McDonald's
reviews and complaints

I used Upton, birkenhead drive thru for a meal for my 4 yr old son and myself as a treat. Was asked to wait for my order (happy meal and chicken legend). After 30 mins of waiting I asked one of the staff who was passing to see where my order was, she said she would find out for me, but didnt return with any explanation, after 50 mins I went into the restaurant and spoke to a member of staff who said they didn't have a receipt for my order (I feel this could have been rectified when I originally asked after 30 mins of waiting) so I asked to see the manager for a refund. The manager just seemed to brush this off without much of an apology just saying they had no receipt for my order, ( the money had been taken out of my account) and made me feel like this was my fault. During this time I have my son crying as he wouldn't get his toy from a happy meal he was looking forward to.
Whilst I appreciate this is not a major issue for yourselves, and I was refunded the money owed, my complaint is the fact that I was blatantly ignored by the first member of staff I spoke to and the manager made me feel like I was at fault for something that I clearly was not.
The drive thru is supposed to be used for speed and convenience and waiting 50 minutes for absolutely nothing is a disgrace, especially with a 4 year old in tow.

My son went into your argyle street Glasgow tonight the person that served him said the £20 note my son was paying with was fake . He said he had to keep it or if he gave him it back he would need to call the police . My son called me and I told him to tell the person to call the police as my son knew where he got the £20 they said they were not calling the police but were keeping the money . Why? I called your customer service number to get a telephone number so I could call the restaurant and speak to a manager I can't get an answer in the phone . I called the customer service back and they tried to phone but never got an answer . My son has been left in Glasgow 40 miles from home with no money . Is this some kind of con to steal £20 from a boy . The worse thing about this is he has been left stranded in Glasgow no money and 40 miles from home . If this £20 was fake my son certainly didn't know it he knows where he got the £20 from but why did they say that they would need to call the police and when my son told them to phone them they wouldn't why? I am absolutely disgusted

The Johnson City, Tn. McDonalds's owned/operated by Jim Davis consistently makes mistakes and I am tired of it at this point. I have held my tongue for months. The wait time going through the drive thru is beyond ridiculous because they are always in there laughing and joking with one another instead of trying to provide a service I paid for, when they're actually at the paying window, I have time to read every sticker/decal on the windows multiple times before paying or getting my food. Majority (not all) of his staff is completely rude but all of that is fine because the three in Johnson City Jim Davis owns are all "short staffed" and that is why it takes so long or that is what I have been told each time I ask. I find that very hard to believe. I work by myself at my job that does involve more physical work and I can have everything done before they can and I'm in busy season. I will say, they normally hand me the correct food...normally. However, does your McDonalds's keep Diet Coke on hand? Because I'm very consistently given Dr. Pepper from all three locations...I don't want the sugar content in Dr. Pepper/Coke; it feels like I'm drinking syrup. I've gotten to the point I double check at the drive thru, payment window, and food receiving window they lie to me telling me it is Diet Coke when in fact it is not. In my mind this shows that your employees do not pay attention and/or there is horrible management. I'm not going there for the five star treatment. I just want my food in a timely manner, what I order to be correct, not sit in line for 15 minutes with two cars in front of me...TWO for 15 minutes, and employees that actually do their job. There was once I waited 20, but I forgave that because they needed to make my food "FRESH".
Because I have given YOU and JIM DAVIS my business, I also expect to be at work on time (FAST FOOD). I can go to Waffle House and get my food quicker and my order right faster than going to McDonalds's. I will admit I did get a tad rude with a lady at the window; my frustration is understandable.
Also, I could be wrong, but I think there are health violations. When I have time to go BACK into the line, again, to tell them they messed up, they take the drink that I have stuck a straw in and drank out of through the window itself. I really hope that is not a health hazard.
One more thing, make sure you actually offer the food you have on the menu at the drive thru. I ordered a Southern Style Chicken Sandwich (Bun, crispy chicken, and pickles) for them to tell me they couldn't make it, but its on the menu.
As I said, I have held my tongue in long enough. These issues need to be fixed and the problems I have had are beyond ridiculous.
I expect these problems to be fixed.

Rude service from Manager Lewellyn. He refused to honour vouchers we received from the app. We asked for the reason as it was very unclear to us, he made condescending remarks to make us look silly in front of several customers. He did the same to my 12-year-old daughter. When I asked him to act more professional, he twisted it around and accused me of threatening him. I explained that made an effort to drive down after securing vouchers from the app and we didn't need to be treated like scavengers. I own several businesses and explained to this young man that it was not about the dollar value of the meal it was about the principle of it all. I know it is not his problem the misleading promotions on the emails and app, nor the terrible functionality of the app itself. I did remind him that as a manager he did have a responsibility to provide good service to the people that walk into that premises. I hope that from this there is an opportunity to teach this young man who will continue to manager stores and work in that industry that personal pride does not rule all. I felt humiliated that as a customer in front of my children I was treated as if I was begging for food, when in fact we had what we believe was a perfectly valid promotional code and adequate funds to pay for it.

Hasbrouck Heights McDonalds, is THE worst location of any "fast" food service. They are Sooooooooooo Sloooooooooooowwwwwwwwww. I complained last year. They have not improved AT ALL. You could die waiting on line inside or drive thru. They can't get a simple order of ONE LARGE DIET COKE right EVER. It is like Leo Gets says in Lethal Weapon. They F you at the drive thru. They are always out of products, they don't tell you thought that they are out of BBQ when you order your nuggets. They are always borrowing things including workers from Hackensack. This place needs to be shut down. They lose business by the minute when cars leave the line, even after they have ordered.

