The complaint has been investigated and
resolved to the customer's satisfactionResolved Mediacom Internet — Return of equipment
resolved to the customer's satisfaction
I signed up for Mediacom internet service in 2004. The modem I had never worked right, and after calling Mediacom over and over only to hold for 45+ minutes each time, I finally got sick of waiting and bought a new modem to replace it. After a couple of years of on again/off again internet service I decided to switch to AT&T DSL. I called Mediacom to cancel my service and they told me to return the equipment. I took time off work to take the old busted modem back. They wouldnt accept it because "it is not the one registered to your account". Even though the serial number was on it. They were seeing my new one that I had paid for myself somehow. I refused to give them the one that BELONGED TO ME, and insisted they take the one THEY provided back. This battle went on for about a year until I started receiving collection notices. Here we are in 2010, and my mother decides to switch to the local phone co. DSL. She goes today to return the modem, and the idiot at the office tells her "That modem isnt ours. We've never had that kind" and refuses to take it. So I know this isnt an isolated problem. STAY AWAY FROM MEDIACOM!!!
The complaint has been investigated and resolved to the customer's satisfaction.