Upselling phone plans and then billing higher then agreed, by thru text can metro answer with out starting the conversation - (A single question, with out say saying)- — (Sorry for the inconvenience) then they lie insult my intelligence this is the only answer they give! To all problems the promise you a plan then the next month billing is higher always a few more dollars or always saying (Sorry for the inconvenience) (Sorry for the inconvenience) (Sorry for the inconvenience) (Sorry for the inconvenience) can they honestly answer with out that? Yesterday I disconnected 1 of 4 phones because they lie to me tomorrow 2 more then finaly the 4th will go next month unless they can answer my simple questions I wonder how the ceo can sleep knowing that the comapny policy is to evade all complaint with out resolve and insult to the common man or woman
I have been a customer for almost a year now and I am very dissatisfied because of the bad customer service I have received from this company i called in to make a complaint and they had no number for me or a address so i went online and got the company information. The agents I talked to left me on the phone for almost a hour. They do not care about the customers or what we have to say I think they need to get a better customer service system for us customers! I was calling because of the bad service I was having with my phone no service no reception and late messages really late like a day late and dropped calls! I am going to cut off my service and go back to cingular!
Unlimited Wireless Inc. - MetroPCS is not a company you will want to work for. For one they will won't pay you as well as other wireless stores will. I was hired as a supervisor for there pheasant lane mall location. I found out I was only paid .25 and hour more than a normal employee. But I let that go.
There vice president of the company is a joke. I Worked for a T-Mobile Dealer and was offered a Job at the MetroPCS dealer under the impression that It was going to be so much better. WELL IT WAS NOT. I was fired because $30 went missing from the cash register drawer. For one I wasn't the only employee that was working that day. another I would rather steal family before I even thought about stealing from my work. For example when they issued me one of my paychecks It wasn't even signed and I really needed money that day and they couldn't come to sign the check until the next day, The lady that worked at the booth next to me told me to take the money from my register and I told her I wasn't going to do that because it was wrong. Plus If i even thought about doing that I would have had another job lined up and would cleared out the whole thing. But no the immature VP of the company put me on suspension for 2 days and didn't even inform me that she fired me. I had to text her to get a response.
So now I am a single father without a job. I am struggling to support and feed my daughter. The job market is hard for someone with my type of skills. This lady did not only fire me for the wrong reasons she basically took money away from me and my family. It is people like her that make this world hard to live in.
I encourage people not to buy or work for this company because it will not work out. They are not very understanding and if something goes wrong they will automatically blame you.
Metro pcs will gladly charge you $45 to reprogram your cdma phone from other carriers to work with their network. They use a third party company that charges less than $5 to consumers for the same data update to the handset. Imagine what metropcs pays per phone at the bulk rate! Pennies?? Probably.
Here is the catch, they include a free month of service along with the metro flash fee for new customers only!
I am a current customer, to get my free month, I have to go in, sign up for a new account (free just the flashing fee) get my free month with a new phone number, at the end of the month, call them cancel the new account and have the newly ported phone put back on my old account! Why would they make me do this only to circumvent their silly policy, I do not know! I can always use call forwarding to forward the original number to the new phone account for that 30 day period.
They refuse to give me the free month. The $45 that new customers pay for flashing and free month is the same $45 fee charged to existing customers and no free month!!! Unacceptable
The good news: I have their direct telephone numbers to executives at the corporate offices in dallas and regional vp's. They know that I am about to post these numbers for the world to have and use as you wish. They have chosen to not do a thing to keep me from posting this. Here it goes: do you have a gripe with metro pcs??? Call their chief operating officer, or the ceo at the corporate office in texas. He knows I have the number and I will gladly give it to you. Write me by clicking below on contact author
Hey metro pcs: you were warned and I told you I would do this.
To everyone who's a current metro pcs phone user and you're having a "difficult time" getting through to...
Not only does Metro PCS play slick games with their customers in order to scam them out of money, they have terrible customer service and overcharge on a regular basis for international calls. I am constantly dropping calls, and get messages from one to three days late ! Pathetic company to say the least.
went there on 1-27-09 to pay my monthly bill. I talked to the lady that was working there and asked her to pay my bill she said sure, I gave her what i owed for my metro pcs bill she then gave me my change. she then tells me that her computers are down and it will take her a half an hour to do it, i said o.k as long as you do it, she said dont worry it will be done. The next day woke up in the morning and tried to use my phone it rang but went to a machine that said "Sorry your phone has been supended due to non payment". I went back to her store and by luck she was there and talked to her and told her that my phone has been suspended and she said im sorry i told you my computer was down and i responce i said you told me you were going to do it. she goes o.k give me a half an hour and your phone will be on i said are sure she said i promise i said alright im giving you a half an hour and its not on im coming in an hour she said o.k so then i left and my phone was still not on after that half an hour so i went back to her store in 45 min. and she was gone i and closed up her store. i return the next and the next and no no one and i have spoken to other people when i have waited for her in front of her store and these people told me the same problem and there is about 6 others that i know of and other that have even worse stories. so im calling out for help, threw this delema and you can reach me at my email [protected]@yahoo.com if you can help me thank you
I purchased a cell phone paid by debit for my granddaughter in May 17 2008. The plan I selected made my...
