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GreatCall / Jitterbug Customer Service Phone, Email, Contacts

GreatCall / Jitterbug
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2.3 39 Reviews

GreatCall / Jitterbug Complaints Summary

13 Resolved
26 Unresolved
Our verdict: Engaging with GreatCall / Jitterbug, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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GreatCall / Jitterbug reviews & complaints 39

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11:47 am EST
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GreatCall / Jitterbug Jitterbug smart 3

11/20/2022

Im Peter Piscitello Im at 1807 Imperial Palm Dr.Largo Fl .my cell # is [protected] I purchased a Jitterbug Smart 3. I have been having trouble with this phone since the get go first Transferring data and now since last night I have been getting adds for cleaning phones apps the temperature and other stupidest things with out any way to stop this garbage on my cell I am a SBA loan office who relies on his phone to connect with my clients .I do not have a 2nd phone I do not know why I would need a 2nd phone if the !ST ONE IS A RELIABLE PRODUCT Their should be no need for a 2nd cell.I have spoken to 3 or 4 customer service reps who can either not hear me or said they cannot not help me without a 2nd phone Im in Florida i traveled about 60 miles this morning to meet clients how the HELL CAN I GET a 2nd phone. I had a Android J V 7 and the reps were able to log onto my cell WITHOUT A 2ND phone .One piece of garbage is enough ,IF I Sound ANGRY I am i have not been able to clear my cell to talk to clients today I ma losing business do to the lack of consideration by your customer service REPS. If I treated my clients this way I would be out of work .Im ready to send it back but the Supervisor never answered the phone call.

Peter Piscitello

Desired outcome: At this point I cannot send this garage back to you I have clients who need my attention I JUST want my cell to WORK properly is that asking too much Peter Piscitello

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10:20 pm EDT

GreatCall / Jitterbug Porting old phone number to new Jitterbug phone

I purchased a new Jitterbug Smartphone for my elderly mother on 10/27/22. We activated the phone and collected the required information needed to port her old number to the new phone. When we called Lively, it took 3 calls to finally find a customer service representative willing to complete the paperwork to port the number over. (One of them said it was 20 minutes until closing time.) As of 11/1/22, the old number has still not ported to the new phone. My mother is paying for 2 phones because she has to keep the old line active until the number has been ported over. After several calls to Lively, we have received at least a half dozen excuses why the number has not been transferred. None of the agents is willing to research the issue or try to find a resolution. They simply resort to rudeness, bullying and intimidation to get the elderly customer to just accept shoddy service. This is the worst customer service I have ever encountered.

We did verify with the old carrier that everything was done on their end and they are just waiting on Lively to complete the process on their end.

Desired outcome: Either port the old phone number immediately or fully refund my mother for failing to provide the contracted services.

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8:41 pm EDT
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GreatCall / Jitterbug my phone will not turn on. It said I needed wifi .with which I have.

phone will not turn on

Desired outcome: fixed phone

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1:12 pm EST
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GreatCall / Jitterbug Customer service

I just got off the phone with a truly nasty great call Representative. Her name is Diane. She was so rude for absolutely no reason. Flat-out refused to help me unless I had a password. Did not give me any other options knowing that my father is 95 years old and couldn't remember a password to save his life. Rude for no reason. Unacceptable. So if you want any kind of good customer service I would stay away from this company. Horrible horrible horrible.

Desired outcome: Summer service training, if you're going to be a customer service representative you should speak to your customers with respect

