Metro by T-Mobile
Reviews and Complaints

On August 26, 2019 I call customer service to find out if a phone I had purchased online was able to be used on my metro account. I told lady on the phone that the phone I wanted to switch to was a Cricket wireless phone. She ask for the IMEI number and told me when we was done to take the Sim card out of my original phone and put it in the new device, and turn the phone on and to try to make a call. So I did what she said to do. The new phone needs a Network unlock code.. so my service didn't work. As soon as I could get to a phone with service, I call customer service again. The man on the phone could NOT speak understandable English. It was hard to understand. I requested for him to just switched my service back to the original phone. He said he had to text a security code to my phone number.. That is impossible to do, considering my phone doesn't work. Bottom line is, it is now August 30th and I still don't have my service back working. This is REDICULOUS. If this isn't resolved soon I will be switching my services to Metro PCS's copetetor.

I originally got a phone from MetroPCS in September 2018. I was quite excited because it was.my first monthly service plan. I had it one day. I got assaulted in Baltimore while attending an event (Tall ships and Navy jets).

I woke up in Johns Hopkins Hospital, a day later from a coma, but my Arista phone was gone). I hadn't even used it for a full day.

First thing Monday morning I reported to the store I got my phone from. I explained what happened, presented paper work as proof and requested a replacement phone. The CS rep, without any empathy) informed me I had to submit an insurance claim to get a new phone from Assurion.

I complained that I shouldn't have to pay anything. I didn't even use the phone or service because of the assault. She wouldn't budge.and was very nasty.

I contacted corporate and was told to go to the Maryland Corporate store (two of them). I did so, arriving early. The CS rep arrived and I explained my situation. The rep giggled, and said the following: "Oh, excuse me. I am not laughing at you. I am just being silly.". Here this rep was laughing at the fact I was assaulted, in a coma and was going through all this "stuff".

He proceeded to tell me there was nothing he could do and I told him I wasn't going anywhere until he called Philadelphia, spoke to Dominic in Customer Service. I had been without a phone (use it for work, doctors, etc.)

He then threatened to call the police on me and I encouraged him to do so. I eventually went outside to wait for police. They never came. I left and upon arriving home, went to library and filed another FCC complaint (2nd one).

Finally, give months later, Philadelphia corporate sent me a phone overnight, with 5 months service credit. I finally was whole, or so I thought. The phone worked for approximately two months until one day I got the following message, " Google Play Services does not exist on phone".

I thought, here we go again and I was correct. I contacted MetroPCS, T-MOBILE, Google, LG, reviewed settings and searched the Internet for resolution. I tried everything. Nothing worked. I cancelled the service, filed another FCC complaint and waited. Nothing. I then contacted MetroPCS. Nothing.

I finally was contacted by MetroPCS over Twitter. I then heard nothing. The rep changed jobs. Finally I hear from this gentleman, Isaac. I explained the situation and he insisted that because my account wasn't "active", MetroPCS couldn't do anything.

I contacted a lawyer and told counsel what had occurred over this past year. Total disregard for customer service. He explained to me that I had very good legal basis for a lawsuit against MetroPCS, T-MOBILE as ND now, Sprint.

I passed this information into Isaac and we are at a standstill. I explained to Isaac that I am not expending anymore "out of pocket" monies to restore service. I reiterated that this whole situation has been perpetrated as a result of poor customer service.

Before I initiate legal proceedings and file another FCC complaint (to he fourth within a year), I figured I would file a formal complaint with MetroPCS. I will await a response, but not long.

Sincerely, Stan Orner, 43 N. Janney St. Baltimore, MD 21224. [protected]@gmail.com
@orner_stan on Twitter.

