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CB Fast Food Chains McDonald's Complaints #362-381
McDonald's

McDonald's review: I went there over two months ago and order on app

J
Author of the review
3:05 pm UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more

I’m attaching some screenshots with my order and time and location. My visit was on [protected] at 1:05 A.M. I preordered on the app and I was the only car waiting for a couple minutes before one more car pulled in to wait. After about 5 minutes he received his order first, and I watched the girl hand him his food and a couple shakes and sundae’s. After about 10 minutes I honked my horn thinking maybe they forgot me to which there was no response so after another 2-3 minutes I walked to the door and while I told the people inside I hadn’t received my food I couldn’t get anyone to actually come to the door. So after another 5 minutes probably I had to cut in front of a car and walk up to the drive through with cars all around me I asked the girl at the window where my food was and she informed me they were out of shakes and sundae’s, so I told her I wanted a refund for missing shakes and sundae and she told me she couldn’t and I needed to go through the app for refund. I asked her why I had to wait so long to which she didn’t even respond and then grabbed my food which was just sitting off to the side, for how long it was ready im not sure. I asked why didn’t anyone bring it out to me she replied she didn’t know and walked away from the window! When I finally got to my car and took my food out it was very cold and I didn’t receive ketchup or straws that I asked for. By this time I was so aggravated I just left and ate my food cold, I wasn’t going to try and get hot food after the horrible experience. My entire time waiting was just about 30 minutes image0. png

Desired outcome: Refund and food I was given to be replaced

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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
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    13%
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    United Kingdom
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    4%
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    Australia
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    94%
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    Germany
    +353 15 138 181
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    +351 214 405 300
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    +34 917 547 890
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    14%
    Confidence score
    Switzerland
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    7%
    Confidence score
    India
    +63 28 635 490
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    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 28, 2026
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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