CB Fast Food Chains McDonald's Complaints #2402-2421

McDonald's review: poor service ( 10 comments)

Christian08 of Vancouver, CA

May 31, 2011 3:25 am UTC

Verified customer

We visited this restaurant, yesterday May 29---and, were----very upset with the service!
To start with---we stood in ---line---for 30 min. ---before our order was taken! There was---one cashier on duty! The line-up was back to the entry door---probably at least 20 people! A lot of people turned around and left (they were the smart ones)
Then----it took, at least another 15 min. to get our order! We have ----never seen such poor service in any McDonalds Restaurant we have ever been in! (Also, the workers were not---wearing gloves while handling food!)
Don & Marg
Hope, BC

10 comments

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Ken

1 comments

Ken of CA

Oct 04, 2008 9:41 am UTC

I went to Mcdonalds Restaurant 1 morning to get a quick beakfast befor work, there was a short line up at the drive through, so i went inside, only 1 person in line, i put in my order & as i was waiting for about 15 min. as i watched numerous cars go through the drive thru, i noticed the young fellow filling orders for the drive thru wearing blue jeans sweatshirt & baseball cap packing food while constantly wiping his hands on his jeans & sweatshirt, lifting his ballcap running his fingers throught his hair, then i see him putting hashbrowns in deepfryer with his fingers. Ihad lots of time to see this because it took so long to get a single egg mcmuffin

Amen

Murfreesboro, US

6 comments

Amen of Murfreesboro, US

Oct 05, 2008 12:42 am UTC

So how is this a complaint or are you complaining about yourself and why you constantly eat mcdonalds everyday? Bet your life expectancy is below 50.

trabunco

1 comments

trabunco of PH

Jan 02, 2009 8:53 pm UTC

How long does it take to prepare an egg mcmuffin then? Mcdo Ozamis sucks! They got me twice. Very poor service. Managers lack the ability to supervise and monitor their crew. Just this morning I ordered 2 egg mcmuffins and I was told it will take 5 min to prepare. But their 5 min was multiplied by 4 and I starved as I waited for my breakfast. When it was delivered to my table, I asked why it was delayed and the answer was, "nadugay pagdeliver". Wow! Thats some excuse from a global fastfood chain. Now this is a disgrace to the whole Mcdonalds community. That is not fastfood... that is slowfood. The crew also lacks the adequate training and product orientation. A year a go I ordered a taro pie and I was given an apple pie placed in a box/pouch that says "taro" pie. Can't they tell the difference or they just lack the system to be efficient. They better not stock rodents poison near the kitchen least they serve that to their customers.

Shelly

Brandon, CA

1 comments

Shelly of Brandon, CA

Mar 05, 2009 1:59 pm UTC

I went through the drive through today (the one by Giant Tiger) after ordering a Big Mac meal, got home and my fries were half full and my burger had no pickles, onions, one slice of cheese and a very little sauce and lettuce. She passed my drinks to me and dropped straws and I had to ask for her to give me a couple more. They were not busy but they are sure willing to take your money and not give you what your paying for.

viamy

Altoona, US

1 complaint

1 comments

viamy of Altoona, US

Jun 27, 2009 4:06 am UTC

The McDonalds in Johnstown PA, especially the one on Napoleon Street and Lyter Drive are notorious for taking forever in the drive thru. Their customer service is one of the worst around here. Forget about getting a thank you or smile. They shove the order at you and shut the window so they continue to socialize with their co-workers and don't care if they failed to give you napkins or straws. Be sure to check your order before you pull away from the window because 80% of the time something is missing.

GoldOpals Opals

Adelaide, AU

1 complaint

165 comments

GoldOpals Opals of Adelaide, AU

May 31, 2011 3:57 am UTC

Verified customer

Were the only issues the long wait and workers not wearing gloves? In some states, workers do not legally have to wear glove while preparing food, as long as they wash their hands at regular intervals.

I worked at McDonalds for 8 years during high school and university. I have to say that it sucks that you had to wait so long, but crap happens. I remember big crowds coming in at unexpected times (over 100 at 7am once), and we just had to work our butts off. Personally, I always tried to smile apologetically and be friendly, but there is not much you can do.

Was there workers standing around talking? Was it a time of the day where it would be expected to be busy? How many workers were in the whole store (including kitchen)? Was the register worker deliberately unfriendly? Was the register worker trying to compensate for the rush? Did they look like they wanted to cry?

I am not saying you should not complain. Complain to management (or franchisee or corporate) to get more workers on. It took my store TWO FREAKING YEARS to get someone to cover a huge rush we had every wednesday at 11pm. If it continues be persistant.

IronGrudge89

Camp Hill, US

155 comments

IronGrudge89 of Camp Hill, US

May 31, 2011 6:51 am UTC

Verified customer

I call ### on the 30 minute wait. And even if you did wait that long it's your own fault. You're not a prisoner, you can make your own decisions. Obviously you chose to poison your body with disgusting food, so I guess smart decisions aren't your thing. Am------I------right------?

pobarjenkins

Minneapolis, US

2563 comments

pobarjenkins of Minneapolis, US

May 31, 2011 6:37 pm UTC

Verified customer

I guess I don't understand how you can walk into a fast food joint, see lines to the back of the restaurant, and still be angry that there is a wait. Rushes cannot always be predicted and employees call in. Some things are out of the control of the restaurant.

Reviewer78598

Rockwall, US

1 comments

Reviewer78598 of Rockwall, US

Dec 23, 2015 3:35 pm UTC

Sat in drive through for 30mins for them to say for the millionth time there ice cream machine is down and then we sat another 15 mins in line till we just left with four cars still ahead in line

Reviewer82241

Portland, US

1 comments

Reviewer82241 of Portland, US

Jan 04, 2016 4:12 pm UTC

Ever since you put the double drive though, the customers wait twice as long for there food I had already paid for my food I waited 45 minute's for my food everything went out the window you have to come up with a bettr idea or your going to lose a lot of costomers

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