McDonald's
Reviews and Complaints

en el Mc Donald de la 51B de Barranquilla a las 4:51 pm por el automac a solicitar mi orden de dos conos de vainilla que no hay servicio de heladería y nos ofrecen el combo del día el que aceptamos pero pedimos información sobre otra hamburguesa y ya nos piden q avanzara porque se acabo el tiempo de la orden y dirigirme a la ventanilla a cancelar no permitiendo elegir la otra hamburguesa y en caja nuevamente nos dan in trato muy descortés cuando se pide explicación sobre la hamburguesa. Pedimos hablar con la Manager la que no solucionó nada sino q el tiempo se había terminado. Cabe aclara que éramos el único vehículo todo este tiempo. Ni disculpas nos dieron

How can a corporation this big have the worst app on the internet? If it’s not telling me I can’t order something at 4:30 pm because it’s breakfast it’s telling me I can’t order at all because it’s not open as people pick up their orders at the drive-thru.

NOW I GET A MESSAGE SAYING MY POINTS (a lot of points) ARE ABOUT TI EXPIRE and when I stop the next day, NOTHING. Can’t order, can’t check my points can’t even log in again, NOTHING! It’s like the app doesn’t even know who I am?

WAIT, why don’t I just reinstall the app and return to McDonald Land? Well, because I can’t get past the “Country” part of set up BECAUSE THE UNITED STATES of AMERICA ISN'T AN OPTION! Are you freaking kidding me McDonald’s?

You know what else is funny? This never happens at Wendy’s….

Today at approximately 1330 I ordered a Crispy Sweet Chilli Wrap from MCDONALDS MIDDLEBROOK RETAIL PARK. I then drove to my desired destination to eat the wrap only for it to be Grilled. Disgusting. I was unable to eat it.

I would have gone back to the restaurant had I not had an appointment and am sure they would have sorted but not possible today and now I’m out of pocket.

On the evening of January 2nd 2024 at around 9:30pm i entered the McDonald at 8901 Frankford Ave, Philadelphia, PA 19136. I ordered on the kiosk but had to pay at the register because I had half cash and half on my apple pay. When going to the register the employee, Tiffany, cashed out the transaction by hitting the 50 cash button on the register. Annoyed by that, she then told us that the money comes out of her paycheck. She then tells us we need to go back to redo the order. I asked her if she could just reorder the items at the register and she said no. So we order the food again and go back to the register to pay. The pos machines were shut down so we had to wait for them to restart. This took over 5 min and Tiffany was very rude tapping her fingernails the whole time. Finally the pos machine starts and we paid the cash but had issues with the cash app payment. Tiffany being very unpatient told us she was canceling the order and we had to go to the drive through being after 10. We told her we walked and she told us it wasn’t her problem. We asked to speak to hee manger and she told us she was the manager but wouldn’t give us her full name. Frustrated we took the bags of food we paid for in the cash but Tiffany would up taking the ice creams and ran us out of the store. She then came at me in a threatening mannner and threw the the ice cream at me. Just to note Tiffany was about 5’9 and around 200 lbs complaredee to my 5 ft 110 lbs stature. They were very unprofessional and in the we did pay for the transaction but we never got the some of the food or the ice creams.

Bought a burger at Beaufort West McDonald's on the 27th December 2023. My family was travelling from Cape Town had lunch in Beaufort West. The product received was not good. The lettuce was brown and smelly, the chicken patty was burned not as crispy like usual. It also happened when we were travelling to Cape Town on the 24th December 2023 and continued to give them benefit of the doubt and went back again on the 27th December 2023. But yet we received food not in good condition and we waited for more than 10mins and no one said anything, not even telling us the delay regarding our order and we were travelling to Free State Bloemfontein.

The company called me a day later regarding the matter saying that they will give a free meal when I'm in Beaufort West and I explained on my complain to their company that I'm not from there. But yet I still received an email saying the matter has been resolved. I'm not happy about how they handled the matter, I feel their phone was just calm me down regarding this matter.

