y'all always messing something up I can't even use my phone cause my service keep go in and out then it stay out y'all need to fix something or I'm calling corporate cause this ain't right why I paying for a bill that y'all service that don't even work y'all need to fix this fast cause I can't even use my phone right know like I ain't got no bars right know at all

I went to my local metro pcs store to inquire about why service in the area near my home had become unusable. The employee was smoking in the building, and was more interested in face timing with her friends on her phone. Did not ask me anything, simply that she could not help me and said goodbye! I just want to know if something is being done to correct the problem with the cell tower, or if I need to find a new cell phone service provider.

Ive topped up my mobile hot spot three times. It never gave me my hotspot i paid for. Ive been waiting a full 2r hrs and still havent got my hotspot. When i called customer service the first time the guy said "oh, thats concerning" then hung up on me. The 2nd time i called they told me it would be working "guaranteed" within two hours. So after 5 hours i call back and they tell me it will be resolved in 72 hours "guaranteed". This is unacceptable and will be changing providers immediately.

I went into 3352 Troost Ave kcmo location to export my phone in had a very good rep taking care of me then towards the end this other rep takes over he hears me telling my boyfriend that I have not paid for the service yet and he snatches the phone out of my hand and then gets all loud and starts swinging a metal pole at me! I left the store the reps got some of there friends came following me into a hair saloon causing problems then next into save a lot and then I got on the bus and they stopped the bus and was banging on the windows. All because the one gay guy does not like me. I left the situation alone for a few weeks and went back to the store and tried to get the Stylo 4 that was given to me for free for the export in but the new workers told me they could not give it to me because it's not in the system anymore. I ended up getting the two for ninety got two Alcatel phones one of them has had so many issues fresh out the box. The store will not replace my unit told me I had to go to the Noland Rd location I have went twice in two weeks and I still do not have a replacement. Poor customer service! My current working number is [protected] I would like someone to contact me and resolve my issues! I got to the two for ninety and ended up paying a total of one sixty five to leave the store not cool! I still want my free Stylo four for all the problems I have had and if I get blessed with something better I will take it the export number is [protected] I am only asking for what is mine! And the crazy thing is I got two receipts the day I got the two Alcatel phones one receipt showing I paid 145 and another showing I paid 165 which I paid the 165 so did the clerk slip up and give me two different receipts and steal money from the store? Also the rep bundled me and told me I had to get insurance which I never asked for. Y did she lie to me and tell me I could not get the export when the Independence location pulled it up and said it was ready ah because she wanted her commission and why did she bundled me and add insurance? My name is Jeremy Price and my phone number is [protected]

I lost my device 2 to 4 months ago and canceled my account with you guys and was told at that time that I may be able to be reimbursed for the remainder of the juju and a half weeks of service that I print paid for originally by now being charged another $40 to be able to have that account transferred. I shouldn't have to be charged for something and I never got to use fully, and I'm looking for reimbursement.

My screen keeps dimming I took it back the tells me he never seen that before and says it must be on a timer that's B's I now have had the phone 2weeks the service is horrible I can't get service in a lot of places like I would with my other devices I wanted to change it for a different type of phone but I can't I've been with metro for some years I'm beginning to think differently need help on what to do

2001 Cliff Rd E Ste 106, Burnsville, MN 55337...Metro pcs location has possibly hacked my phone. They have given me an added monthly charge service that I did not ask for. Also the guy did not speak English well and called another Spanish speaking person and was typ inng on the computer talking in a different language putting codes and things into my phone I did not understand. They were talking a very long time and I think they were hacking my phone with codes or something. I now get an audio Mexican man voiced commercial like advertisement popping up audiolly daily! Now i have to get my phone wiped out and cancel and change services but please look into this to help customers. I am afraid as to what is being done with my information and credit card as well. Investigate this matter and see if this store has been hacking or defrauding customers and getting into their phones! I do not want to be violated by this phone company, hearing my calls, texts, stealing my info or pictures. They will deny im sure so please investigate this matter.
God bless!

My name is Robert Johnson, I have four phones with you, and the controlling number is [protected].
On June !7, 2019 at ~4:30 PM CST I went to the store located on Old Hickory Blvd. in Old Hickory, TN. I wanted to buy a hands free device for my Alcatel flip phone. The clerk, who identified himself as the manager of the store, did not understand what I wanted.
Instead of trying to find the device I asked for, he kept trying to sell me a smart phone. After several minutes of his ignoring my request and pushing smart phones, I calmly told him that I wasn't interested in the phone I didn't have and wanted a product for the phone I did have. He responded by saying, "if you're gonna get smart, you can get get your white [censored] out of my store." (Exact quote).
After that he refused to answer any of my questions or cooperate in any way, repeatedly telling me to get my [censored] out of his store.
In light of the new Tennessee law banning talking on a handheld phone while driving which will take effect July 1, my request was not only reasonable, but to be expected.
There are many providers of cell phone service, and I have always paid my bill on time. Can you help me understand why I should continue to do business with a company whose representatives treat me in such a racist, abusive way.

