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McDonald's Profile

McDonald's

www.mcdonalds.com

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1.6 43 Reviews 2892 Complaints
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McDonald's Complaints Page 62 of 145

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9:20 am EST
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When placing an order at the drive up at 5:30 am the drive up crew member was not listening the first time had to repeat order said why don't you open your ears and listen next time. Got hollered at by shift supervisor for telling her worker to listen. This is not the first time that they have not listened but the first time I've been hollered at. You need...

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3:17 am EST
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McDonald's lack of operating equipment to service customers

1-14-2020 around 1:20 am ( Working 3rd shift this is the only location close with a 24 hr. drive thru)- I left my job to grab something to eat and was told at the drive thru that it was cash only - This is not the only time this has happened. I had gone one morning to pick something up for breakfast for my son before school around 5:30 am and was told the same thing at the Drive thru. There was also a time when I was told my card did not work and I had to cancel my order and went to a different McDonalds and my card worked just fine. I have complained in the past (about this location) and my name was added to a list to make my food again due to the order being messed up (Which I had never redeemed) I have gone and gotten Luke warm or even cold fries (Which McDonalds is known for) This location has only been opened for a year or less and having these problems. My family and I each at McDonalds at least 2 to 3 times a week due to the convenience of Fast Food. I am not a person who is trying to get free food as I stated earlier in my complaint. I am not a person who carries cash in this day and age. I hope this does get rectified for the future. I have actually spoken to several of my coworkers and they refuse to go to this location due to equipment being down or location being out of this or that. I hope this helps with this location for you customer service.

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9:02 am EST
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I went to Mc Donalds yesterday (inside visit) 1/9/2020 at about 8am. I purchased a sausage mc muffin with egg, a mc muffin and a hash brown. I went back to my job to eat my breakfast and realized that I got a sausage biscuit. I was disappointed and called the location to get a refund/replacement on my next visit. I did not receive a receipt so the manager...

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8:39 am EST
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I went to McDonalds on Sat 12/28/19. After waiting 10 minutes to place my order, I ordered a small milkshake. I then paid and waited another 12 minutes to get to the window to receive my milkshake. At that time I was told "no milkshake" do you want something else. I am not sure of the store number (20893) and address, receipt is not clear. Thank you Lisa Cox 5435 E 11th Street Indianapolis, IN 46219

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8:14 am EST

McDonald's drinks

It was the night of Christmas at 23:20. I was waiting in the car while my kids 14 and 11 years old went in side to get their drinks. The staff gave them the wrong order twice and because they were so shy to ask again they just came to the car with the wrong drinks. I asked them and they explained to me what happened. I went back inside to ask them if they can change the drinks, they were very mean and disrespectful. I understand it was a public holiday and very busy but the why they talked was bad. I hope that some one going to do some thing about this branch as its always been the same issue. It might bad the management fault.

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5:09 am EST

McDonald's customer service

On the 11th December I made a complaint about a restaurant in Harold Hill I visited on the 8th December and sent a photo of a portion of underfilled fries.. It was my istake I should've checked the bag before I left the drive thought and not when I got home. The response I received was to to say they would inform the restaurant of my dissatisfaction. They did not offer a refund for the fries.
When I enquired about a refund I was told to return to the restaurant and ask the manager.
That is not aceptable, they expect me to use my time and petrol, costing me more money to return to a restaurant I don't ever intend to return to (this isn't the first occasion they've underfilled the fries).
Every response I received from the Customer Serices departmenr for McDonalds in London was brushing me off, not what I expect from a global comapany when you wish to keep your customers happy. Are they hoping I'll just go away and forget their lack of help.
If you cannot afford a full refund I am happy to acecept half a refund as I did eat the half portion of fries I was given, although the complaint is more about the lack of help from the customer services than the fries themselves now.
I have also sent an email to the CEO Paul Pomroy on the 18th December and have not received a reply or an acknowledgement of my complaint to say it is being dealt with.

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3:36 am EST
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To whom it may concern I purchased a Mc donalds burger from the restaurant at my local area, the burger was very dry with barely any sauce, i called the waitress and politely asked for sauce to be added, she advised me i needed to pay additional, i asked to speak with the Manager Sfiso Nzimande, he advised me that if i needed extra sauce i needed to pay...

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1:29 pm EST
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I went in this morning for breakfast as usual and I witness the manager by the name of Carmen yelling at one of her employees very unprofessional! I felt so bad for the girl that was being humiliated in front of so much people, this is not the first time it happens that is why I'm taking my time to report it. I'm sure that her harassing her employees that...

