ComplaintsBoard Fast Food Chains McDonald's Drive thru order

McDonald's review: Drive thru order

Jessica Holland of Charlotte, US

May 01, 2023 3:43 am UTC

Verified customer

I ordered 10x Strawberry & Crème Pies and 2x Strawberry Shortcake McFlurrys with a Filet-O-Fish approximately around 10:46 pm on October 30. I understood and agreed to wait 10-15 minutes for the 10x Strawberry & Crème Pies. My food came out at 11:00 pm. After counting 10 boxes assuming they were all the same, I left the store. I didn’t noticed, remembered or realize the sandwich was missing until I got back to my destination and looked in the bag. I returned to the restaurant to get the sandwich. He asked did I have my receipt in which I said no. However, he distinct-fully said he remembered me when I mentioned I was there minutes prior and has ordered 10x Strawberry & Crème Pies. At the same time, the employee made it known and clear to me confirming the sandwich was made and never made it into the bag. I returned back to my destination to look in the actual bag and realized there were 4x Strawberry & Crème Pies and 6x apple pies when I requested and paid for 10x Strawberry & Crème Pies. However, I originally stated and made it known to the employee I no longer had the receipt. However, the total amount for everything was $38.95.

Desired outcome: I understand mistakes are made but I am requesting 10x fresh new Strawberry & Crème Pies if possible given the fact I paid for 10x Strawberry & Crème Pies and only received 4 of them. Thanks in advance.

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has (has) ordered

McDonald's - Drive thru order - Photo 1 - update #2355833

McDonald's - Drive thru order - Photo 2 - update #2355833

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McDonald's Contacts

McDonald's phone numbers

+1 (800) 244-6227

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23%
Confidence score

United States

+1 (888) 424-4622

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Canada

+44 370 524 4622

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13%
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United Kingdom

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4%
Confidence score

Australia

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Denmark

+33 130 486 000

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94%
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Germany

+353 15 138 181

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Ireland

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Portugal

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14%
Confidence score

Switzerland

+90 444 6262

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Hong Kong

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7%
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India

+63 28 635 490

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Philippines

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Thailand

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United States

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32%
Confidence score

Russia

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mcdonalds.customercare@us.mcd.com

100%
Confidence score: 100%

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110 N Carpenter St., Chicago, Illinois, 60607, United States

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