McAfee

I was sent an email advising me that I had been charged $399.99 for a 3 year Mcafee subscription. (Invoice 670092, dated 7 February 2023) I did not order this product and do not want it and I need to be refunded the amount that I was charged. I replied to the email within the 24 period that was stipulated on this "invoice".

I did try to phone the help line but was guided to a website that I did not trust by someone who explained that I needed to download something from the web in order to obtain a “cancellation number”.

Why do I need to obtain a cancellation number for a refund of something McAfee are capable of charging me for without any authority from me or without any difficulty accessing my account?

If McAfee can take my money without my permission, why can't they refund me without me having to download something I don't trust in order to get a cancellation number?

I already have Mcaffee virus scan installed. It runs out in March. A couple of days ago I received an email from you to renew - I clicked on it and paid for a 2 year renewal £116.99. I have just tried to log on. It is asking for a one time passcode - I have tried repeatedly to put a passcode in but it doens't work.
I have just looked at the cost of the virus scan offered on your website - it is only £39 a year so I want to know why I have been charged more. I would like a refund immediately please.
Thanks for trusting McAfee, Shirley!
Order Confirmation #CS3202022459
Order received on 06 February 2023
Order Summary
McAfee® LiveSafe™ Unlimited Devices
£116.99
Starts: 22 March 2023
Expires: 22 March 2025
Today you’re paying the introductory price for your first term.
Sub-total
£116.99
Order Total
£116.99

I had issue with my live safe subscription it was telling me it was expired, and I would have to purchase again, IT DOES Not expire till 9/10/2023 thank you. Finally, a rep called me back after i called three times and had to wait over 30 mins, to talk to a Humen. I may not use McAfee again after my subscription expires on 9/10/2023. I give reaching customer support a -000 rating..

I have repeatedly called and been promised a call back from a Supervisor and so far nothing. No one is able to help or answer questions.

Yet again in January a payment has been taken from my bank account, this year £84.99 - you are not able to stop as this is not a direct debit.

I have told them my subscription in inactive and no auto renewals - so how can they continue to operate in this way?

the Complaint Reference I currently have is [protected]

Would never deal with McAfee again

on 29 december 2022 Mcafee took £84.99 out of my account, even after having to return my fee either last year or year before. We do not want anything to do with Mcafee & require the money you took out of our account without our permission returned ASAP. Bank will be told again not to pay Mcafee anything again & help get our money back ROBERT WATSON

I canceled my Macafee account and had to cancel my credit card because Macafee kept trying to charge my card for something I did not want. I am now unable to get anything done on my computer due to the constant pop ups from Macafee. I have purchased another product and DO NOT WANT MACAFEE so please get off my computer or I will sue the company I have already spoken to an attorney I absolutely hate macafee company and would never do business with them again

Patricia C Tighe

I am forced to pay for an auto renewal that I did not agree to. I was told I was not allowed to speak to someone higher up because they do not take calls. I have always purchased the product from the store. I have had this issue before, and it was rectified. Now that this issue is occurring for a second time and you are throwing that this is policy bull crap at me, this will be the last time when this subscription is over that I will be a customer of McAfee. I am very dissatisfied with how the rude the customer service representative was from the very beginning. As soon as I told him what my issue was, he made me feel like well; and excuse my language, but he basically had this whole [censored] you to attitude, as if I had done something to him. Yes, I can say that maybe I then became a bit irate after his kiss my [censored] attitude showed up.

First I've got an email for ID teft

Mcafee gave me a case number but I can't contact anyone for days

Auto renewal was off, but I got a bill, 30 days before and McAfee turned ON auto renewal.

I turned OFF again and try to contact Customer. There is no way to do it!

I canceled the subscription February 28, 2023

I've got an email regarding cancelation

Received a bill from Malaysia in 'RM' charges. What is 'RM'?

This subscription is for PC which doesn't work for months

Here are screenshots:

January 23rd at approx. 4 am , turned on my computer and low and behold, McAfee has messages, viruses and I should Renew, give them my Credit card, when Chat lined them, they wanted to access my computer, what a buch of crooks,

Please report this to senior management, and third time this has happened, fed up with, "we will give your money back" nonsense tried within days new messages to renew, force you to get McAfee to fix the problem they create

Want to get compensation from them

'My hard drive crashed cost me $500 plus loss of all my data

Stop the Madness

Allan [protected]@inplayrealty.com [protected]

I'm a Canadian on vacation in Mexico for the winter. I want to cancel my subscription for Mcafee. I had an auto renewal on but I did not realize what the price would be as the site kept giving me the renewal amount in Mexican pesos. I have 60 days to cancel and receive a refund. The number I have to call Mcafee does NOT work from Mexico and there is no alternative that I can see. No email or live chat. IF there is such a thing, Mcafee has made it so difficult to find that I have had to give up after an hour of searching and intense frustration. It's not right and I feel the company is giving me no options despite their assurance of being able to get a refund.

