FILE A COMPLAINT

Metro by T-Mobile

2403 West Northern Avenue, Pueblo, CO, 81004, US
Fri 10:00 am - 8:00 pm Working Hours
Sun:11:00 am - 5:00 pm
Mon:10:00 am - 8:00 pm
Tue:10:00 am - 8:00 pm
Wed:10:00 am - 8:00 pm
Thu:10:00 am - 8:00 pm
Fri:10:00 am - 8:00 pm
Sat:10:00 am - 8:00 pm

Reviews and Complaints

T-Mobile USA verified

added another person to my account without my consent

On or about May 8, 2019 my wife and I opened an account. A week later she left me.

On May 22, 2019, I closed that account and opened one only in my name.

However, on July 14, 2019, I was billed as if my wife was still on the account. Apparently, someone re-added her to my account, without my permission.

On July 15, 2019, about 4:30 pm, I went into the store to cancel my account and asked for printouts of both my account information, since the beginning, and of my cancellation. The customer service agent refused to do either. Instead, she sent me only last months accounting, via email. She instructed me to take a pic of her screen to prove that I cancelled my account.