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1:18 am EDT

GreatCall / Jitterbug Service

I ordered phone for dad on 8-11-21. Kristina asked if I wanted old #. Yes and I gave it to her. 8-19-21, I started setting it up. Realized something was wrong when I couldn't transfer info. It had a different #. I called and asked why I didn't have # I asked for. I was informed quite rudely I needed old phone acct#, pin, and dad's SSN. Why you need SSN to get a phone makes no sense to start with. When ordering phone not one word was said about needing all that. After finding all info, again I called and gave info to Tristan. Then he tells me he needs last 4 of SIM card. Something else I hadn't been told. He read info back and said it would be changed in 3 business days. I asked for confirmation #. He didn't have one, but assured me it was taken care of. 8-24-21 still not changed. Called again, talked to Kyle or Carl. He tells me I gave wrong pin. 7211 was not correct. I said no it's not. That's last 4 of SIM card. Tristan gave wrong pin, not me! Asked why no one called or texted telling me that. He didn't know. Takes all info again and says it will get done this time. 8-25-21, nothings changed, except I can't call out and when calling his phone it says it's not a working #. His other phone has been turned off. Now he has no phone at all. I call again and talk to Valerie. She tries to tell me everything was taken care of 8-19-21. I tell her whole story. How I talked to someone night before and on for for 30 minutes while order being sent again. She then decides she has to talk to my dad. I explain he's 96, can barely hear, and won't understand what she's saying. She says I'm not authorized to talk to them just because I paid for and ordered phone. I told her I've called at least 4 other times without a problem. I finally got 96 year old dad on phone. He couldn't hear her or understand what she was saying. Think it finally sunk in. She said turn phone off. She'd reset it and could turn on in 30 minutes. Turned off waited 1 1/2 hours to turn on. Still not working. Called again. Was told it was recently reset. Give it time. It is now early morning 8-26-21. Staying with dad because he has no way to reach someone in case of emergency. I have spent hours on the phone being given the runaround by everyone. Worst customer service I've ever experienced. I'm at the end of my rope trying to be patient! I didn't pay for this phone to have no service. No one in customer service seems to have a clue what's going on. I thought my request was pretty simple. Old phone # and working phone. This is beyond frustrating! Acct # 4151136. Number it came with [protected]. The number I requested transferred [protected]. Appreciate any help possible. Email [protected]@sbcglobal.net.

Desired outcome: Phone turned on with his old #. Be nice to have a month free service considering all the hassle we've gone through with wrong number and no service.

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9:04 pm EDT
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GreatCall / Jitterbug Unauthorized credit card payment

Two (2) payments were charged to my bank account for May 2021 payment. The bank statement is below, showing identical withdrawals. A refund is requested in the amount of $60.47.

MAY 25 2021
www.GreatCall.com lively.com CA Date 05/24/1 2 4814 Card 6063Merchant Category Code: 4814/Recurring Withdrawal Debit Card - VISA CHECK CARD
Amount: negative sixty dollars and forty seven cents- $60.47

MAY 25 2021
www.GreatCall.com lively.com CA Date 05/24/5 2 4814 Card 6063Merchant Category Code: 4814/Recurring Withdrawal Debit Card - VISA CHECK CARD
Amount: negative sixty dollars and forty seven cents- $60.47

Please respond via e-mail as to action taken: [protected]@yahoo.com

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8:16 pm EDT
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GreatCall / Jitterbug Smart phone 2

A few days ago my Smart Phone 2 went to Start, as if I hadn't been using it for appr. 2 years.
I called, spent over an hour and half on phone with Rebecca. Finally she hooked it up with email, Google.
II did not have this before and I do not like it. I take photographs and forward, I cannot unless person has google.
I get messages from Facebook on front page, I don't want.
Before this mess I could text, phone, take photos, forward. That is what I bought the phone for. Period
Next day with Jeneille, started over, got disconnected after about a half hour.
Went to Facebook, had correspondence there and just spent time again, accomplished nothing!
I am frustrated, unhappy and tired.
Would I recommend your phone?
Rita Seger

Desired outcome: awful

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8:15 pm EDT

GreatCall / Jitterbug I am being billed months after I closed account. They refuse to provide me with previous statements.

I cancelled my account with them March 3rd 2020. I was advised by phone that everything was paid current and there was no other charges. End of April 2020 I started receiving bills asking for balance owed. I called again in May and they said I still owed for April. I asked for copies of previous statements so I could match it to what my bank auto pays. I was told it would take 2 weeks for that department to email me this.
Every month I receive a bill for the same amount and never received anything in my email. September 2020 I received a letter stating if I do not respond in 30 days they will assume the debt is valid. I contacted the number and spoke with a representative named Maria. I told her I am disputing the bill. I requested the statement s again and was told two weeks again to email. It is now October and I am still receiving bill and no email was ever received.

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6:44 am EDT

GreatCall / Jitterbug No service to my friends and family

My son in upstate N.Y. was told I was not available to purchase minutes.
I was unable to talk to my daughter who lives in Germany..A tenant Virginia I live with My niece a lawyer who lives in VA I purchased

I purchase 1000 minutes when I purchased thee phone.

Please fix this.
I am contemplating getting rid of this one.

