McDonald's’s earns a 1.6-star rating from 42 reviews and 2884 complaints, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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fly in salad
A side salad had an extra topping in it. Surprise, a fly! The phone number for the actual restaurant was also surprise, unlisted! I called and made a complaint to the corporate office, the call center agent was very nice. I explained finding the fly caused me to vomit, etc... She advised me to return the salad, with the fly to the local restaurant it wa...
Read full review of McDonald'sproduct purchased at mcdonalds
Last week I visited McDonalds at on Quakers Hill Parkway, Quakers Hill NSW to buy some fast food for my family. I bought for myself, my favourite, McDonalds fish burger.
I would think very seriously about eating at McDonalds again.
It was the worst fish burger I have ever eaten. It was as tough as old boot leather, like it had been reheated several times. It was absolutely disgusting. I took a few mouth fulls and then threw the rest out. Besides the size of the buns and burgers decreasing, obviously so has the quality of McDonalds food. Once upon a time McDonalds use to have a high standard of quality, that has dropped drastically.
worst drive thru experience ever
My boyfriend, a friend of ours, and myself had decided to go through the Mcdonalds drive thru for a quick dinner. We wanted: 1 Quarter Pounder meal with Mello Yello 1 Double Quarter Pounder with Root Beer, no pickles 1 Big and Tasty sandwich Not a difficult order, right? Wrong! We got into the drive thru around 7 pm, it was not too busy. We placed our...
Read full review of McDonald's and 2 commentsrude, unwilling to help
My Family and I would like to take this opportunity to thank McDonalds for introducing us to a tasty breakfast at Jack in the box. You see, we (being a long breakfast fans of McDonalds) were refused Breakfast at 10:26 am on 7/21/08 in Lakewood Washington. The cashier (said her name was Amber Moreno) told us they just ran out of breakfast, then told us the...
Read full review of McDonald's and 3 commentsmcdonalds delivery
Date = [protected]:28:19
Name = Karl Daniel
Address = 305 west 45th street
City = New York
St = NY
Zip = 10036
Country = United States
Email = [protected]@related.com
Home phone =
Work phone = [protected]
Company Name = McDonalds Delivery
Company Contact = Would not give name
Company Address =
City = NYC
State/Prov = NY
Zip2 = 10036
Country = United States
Company phone = [protected]
Incident = I called for a delivery on July [protected]@ 8:00pm. I waited for delivery until 9:00pm. I called back and i asked where the food was and they told me that the grill on 44th and 8th ave. was not working. I asked why no one called to tell me not to expect delivery. They were very rude and dismissive. I then walked over to 44th and 8th and there was no problem with the grill. I then called back and asked why i was lied to and they hung up on me. I called again and asked for a supervisor. There was not a supervisor to speak to... again very rude to me.I think this is a great dis-service and i don't appreciate being hung up on and lied to. I love McDonalds and will continue to eat there but i was very surprised of the treatment i received.
Damage Resulting =
Contact me = N.
Mcdonalds Delivers? Wow I live in the suburbs and we dont have anything like that here.
WTF did you expect?! You're ordering from McDonald's! Are you kidding me?
With as concerned as you are, or should be, about the cleanliness at your restaurants, maybe you should consider a different way of putting the lids on coffee cups. The lids are always put on with bare hands right from where you drink. I think it may be a little more appetizing if you didn't see the employees sealing the cup with bare hands. Any comments?
raw chicken served at mcdonald's
I bought an order of grilled chicken ceasar salad at a local McDonald's in Fairfax, VA. and i got under-cooked chicken. http://img185.imageshack.us/img185/4111/p7180049iy0.jpg http://img337.imageshack.us/img337/4143/p7180048nk1.jpg Mcdonald's is the biggest fast food restaurant in the world but how they serve raw-chicken like that? i could have gotten really sick.
Read full review of McDonald'suncooked chicken
I bought an order of grilled chicken ceasar salad at a local McDonalds. And i got noticed that the chicken was so uncooked. Disgusting!!!
Read full review of McDonald's and 2 commentsterrible service
Went in to purchase food and ice. Again the employees were speaking in Spanish. When the employee asked for my order they spoke in English but then continued to Speak in Spanish to the employees in the back and front. Not only is this rude but this is an English speaking country and English should be their primary language. Speak Spanish in private setting...
