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CB Fast Food Chains McDonald's Complaints #362-381
McDonald's

McDonald's review: Lack of service/poor quality of food

M
Author of the review
1:52 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Went to the McDonalds near us on 4/12/2023 at o8:24 pm, store # 26729 located at 5935 S. Madison Ave, Indianapolis, IN 46227 and was severly disappointed. Went through the drive through, placed an order for 2 Quarter Pounders with cheese and one regular fry. After paying, I was asked to pull up with no information as to how long or why. I waited over 12 minutes and had to go in myself to get my order, which was ready, the employee FAILED to bring it out. The employee I interacted with was very RUDE and not customer oriented and still took close to an addtional 5 minutes. The quality of the food was not good either. It tasted like "old grease" in fryers and the quarter pounders were equally as bad. I called 3 times to ask about the order but the store failed to answer which is why I went in to find out what was going on.

On 4/13 at appx 1:45 pm, I called the store to speak with a manager. The young lady that answered, was not only rude but extremely not helpful. She refused to give me a name for reference and said if I wanted the District Managers number I would have to come in.

We have been going to this McDonalds since the 1980s and have never been treated like this nor had the foul tasting food either. I will not be back nor any other member of my family

Desired outcome: Have the District Manager contact me Michael [protected]

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  1. McDonald's Contacts

  2. McDonald's phone numbers
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    32%
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    Russia
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    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
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    Jun 27, 2026
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McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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