Sincerely
Erika Neblung

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4:24 pm EDT

GreatCall / Jitterbug Jitterbug / great call

I went to my Auto Dealership (Dan Hecht Chevy-Toyota Dealership, Effingham, IL, and showed the problem to Jeff Mitchell) on 6/11/2020 as I could not get my contacts on the Jitterbug phone to transfer to my car phone. I went to the salesperson that sold me many cars and he always gets the numbers to transfer! The only contacts that will transfer are Lively by GreatCall and Call 5*. Today, 6/12/2020, I called for assistance - [protected] and I told them the contact numbers will not transfer to car phone and was told they can't help I have to go to car dealership - duh - I told them I did! I need to know why the contacts won't copy except the two manufactured names - after that it quits connecting. The company needs to investigate this problem.

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5:33 am EST

GreatCall / Jitterbug phone

My service was cancelled and I returned all of their equipment within their time frame I never recieved the refund of $102.29 that paid for the phone which was purchased on 10/21/19. They acknowleged the receipt of the phones and said they would process the refund on 11/14/19. It is now 12/27/19. I ran a complaint through my bank and still the complaint was not resolved. This company is operating under fraudelent terms.

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9:00 pm EDT

GreatCall / Jitterbug great call mobile lively medical alert device

The new Great Call and Best Buy's Medial Alert Emergency alert device is nothing but a fake perpetrated by the two companies Great Call and its parent company Best Buy have been selling and advertising how great this device is for us the disabled and ill.

As we have now been told after over 18 complaints that is not working, GC finally admitted that it is on recall as it is a deeply defective device and has not worked since day one. Both companies have tried to manipulate there way into an excuse to con the people who need a emergency device were all subjected to the fraud and lies of Great Call and Best Buy.

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11:16 am EDT

GreatCall / Jitterbug medical emergency device

Great Call has been selling the New Mobile Lively Plus as a Medical Emergency device, only problem is it is on a Public Safety Recall, it is all a defective failed device.

When i saw the Ads by John Walsh on TV, i knew he was lying as well as both the companies who own this phony device, Great Call and Best Buy. The device is sold under false pretenses as being able to:
Water Proof-FALSE
GPS-FALSE
Fall Detection-FALSE
911 Operator-FALSE

Nothing works and it is all a scam and con to sell to the elderly and disabled

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9:57 am EDT

GreatCall / Jitterbug Customer service

I was all set to order thr Jittrebug phone, and when I asked the customer representative "can I add minutes" His response was: "It is very pricey, I believe. It is something like.35 a minute, but I am not sure. You are the first person to ever ask me that question"

Are you kidding me? Who wouldn't think to ask a question like that? The man, Robet, said he'd worked for 2 years and never had been asked that question.

The fact is, he didn't have any information whatsoever, only prices. For $49.99 + tax, I could have unlimited min., trext, data etc. Well, great balls a fire, I ger all that with Cricket for $40, so I am bettre off with Cricket.

Goodbye Jittrebug, you are not going to last long with such prices and uninformefd people.

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Barbara Blythin
Blue Diamond Nevada, US
Jan 03, 2022 7:35 pm EST

If you have a Jitterbug, count on keeping it forever. I just received a renewal notice that said if I did not respond the company would automatically continue my account. I wanted to discontinue the service but every time I called the phone was busy. There was no email listed on the renewal form.

I spent some time on the internet and found two email addresses. I indicated that I wanted to discontinue service and that I recorded my request. I also gave a date.

I've yet to hear from Jitterbug and suspect that I'll be seeing a bill which I'll label as fraud and contact my lawyer. This has not been a good experience.

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Susan Ford
, US
Nov 05, 2021 4:39 pm EDT

I purchased a Smart2 Jitterbug phone. It lasted less than a year and would not hold a charge. My first call, the person said another phone would be sent. It was a refurbished phone that would not accept my info. When I called, they said that the phone had not been fully cleared so another was sent. Again, another refurbished phone. I called to have it activated but it would not activate and the call was cut off. I called AGAIN on 11/5 and explained all of this again and asked that I get a new phone, not refurbished and that I not be charged for services for the past month since I have not had a working phone. I was told that they could only give me a $30 discount as I had services showing up. I HAVE NOT HAD A WORKING PHONE! I have asked that services be discontinued and I will not recommend this phone to any of my senior friends! I am usually pretty patient but this whole situation pushed me over the edge.