Read full review of McDonald's and 18 commentsstealing from customers
I made a complaint recently because they were raping me and Dan Frazier VP of Operations sent me a couple of coupons... when I tried to use it... they raped me again. They would not tell me the name of the supervisor... perhaps it's Lucy but said they protect their own and would not let me win. The McDonald's is located in Kenmore Square Boston, MA. They are very rude and always laugh at me. I've tried being nice but they consistently rape me out of one to three items. What can I do to help them help the customer?
They don't give you the right orders ... check your food before you leave. This has been consistent.
Something along the lines of "you antagonistic SOB" right before you stick one on him in front of witnesses goes largely in your favor.
Say to the one doing the laughing "how'd you like a smack in the gob?" that usually does it, they soon realize its not as funny as they think especially if you threaten to smack one in the kisser. If he leans over the counter going "do it i'll call the cops" go ahead and break his nose "aggravated assault" you'll be let off with a warning!
employee behavior
Employees acting very immature, cursing, manager included being loud. Employees smoking right outside driveup window, leaning on open window.this place was good a couple weeks ago. I don't know what happened!
Read full review of McDonald's and 1 commenttreated bad and poor service
(7/8/08)i went to this mcdonalds that i go to all the time by my house but i never been treated like I've been treated tonight!!! For starters the guy that was taking my order through drive thru was going back and forth with me on the order like he couldn't hear, but we i got up to the window he was hugging on a girl that didn't even have a uniform on... i...
Read full review of McDonald's and 1 commentwrong order and undercooked food
I went to this mcdonalds on 07/02/2008 for a simple order at 10pm approx. at night. I ordered a grilled chicken sandwich, 6 pieces nuggets, and a Angus Bacon Cheeseburger. There was only 1 car in front of me and no one behind me the entire time I was there. It took over 10 mins to get my food.. I watched this young latin kid that was getting flirted with by...
Read full review of McDonald's and 2 commentspoor food quality and service
This Macdonald's is not following franchise food quality or service. The service is very poor and they are not representing the Macdonald's food standards. The fries are never fresh no matter what time of day or nite the hamburgers are not prepared to Macdonald's franchise standards. It really gives a bad impression if you have never eaten at Macdonald's and you eat at this Location makes you not want to eat Macdonald's.
I will never buy another meal or anything at this location. If ever I'm in the mood for Macdonald's, I will drive extra 15min to another Location. Not all Macdonald's in Gatineau Quebec poorly represent the franchise.
I was totally disgusted!
I once ordered an Egg McMuffin from a McDonalds in my area. Usually i don't do this but since i was in a rush i had to get something quick.
I saw that on the rapper, the eggs used in McMuffins were "fresh Canada grade a eggs"
I didn't believe this until i took ONE bite of the sandwich.
Inside the egg were pieces of the egg shell. It wasn't just in that one bite, i took the whole egg apart and found pieces of the egg shell all over! I was so mad. Not only was the sandwich small, i had paid over 4 bucks to find egg shell in it.
I guess i can say that they do at least use real eggs.
i just went up to mcdonalds in shepherdsville on 44 an ii had a hair in both of my mcchickens and the fries i got was cold
bullyand sexual harassment
To whom it may concern, my complain is the store manager of ewood mcdonald is known for sexual harassment to some of is crew member andbully is juniors staffs and the owner does not care what is going on, what is happening in that store.exaple of when condom was found under the frystation during cleaning by the former store manager(yasser) nothing was investigate and they no who is having sex after the junior workers has gone home.my question is, does mcdonaldsresturant allow sex in the office or in the resturant premisess with the staff just for promotion.the name of the managers making love at work are shoaib khalifa and challote dolye everyone working in that brach no what is going on between this two and is affectingthe employees they bully the junionr staffs some of the staff has be sacked by shoaib khalifa some resign and some have to get tranfer to getout of their way .something should be done pls shoaib is a prejudices .
flies and filth
There were so many flies you couldn't eat without swatting them away from your food, there was a roach bug crawling on the floor. The entire dining area was so filthy. This establishment needs to be reported to clean up there act. There is no excuse for a food place to be in this condition. I was in this business on 6-21-08 about 1:30-2:00 pm.
Read full review of McDonald's and 1 commentterrible quality food
There are only a few healthy salads and a yogurt parfait on the menu that is low fat enough for me to eat at McDonalds. But, because of poor management, the 3 McDonald stores here in Fairbanks never have the yogurt parfait when I'm there (6:45 am or noon), and there either out of salads or have only 1 type to choose from. And, then they don't know which dressings are low-fat. The last person that waited on me actually told that all their dressings were lowfat, which was a terrible lie.
