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CB Fast Food Chains McDonald's Complaints #342-361
McDonald's

McDonald's review: Customer service and employees

N
Author of the review
10:23 am UTC

McDonald's Restaurant #26248 Springfield, TN, The employees at this store aren't friendly and talk about other customers negatively when they are right there. Since McDonald's changed their application when ordering by mobile a cup of water cannot be added to the order. I go through the drive thru every Monday through Friday. I place my order by phone and never have the option to add a cup of water to my order. When I get to the sign to give my order number, I ask them to add a large ice water. They tell me they will add it to my order. I drive to the first window, and they give me my receipt where they are not friendly except for Emily. She is great but not always at the window. I drive to the second window, and they are rude and say you didn't pay for the water or just say just give it to her. I don't mind paying for anything. I can afford it. But the way I am treated at the window is rather rudely. I always tell them thank you and have a great day. They bark at me or give me a rude look. Today two managers were at the window talking rudely about me. Then one of the managers rudely said you were supposed to pay for this water. I said I paid for what I was asked. They said they rung up your water separately and you should have paid for it. I told them no one at the first window told me this or ask for any money. They said well you should have paid for it. I said did you tell the person at the first window? They said you should have known. I took my water and said thank you. They just gave me a rude look. I understand why it is so hard to be kind to people. I work in a customer service environment, and I always treat people nicely even on difficult days.

Desired outcome: Please have this store be kind to everyone and fix the app so you can order a large ice water or give it to me free. Emily at the first window is always very friendly when she's there.

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  1. McDonald's Contacts

  2. McDonald's phone numbers
    +1 (800) 244-6227
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    23%
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    United States
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    4%
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    Australia
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    94%
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    Germany
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    14%
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    Switzerland
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    7%
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    India
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    32%
    Confidence score
    Russia
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  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
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    Jun 27, 2026
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McDonald's Category
McDonald's is ranked 1 among 57 companies in the Fast Food Chains category
#01 McDonald's McDonald's #02 Domino's Pizza Domino's Pizza #03 Taco Bell Taco Bell #04 Subway Subway #05 Papa John's Papa John's

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