Metro by T-Mobile
Reviews and Complaints

Ok so 6/10/2019 my phone froze up on me after it was dropped however no physcial damage was done to the phone. Thruout the day the phone was working but periodically would stop. Late that evening the phone completely stopped and the screen wouldnt slide open, I couldnt make any calls, texts etc. I went to Metro PCS the next day 6/11/2019 I took the phone to Metro and because the phone was under 6 months old it was covered under the warranty which means I didnt have to pay a deductiable ( I was told) . The rep at Metro said she would order a replacement phone which would take 3 days so that would mean the phone would come Friday 6/14/2019. So Friday after I left work I went straight to the Metro to pick up the phone which was there. However when the rep tried to charge the phone wouldnt charge!~ Imagine this they sent me a defective phone to replace my defective phone so now I have been without a phone for 5 days!. The rep got on the phone with so called Corporate who told her that they would overnight another phone. Fast forward 6/15/2019 I go up to the Metro store and guess what NO PHONE..so the company not only lied to me they are trying to bill me for services I havent received on that line. So the owner who was at the store location told me that there was no way to track where my phone was that when he looked it said the phone was out for delivery..I say lies becasue the phone never did come and we all know shipments dont run on Sunday 6/16/2019 which means that the phone might possibly come on Monday 6/17/2019 I have been going back and forth with this company for over a week and haven gotten no satisfaction. When asked if they could just give me another phone for the same value I was told they couldnt do this..You would think that this Company would try to make their customers happy but its obvious that they dont care anything about the customer due to all the aggravation I have had this weekend without a phone. I had to add another line to get a free phone this weekend during Metro fathers day promotion but nothing is free they just advertise it as free I ended up paying 60 for a new phone which is suppose to be my daughters phone but I have to use it until my phone comes in..smh Corporate office is no help they are insensitive and rude just like the custer service reps. It was only after talking to the Metro rep today that she said that the store was also giving her the run around about my phone. She assured me that we should touch base tomorrow but that the phone should be there since it didnt come Saturday...I am so upset that I was thinking about reaching out to the CEO I think that he should know how its business treats its new and long term customers. I am very displeased with the service that I have received from Metro and I think that a resoultion is to issue a full credit for days lost without service and without a phone if anything I should have 50% of my bill deducted considering I had to add another line. The other option would be to provide me another phone better or of equal value to the one that I previously had or allow an upgrade to another phone. This phone should be from any Metro location or FED EX to my home location requiring signature as soon as possible..Its ridiculous that I have to wait for a phone when I was told the phone would be here this weekend not to mention the sending of a defective phone which I had nothing to do with. This is the fastest and easy way that I would like to resolve this issue. The metro pcs number Im writing about is #[protected]
Cheryl Clark, The store location that I have been dealing with is 34517 Vine Street WIllowick Ohio [protected] the sales rep name is Jennifer I forgot the owner namewhom was there Saturday but he was of no asisstance either.

My name is marlon Thompson and i recently puchased a phone from the Akron Ohio 44307 east ave area .and when i puchased my phone the lady put a phone case on my bill with out my consent and. When i got home to look at the reciet they charged me for something i didn't need or wanted.and today 6/13/2019 i called the metro pcs store in Akron Ohio on east ave to tell them what happen and the lady cussed me out for no reason hung up on me and i tried calling back multiples times and i get no answer the lady name is tammy she a very unprofessional and should not be working for your company.
Contact me @ t.[protected]@gmail.com

I've always had problems with their web service, but lately it's been truly ridiculous. When/if webpages actually manage to even load at all, the vast majority of the time it's after sitting and waiting 4-5+ minutes. I can't even watch short, simple low quality 240p videos without having to let them buffer for ~10 minutes beforehand, so you can just flat out forget trying to watch any moderately decent quality videos on any site/host.

Reviews pertaining to this phone service provider would really be more appropriate being posted under the scams category since that's pretty much all this 'provider' is.