Metro by T-Mobile sells bait phones one of these phones is the Foxx phone. How this works is, the Foxx phone brand has a defect in it. The associates know about the defect but they still sell the phone because they had no choice but to sell the phone. I know this because an associate told me. I had to bring my Foxx phone in to the location 3 times within two weeks of buying the phone. The phone would go into sleep mode and it would just cut off. The first time it did it I saw it well maybe I did something wrong, but two weeks later it did it again. This time it only stayed awake like 30 seconds and then it will go to sleep whether I was working on the phone or not. I asked associate why would your cell phone knowing it had a defect in it, she because we have no choice. I brought the phone on August 8th, I asked the associate three questions. Have you ever sold this phone before? She said no Has anyone ever come back with a problem with this phone? She said no. So no one has ever come back saying they had a problem with this phone? To that she said no. The day I stepped back into the location was two weeks after I had brought the phone. She was working that day, she avoided me like the plague. Between the time I left home and the time I arrived at the store was maybe seven minutes. The phone had went into sleep mode by the time I got to the store the store associates could not get it out of sleep mode without some effort. I heard things like I would have never sold you this phone, I looked at the associate who had actually recommended and sold me the phone. She turned her head. Because it wouldn't stay out of sleep mode they gave me a new phone. Here is the problem they gave me the same brand phone. The next day I was back the problem was even worse. The store manager asked why did you buy this phone? I said because it was recommended to me? He said when did you buy this phone and who recommended this phone to you? I said I bought it here and one of your employees recommended it? He said describe that associate? I described her and he said oh I know who you talkin about. He worked on the phone instead if I had any problems to bring it back and they will give me another phone. I brought the phone back the next day the problems were even worse. This was when the associate dropped the bomb on me. The associates name was Asia and she told me we can give you another phone because you've already had your one upgrade. We can sell you a different brand but we'd have to charge you full price and plus we don't give refunds so we won't give you a refund for this phone. I said but I only had it for one day she said I know but that's MetroPCS by T-Mobile sales policy. So she said well I can give you a phone at a discount price if you willing to change your number I said okay. She informed me the new phone would be more but she could guarantee I would not be coming back because of the phone. She was right I like this phone but I had to keep the old phone and the old service because they don't do refunds even though they know that the Foxx phone is defective. So what I did was I call the 611 number I told them that I will be doing a chargeback on my credit card because I could not use the phone for my business but I explained why and I explained that I will be getting a more expensive phone from them. Because there's nothing wrong with the service the problem was in the phone. There was no corporate number I could call no corporate address I can call. They put the charge back on my bill and cut my phone off. I have been with Metro PCS for 12 years I've never had a problem with the phones like this. So my recommendation for people who want to get the service is that the service is walkable it's not the best but it's workable if you're on a budget but you should get your phone from Walmart or Best Buy at least then you can take back the phone if you have a problem. But please don't buy Foxx, Fox is a bait phone. The associates know about it they know you're going to have to come in and buy another expensive phone. And you will get no refunds and no help from MetroPCS you don't have a corporate number you can call to complain about the phone their service number, customer service number is for the service only. When you call that number they will claim not to know a corporate number or corporate address. The bait phones from Metro PCS by T-Mobile are deceptive, dishonest and downright despicable. I would never guess a company like Metro by T-Mobile would stoop so low. When this phone goes out I will not be buying another phone from Metro by T-Mobile I will get my phone from Best Buy or Walmart. So I wasted $92.21. I went on consumers Affairs website and I took that all in one Stars comments and there was a guy who bought the same brand phone I bought. That had the same problem. So it is in the brand and they know what they're doing. If you are going to buy a phone from Metro by T-Mobile on T-Mobile I know what you going to buy when you go in there do not listen to the associates because if you say you want to spend under $100, they are going to sell you a bait phone. When I went to report problems with my phone there were other people that had problems with their phone. So I say again please don't buy your phone from Metro by T-Mobile or T-Mobile. They will sell you a bait phone and then just wait for you to come and buy another phone.

We originally chose Metro Pcs due to the affordable phones and ease of access for upgrades. The prices of phones has now skyrocketed by 50% ever since TMobile officially took over. Any self service item that was free to do now is considered a full service item and we are now forced to pay a $15 surcharge for an inperson or over the phone transaction. I purchased an unlocked phone from another company and thought I could buy a $10 SIM card and activate the phone myself. WRONG! I paid $10 for the sim card and was forced to pay $15 for the sim activation. What would have been a $10 transaction now costs $27 which includes tax. I'm slowly starting to loathe the changes.

I pay for unlimited internet, 4G LTE. I live in NYC, a major metropolitan area. I have a fairly new Samsung Galaxy S6 Edge plus, a flagship phone boasting powerful graphics and processors as of a few years ago. My YouTube videos, independent of the different time of day that I try to play them, default to 144p and do not play above 360p without heavy buffering. Regular browsing and image search is slow, and Google maps is unreliable when I am out. This is again independent of peak network traffic times. MetroPCS should not be allowed to provide whatever service they please, as consistently slow speeds are not 4G. I need an adjustment on my average speeds and would like to actually use my phone's capabilities.

Took my J2 in to corporate location at 34th street and Archer Road in Gainesville because of setting problems. The employee was NOT discreet in handling my passwords. My family was with me and he just expected me to rattle my PIN off in front of them. When I got home I realized they switched my 16gb phone for an 8 gig. I am furious. When I called to ask about network connectivity, he was flippant and arrogant. I am disabled and just had a spinal tap. I couldn't stand straight, so he took that opportunity to rush me out the door. Better believe I'm showing up with law enforcement today. Blatant THEFT!

