Metro by T-Mobile

My phone got turned off, metro indicated that I have to pay my monthly payment to turn my phone back on? Wait wait.. Today is november 4th I just paid my monthly phone bill of $50 on oct 19th. Wtf! That's less than a month. This is a new type of scam for these big corp to bring in more $ for the share holders, I mean unless they have these third world country using cheap labor to handle the billing. In reality most people won't even complain about this type of situation, on the other hand these cheap labor are too ignorant to even know that the wealthy is using the them to steal. In any case. This is stealing and stealing is stealing..
I've been with metropcs since 2005, it's time to move on

I had just checked my txt messages at 6:00 then I got a txt from metropcs saying storage full which it's not the same lie like Dropbox because they want me to delete certain stuff from my phone and I'm not I removed some old stufff and if my storage full I should be able to delete some txt messages but it's not allowing me to and I had on removed the old txt messages first anyway when I check yesterday they cut it off. I also noticed my location was cut on and I had it turned off first metro pcs deactivated my voicemail then removed my caller I'd both without my consent called nothing has been fix now I can't send or receive txt messages just like I called them yesterday 11/3/21 that call has been removed soon as I got off the phone with them I posted to Twitter that's why I don't wait to post she was asking me when I open my account which I didn't tell her do I have what's up app and what apps I have on my phone I told her it doesn't matter they messing with my device for the state of fl and let's not forget on September 20, 2021 my number was used to get a code from Microsoft and I don't have a Microsoft account that I myself personally made and I'm paying my money every month and that T-Mobile multi service line that was place on my phone to spy that I didn't place on my phone called metro pcs three times about that each time they was clueless couldn't tell me anything and my phone is Lg that I brought yrs ago before metro pcs merge with T-Mobile so that app didn't come with my phone even call T-Mobile they didn't know what I was talking about

I tried logging in to Metropcs BY t-mobile online and the stupid website say I'm entering the wrong information. My login information has been saved in
Google's password for the pass 10 years and the stupid website saying its wrong so I typed my login information physically and it still say it was wrong. So I used Metro by t-mobile app on my phone and put the same login info in and it worked, now mind you I was trying to pay my phone bill but at the same time it prompt me to upgrade my plan to keep my service. ok I'm so done with Metro by t-mobile and I'm looking for another carrier ASAP.

Over the past few months, I have had the worst experience with Metro PCS. I have been their customer for many years until recently when I switched to another provider. First of all, I was driving one day and my phone got disconnected out of nowhere, my service was gone. I had to wait until the next day to go to a metro store because customer service could not help me. After many frustrations visiting multiple metro stores and many hours on the phone with customer service, I was told by a metro store that my account could've possibly been canceled because of fraud, possibly being committed by a metropcs employee at a store. I was told that if I went to the corporate store that I could find out more details about this and that the store could see who committed the fraud. That was a lie. I went to the corporate store and they could not do anything for me. I even wrote a review and complained and requested a call back to share my experience. I did receive a call back from the store and the person on the line said that they could not do anything for me. That's when I called Metro customer service again complaining about my frustration. They offered to give me $10 or 2 weeks free of service for my troubles. Hilarious... That was part 1. Part 2 starts when I tried to redeem a $50 virtual rebate card that I received as a promo when I purchased my phone. For some reason, I never received the info for my card as I was supposed to online, so I called metro and they gave me the card details. I thought my issue was resolved only to find out that the agent did not give me the complete details of the card. So I called back today trying to get the correct information on the card, and they tell me that since I'm not a metro pcs customer anymore (I only cancelled because i had fraud on my account and I did not feel my private info was safe) that they could not credit me my rebate card. I feel that this is so unfair. I spent 2-3 hours on the phone transferring between agents/departments until I was finally transferred to their Account Manager at the top of their hierarchy (she confirmed this). She tried to help but said that because of their procedure and me not having an account anymore they could not help me. I understand the procedure, but if my account had fraud and this is the reason why I cancelled I definitely feel like they should still be able to give me my $50. I was not asking for free stuff or anything, I just wanted my deserved $50. Her info: Heather | Badge Number: 703366. I even asked if she could escalate this for me or if not if I can speak to someone above her and she said she couldn't that she was at the top of the hierarchy. Having no other option myself I asked if she could direct me to anywhere else such as the HQ of metropcs or anything that could help me even a complain center and she said that she could not do that, that she did all that she could do. I'm super disappointed with Metro and the way they don't provide solutions to customers. Ridiculous! The least they could do is give me my $50 that I deserve.