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3:53 pm EDT
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GreatCall / Jitterbug service cancellation

Purchased a Jitterbug phone for elderly man in 2008, when I called today 6/24/14 to cancel representative was extremely rude and argumentative about cancellation. My father-in-law just will not use the phone, service is very poor in his area and he has used the phone for a total of one minute in six years. She argued that I should keep it for him for an emergency. She finally told me that she was going to "let me" put the phone in the glove compartment for an emergency. I assumed my service was cancelled as I requested. She kept repeating that he really needed a phone if he was driving. In an attempt to end the call I asked if service had been cancelled, she told me "NO" because I wanted to put it in the glove compartment. When I told her I absolutely positively wanted to cancel service she then went into a sales presentation about a safety device they had also. I asked to speak to a supervisor and got no better treatment from her. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

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Jen123456789099
Rockville, Maryland, US
Jan 27, 2022 1:09 pm EST
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I just got off the phone with a truly nasty great call Representative. Her name is Diane. She was so rude for absolutely no reason. Flat-out refused to help me unless I had a password. Did not give me any other options knowing that my father is 95 years old and couldn't remember a password to save his life. Rude for no reason. Unacceptable. So if you want any kind of good customer service I would stay away from this company. Horrible horrible horrible.

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Randy Stegemann
, US
May 20, 2019 2:02 pm EDT

If this was such a great company there would be a close account link somewhere on their website. Instead, I am expected to wait on hold to likely be argued with. The user of this phone is dead and no longer needs their service.

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Eaglefeather Watts
, US
Sep 18, 2018 3:21 pm EDT

All, I've had the opposite customer service . . . . my husband is a disabled veteran (time in Korea and two tours in Nam) and due to exposer of agent orange ended up with Parkinson's and due to the meds now suffers with dementia. After two calls to 911, the police officer suggested the phone be taken away from him. That was 9 months ago and I'm just getting around to canceling the service (hoping he would get better). It took less than 10 minutes and I had a very understanding customer rep that cancelled the service effective today! I was impressed after reading what others went through.

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8:43 am EST

GreatCall / Jitterbug they kept charging me after I canceled my subscription

I signed up for the services of the company GreatCall. After a month I decided to cancel my subscription, and I called the customer services. The representative told me that he cancelled it, but this company continued to charge me. I sent them emails and called, and they started to threaten me. Please leave comments and share your views about this company. Thanks.

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fairness for all
Menifee, US
Mar 07, 2012 6:29 pm EST
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Senior Sales manager
demeans people in training and then expects them to kiss her ### and if you do not comply she fires you. How this woman keeps her job is beyond me

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Sue Weaver
Carlsbad, US
Jan 10, 2014 4:08 pm EST

My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creator of the Jitterbug cell phone. I saw your post today and hoped I could personally discuss your concerns with you. I’d like to learn more from you about your experience so that we can resolve the issue for you. You may contact me at your convenience at GCCustomerSatisfaction@greatcall.com or by phone at [protected] and ask to speak with Sue Weaver.

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10:15 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

GreatCall / Jitterbug jitterbug cell phone

I received a replacement for an old (3 years) Jitterbug. The new Jitterbug Plus won't activate in my house nor my father's house. He decided to go with the 5Star device instead. Meanwhile, customer service says I should have sent the new phone back in 30 days for refund. I tried 5 times to get it activated. So I am shipping the thing back with no refund for it or for 4 months of no service. I guess I should have wasted more hours calling every day. They claim I never talked to Tech. Support, but I know I did at least once. Very frustating, because I can't even donate the phone, since no one else supports it or would sign up for an account to activate a defective phone. I cannot recommend the Jitterbug, since it is so expensive to start with and they make you pay for replacements "that may just not activate in your area".

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Sue Weaver
Carlsbad, US
Oct 14, 2013 6:08 pm EDT

Hello nophoneservice,

I am with GreatCall's Custeomer Satisfaction Team. I was distressed to hear about your experience, and would like to investigate the matter further. Please call [protected] and ask to speak to Customer Satisfaction Department. Please have your account information handy.

