McAfee – Page 5

I tried to remove your service and now get things from you that tell me I need to renew, or I have infected. Es very time it pops up You locks up my computer. And I have to reboot. The biggest Virus I have is McAfee.

1. When I received my new computer on January 2023 with the computer came a free download of McAfee. I was not at home, and I could not load the program I wanted.

2. When I got home, I deleted McFee (or I thought I had) now When I try to use my new computer I keep getting pop ups that say Things like, "Critical Viruses found", Your McAfee subscription has expired. (no way! is that what happens when you disconnect and remove McAfee from my computers wardrive?), Virus found, Pc is at risk, Your Computer is infected, your system is damaged, PC Is a risk...

Do you want me to go on?

3. When I try to click on the pop up, that locks my computer so I cannot do anything until I use ctrl+alt+delete, that will close my computer down. then I can restart my computer for a short time. How can I uninstall thes Virus called McAffe?

Several years ago I attempted to discontinue McAfee service on my computer. After numerous attempts, McAfee finally discontinued service and I received a refund.

Yesterday I received an email advising thst McAfee service on my computer has been automatically “renewed effective February 1st which is “in accordance with my contract.” I do not want McAfee and in fact no longer use the PC I originally had service on.

We just discovered that McAfee has been billing us three times per year, and upon investigation, we discovered that two of the accounts were protecting “zero devices.” We tried to chat with them, and they keep telling us that they don’t understand our complaint, so I asked for a refund, but when I request it, it will only let me go to a certain point, then it starts over again asking for the same information I just answered. I feel like the company I hired to protect me is actually scamming me. They just charged my card $156.66 for a subscription that has “zero devices” listed that they are protecting. Another account says it has 3 devices, but they can’t provide me a list of which devices they are.

Respected sir

i have purchased macafee total protection software on 27th december 2022 , i have downloaded and installed the software. I am scaning my system every week and getting fully protected report. But last one month i am getting two reports one is fully protected and other is five virouses found needs to buy macafee.

I am in two states of mind one the software i have purchased is of correct quality or bogus and two your popup is giving massage every second of virous entry into system

i am attaching herewith the certificate issued by you for all future refrences for confirmation of payments. Requesting you to look into matter and do the needful

regards avinash deodhar

the serial number of confirmation is

a5n3lu3a3abas6e

I replaced my laptop in 2018; which included a trial of McAfee LiveSafe. I did not realize upon updating that instead of merging my subscription; it created a duplicate. As recommended, I had autopay - and just realized I have been double charged since 2019. I realize I should have caught this - but, life just got in the way. I have called customer service; and was granted 1 refund for the most recent renewal; but neither representative could go beyond that. I asked for Supervisor - and, was told no one was available but I would be called back the next day - it never happened. It is impossible to get throught to someone who can actually address this issue. It was obvious I had two subscriptions and one was not active -- I feel like I have been ripped off; and I don't care about their refund policy. This is wrong - and; non-existent Customer Care. In reading blogs - It seems this is a common Business practice. Can you please help? I truly feel I am owed $360 in over-charges.

I purchased your software Jan. 20, 23. The cost was $79.99. The order number is CS3189764988. You deducted from my account and I have no service. On Ja. 28, 23 2nd charge was $19.99. Again, a charge and no service. The order number is CS3195739149. Please credit my credit card. I really want to make a dispute with the credit card.

Thank you,

Susan Steiniger

My late wife subscribed to this product and set up an auto-renewal - the windows desktop with it installed - it is no longer used.

After she died I noticed a payment to McAfee, I asked them to cancel the auto-renewal (which they probably did) and for a refund which, they say was given. The money never showed up in my bank account, possibly due to the account name being changed from a joint to a single account.

I've been on to them and my bank several times, my bank says they must have an ARN (acquirer reference number) this is a unique transaction tag which can be used by the bank to find out what went wrong - apparently it's 23 characters long. I've been asking for the ARN of this transaction for weeks now and although they've given me other numbers - no ARN and hence, no money.

I was sent an email advising me that I had been charged $399.99 for a 3 year Mcafee subscription. (Invoice 670092, dated 7 February 2023) I did not order this product and do not want it and I need to be refunded the amount that I was charged. I replied to the email within the 24 period that was stipulated on this "invoice".

I did try to phone the help line but was guided to a website that I did not trust by someone who explained that I needed to download something from the web in order to obtain a “cancellation number”.

Why do I need to obtain a cancellation number for a refund of something McAfee are capable of charging me for without any authority from me or without any difficulty accessing my account?

If McAfee can take my money without my permission, why can't they refund me without me having to download something I don't trust in order to get a cancellation number?