It's aggravating to stand in line just to find out that they're out of everything that's healthy. It would seem that they should be making more of the healthy items if they're always running out.
why the [censor] are you going to mcdonalds and expecting to eat something healthy? that's like an oxymoron
Bad customer service
Hi i am writing about the service i had at Mcdonalds Coffs Harbour South this afternoon.
I had ordered 1 happy meal with 6 nuggets, 1 medium quarter pounder meal and 1 large cheeseburger meal with a extra cheeseburger we then got to the next counter an ordered another extra cheeseburger.
We then left the drive through and realised that we did not recieve our toy for the happy meal and we had to go back and get the toy my partner was in the franchise getting the toy and i realised we had a cheeseburger in the happy meal and not nuggets and also instead of a small fries i had 6 single chips in the bottom of the box with the paper bag just sitting there on top of the burger so i went in and told them and they gave me the nuggets and the small fries.
Then i went home and realised that we only had one quarter pounder meal which the burger was dry with hardly no sauce and a cheeseburger meal which the fries for that meal were very low the box was half full so we had accually not recieved our 2 extra cheeseburgers we then rang the manager and told him of this poor service and he told us to come get the other cheeseburgers and that was it my partner went and picket them up.
In my opinion it wasnt the poor management of the situatuation because when my partner went out and picket them up the manager seemed very annoyed at his staff for such a terrible mistake so i think it was the staff that were preparing the order that mixed it up so terribly. Also i think that instead of us having to waste petrol coming out again we should have atleast got the cheeseburgers for free we were quite angry that a place could make such a large mistake if it hadnt of been the whole meal been stuffed up we would not of been so angry but they ruined our dinner and for that i will not be returning to that paticular franchise for any meal ever again.
Thankyou for your time and for listening to my complaint.
have a lovely day
Yours Sincerely Jessica Norman
It's not the first time me buying at mcd Chris Hani the service is always bad I've never got good service
We go to Macdonalds Sunnybank Queensland frequently why is it that everything is cold .Berger, Chips, Pancakes, seems like its been cooked for so long and left sitting .It is discusting we complain about it butit never gets any better .Its got worse since they have started bringing it to the table you asked for food to be hot but it never gets any better. I asked three times for the fries to be hot but still came to the table Cold .This needs to be addressed our group of people that go there are sick of this .
Just bought a big mac meal from maccas on maitland rd mayfield, funny thing though when I opened the bag the two patties were chucked in the bag and the chips upside down and scattered everywhere. the big mac box was closed so they didn’t just fall off. I called and the manager who was too busy to talk so she called back. she said sorry, we have spoken to the staff member and we can assure you the patties didn’t fall on the floor or anything so it should be ok to eat. I thought wtf I didn’t even consider them falling on the floor. the manager then said she would replace the burger. great I will drive the 5km back and enjoy the replaced burger with my cold chips and flat drink. I had a better idea, tell your staff to take pride and serve a meal that’s had some level of care put into it. but before I get any comments back from loyal maccas works who will say that they were probably far to busy to pack a pre cooked meal right, let me say your excuses are as good as your half [censored] attitude toward good service.
McDonald at Cnr Cheltenham & Perry Roads, Keysborough VIC 3175 has huge problems with customer service and service. I have gone there at around midday on Sunday 5 of March 2017 to get 3 coffee late with two of my friends. I ordered 3 large coffee's in a glass. It took a girl and the supervisors/managers on duty Arshdeep and Nichole 1/2 hour and 3 attempts to get it right. Wow that was the biggest joke and stuff-up! I have never seen staff unable to make coffee latte in a glass even after been personally instructed how to do it .
First attempt resulted with coffee been provided in paper cups! Than the coffee was provide in 2 mugs and 1 glass and no plates and on a wet tray. On the third attempt it was done in a glass on a dry try and only 2 plates as they did not have plates at that location. When I asked the manager for the third plate he told me it was been used. I asked manager to show me where in the whole place was it been used. I was than informed that they did not have enough plates as it takes 3 weeks to get plates. Wow this was the same ### I was told in November and December last year when I happen to be there for the same order. Managers and staff at that location of Indian origins have no idea about customer service, hygiene or presentation. I made few pictures of what was eventually provided after I loost patience with lazy and untrained staff at that location. Two other customers come up to me and told me that this McDonald location has never got their orders right yet and they make tea or coffee 10 to 15 min before their rest of the orders arrive leaving coffee cold, NICE SERVICE. What a joke this store is when it come to customer service. I and my friends will never return back to McDonald for anything at that location or any other McDonald. With such a crappy service and 1/2 of drama just to get 3 coffee late was just a bad experience for which I was charged. What a joke McDonald. Time to do something about your customer service, lazy Indian management and presentation if you want people to return.