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3:15 pm EST
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Every Saturday morning my partner and I walk to McDonald's for breakfast. We order a coffee and toasted sandwich every week. However the crew at Picton is always so focused on drive through that they don't even start making our breakfast until about 10mins after we order. They need to make sure they have a staff member at the mcafe to see if there are...

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4:37 am EST
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Place a 80 dollar order and the food is cold and there give you the wrong food when you ask for fresh and get told no will be going to aca not happy at all will not be going to use mcdonald's again if nothing happens to this store and the customer service and the food it should be closed down and when you get told by the manager go right a head it make me wonder about this store

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5:33 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's food

Came thru drive thru and ordered 2 number 2s one was supposed to have no onions and both was add bacon and neither had bacon on them. We ordered no salt fries and they had salt. Both was suppose to have caramel frappes and they both was mocha. We was not giving a receipt and did not receive friendly service. We would like to have our meals replaced

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Resolved

I have tried to call but no answer several times. I filed this complaint online.

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11:37 am EST
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After my colleague asked me for changing my plan to get a breakfast at a bakery, I ordered the breakfast menu for 5 Euro. Following that process I had to wait for 22 minutes I got my order. As I mentioned the long waiting to the staff they just told me to do complains not at the personell... So if McDonalds is going to change the maybe bad meaning of "fast...

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8:52 am EST
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I have been going to this McDonald's for over 3 years and have made several complaints about their inability to provide items on their menu's due to equipment failure, out of stock, laziness on the part of the staff to prep the food. Once, again today I was in the drive thru line. I ordered from the menu 1) medium orange juice, 1) Sausage and gravy...

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3:55 pm EST
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On 11/27/2019, I ordered a large mocha frappacino and paid for a large one, yet I got a medium. I didn't have time to go back through drive thru so I kept the receipt and the cup (with ticket attached). On 11/29, I brought it to the attention of the manager. I told her I should get a large frappe and only be charged for a medium. They took the receipt and...

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6:30 pm EST
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McDonald's having to pay for sauces

McDonald's charges you for their sauces, Chick Fil A doesn't. McDonalds employees are rude, Chick Fil A employees are always friendly. McDonald's is always dirty and service is slow. Chick Fil A is always clean and they are very fast. If they get behind they always give you a coupon. McDonald's never even apologizes for the wait. As Someone who spent time at McDonalds growing up, I would definitely choose Chick Fil A now.

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Nunya Bitness
US
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Dec 28, 2019 7:01 pm EST

Bunch of peter puffers.

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6:08 pm EST
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McDonald's management

Im an American citizen who lives in Egypt . Im so disappointed to see the franchise in Shaikh Zayed, Egypt going down the drain . The delivery people just go inside to prepare the food themselves . The dilevery boy was touching the food with bare hands and putting the extra fries with his hands .. Not knowing anything about the hygiene and proper management. I informed the manager and he apologized . It just seems like they are used to this system and this is how the bravo is running ! Please take action regarding this issue as I know lots of people got food poisoning becouse of this chaos !

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5:54 am EST

McDonald's online order paid but not delivered

I ordered and paid for a delivery. My address was included for deliver. An hour later they phoned me to state that they can't deliver, as it is out of range and I must come to their store to get a refund. This was after confirming it is too far for them to deliver.

I have ordered from this shop previously this year and it was delivered.

Order 35-28/11/[protected]
Date: 28/11/2019

This is very disappointing and poor service.
I expect an apology and a refund into my bank account

Regards
Corrie Vorster
[protected]

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8:48 am EST
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There has been 5 unauthorized transactions from my McDonald's account which has my payment information; 2 on Sunday, November 10, 2019 and 3 on Wednesday, November 13, 2019. The credit card is in use in Montreal, QC. How did someone place an order like that in McDonalds and not just once, five times. Looks like they had a party for free.

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12:14 pm EST
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I pulled into this McDonalds on the left side terminal . I was the only one there. Waited a bit then a car pulls into the other terminal and gets immefiate service while I again wait. I pulled in a little while ago this morning. I asked for sausage egg mcmuffin and a madium mocha coffee. They gave me a special of 2 for 4.50. I didn't know until I went to...

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10:08 am EST
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McDonald's happy meal toy

I've never dissapointed my granddaughter until now. I mistakenly told her I would get her one of each hello Kitty mc Donald's happy meal since she is her favorite Chari ctor. But it was impossible no matter what Mc Donald's I went to they never had all of the different hello kitty. I'm very upset about this. How and where i can possibly get these hello kitty toys.

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McDonald's Category
McDonald's is ranked 1 among 59 companies in the Fast Food Chains category

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