On 9/25/21 i. called metropcs because I notice a application that was never on my phobe its called. Tmoblie multi service line never heard of that and its only one line on my account they have it block so I cant disable it or forcestop it. when I ask them they act cluess like they dont know what that app is because its not under the regular apps it shows under show system where it shows every thing on the phone and thats the only application that says Tmoblie the agent said he was gona remove it but didnt I called them at 9:37a. m I recieved a notification at 3:49 p. m saying I have a new voice message I check my voicemail mail metro had deleted my messages and remove my voice mail trying to act like I never had one its telling me to set up my voicemail im not setting it up again I didnt give them consent to do anything to my phone I lookup tmobile multiline service its use to check voice messages from a computer abd your number could be use off different devices. they have Google where I can't get on not even google playstore I could. uninstall it from the play store but I cant access it because im being block from using Google then when I called metropcs on 9/30/21 because when I called people its saying private and the same thing happening to my daughter phone i. was asked for my number I said you should be sending me a onetime pin. she said I need your phone number. I said yall wasnt. asking me for a number just use to send the pin without asking for. my phone number leemtibg me know unauthorize access. Was given. to my phone

I went into the metro PCs store to upgrade my phone to one that had the NFC chip in it, so I could make contact less payments. The girl informed me that the Moto g play had the chip. I said I wanted her to check and be sure before I bought the phone. She assured me it did. I got home to set it up. The phone doesn't have the NFC chip. I went back to the store and was told because it was an upgrade there wasn't anything they could do. The sales manager then said she was waiting on permission from someone to resolve the situation. I have been waiting 4 days know for her to call me and nothing has happened. That feels like they stole money from me. I made it clear that was what I wanted and that is not what I got

This store told me I needed to upgrade so I bought this Samsung galaxy phone and the employee failed to get it to work. Once I go home I have had problems with connections and receiving calls. I bought it September 10, 2021. Metro customer service told me to go back to the store for them to fix it. When I went back the manager had threatened me

No towers in my area at all I want my old phone back or yell can unlock this one or go to court I have asked and ask for my old phone back and thru the metro promise it says yall can

This has been the worst experience of my life. I am being lied to over and over and over again by metro . I went in the store and I was supposed to be able to keep my number after I paid the girl told me I could not receive a refund and the phone can't get transferred. "After" I paid . Mind u I had already talked to metro on the phone I asked them several times if I could keep my number and they said yes sure . They do not know how to get straight to the [censored]ing point and help people they are ignorant people who joke around about the fact that they can't help u . AS OF RIGHT NOW I JUST PAID 88.70 to METRO AND I DONT HAVE YHE ABILITYTO TEXT CALL OR GO ON THE INTERNET .. WHAT A [censored]ING NIGHTMARE .STAY THE [censored] AWAY FROM THESE THIEVES

On 9/8/21 I recieved a txt from Metro PCS out of the blue about trouble with my phone I did call them I notice my voice recorder that came with the phone im paying every month has been illgeally removed without my consent by the crooked state of fl and they already removed documents I sent the attorney Peter M Hoogerwoerd from Remer& Georges Pierre lawfirm that I sent from 2017 2018 im the only one who physically has assets to my phone and I havnt removed or deleted those items that the crooked state of fl did and think im not gonna notice and they gonna get away with invading me and my family pravicy like I been said if fl anit guilty they would've removed the options from the left side of the screen on the fl connect when you log in to fl unemployment and damn sure wouldn't removed stuff from my personal devices without my consent which is a crime thats why I made sure to have back ups in fl and outta state im nobody's fool

