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CB Fast Food Chains McDonald's Complaints #302-321
McDonald's

McDonald's review: customer service

J
Author of the review
3:21 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Last night 5-30-23 @ 11:45p I picked up a crispy chicken delux. Extra bacon, mayo and tomato. Im sure that is how I ordered it, as its the only item I ever order from mcdonalds I can eat with a hiatal hernia. Got home and one peice of bacon and a half dollar size piece tomato. I came in today 5-31-23 with reciete and addressed this issue. Even told them my 4 piece nuggets I had ordered with it where a bit stale but to just fix my chicken sandwitch. This happened at 11:00. I sat and waited till I seen it was 11:20 and decided to stand next to the counter and the kid who took the order would see im still waiting. At 11:25 and him looking at me several times I spoke up. I told him that I have waited for 25 minutes for a single sandwitch. Here is when I find out what a train wreck of a mcdonalds this place is. First off, I know a bit about customer service, I worked custerway mcdonalds for a bit over 2 years in 2001 while attending collage. I became manager there. If I ever had a customer wait longer than 5 min, I was apolgizing, and that sandwitch would have had a fry in the bag and a cup for a drink. After 25min wait, I never got as much as a apology and when handed my bag, I said to him how I could not belive he never even apologized, or even offered to throw in a fry with it. He than walks over to his manager and says im requesting a fry and is told no. What [censored] is this place? Your [censored]ing manager couldent even come over and apologize after a customer waited 25min, than turns down a [censored]ing fry. I cant even eat frys with my hernia. Un [censored]ing belivible

Desired outcome: none

Update by James robert McAllister
Jun 05, 2023 1:59 pm UTC

no, you and your non existent customer service is what the problem is. and yes, it was 25 min. my phone location shows that clearly. I can tell time. I'll make sure to post this response from you everywhere. hell, [censored] may just go viral. never would have talked to a customer like this and had anyone on my crew, they wouldn't have a job..thanks for showing the world how McDonald's is now treating there customers..

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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
    +1 (888) 424-4622
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    Canada
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    13%
    Confidence score
    United Kingdom
    +61 298 757 100
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    4%
    Confidence score
    Australia
    +64 800 539 4303
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    New Zealand
    +43 810 001 212
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    Austria
    +45 33 266 000
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    Denmark
    +33 130 486 000
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    France
    +49 897 859 4413
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    94%
    Confidence score
    Germany
    +353 15 138 181
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    Ireland
    +31 205 642 666
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    Netherlands
    +47 81 556 000
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    Norway
    +351 214 405 300
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    Portugal
    +34 917 547 890
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    +41 216 311 200
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    14%
    Confidence score
    Switzerland
    +90 444 6262
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    Turkey
    +86 400 920 0205
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    +852 28 807 300
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    Hong Kong
    +91 112 460 4047
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    7%
    Confidence score
    India
    +63 28 635 490
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    Philippines
    +27 860 000 040
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    +66 26 964 900
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    Thailand
    +1 (312) 291-9224
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    United States
    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 10, 2026
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

Most discussed complaints

Workers couldn't understand english
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 no one pays attention to you when we come in no hello no walk to see if we need any.
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McDonald's Alternatives
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