My phone died so I went in to get a new one. I asked the sales person what a my phone was in warranty or not she said it didn't matter if it cost me $50 if it was in warranty and that they had a phone that would suit me with the same features for $87. I said okay all I wanted to do was to have my phone working by the time the store closed. I need to purchase a master car when I received an email telling me that my planet changed is going to cost $10 more so I called customer service they said I had bought a new phone and a new number and everything in my old number was disconnected. I told her that's not what I wanted; she asked me to go back in the store she would walk the sales person through the process of returning my service to the original number. While customer service and I and the sales person we're on the speaker phone the salesperson just hung up well customer service was talking. the salesperson got married but turned out to the app musically every F word GD wear S word B word and other curse words you can think of and talkin about guns and killing I think it was just to try to intimidate me. People in the kiosk around inside the mall or noticing how loud it was. She would not do anything to help me so I left the store and calls they told me to exchange the phone at the store. I went back to the same store a different salesperson was there she was trying to tell me what I had done with my phone upgrades and so forth and I told her no none of that was so and she said it was and I said no you weren't even here yesterday when I did this. I called customer service in front of her as I have been instructed while we three were talking the salesperson just walked away and left completely. I know the girl was left there she didn't know what was going on and was a little bit nicer but of course she could not help. Salesperson called in owner / manager of the store I would not speak to me and says he does not speak to customers then I could not return the phone because I had used up more than my 1 hour of talkin minutes and therefore I had violated. I explained that I have used up several hours and talkin minutes but it was all too customer service to try to correct an error that's the sales person had made. 7 conversations with customer service all agree with me but say there's nothing I can do to call corporate the closest one is four to five hours away in Washington DC and I'm in Southside Virginia. I called corporate of course and the recording told me that call lines were long and to leave a number and they would call back. Of course they have not called back. One of their customer service people told me to go to the website use the chat so that I not use any of the so-called 60 minutes up while talking to corporate but of course Metro by T-Mobile to whatever it is stupid name of this company is now does not have chat. The reason I wanted to return the phone never mind all the hassle and so forth was that the one feature I wanted on the phone was not on it all of the salesperson should be that it was. I also called back to customer service to file a formal complaint against the owner. What's funny is when I got to the kiosk where was selling phones the key was in the cash register and her car keys laying beside it but we had to get someone from the mall to call her to come it took 7 minutes. I have never seen such a disrespectful rude incompetent arrogant people in my life. I and filing a complaint with the mall which permits the store to be there, with the Better Business Bureau, the FCC which oversees phone companies, as well as spreading the word through social media and local television station websites. I can't imagine this would be resolved on the other hand with service like this I can imagine MetroPCS on Metro by T-Mobile being business and not a couple of years. Whatever you do do not go to southpark Mall in colonial heights Virginia to the Metro store by phone or you will regret it.

The Metro PCS store on 1410 North Capitol St., NE Washington, DC has very unprofessional employees working there. Twice I went in that store and it smell like weed. The young man that assist me smell like weed as well. I went to get my Facebook account only fix. He was able to get it up and running. Now every since then nothing works. I have to constantly reboot my phone each time I go to a different app. So I called 611 and explain. They said to go to a metro pcs store. They update the facebook app and didn't update the other apps that's why your phone not working. You would have to go threw my google email account to update the apps. I go back to the store, which always smell like weed for assistance. First, the very unprofessional rude employee said my phone was a piece of trash, but yet he works there. The other girl (laughing) that was there was trying to explain to her co-worker what I wash trying to explain to him and he told her to be quite, he got this. To top it off the manger was there and heard how unprofessional his employees was. While I was speaking to the manager, the rude unprofessional employee was standing in the door way smoking a cigar while leaning against the open door so he can hear what I was saying to his manger. I told the manger he should tell his rude unprofessional employee to come in a smoke. The manger said he can't smoke in here. I said, it was like he was smoking in there because he had the door wide open leaning against it blowing the smoke in the store. As usual, they always say you need another phone instead off fixing the issue. I want my phone fix. They broke it then they should fix. I'm filing a complaint against that store, the very rude, unprofessional employees and manger of that store manger. I just paid my bill on 6/14/19 and I want my money back.