I just changed phone because the one I had wasn't holding a charge. The phone I have now is a Motorola. This one I haven't had more then 4 months. I can hear people talk to me, but they can't hear me. Took phone back to store I brought it from, which informed me to take to main store and they will exchange because of warranty. I took to main store and now they are going to charge me $15.00, plus I have to wait 5days. I have been with this company for many years and have never been late on payment

Metropcs locked my phone. My phone is my property, which I should be able to do with whatever I want. Metropcs has its nerve locking my phone. I had been a customer for years. I replaced my old phone with a new one and no one ever told me it would be locked for 180 days or locked at all. The phone was private property. How dare metropcs lock my phone. When I needed a better coverage area, I wanted to change phone companies. No one at metro pcs told me my phone was locked, even when I asked for my prepaid monthly payment to be refunded. Locking my phone is a violation of my civil rights. The phone is not owned by metropcs. This policy is very manipulative. Isn't it illegal? Shame on metropcs. I was forced to buy a new phone to get rid of metropcs. What is this policy for? To force new customers to stay with metropcs for 180 days minimum? What about the fact that I was a long time customer. This policy is just plain wrong. Metropcs has no right to lock my phone and this should not have happened. I do not think metropcs has any respect for customers. Metropcs exhibits a great deal of conceit in that the administration thinks it can control other people's property. This attitude is not acceptable. I would like an answer to this complaint and one that does not skirt the issue. I would like reimbursement for the costs of my new phone, which I should not have had to purchase just to get rid of metropcs. Shame on you people. You are very manipulative.

My number was [protected] an unauthorized person went in and canceled two of my lines on my account I called customer service they said I need to add a passphrase that would secure my account I did just that they asked the customer service lady never asked me how to spell it a week later I broke my phone and I needed to get a new phone and I went into the store and I was unable to access my account I called customer service they could not help me either I lost the number I had for 11 years I then had to get a new phone with a new number I had things added to my account that I never authorized I got the text message hey my new bill was $70 for one phone I only paid a hundred for 4 phones my new number is [protected] I want to say that Metro PCS has the worst customer service I've ever had in my life is it costing me my number of 11 years I have them presently but I'll be looking for new service I can see out of 522 complaints only one complaint was handled that says a lot and Metro PC show no accountability for that whatsoever they they did not care that I had lost my phone number that I had a unauthorized person cancel 2 of my phone lines on my account they did not care that they l

they lost two lines they didn't care that I had been a customer for almost 4 years all they cared about was getting me a new phone with a new number and adding things that I didn't even want added to the phone telling me it had to be that way because of the plan and it was 10 minutes before closing and I even tip the guys $11 to stay when you call their customer service they don't listen to you they want to rattle on talk to you as if your a child about how they're going to save you money and how they're going to do this it's all about them making a commission and they do not listen to the customers when you have had a phone number for 11 years and you are forced to have a new phone number because the phone company does this to your service people cannot do their job are incompetent and I've got to be the person that loses their number and suffer the consequence I don't see that they'll be operating very long or have the customer bank that AT&T or Verizon has or even Straight Talk

Hi my name is Christopher Simpson, I am a customer, and my number is [protected]).
I receive a message that there was a changes happening to the account, it contains a report, that someone was trying to change my account information, which i did not authorize doing it. The message was send around, 5:30 AM, I've report already at the customer care and also manage to visit a corporate store.

NOTE: This complain was brought today, at customer care call, assisting and getting a support from the customer Point of view message was made, from a representative of Metro by T-mobile ID:****84
Customer's Email : [protected]@gmail.com

I have been a faithful customer for 8 years.. I paid my bill 0n 5/19/19. I have 5 metro phones in my name right now. My phone [protected] was stolen on 5/22/19.On the 23 my elderly mothers phone (on my account) turned off [protected] (I went to the metro store to buy another phone on my lunch hour but they were unable to process my ATM card because I didn't have my ID. I called Metro and asked to switch phones because I paid my bill and no longer had a phone. I was told that I needed them to send my phone a code. my phone was stolen, one broken, and the other phones on my account are a three cities and a bridge toll away.
I gave my high security password. I have a 87 year old mother in the hospital and 2 teenage girls with no way to call me. and I take uber to get back and forth to work.
you are leaving me no choice but to switch to some other cell service.

sincerely, Tamara McCarty [protected] my high security code is 2357836.

I have paid my bill and they have allowed someone else to transfer my money to their account and tje best they can fo ids pprn cases and then tell me they failed. Me and my daughter are with out a phone and out ou money. I can't bate to dispute this with my financial institution because i would have the hassle of cancelling all my credit cards. This is an internal issue; as a company ive been with close to a decade i would hope my issue will be resolved in a professional manner.