Darling harbour mcdonalds This is the third time we go sick from eating their having breakfast my friend got swollen arms and I was dizzy and nearly fainted the food is contaminated the burgers are cold and the eggs are terrible the RPA is 7 min away please get directions before eating as you could die from eating the food ... we are banking professionals working in darling harbour
Frankston maccas by far the worst I've seen. Junkies and meth heads congregate. Food is stale as if it had sat for an hour before we purchased it. Nuggets were hard and cold. And the Big Mac bun was stale. I actually spewed after later as a result of mild food poisoning. God knows what was in that putrid burger. Never again will I go back to that disgusting junkie filled poor excuse for a restaurant. The place should be bulldozed.
I have a complainte about to charters towers store Queenland you always have to wait or they don't have what you want l said that to the girl and she told me if l didn't like it because of the way l spoke her that she would refuse to sever me that made me laugh because they did't have any of the 4 things that l whated
People who work at McDonalds at Sandgate Queensland Australia you have been shamed, we ordered two larges big mac meals to only find out they were the same size as an Cheeseburger, and your chips were very salty and cold, and we had to wait sooo long to get our food in the drive thru.
HELP I just ordered a fish burger it was a cold fish burger I got.
Please help us we are a long way away and it seems like head office don't care that you have the worst store in Australia in Allice Springs.
I don't want you to reply with the same tired speall we need action. I know you have had so many complaints and so far we see no action. I Sirgestion for you would be to get some one out here and see for your self. Put some effort in to job.
McDonald's is a resturant that my family really enjoyed over the years, but 350 Redbank Plains Rd, Bellbird Park QLD is one disgusting restaurant. For the past months now, every time we buy food there we find long hair in the food. I think the staff need to cover their hair for the safety of the people buying the food. We dont want get sick by eating the food that we love: well this last one so bad because we took our first order back because of hair and the other one that was given to us also had hair! Cover your hair McDonald's Billbird Park Staffs! We have pictures.
yorkie dog allowed
Had breakfast at McDonalds in Bella Vista Ar. ..two breakfast sandwiches/two drinks. 8 customers received various orders...all but one ordered had after us. They had somehow lost our order...a little aggravating, but mistakes happen. While waiting, I was FLOORED to see a woman walk in CARRYING a Yorky dog. I couldn't believe my eyes when the MANAGER stood there and took the order, long haired dog over serving counter.Then the customer went to fill her drink with, again the long haired dog over the drink area. When I let the manager know the dog should not be in there, the managers response was ...yeah the woman should not have brought the dog in. I told the manager, " You should not have served her !"Needless to say, going forward, My family, I, nor friends I've told will go there .
Еeam member licking her gloves
I was ordering my meals and the girl at the back that was cooking the burgers put her mouth on her gloves and licked them.
She was playing around with another worker and when she was told by another higher up worker to change her gloves cos she licked hers, she made offensive remarks towards the worker and myself. She said i was a liar and she started to tell other workers that i said that she licked her gloves, and talking really loud so everyone in the restaurant could hear what i complained about, then when she was making the last of my burgers she was laughing about something she done to my food, like spat in my burgers or put hair or something like that.
This was very very unacceptable, rude, immature, and offensive of the girl to do this, for my friend, daughter and myself to go through just for 3 happy meals.
bulls#!t she didnt lick her gloves, i was there on that day, myself and many others saw that she didnt.
arguement with employee
On 3/31/2008 at approximately 1030 AM, I went to the MacDonald's Restaurant on 72nd St and Third Avenue. I had the misfortune of encountering the rudest person I have ever met. The young man who would not give his name up, was hispanic. The manager would not give his name to me and hid him in the back of the store. She would not give me a phone where I...
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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Brought a double cheese and bacon burger the meat was black and the bacon was grey .🤢
Yea oncem i bought fries from them and there was black stuff all over it and i got sick.
You should have just asked for a replacement they would have replaced it there and then, or I would have if I had been working on the checkout. But sadly I will never know what it's like to work in a McDonalds, you can read why in my complaints.