Travel talk is supposed to be helpful when your'e "traveling" but I havent traveled since i've had thi...
Metropcs wireless, inc.
Po box 601119
Dallas, tx 75360
Metro pcs sucks. I bought my phone a month ago. the texting has never worked. I contacted them and logged a service request, and never got a call back. I called them again today and they told me it would be fixed within 24 to 72 hours and that it was a known issue. I told them it obviously was a known issue a month ago, but they didn't do anything about it then, and never called me back.
I also was speaking with people in I believe costa rica, whose english wasn't that great. when I did reach someone from their customer service department whose first language was english, he was curt and disrespectful.
If the company I work for were to not respond to service requests, we would be out of business. when my company doesn’t respond accordingly or has an unhappy customer, the customer is provided with a credit. the very least metro pcs could do is credit a month of service, all services, for the trouble I have had.
This is my first month with metro pcs, and this has been a very very poor experience.in addition, metro gives you no discounts on phones… so the usual rant which you can receive from sprint, at&t and others for $50.00 (after rebates) will cost you $200.00. do not go with metro pcs, you will get better service from other carriers. the better service is worth the extra $10.00 a month you might pay with another company.
I purchased a cell phone and month to month service from Metro PCS. Almost immediately I started receiving...
If you switch to one plan experimentally (From a cheaper plan), make sure that you can switch back to the same plan. I just tried their internet service. Terrible and non-existent. Ten minutes to load a web page.
When I switched back to my old plan, I discovered that text messaging was no longer included and that I would have to pay extra.in addition, they also just billed me for two months and would not accept a payment for one month.
Metro pcs is a very scammy company. Customer service is non-existent and the corporate office's automated prompt system can hang you up in an endless loop. They have everything set up so that contact with corporate is extremely difficult. The only company I have seen which rivals metro pcs for scamminess and dishonesty is t-mobile.
One piece of advice: do not give either metro pcs or t-mobile your credit card or debit card number. That is an invitation to get "looted." and guess who has to spend their time trying to resolve these problems: you.
I am actually quite surprised that metro and t-mobile get away with things to the extent that they have. Not only are they dishonest, but they also commit very obvious fraud (Bank fraud included) over state lines. Do not give these companies your cc #.
Your website routes me to stores that are NOT near me at all. I called the numbers and have spoken to a total of 8 people, NONE of which could understand that I am in Irving/Las Colinas. EVERY one of your competitors is on MacArthur and you are not. I tried calling the customer service line and it kept routing me back to the auto attendant. The site is not updated because I called a supposed location for you, a Target, who had a phone. No metro pcs plan, just the phones. Very misleading. This does not warm me up to using this company at all. I mean if this much hassle just to get a plan, I could only imagine trying to get something resolved! It has been since Monday, 10 phone calls, 2 drive by's and 8 people and I have had no success finding a store to sign up on the metro pcs plan. How do these guys stay in business?
i went to our local mall and bought 2 metro pcs samsung phones took them home everything seemed to be working right a few hours later noticed that i couldnt send text messeges i purchased unlimited plan that includes talk, text and web for 45 dollars a month i called customer service and spoke with 6 people that same night and they disconnected my my service saying that my service was unauthorized 5 or 6 customer service people and 2 days later and 3 trips to the local store my service finally came back on i have spoken with 5 supervisors and over 20 customer service reps who promised me all sorts of things like my phone would be fixed they would call me back they would take care of it personally i still cannot send text messeges from my phone and they refuse to give me a credit
i have tried several time to get in touch with corp. head quarters for metro pcs, unable to do so. we have had metro for years now. resently we made some changes in our service at the irving, tx. office at the airport hwy office. when we were there making the changes we ask exactly what our bill would be for the month of dec. 08 and we were told it would be $120.00 odd dollars but when we got the bill via voice mail on our phone . the bill was over charged by$115.00. i spoke to one the cs's on 611 and was told it would be taken care but it was not, i called agian to get the phon # for that office but they could not give me one, then i called 411 and they had no listing for this office either.
i would like to speak to someone at the corp. headquarters to get this taken care of today 12/08/08
as thereis no phone numbers of contact online either.
my phone # is [protected]
thanks for your assistance in this matter
betty c. kott
Recently purchased a new phone(kyocera) from metro pcs and the charger is not working.Took the phone and...