I am being charged for services I did not receive. After I paid my bill the next day they turned services off because I owed them more money for an extension that should have been free. After speaking with the representative she tired to convenience me that I was paying for a change in payment date. If the phone was on, how was I playing for a change in payment date .

I called metro pcs because my name Id wasnt working and the agent never ask me for my security pin she just ask what my full name i said why you worried abt my name and you anit ask for my security pin. she said i could look it up by your name or phone number i called. Customer care several times over the years and their procedure is to ask for your security pin because they cant access your account without it so i called back again and spoke with a gentleman he ask if you calling from and called out my number instead of asking for my security pin i told him why you didn't ask for my security pin and i called again same result so basically so anybody call call metro and say a number to access your account they letting hackers and thieves access your information by not asking for the security pin

I am verys dissatisfied with the service/phone of MetroPCS. Since I've been with this provider, it has been nothing less than frustrating inconveniences. I'm a frequent customer service caller, for whatever is malfunctioning 1 week old phone, now my name on caller ID is incorrect ( deluxe icing on the cake). Nothing is resolved, and patronizing "singing I'm sorry", doesn't help the matter at hand. I plan to let whoever know of my horrible experience with this company. I plan to part ways with MetroPCS after this billing period.

So i called Metropcs on 8/10/19 at1:59a.m and i explain that my Name Id wasnt working and the agent ask me was my full name and i told her she didn't even ask for my security pin because thats the only way they access your account and she told me she could look it up by my name or phone number which is not true so i said i, ll call baack at 2:05a.m i did this time i spoke to a man he to didn't ask for my security pin to access my account. I said you didn't ask for my pin he. ask my name i didn't give it to him and he said your calling from and he spoke out my number and when i hung up with him then. Name Id pop up only for a 7 day trial and when i tried to subscribe and be changed every month for the service when i put in my pin number for Name Id it wouldn't work gave me some message so the agents blocking that service from me on purpose so them not asking for my security pin or removing it. is a security breach. giving hackers and thieves access to my account information and they need to be penalize for their actions

I made a claim to replace my broken phone on 8/8/2019 only to discover on the morning of 8/9/2019 that the broken phone (cracked screen) had been disconnect, which left me without any means to make/ receive or text due to the replacement phone had been activated prior to being shipped out! I learned all of this after speaking to a tech @ Metro PCS and a representative with Assurant which between the two companies no one was able to explain or provide and feedback as to why this occurred. Needless to say the Metro tech as me to reset the initial phone back to the original settings which lost all the contacts and apps! as they were not backed up and I was not asked if there were! I found this entire process of replacing a phone to be very upsetting and unprofessionally handled.

On Thursday I called METROpcs and talked to a real live human being and I tried to get arrangements but they said WAIT until yours service is off then call us back. Will its off today Friday and I tried and tried to call them chat with them but all I get is a R O B O T repeating the same thing over and over and until to reach anyone. They reps at METROpcs knew this and that is why they told me to call back knowing I would be unable to contact anyone until I paid my bill. I am on social security and still waiting on my check. So, would they help me yesterday and that is poor customer service and they all need trying. And POUR COLD WATER ON THE ROBOT who wants to talk or listen to that for CUSTOMER SERVICE that is poor way to do business and keep customers. The line should be open to talk to customer service REAL HUMAN BEING not no dumb unless unhelpful no thinking or human reaction R O B O T.

My phone service was hacked into 7/29/2019 where my service was canceled and taken to Tmobile without my knowledge. I still haven't gotten my phone number back. My bank accounts were also accessed through venmo and an attempt was made through PayPal. It should not be so simple for someone to be able to simply make a phone call and switch providers. This is not right. And is still not resolved!

Hi my name is Regina

I have two lines with metro. I had to get an extension but of a bill mix up. The same day I received the extension. I was given my credit. This have been a couple of months ago. I still don't have all my services restored. I have been to Corporate they couldn't tell me nothing. They tried in on a new phone nothing. I really believe I was given a deal and had it taken away from me. Customer service is a waste of time. Trouble shooting for nothing. When they know like I do metro took it back. That's illegal over around the broader. I have tried to work with this company and zero. These people have wasted enough of my time with the run around. I'm looking into what can be done. I lost alot of business that costed me dearly. This number won't even open the Internet nothing just talk.
[protected]. Very Disappointed and Angry

Regina Stephens
[protected]