-GreatCall Customer Satisfaction Team

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6:41 pm EST
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GreatCall / Jitterbug very defective design - dangerous

They are new company with button unit I can push ANYWHERE and get help. Problem is their unit is NOT Sealed or waterproof.
In my case I was sitting at my computer in FLORIDA - temperature 86 degrees and high humidity. My unit around my neck started calling 911. I had to explain 4 or 5 times that I had not called. Then unit sputtered dead. Unit came back on and called Great Call - told them I had not made call. I then called Technical.
I have dates, times and all GreatCall personnel I have communicated with but will leave that out for now. The Technician basically treated me like an IDIOT when I told him what the unit did. He said that defect ONLY happened when unit was dipped in water. I had the unit only 2 days and had not showered yet this day and since I am in wheelchair I had not gone swimming or surfing, etc. ( I am 72 year old retired businessman) Technician stated they had NEVER had a case of "perspiration" setting off the unit. I told him that Electrical Engineering was my forte in college and the unit is not air-tight or waterproof. Thus defective!
He stated I should send it in, they check it and if water damaged I would be charged for a replacement unit.
That is $69.95 - which I can afford. However, when I KNOW the perspiration HAD to do it - I will spend what time and money I care to to let people know they may have a unit that is around their neck that is defective and thus they could die from no way to get help.
I haver chose to keep the "evidence" per my counsel as it woulld disappear I believe if I sent it in.
Really wish had not happened as I do think their Concept is Fantastic --- just stopped short of using their brains to look ahead to potential problems. They WILL waterproof it as otherwise they are selling and promoting a defective product -- which is FRAUD.

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Update by InspectNet
Mar 24, 2014 3:48 pm EDT

Sue Weaver
Are you with Great Call?
I will not do business vie email alone.
I request a PHONE number to someone within GreatCall that has authority and profession enough to understand that to anger and immediately take strong adversarial role and make "never in history" type remarks does nothing to solve a problem and much to escalate the negatives between us . . . and is not wisdom but foolish and immature in nature. I simply stand on TRUTH and concern. Hear me out. I have always listened very strongly to criticism . . . and eliminated problems within my organizations as a result. Everyone that complains is not a nut or ill-tempered flip-cake.
In hope that with my time taken again to write this results in someone reacting in some manner. Either way - do something, or I will. I will prevail.

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Sue Weaver
Carlsbad, US
Apr 25, 2014 8:53 am EDT

Hello,

My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creator of the Jitterbug cell phone.

I would be very interested in speaking with you to learn more about your experience with GreatCall and Jitterbug and answer any questions you may have. At your convenience, you can reach out to me by calling [protected] and asking for Sue Weaver. I look forward to hearing from you.

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Sue Weaver
Carlsbad, US
Mar 18, 2014 11:20 am EDT

Hello,

We apologize for issue you have reported with your 5Star Urgent Response device and negative Customer Service Experience.
Please contact us at GCCUstomerSatisfaction@greatcall.com with your account information so that we may take this opportunity to review your account and contact you to resolve your reported issue.
We hope to hear from you soon.

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2:15 pm EDT
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GreatCall / Jitterbug poor equipment

Defective cell phone sent; complaint made and wanted camera to work as advertised. Upgrade to a more expensive cell phone that did not work at all. Told that there were problems with the phone. Erased all messages, including court evidence. "I'm sorry". Never fixed after 18 contacts. Finally cancelled and now they refuse to reimburse. AARP sponsors: what a laugh!

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king789078
, PT
Sep 21, 2012 9:39 am EDT

Sue if this customer does not pay on time let us report him/her to the credit bureaus for free.

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Sue Weaver
Carlsbad, US
Sep 21, 2012 9:37 am EDT

My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creator of the Jitterbug cell phone. I saw your post today and hoped I could personally discuss your concerns with you.

We apologize that you encountered these issues, and I’d like to learn more from you about your experience so that we can resolve this for you and prevent this for other customers in the future. If you would like to discuss with me, you may contact me at your convenience at [protected] and ask to speak with Sue Weaver

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10:05 am EDT
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GreatCall / Jitterbug phone not workig with great call

Jitterbug worked fine until great call took over, phone would not roll back our minutes so every month we had to call and get manaul reset. This worked for about six months. Always a computer problem. Last month was told that we need to update both of our phones at 100.00 dollars a pop. Everyone that you talk to now doesn`t know anything about their phone or system. I switch to consumer cellar, get twice the minutes more phone choices and the people know what they are talking about.
Oh! One more thing, it took over 9 days and numerous phone calls to have my number ported over. Less than24hrs for antone else. Everytime I question this it was either a
Computer error or the wrong password. Beware! They are not jitterbug!

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GreatCall / Jitterbug contacts

Phone numbers

+1 (800) 733-6632 +1 (800) 918-8543 More phone numbers

Website

www.greatcall.com

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