It is such an embarrassing matter for an international company to be service people such food poor quality. I am so disappointed about everything that transpired.

I visited Mc Donald’s for lunch on 12/19/23. I was waiting on takeout when my number (218) was called as I approached the counter another customer stepped up and asked the girl a question and she walked off with my order her and another employee came back to counter and the the young girl told the older employee (female) about people not picking up their order the older employee told her to serve cold food. I told them I was here waiting and the older employee slammed by food and drink on the counter. I will not patronize that establishment again.

Went to mc Donald at 31707 Hwy 16 in Denham Springs I had ordered a Frozen Coke And Diet Coke and when got my Receipt it said a medium frozen coke and a medium fries and I had ordered a medium diet coke so they said they would give me a refund for my diet coke but instead charged me for the whole order and never took off the fries I am furious and will never go back to that McDonalds ever again Thank you the Rachel and Tracey Swan

Hello my name is lasandra hightower I come to this McDonald's almost every single day for the past year or so and I have never had any problems with anyone who works here other than this one girl she's black she has curly blonde and brown hair dark skin and you would not give me her name because she know I was going to file a complete on her and she does not wear a name tag so I really don't know her name all I can do is point her out but she has an African accent or something of that descent that's horrible ways about taking care of her customers and if you ask for something after your order has been completed like if you go back up to the counter and ask for more catch up she's going to give you one packet and she's giving attitude. Today I went to the drive-thru window to get an Oreo McFlurry and again for about the 5th or sixth time she filled up my cup only about a quarter of the way with ice cream and then she put a bunch of Oreos on top and I've been coming here for a very long time and I know that I'm supposed to get my cup full of ice cream so I asked her to fix it and she gave pppme the ice cream and it was pouring out of the top sloppy and she acted like she was going to spit inside of my cup so I said you know what this is enough I'm going to make a complete on her because I'm tired of coming here I come here for a good experience I never have a problem with anyone they always make me smile I'm always polite to everyone but this gir I'm so sick and tired of this girl she ruins every experience I have when it comes to McDonald's and she's working I'm going to keep filing complaints until something is done about her because I'm sick and I'm tired of it she has no reason and no right to give me such an attitude and I'm not the only one I've watched it to other people there's no reason absolutely none I try to be so nice to this little girl and she's ridiculous cursing at me and telling me I'm ugly it's ridiculous I'm done I'm absolutely done with it I'm ready to get the restraining order on her so when I come to McDonald's she has to leave because I would like to go and eat my food in peace and not be given an attitude because I would like to go and eat my food in peace and not be given an attitude or talk to crap too by a little girl that works at McDonald's

Sunday 10 th December After driving through the drive through the order of 5 chicken selects meal the item that I was given wasn’t chicken selects some sort of round things in a select box I phoned the restaurant to see if they could deliver the right order the staff member who refused to identify themselves or the duty manager was very rude saying bring it back I explained I couldn’t return it to the restaurant as my wife now has the car so now my daughter is now without her food because of a mistake of McDonald’s staff Please advise on how to proceed

Arrived at team valley McDonald’s and placed order at 7.13pm. 13 just eat delivery drivers waiting for orders and around 20 normal customers. Also a queue of about 20 cars in drive thru. Plenty of customer complaining about long waiting times, eventually got my order at 7.50 pm. Fast food I think not. Got into car. Looked at order to see it was incorrect. Went back in to see if it could be rectified. Waited another 10 mins to get correct orders. Got fed up and left with incorrect order to the disappointment of kids.

Looking at the young staff they looked absolutely overwhelmed by it all. I felt for the young lady on the desk as she was bombarded with complaint after complaint. No sign of a manager .

In my opinion I think you have ruined the experience of going to McDonald in store as it’s just carnage with just eat drivers. The store was totally overwhelmed. A good manager would have closed the doors until the back log had been caught up.