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CB Fast Food Chains McDonald's Complaints #1202-1221
McDonald's

McDonald's review: Customer service

C
Author of the review
4:39 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On 6/5/2020, store #16917, I using the drive-thru had ordered 2 QP Combo Meals Upsizing both to a Lg Combo. Requested no pickles in both QPs, no salt on both FF, with 2 diet Cokes. And 2 apple pies. At the time it seemed that I didn't have the full attention from the person that was taking the order cause I needed to repeat myself about 4-5 times cause the order was not right when they had repeated my order. As I proceeded to the window I paid for the order thinking everything was on the receipt. When I received my order, there was no pies. It was bought to my attention that I didn't order or pay for any pies. Ok, so patiently I paid for pies and received it. Ok, so by now so much time had gone by. When getting home my wife bought to my attention that both FF had salt and both FF was half filled, 1 soda was a Dr. Pepper and both was in medium cups, the time sticker from the Pies was removed and receipt can barely read it. At this McDonalds, this is a situation that repeatedly happens. Prior to this complaint I have made my complaints to the manager on shift but service had not improved. Cause of their poor service I try not to go there but at times I can't help it cause it is closer to my home. I'd like to include past problems that are also repeatedly occurring. Cause I order FF w/o salt, they try to take the hot FF and fill the holder while holding it their hand trying not to get burn from the hot FF, and by doing that I don't get the amount I pay for. Removing pickles that are already in a sandwich cause I can taste the pickle juice. This problems existed for a long time before getting this new facility. I'm hoping things will improve with Customer Service. Thank you

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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    23%
    Confidence score
    United States
    +1 (888) 424-4622
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    Canada
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    13%
    Confidence score
    United Kingdom
    +61 298 757 100
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    4%
    Confidence score
    Australia
    +64 800 539 4303
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    New Zealand
    +43 810 001 212
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    Austria
    +45 33 266 000
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    Denmark
    +33 130 486 000
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    France
    +49 897 859 4413
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    94%
    Confidence score
    Germany
    +353 15 138 181
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    Ireland
    +31 205 642 666
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    Netherlands
    +47 81 556 000
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    Norway
    +351 214 405 300
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    Portugal
    +34 917 547 890
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    Spain
    +41 216 311 200
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    14%
    Confidence score
    Switzerland
    +90 444 6262
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    Turkey
    +86 400 920 0205
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    China
    +852 28 807 300
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    Hong Kong
    +91 112 460 4047
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    7%
    Confidence score
    India
    +63 28 635 490
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    Philippines
    +27 860 000 040
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    South Africa
    +66 26 964 900
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    Thailand
    +1 (312) 291-9224
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    United States
    8800 707 4499
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    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 16, 2026
  7. View all McDonald's contacts
McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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