June Davis James Davis metro PCs over charge us 106.46 they tied to say we didn't pay mertoptphone 2 months I did depit credit card wells Fargo checking account I made caim with wells Fargo merto PCs told me refund my money back card haven't none it yet3 month I got charged from my wells Fargo to checking account every month no refund

I have been a customer of metro by T-Mobile for 9 months. My service has continued to decline for the last 6 months have called customer service many times went to there stores many times. I am very unpleased with this service. I left Boost mobile for the fact was told that metro by T-Mobile was the best signal in town. Well I have received better signal from a can and string. Not only that I work all over town and constantly power my phone off and restart. I have 4 line plan and all of the phone are having issues with the same thing . Uh so flustered. I have two Moto G stylus 2020 one LG Stylo 5 and a Samsung Galaxy

I got a receipt for moto G7 and Samsung A12 but only given Samsung A12. Refused to give me the promotion for a tablet. I felt insecure and I am closing the line as a result. I bought another phone with a different number since I don't feel my network is secure. Only receipt O see to phones but I received only one. Where did the other phone go. Address of the store 9711 international BLVD Oakland CA 94603. Employee Jackie. Receipt number 139220.

Aug 14, 2021 I went to this MetroPCS store "Wireless Proz Pacific" at 6138 Pacific Ave Stockton California 95207, for a Motorola phone.Jeremi told said they had no Motorolas in stock & wouldn't hav more for a while. He pointed out a Samsung A02 & told me about it.
I need a phone that day, so I got it, he did it as an Upgrade(unless U buy their phone for a new line & number it's an Upgrade). While seting up the A02, I heard Jeremi teli the next customers something that didn't seem right.next morning I caled the store & was told they had Motorolas in stock & they had som the afternoon before. why Jeremi lied to me, but I went the next day to exchange the A02 for the Motorola I wanted.
The manager refused to exchange. Corporate Store claimed they would get permission to exchange and call me back in an hour. That was 18 days ago. Cust srvc rep put a notation on my account to make the exchange. Eventually that afternoon the manager agreed to it. He played around for over 2 hours exchanging these phones + charged me for the connection fee that had already been waived. He wouldn't give me the phone after I gave him the difference in prices of the phones.
The phone is severly defective, malfunctioning with almost every attempted action.
I tried to get an exchange for a properly working phone, since that's what I paid for. Jeremi refused & I told him they were legally obligated to provide me with a properly working phone, he called police, told them I was a repeat customer who always starts trouble, makes unreasonable demands, disturbs customers so much that they can't do their business and have been complaining about me. ALL bald-faced lies. The police asked me outside, told me I'm banned from the store, if I come back, I'll be arrested for trespassing.
Still customer service reps and corporate store managers tell me go to the store, that is the only ones who can exchange the phone, or you can't exchange an Upgrade phone, All sales are final. Corporate Store did offer to order a new one from the manufacturer, but I'd have to pay for fees and shipping + $23. I've already paid metro for a properly working phone & should receive one from MetroPCS. They owe me a properly working phone. I tried to get the manager Tommy Gaines to exchange them, but he refused. I've appealed to customer service about 30 times, and they've done nothing to help get what I paid for.
Now the return time has expired. Everyone tells me I have to contact the manufacturer, metro can't do anything. So they just took my money and gave me a previously returned defective phone, and that's that. I just have to accept that they ripped me off and deal with a severly defective phone and pay more money to get the properly working phone that I paid this metrobyt-mobile store for.
A company is obligated to provide a properly working product for the money for it. This is a case of 2 dishonest employees intentionally screwing a disabled man out of his money and getting away with it.

