McAfee – Page 12

i keep getting e mails to renew my subscription ive put my account on auto renew ive been on to your help line ive paid £39.99 3 times more than i should have done mcfee also owe my nearly £400 pounds from a bank transaction, the helpline promised me a call back within 24 hour i have received no such call you either resolve this situation, ? or ill be cancelling my subscrpition and changing to norton

Was told I would get a refund after cancelling the automatic renewal Within the allotted time. Received a callback and when answered, he did not speak. Then when I ended the call he left a garbled message on my answerphone. So I called the customer service line, waited on hold for 20 minutes and a lady answered and when I mentioned refund she did not speak. I am still on the line to her now and she is not speaking! Then she actually just said ‘there was no response from the customer. I am disconnecting the call' when I was talking to her! I have never dealt anything like this before with any company. I want a copy of the call.

As you know there's a McAfee renewal fraud happening by email. I just got one and wanted to supply you with the sender's email address. I don't know where to forward it so I'll just copy/past it here;

from

susan ell
To:[protected]@aol.com
(forwarded to my email [protected]@sbcglobal.net)

Actual message;

Dear McAfee Subscriber,

Thank you for remaining a part of our McAfee family.
Your LiveSafe Antivirus Protection & Internet Security has been set for renewal.
Here is a summary for your upcoming auto-renewal of your McAfee antivirus.
Product: McAfee LiveSafe
Renewal Date: 30 December, 2021
Order ID: 0369
Order Total: $399.99

Txn. Status: To be charged from Card or Banking credentials, saved on the server, as automatic debit.

Current Plan: 1 Year Subscription (Up to 2 Device)

If you have any queries or would like to stop/cancel this renewal, contact us
+[protected]

Regards,
McAfee®️ Renewal Support!

Thank you for choosing McAfee®️

I have a 1year subscription already and needed to renew a weak before. The auto renewal simply chose a higher plan for more money I did not authorise... A completely new package!
Cannot get through to any customer support / telephonically or otherwise and the telephone number in south africa number does not exist?

I know have 2 anti virus running 1 as normal and the second I never authorised but deducted from my bank account...
Shocking cutomer service and very unethical business practice the "bot" does not help completely useless. Where to from here...

I'm sure this isn't your company. However, I received an email "thanking me for my order" for $499.99. I never placed this order. When I called the number in the email [protected], I reached a foreign sounding gentleman who told me I had to fill out a "reimbursement form." At that point, I told him I was reporting them as fraudulent and I hung up. No money has been removed from my accounts, but I wanted you to know.

Why is there no email address for customers that are hard of hearing and do not want to contact Mcafee customer services via telephone. Also why is live chat never responded too. I have waited hours for a response even when linked via a contact service number. Very frustrating company to deal with.

So why do Mcafee charge a loyal customer who's been with them since 2007 £89.99 for 12 months Total Protection when your web site is offering Total Protection for 10 Devices for 2years for £54.99 and £27.49 for 1year.

Plus to make the situation additionally disappointing for loyal customers is that Amazon are offering Total Protection for 1Year for jut £14.99

Also your competitor Norton is offering Norton 360 for two years for 10 devices via Amazon for just £24.99

12/14/2021 : 1:31pm
The subject email contained the following:
ORDER ID: MF198551459
Helpline No. + [protected]

The email stated $499.99 will be deducted from your registered payment method.
I do not have McAfee Total Protection.
I called the Helpline noted above. I told the person I talked to and told him I did not have McAfee Total Protection. He said I needed to fill out a cancellation form. I refused to complete the form and decided to call/email the real McAfee. I did call your help line, but your person hung up on me.
Address on the email:6220American Center Drive, Sa Jose, CA 95002

Thank you,
Paul T. Goss
[protected]

I mistakenly took a subscription a year ago and back in October/November followed chat line insgt5ructions how to get it cancelled. However I found that on 5/6 December, a sum of £89.99 had been taken from my account. I have tried chat lines, telephone calls hanging on form over half an hour in every case and then being put through to Technical Support which I did not want. Please can I be refunded the £89.99 that was taken from my account in early December. My complaint concerns the fact that although I thought I had cancelled, this had not been activated and all attempts to contact McAfee have been to no avail, being constantly referred to Technical Support.

Please note that I had no issues with McAfee otherwise and please note also I do NOT need to be referred to Technical Support. All I require is a REFUND.

Thanks
Huw Davies
[protected]@aol.com [protected]

I activated a small business cover on 30th september 2021
It was automatically cancelled on the 16/11/21
The Mcafee programm started pinging so I called costumer support.
I talked to someone who added cover until 16/12/21 (LiveSafe)
Two week later my LiveSafe started pinging saying my trial was over and I should upgrade.
Called SUpport again and they added protection on SmallBusiness unitl end of 2022.
Issue is I can't activate it as Mcafee thinks it's expired since xx days (days basically count down to end date so three days ago it said expired 23 days ago and today it says expired 20 days ago, when really there are 20 days left.)

Spent hours on the phone trying to fix an issue I didn't cause.

Just want you to fix it, although at this point I don't know that I can trust your costumer support services.

Hello All,
I paid online for a two year subsciption with McAfee on 28th July 2021.
I automatically received a confirmation email from them on the same day.
I have raised the issue with McAfee in UK and France but in vain as they did not accept my proof of purchase (Bank Statement) because it does not mention McAfee but "AntivirusPaid instead". Despite the production of the said document supported with the confirmation email from McAfee, they refused to acknowledge payment of the actual subscription and I have been left with no cover since July!
As I paid via PayPal, I also produced a copy of the payment but also in vain!
They were however kind enough to send me a link to use to restore the paid version but because I exceeded the hour then, I was not able to activate it. I then notified them in order to resend the link but with no success as they ignored my successive emails ever since.