ABOMINABLE

I was in nesebar and i was happy when i saw Mcdonals but the thing were out of control in that store of Mcdonalds the things i asked for they didnt give so i told them call the menager or who is charg here they said to me that there is no menager or something like that.I said no way in Mcdonalds must have some menager they started and the answer was if you like you can eat if you dont you can leave...please report this because its shame for Mcdonalds i have the bill and writes the name of the worker

On June 22 we stopped to have a late lunch while traveling across the country. The staff seemed to have no idea what they were doing. We joined 10 customers who had apparently been waiting a while for ordered food. When the orders came up non of them where correct. Our order took 35 minutes! IT was total chaos behind the counter. The manager is yelling. No one seemed to know what they were doing. Everyone in the restaurant was disgusted.

Here is the address,

329 2nd St. Williamsburg, VA 23185

On the 22 June 2019 at 12.40pm I ordered a Fillet Fish medium meal with a fudge sundae. I paid for my order and moved to the counter awaiting my ticket order numer 160. I finally received my order and asked the customer service girl for a spoon. she ignored me and continued to serve other customers. I said to her "all I need is a spoon" she responded "a [censored]en spoon, here now get the [censored] out of my face" i said "excuse me, you shouldn't be using that language as a customer service person" she responded "I don't give a [censored] don't order here". I went to the cash payment area and asked the staff "could I please see your manager" I spoke with Hendrix Foliola and mentioned what just happend and I don't appreciate being spoke to like that at all and especially in front of a crowded area. He said "I'm sorry I will speak to her" I said I want your name and her name and I will be taking this further. The girl that displayed this inapproriate behaviour name is Hanan. I left feeling upset, I have been a customer for over 30 years and I have never experienced anything like this. I will like this issue to be addressed as soon as possible.

On Friday, June 21, 2019 around 8:45pm I went through the drive thru at my local McDonald's. It took at least 15 minutes of sitting and waiting, which was very disturbing being that this is a fast food restaurant. When I finally got to the window the young woman, tall African American, at the window gave me a single hamburger and I had ordered a double hamburger. I handed it back to her and told her it was wrong. She didn't apologize for the order being wrong. She simply turned around, told a group of Lacoste-workers something and then they all started laughing and talking. I waited another 8 to 10 minutes. Finally I blew my horn and she gave me the revised order and with a smirk on her face she said, "what is your problem'? I in return said, "You all are too damn slow'! At this point she started to laugh historically, and turning to her co-workers making comments and continuing to laugh. Then she looked at me and sarcastically said, "Have a good day", at which I replied, "I will you stupid [censored]" as she continued to laugh turning towards her co-workers! I am 61 years old and felt compelled to cuss her out. I even wanted to throw my pop at her through the window! Somebody will eventually do that. Not to mention that she kept rubbing her hair and had no gloves on which is unsanitary. I will never visit this McDonald's again for fear of catching a case. It is over staffed with young people who could give less than a damn about customer service. Please pull the footage and take a look for yourself! And they are fighting for $15 hr, really! They shouldn't be paid at all with their dumb can't get an order right [censored]!

Mc Donalds at 13th St Norfolk, NE 68701 Occured at 11:10 pm on 6/21/2019. I went through the drive-thru to get an ice cream cone. I had recently seen commercials reporting that the cone was on sale for $1 and, since I love the cones, I wanted one! The price I was quoted was $1.29. I said "you charge 29 cents in tax?!" They said no, the cone is $1.19 plus 10cents in tax. I responded that I had seen commerials saying the price was $1 and that the menu board I was looking at said $1. The drive thru person then said, oh, $1.19. When I got to the window, the clerk said, "$1.29. I said, no, the person who just took my order said $1.19. He said no, $1.29. I told him the menu board said $1.00. He repeated it's $1.29. I said well I have $1.19 and that is what I am going to give you. He said he would not give me the ice cream cone for $1.19. I told him I would be making a phone call, to which he said go ahead. I just left. This same situation happened to me last night too. 6/20/19. I don't know if the staff didn't get the memo or if they were hoping that customers wouldn't notice, and they were keeping the extra 10 cents. Now, a person could think that 10 cents (actually 20 cents - happened x2) isn't a big deal, I just don't like getting ripped off. What would I like to see and a resolution? Some free ice cream cones.

I usually go twice a week and every time I do i always order a large fries and they dont even fill them why is this consistancy always happening Whats the point of paying for a large if i dont even get that . The burgers are always cold im very disappointed i love mc Donalds but this is really making me not ever wanna buy there. I ask for fresh food half the time its cold or there not made the correct way

On several occasions I have been to this store and have been letdown/ the food is never hot so I have to specify cook to order and the shake machine is always down and to top it all off the number on the receipt that says call for any concerns is not in service. Being from Palmetto I frequent this McDonalds a lot when I pick grandson up from pre k he wants to stop there I just want some quality food

On several occasions at the Bay Shore, NY Fifth Avenue McDonald's I have ordered McDoubles without ketchup & pickles, they continually put ketchup on them & I don't see it until I get home. When I have gone back, the manager provided replacement then get home again & if course, there's ketchup. Most times this happens, I shouldn't have to check sandwich before I leave the restaurant or drive thru. I just don't understand why it continues to happen when receipts clearly has my special requests. What I'm experiencing these kids working do not pay attention to requests. Ketchup is not a liking to me & should not be a requirement on a burger.