McDonald's

1-14-2020 around 1:20 am ( Working 3rd shift this is the only location close with a 24 hr. drive thru)- I left my job to grab something to eat and was told at the drive thru that it was cash only - This is not the only time this has happened. I had gone one morning to pick something up for breakfast for my son before school around 5:30 am and was told the same thing at the Drive thru. There was also a time when I was told my card did not work and I had to cancel my order and went to a different McDonalds and my card worked just fine. I have complained in the past (about this location) and my name was added to a list to make my food again due to the order being messed up (Which I had never redeemed) I have gone and gotten Luke warm or even cold fries (Which McDonalds is known for) This location has only been opened for a year or less and having these problems. My family and I each at McDonalds at least 2 to 3 times a week due to the convenience of Fast Food. I am not a person who is trying to get free food as I stated earlier in my complaint. I am not a person who carries cash in this day and age. I hope this does get rectified for the future. I have actually spoken to several of my coworkers and they refuse to go to this location due to equipment being down or location being out of this or that. I hope this helps with this location for you customer service.

It was the night of Christmas at 23:20. I was waiting in the car while my kids 14 and 11 years old went in side to get their drinks. The staff gave them the wrong order twice and because they were so shy to ask again they just came to the car with the wrong drinks. I asked them and they explained to me what happened. I went back inside to ask them if they can change the drinks, they were very mean and disrespectful. I understand it was a public holiday and very busy but the why they talked was bad. I hope that some one going to do some thing about this branch as its always been the same issue. It might bad the management fault.

On the 11th December I made a complaint about a restaurant in Harold Hill I visited on the 8th December and sent a photo of a portion of underfilled fries.. It was my istake I should've checked the bag before I left the drive thought and not when I got home. The response I received was to to say they would inform the restaurant of my dissatisfaction. They did not offer a refund for the fries.
When I enquired about a refund I was told to return to the restaurant and ask the manager.
That is not aceptable, they expect me to use my time and petrol, costing me more money to return to a restaurant I don't ever intend to return to (this isn't the first occasion they've underfilled the fries).
Every response I received from the Customer Serices departmenr for McDonalds in London was brushing me off, not what I expect from a global comapany when you wish to keep your customers happy. Are they hoping I'll just go away and forget their lack of help.
If you cannot afford a full refund I am happy to acecept half a refund as I did eat the half portion of fries I was given, although the complaint is more about the lack of help from the customer services than the fries themselves now.
I have also sent an email to the CEO Paul Pomroy on the 18th December and have not received a reply or an acknowledgement of my complaint to say it is being dealt with.

Came thru drive thru and ordered 2 number 2s one was supposed to have no onions and both was add bacon and neither had bacon on them. We ordered no salt fries and they had salt. Both was suppose to have caramel frappes and they both was mocha. We was not giving a receipt and did not receive friendly service. We would like to have our meals replaced

McDonald's charges you for their sauces, Chick Fil A doesn't. McDonalds employees are rude, Chick Fil A employees are always friendly. McDonald's is always dirty and service is slow. Chick Fil A is always clean and they are very fast. If they get behind they always give you a coupon. McDonald's never even apologizes for the wait. As Someone who spent time at McDonalds growing up, I would definitely choose Chick Fil A now.

Im an American citizen who lives in Egypt . Im so disappointed to see the franchise in Shaikh Zayed, Egypt going down the drain . The delivery people just go inside to prepare the food themselves . The dilevery boy was touching the food with bare hands and putting the extra fries with his hands .. Not knowing anything about the hygiene and proper management. I informed the manager and he apologized . It just seems like they are used to this system and this is how the bravo is running ! Please take action regarding this issue as I know lots of people got food poisoning becouse of this chaos !

I ordered and paid for a delivery. My address was included for deliver. An hour later they phoned me to state that they can't deliver, as it is out of range and I must come to their store to get a refund. This was after confirming it is too far for them to deliver.

I have ordered from this shop previously this year and it was delivered.

Order 35-28/11/[protected]
Date: 28/11/2019

This is very disappointing and poor service.
I expect an apology and a refund into my bank account

Regards
Corrie Vorster
[protected]

I've never dissapointed my granddaughter until now. I mistakenly told her I would get her one of each hello Kitty mc Donald's happy meal since she is her favorite Chari ctor. But it was impossible no matter what Mc Donald's I went to they never had all of the different hello kitty. I'm very upset about this. How and where i can possibly get these hello kitty toys.

I bought a strawberry cheese cake but it tasted stale.. It was not fresh enough. The cheese was (white part) u could not taste the freshness of the cake. I bought it today @mcdonalds next ti lister building jeppe street joburg.07/11/19.. Was not really please such a waste of time and money. The ques were long the service was ok. Bt l dont think I will ever in my life buy cakes from mcdonalds.. Think its best you stick to burgers...