I already have Mcaffee virus scan installed. It runs out in March. A couple of days ago I received an email from you to renew - I clicked on it and paid for a 2 year renewal £116.99. I have just tried to log on. It is asking for a one time passcode - I have tried repeatedly to put a passcode in but it doens't work.
I have just looked at the cost of the virus scan offered on your website - it is only £39 a year so I want to know why I have been charged more. I would like a refund immediately please.
Thanks for trusting McAfee, Shirley!
Order Confirmation #CS3202022459
Order received on 06 February 2023
Order Summary
McAfee® LiveSafe™ Unlimited Devices
£116.99
Starts: 22 March 2023
Expires: 22 March 2025
Today you’re paying the introductory price for your first term.
Sub-total
£116.99
Order Total
£116.99

I had issue with my live safe subscription it was telling me it was expired, and I would have to purchase again, IT DOES Not expire till 9/10/2023 thank you. Finally, a rep called me back after i called three times and had to wait over 30 mins, to talk to a Humen. I may not use McAfee again after my subscription expires on 9/10/2023. I give reaching customer support a -000 rating..

I have repeatedly called and been promised a call back from a Supervisor and so far nothing. No one is able to help or answer questions.

Yet again in January a payment has been taken from my bank account, this year £84.99 - you are not able to stop as this is not a direct debit.

I have told them my subscription in inactive and no auto renewals - so how can they continue to operate in this way?

the Complaint Reference I currently have is [protected]

Would never deal with McAfee again

on 29 december 2022 Mcafee took £84.99 out of my account, even after having to return my fee either last year or year before. We do not want anything to do with Mcafee & require the money you took out of our account without our permission returned ASAP. Bank will be told again not to pay Mcafee anything again & help get our money back ROBERT WATSON

I canceled my Macafee account and had to cancel my credit card because Macafee kept trying to charge my card for something I did not want. I am now unable to get anything done on my computer due to the constant pop ups from Macafee. I have purchased another product and DO NOT WANT MACAFEE so please get off my computer or I will sue the company I have already spoken to an attorney I absolutely hate macafee company and would never do business with them again

Patricia C Tighe

I am forced to pay for an auto renewal that I did not agree to. I was told I was not allowed to speak to someone higher up because they do not take calls. I have always purchased the product from the store. I have had this issue before, and it was rectified. Now that this issue is occurring for a second time and you are throwing that this is policy bull crap at me, this will be the last time when this subscription is over that I will be a customer of McAfee. I am very dissatisfied with how the rude the customer service representative was from the very beginning. As soon as I told him what my issue was, he made me feel like well; and excuse my language, but he basically had this whole [censored] you to attitude, as if I had done something to him. Yes, I can say that maybe I then became a bit irate after his kiss my [censored] attitude showed up.

First I've got an email for ID teft

Mcafee gave me a case number but I can't contact anyone for days

Auto renewal was off, but I got a bill, 30 days before and McAfee turned ON auto renewal.

I turned OFF again and try to contact Customer. There is no way to do it!

I canceled the subscription February 28, 2023

I've got an email regarding cancelation

Received a bill from Malaysia in 'RM' charges. What is 'RM'?

This subscription is for PC which doesn't work for months

Here are screenshots:

January 23rd at approx. 4 am , turned on my computer and low and behold, McAfee has messages, viruses and I should Renew, give them my Credit card, when Chat lined them, they wanted to access my computer, what a buch of crooks,

Please report this to senior management, and third time this has happened, fed up with, "we will give your money back" nonsense tried within days new messages to renew, force you to get McAfee to fix the problem they create

Want to get compensation from them

'My hard drive crashed cost me $500 plus loss of all my data

Stop the Madness

Allan [protected]@inplayrealty.com [protected]

I'm a Canadian on vacation in Mexico for the winter. I want to cancel my subscription for Mcafee. I had an auto renewal on but I did not realize what the price would be as the site kept giving me the renewal amount in Mexican pesos. I have 60 days to cancel and receive a refund. The number I have to call Mcafee does NOT work from Mexico and there is no alternative that I can see. No email or live chat. IF there is such a thing, Mcafee has made it so difficult to find that I have had to give up after an hour of searching and intense frustration. It's not right and I feel the company is giving me no options despite their assurance of being able to get a refund.

They hacked into my computer a month or so ago and I had to do a special program to get them out of my programs. Now they attached again. What is the matter with those people? STOP STUPID! I do not want McAfee and would never recommend them to anyone. If hacking into computers by illegal methods they should be banned from any online communication. NOW, get off my computer. I should not have to be running special programs to get these greedy companies stopped.

Yesterday (01/08), I did receive an warning that my laptop was infected by 5 viruses and asking me to renew the protection contract.
I did it yesterday but the warning keeps coming and asking for me to renew the protection contract,
Plest let me know what to do to remove the viruses.
My contract nbr. is N76C6SC9S6NR87P4
Thanks.
Otacilio Prior

I updated my E-Mail address and McAfee account on 3rd January 2023. The QR code you displayed returned with a Mediacraze site which I presumed was connected to McAfee and I filled in my details. I now realize this is a scam site. I do not want or use this Mediacraze. They will bill me within the next two or three days. Can you assist in cancelling the upcoming subscription to them?