Metro by T-Mobile

Recently I switched service over to Metro PCS from Verizon. On the first visit, they didn't have any sim cards available, so they gave me the one they had to test phones. When I went in two days later to add my grandson and switch his phone, they again had no sim cards. They contacted another store (located in Fortuna) and they didn't have any either. Now, running out of an item is forgivable, and what frustrated me and left feeling very annoyed was when I asked when they would have more sim cards in, both employees present shook their heads, and the manager shrugged. Then the young man told me "maybe in about a week."

This was not the service I expected from Metro PCS ... the person who originally waited on me when I switched my phone was awesome and very helpful, but she was not present when I took my grandson in. This kind of uncaring and 'couldn't be bothered' attitude in a company store is infuriating. Rather makes me sorry I switched. I had problems with Verizon, but I was never made to feel like I didn't matter and that they could care less if they had my business.