I would be grateful if you could possible resolve the issue before I escalate it any further.

I am enclosing all correspondence to that effect.

Kindest regards,

Mr Abdelkrim MATSA
MOB: +[protected]/+[protected]
Email: [protected]@yahoo.co.uk / [protected]@gmail.com

I am writing to you with a view to a refund of all monies illegally taken from my bank account without my permission.
I have been having money deducted over the course of a number of years as confirmed to me by your representative Teresa on the 7th Dec 2021.
I called as I noticed a deduction from my bank account of £79.99. This was the first time I had noticed this as I don't have paper copy's of my credit card statements. I know I should have but that's down to me.
I have never had McAfee internet security at any time, this was also confirmed as there is no record of my e-mail address which is [protected]@hotmail.com.
I was then advised that Lucy Stevens (my Daughter) is the name on the account. But my Daughter doesn't live at my address and hasn't for over 10 years. She also doesn't have McAfee internet security packages and hasn't used the e-mail address you have for her since she moved from my address. We have no knowledge of any payments that you have stolen from my account and have never at any time given permission for this. My Daughter has no knowledge of my credit card details, the card isn't registered to her and I want a full refund of all monies taken from me.
I contacted yourselves and was given a ref 1-[protected].
I was told my daughter would have received an e-mail from you informing her over the years of the money taken from my account, this is clearly not the case as this she doesn't have that e-mail address and hasn't done since she left home, over 10 years ago. This is clearly a gross error by an internet security company that clearly doesn't practice what it preaches. The card isn't registered to my daughter, she doesn't live at my address, its my account and I dont and never have had Mcafee security. There is no record of me on your accounts. I will esculate this further with an ombudsman If I do not hear from you, with your offer to reimburse me for all monies stolen

Sharon Stevens.

You took £89.99 from my bank account with my say so I no longer want to us you and no intention of renewing my payments. I need the money returned to my account. I live on a fixed pension and I am 85 years old and cannot afford £89.99 a year. Thank You

John W Page

For a start I was on the phone to your customer support for over an hour to which no one answered or spoke in that time.
I chatted to daniel this morning on chat line in customer services only to be told at the end of it it was a customer support issue, I was promised a phone call within 20 minutes to 30 minutes its now 2 hours later?
My problem is I want a refund, manly because your price has gone up 50% since last year but also I was not aware you could take the money from account without my permission.
I am not at all happy with the service you are giving, I wonder if your phones are in working order?
My refund will take no more than a few days I hope once you find someone to act on it.

I canceled McAfee a long time ago.
Now they are emailing every day sometimes piggybacking other emails.
Not just once a day,
if it does not stop them I will be seeking harassment and block them.
I left cause they were very too expensive

I received an email message today 11/16/21 from a Joseph Martin, , that a McAfee auto renewal was charged to me for $269.99. I cxl my account and auto pay over a year ago. CXL #[protected].
This may have been a bogus email. I called the number and they tried to get me to sign into a web site to get a refund. I discontinued my conversation and I hung up.
Did McAfee send that email to me? Do you show that I cxl'd?
Thanks for your help.
Patty Gomer
[protected]@att.net

I have been receiving two or three e-mails every day purporting to be from McAfee asking me to renew a subscription but my annual renewal is automatic. I think the e-mail messages are a scam. Do you have previous knowledge of any such scheme. Worryingly the letter-headed messages appear to be genuine. If they really are from your company please let me know how to proceed.

To whom it may concern. McAfee LiveSafe

I have received an e.mail from your good selves and have noticed that McAfee LiveSafe has taken 89.99 pounds subscription from my bank account on the 14/11/2021 .Invoice:- CS2899209659

Please! can you inform me, as I am very confused, as to why on your, My account McAfee page, has 2 x accounts for the same product, one of which is still active until 07/08/2022 and was paid for on 08/06/2021 to the sum off 89.99 pounds.

I have also noticed on the McAfee account page, that this has been going on since 2017 for both accounts each year.

McAfee LiveSafe via McAfee Partners &
McAfee LiveSafe via Dell .

Both accounts are from the same address:- Building 2000, City Gate, Mahom, Cork, Ireland
and both share the same VAT number IE6410804G

Please can you return to my bank account the monies that are owed me and remove one of the McAfee accounts from the McAfee Account page, so there is no more confusion.

Can you confirm that:-
1:- You have received this complaint.

2:- That you are dealing with the matter in hand and refunding my bank account the monies that is owed to me, forth with.

Yours faithfully

Caroline Porter.

Product has slowed my computer and phones down so bad I am uninstalling product. I want a full refund.

10/2 I received my monthly report, but I couldn"t open it.
10/3 - 11/07 I received notice that my account was ready to expire. The one year charge is either $69 or $79. When I received that message, before I placed the order, I checked on the status of my account. Since I was up to date, I did not place that order.
11/08 I received my receipt for the order #CS28955491915
11/10 I woke up to the message that said "Don't let your cart expire"
11/10 at 10:07 am, I was given the contact information from GetHuman, I filled out in specific detail what my problem was and what I needed to have it fixed. I have tried to reach McAfee many times. I think that the positive orrelation between ease of communication and the integrity of the vender is hard to overstate.
Do I strike you as a person who is disorganized? flightly?

I have been with this company for the last 5 years. Every year when it's an auto renewal, they charge me the largest (most expensive) package that they have. I always have to call them and tell me to credit me and only charge for the smaller package. This year when I tried to call their 2 800 numbers, there is a loop and you can't get through to a live person. I press the buttons for the refund department and it does not recognize options 1 or 2 and hangs up. I think it's a bad business practice to charge me the most and if I can't get through to a live person, how can i cancel the service. Very frustrating as I've spent alot of time on hold with no indications that anyone is going to answer my call.