Yesterday I was a victim of a sim swap. Someone went to a metro pcs store, (#400655) at either 10:20am or 12:20pm and switched my phone service over to their device. After doing so they used my phone number to change my email password and once done used both of those to change my Coinbase password. After that they converted everything I had in coinbase (4650 in assets) to Ethereum they then transferred it out to another account. I have the information trail of all of this saved in my email and on coinbases site. They then set my email to auto delete any emails from coinbase and when I reply to them my emails get flagged for spam and rejected when sending from the email that was hacked, i can not figure out how to fix this. I contacted customer service who saw when & where it happened but refused to give me that info lying saying they didnt know until finally giving up and telling me store number and time. All lea (#307309) did for me is give me a PO box & say to write them a letter before saying "have a nice day" and hanging up.

Last year I was paying $85 a month for 2 phones basic unlimited plan, this year I am paying 95$ and nothing has changed, since the merger with TMobile the service has somehow gotten even worse, throttling even right after I pay my bill. every time I go in to pay my bill I have some garbage person who smells like axe cologne and hookah smoke sell me more [censored]in phones for some reason, (I have to pay in person because my bank uses discover card, metro PCs doesn't accept discover). I would switch services but I've had this number for so long it's so established for me it would be such an unbelievable pain in the [censored] I don't know what to do. I despise this company, the "services" it attempts to supply, and the people that work there, I genuinely feel like they sell phones meant to fail so they can sell you "the newer one" which coincidentally comes out the very next month. The entire company seems structured around selling phones and service to drug dealers. They have succeeded at finding a way to make mobile technology the absolute biggest horror show of a convenience, of which they strive to lack in consistently. If my job didn't rely on my having a phone I would throw it out and never purchase another one because the past year with metro has been so traumatic. [censored] you Metro PCS, from the bottom of my heart. It's ironic because literally while I am typing this, sitting in the exact same spot I have been for minutes, my service drops entirely and my internet connection disappears, I had to wait like 5 minutes to upload this comment, living in suburban Milwaukee.

I been a costumer with Metro by T-MOBILE for 6 years; last month I paid my bill on 06/28 and ever since I have no access to data service, I only receive calls and messages, I called several times and still the issues were not resolve; Last night i called and the representative had me on hold for 20 mins. and hanged up the call; I never experienced such a horrible customer service.

My husband called our local store here in Winder, Georgia at 3: 36PM on June 25, 2021. He called top see about switching over from our current phone service, that we are unhappy with and to MetroPCS. We have had an account with MetroPCS but wanted to try another carrier, so the lady on the phone said that we had to pay $200 up front plus the $120 phone bill each month, and my husband who was sitting right in front of me, never once cussed at her, he just simply said that was a rip off, and when she realized he wasnt going to oblige by that, she hung up on him. And when my husband called back he asked to speak to the manager, which he was already speaking to, and the manager said that the lady that my husband spoke to, said that my husband was cussing at her and that was why she hung up on him. So not only did you not get our service back, nor ever will get our service back but your associate lied about a customer! AND I will make sure to share my experience on social media to make everyone aware of how unprofessional your associates are and their lack of customer service skills when it comes to answering the phone, and the fact that they lie!

Paid my bill as I have the last 5 yrs with no misses. I pay in cash because computers make mistakes. I went to Store "Nova 2" in Daytona Beach, fl and the guy charged my payment to another number. If it wouldda been off by a digit OK it's a mistake. This number was no where near my number. I called and they said they would extend my payment period 3 days and investigate. In 3 days they cut off my service. Didn't ask for the number it was charged to, the employee name, the store, the confirmation number or anything else. How would you investigate that?
Answer: you don't. Went again to the store and the employee said I would have to call to get it straightened out when he knows dam well by my receipt that I was cheated out of my money. Wonder how many others are being treated this way