Raleigh, North Carolina
United States - 27606
I was double billed by Republic Wireless on 7/20/19 for $24.38. Republic Wireless has no phone number to call, ticket system can take weeks for an answer, so I did a charge back through my credit card company. Today (8/26/19), every phone call I try to make goes to some unknown company, and I can't receive calls. Tried to contact Republic Wireless, it was one of their customers who explained that Republic Wireless needed updated credit card info, and that's why they sent all my calls to an unknown number. You know, instead of calling me or texting me or emailing me, for some reason they decided that this was the way to handle it. I updated my CC info, still have the same problem, Finally received a message from someone at Republic Wireless, they explained that they did this to me because of the chargeback from last month. I sent them proof, a screen capture from my credit card statement, four hours later, no reply. I am still without phone access. No way to contact anyone there, they have no phone number for customers to call for billing or with problems, customers have to sit and wait for a "ticket" that might be answered today, maybe tomorrow, maybe next week. I have a family member 5 states away who is on her deathbed, I can't call or receive a call to find out if she's still alive or not. I'm a disabled vet with no other access to the outside world except for my phone and computer. I need my phone. Also, I've paid for this "service" from Republic Wireless for a year in advance, made that payment less than a month ago!