I've been a Metro PCS customer for many years, and am now appalled to find out that not only do they not care at all that I have been a long-time and loyal customer, but they do not seem to care at all about their customers.
I was treated horribly by a manager when discussing my bill. I'm very upset and want to receive compensation for my "inconveniences" (their words).
What happened: In April, I had TWO phone that went on one plan with a $10 discount for the phone on the second plan. In April, my bill was paid TWICE (by mistake), but nonetheless, when I learned that two payments were made on my account, I confirmed with the Metro PCS rep that my phone service would be paid and uninterrupted for the month of April and the month of May. That made sense to me.
Then on May 9th, I removed my second phone because I no longer needed it, and I needed to lower my bill.
When June came around, I received the text message telling me the amount I owed for my next month of service. It stated that my bill amount was only $28.98 -- I thought that the reason it was so low was because I removed my second phone, and they had obviously issued a credit to me. I even had the store where I was making my payment call to confirm that this amount was in fact correct. Yes, they said it was.
When June rolled around, I expected my bill to go back to the normal expected amount of $59, but was very surprised when the text message from Metro stated I owed $82! What?? I called Metro right away and explained that I did not think this bill amount was correct at all, and the rep told me that I was right, in fact. She advised me to disregard that text message and that the actual amount I owed was $59. She told that if I paid this amount, my bill would be paid in full and my service would not be interrupted.
Low and behold, the next day, my phone was SHUT OFF! I couldn't believe it! I called Metro and went around in circles with a very rude manager for an HOUR. In the end, he left me with no legitimate explanation for this over-billed amount, and he told me that either I could pay the balance or take my business elsewhere.
Since I needed my phone right away, I paid the balance. But I still feel that I was completely taken advantage of.
I talked to a rep again tonight to see what could be done about this issue, and she told me that because I removed my phone in April, I lost the $10 discount on the second phone, and that I had "underpaid" my bill in June (even though it was confirmed by Metro that the $28 amount was correct)!
I asked for the telephone number to the corporate office, and they could not provide me with one. They could only provide me with a PO Box address where I could write a letter.
They didn't care that I was given "wrong" information. I still feel that I was overbilled, and until someone can make sense of this to me, I am furious with Metro PCS. It's evident they do not care about their customers. "Sorry for your inconvenience" does not cut it for me. I want to be compensated for this, and I would love to know how to contact Metro PCS corporate office to file a complaint!
If anyone can tell me how to do this, I would be so grateful!
Any advice would be helpful.
From a very dissatisfied customer,
I requested for an ebill from Mtero starting Aug 20 2008. The next month they tell me that all those representatives i spoke with never activated the ebill. I was looking forward to getting my ebill so i can see usage on my children's accounts.
Im very upset with metro on this and several other issues and i want to complain right to the top about their service.
I have been a Metro PCS customer for almost 10 years, Ever since they came to Sacramento. I can''t prove that to them because when they get newer phones, if you buy one and want the "free month" that comes with it, you have to create a new account. Anyway, 2 months ago we signed up for the Metro family plan. 3 phones unlimited calling, 1 bill. Too good to be true. When 1 phone broke, we called the customer service line and asked if we could remove the broken phone for a month so we could afford to purchase a new phone and then add it back onto the plan later. She told us yes, that would be no problem. So we said lets go ahead and do that.
Right when she removed the phone, she said "Oh my goodness" so of course I said "What?" She then proceeded to tell us that because our family plan was altered, it was no longer valid and all phones on that plan would now have to be put on a new, more expensive plan altogether. So naturally we said to put a manager on the phone, only to get hung up on.
To make a long story (somewhat) shorter, I eventually got a manager that was unhelpful, and I demanded her manager. When he FINALLY got on the phone, he tried to charge me $30 more a month than the plan we were on, and said that he wouldn't help me further. And on top of that, said he refused to give me contact info for his boss. I have found some info for the top dog of metro, and I am posting here the ID numbers of the so-called managers that so rudely "helped" me.
Manager #1 ID 1704 - Unhelpful and rude as hell. She had no concern for customers
Manager #2 ID 14261 - He seemed to want to help AT FIRST only to say we had to pay $30 more a month for a new family plan.
Both of these people should be fired, as well as the person that lied to us and said we could remove one phone on a temporary basis, I only wish I had her ID #. I hate Metro PCS now, and I will never go back to them. Funny how that works, I've always told everyone that was looking for a new service provider to check out Metro.
By the way, if anyone needs the info for the President of Metro, just google Roger D. Linquist and you should find everything you need.
I just purchased a cell phone from Metro PCS about 2 months ago. Already the phone isn't working. I've gone to 3 different stores and none will replace it because it's not charging. It must be my fault but the phone was fine until one day it just didn't charge. I called the corporate store and the girl who picked up saids she's one of the managers. I asked her how many managers they got and she said a lot. What kind of strewed up company is that?