I received a call stating there was a claim filed against me. I have been worried and confused since the call. I was told that on 1/28/17 I was approved for a loan by Smart Pay for a cell phone, which isn't true on my part. Smart pay was given an address that I lived at back in 2012.in 2017 I was living else where. I was also told that 3 payments were made, in 3 different amounts, (that I'm also not aware of) with a card ending in 0233, could be my card or maybe not, either way I would have been aware of any transaction not done by me, and there wasn't! The information Provided at the time (1/28/17) is in correct. Also at the time for purchase, I was with carrier T-mobile, on a contract and family plan with 3 other people. When asking for more information so I can try and connect the dots, making sure its not a scam, I was denied. But they was quick to say i'm responsible for this claim. I was being pushed to make a payment over the phone, but because it don't make sense nor match up. I refuse to pay for something that isn't mines nor provide my personal information over the phone. If I'm responsible then I will pay, but I am not. This all has me stressed out and worried. Please advice has to what needs to be done to clear my name and remove this claim against me.

Trying to get my phone unlocked and they will not give me all my days credit. The first phone I bought for 250$. It got stolen about 2 weeks after i bought it. All I could do is pay sticker price for a new phone the night it happen because I had to have one the next day. This was another 250? I'm trying to have all my days combined so I can unlock the phone and they said they cant do it. I dont understand that. Maybe if I switch back to att they will .

I signed up with Metro PCS in December 2018. I bought the MotoE phone at that time. I have troubles sending and receiving messages when at my small farm that is only 18 miles from my home. Today, while talking to ATT about a problem with our land line, the call was dropped about 6 or 8 times. I regularly have problems connecting with a friend that is also with Metro PCS, and actually convinced me to switch.

What do I need to do to get reasonable service and equipment?

Went to the Metro PCS in 14249 S Inglewood Ave, Hawthorne, CA 90250. The guy that attended me was drunk or high could not tell which one and he gave poor customer service. This guy is named Eddie when I asked for his manager she was not there at the moment. When I approached the guy he smelled like skunk but also like alcohol, this company should start doing drug tests so things like this will not happen. I go in expecting to receive good customer service and get help from a good employer not a guy that is not in full consent of working and attending customers. This need to be fixed and fire this person. I will not be going back to this location for the meantime and will be telling some people I know not to go to this location.

I went to the Metro PCS app try to apply for this tension it said everything went through but my phone still did not have service after turning my phone on and off over five to six times and call him back three to four times my service was still not on my phone I waited one entire day call back the next day and I still didn't have service on my phone at explained everything to The Operators that I didn't have the money to pay right now which was why I was doing this extension and I was told that there was nothing that could be done about it until I paid my bill this to me is false advertisement on the simple fact that you're offering an extension to people that can't pay their bill and then if it doesn't go through you tell us on the line that it is something that's an option and there's no guarantee but if you pay your bill we can give you your service back that's blatantly breaking the laws of the advertisement in this country and a lot of other things I would like to not get into right now and I feel that there is an injustice being done

I received a message from MetroPCS saying:
"Great news your special offer New Line/AAL $50 Instant Rebate has been applied. Thank you for choosing Metro by T-Mobile!"
English language used indicates the "Rebate has been applied" which is past tense, meaning it has been done. I checked account for [protected] and other phone I activated and after 6 days, no Rebate applied. I explained it to a few Customer Service Teps and they argued with me and lied saying the above text means a promotion was applied if I add a line to the account. I explained the text doesn't say or mean that anywhere. Instead of helping resolve this, the Reps argued and supervisor insulted me.
Representative Johnny 37537 and his subordinates made attempts to change the meaning of the simple English text and Johnny told me I am trying to take advantage of metr

I pay for monthly unlimited data. Unlimited means no limit. But every month a week or so before my bill is due to be paid. My internet starts buffering and lagging. But once my bill is paid that goes away for another three week. Then the problem. Starts over again. Been happening for last 3 months and it's getting old. I pay for a service and your company is blantently capping my data.

I might have to go back to Boost Mobile they don't cap data, they even let the phone work 2 days past phone bill due date. I'm tired of being a consumer, spending money and being told one thing and the company turns around and plays games. If I pay for unlimited data I shouldn't be lagging and buffering a week or so before my bill is due every month. For 3 weeks peak hours, weekends, holidays, storms. No issues it's not right I spoke to the survey people about this when they called and asked about my satisfaction. I explained to them and she just acted like she didn't understand what I was trying to say. And you out source your call centers? I could barely understand the woman over the phone.

Metro is offering free Amazon Prime with their service. The problem is, I never got the text to set it up. When I talked to customer service and got the link to set up the Amazon account it was temporarily unavailable. It has been temporarily unavailable every time I check, for weeks. The fact that they are with T Mobile, my former carrier, price, and Amazon Prime included is why I chose them. I suppose they think 2 out of 3 is okay.