They hacked into my computer a month or so ago and I had to do a special program to get them out of my programs. Now they attached again. What is the matter with those people? STOP STUPID! I do not want McAfee and would never recommend them to anyone. If hacking into computers by illegal methods they should be banned from any online communication. NOW, get off my computer. I should not have to be running special programs to get these greedy companies stopped.

Yesterday (01/08), I did receive an warning that my laptop was infected by 5 viruses and asking me to renew the protection contract.
I did it yesterday but the warning keeps coming and asking for me to renew the protection contract,
Plest let me know what to do to remove the viruses.
My contract nbr. is N76C6SC9S6NR87P4
Thanks.
Otacilio Prior

I updated my E-Mail address and McAfee account on 3rd January 2023. The QR code you displayed returned with a Mediacraze site which I presumed was connected to McAfee and I filled in my details. I now realize this is a scam site. I do not want or use this Mediacraze. They will bill me within the next two or three days. Can you assist in cancelling the upcoming subscription to them?

0n the 24th DEC I paid my renewal fees for a year of £39.99 through PayPal. Afterward I tried to download the software but a notice popped up to say that a fault is stopping it being down loaded. Unfortunately it went of the screen before I could read it? Then on checking my bank statement I read that 2 payments of £39.99 on 30th Dec was deducted from my PayPal account to your company. So on balance I have paid twice for an order and received nothing? Could you please look into my complaint and while doing so is my comp covered for Viruses. If it cannot be resolved satisfactorily I will accept a full refund?

I paid £107 for for two years total cover. This was back in September/October of 2022. The security protection/subscription would not download. I was unable to download all the package, so I had to uninstall the whole app.

I have had no online protection because of the above.

The subsequent attempts I have made to contact and resolve this matter have been stopped because after paying for the two year protection/cover, all the help pages, in fact everything now appears in ITALIAN!?!

There are no pages online in ENGLISH. Why is this?

And now I have not only missed the time period within which to get a FULL REFUND, I am now experiencing online issues to STOP the AUTOMATED subscription.

I called Mcaffee as I needed to renew from total protection to the premier plan, as I was never aware that total protection did not give me identity protection. Mcafee said my computer was infected and that he could give me the premier plan for 3 years for 279.00. I never was told that I was switched over to Jiniigram, a computer tech company, affiliated with Mcaffee! I was charged 279.00 to my credit card ending in 8836. Little did I know that they were charging me for service to my computer besides Premier, which was all that I wanted. Misrepresentation and upselling without fully informing customer that he was no longer dealing direct with Mcaffee. Requesting refund, and then I can continue with Premier for only 1 computer or device at best price for 1 or 2 years only! Someone at Mcaffee needs training or a talking to for not fully informing consumer what he is getting. I will await your reply before pursuing this further. Thank you [protected]@aol.com [protected]

ich bezahlte via Internet für ein Jahresabonnement 79,95 € bei McAfee. Das war im August, bis Heute habe ich kein von Virenschutzprogram erhalten. Sind über vier Monate. Irgendwann eröffne ich einen [censored]storm im Internet wenn es so weiter geht

27AUG.

F.WERT29AUG. McAfee *www.mcafee.com

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-79,95 €

I am absolutely furious, you have once again broken into my Computer and added your Security. This is the second time that you have done it. I have searched my Programs and cannot find it but every time that I try to Log on your Virus Warning comes up. Because I cannot find it I cannot Delete it. So if you dont remove it immediately I will have no choice but to take Legal Action for Invasion of Privacy. Now do as I ask or face the consequences. Yours Roy Lawrence

I am based in the UK. I took out a subscription on 2 December and realized that I already had one and wanted to cancel my recently purchased subscription and get a refund. There is no working facility on McAfee to do this.. I am advised that - You are not entitled to self-refunds under the Fair Consumer Contracts Act (FCCA). Please call customer support at [protected] for additional assistance.

Their web page also advises - 30-day money back guarantee

If you’re not completely satisfied, we’ll be more than happy to give you a prompt and courteous refund.

This is not what I am experiences. There is no opportunity to talk to an actual person and the digital 'customer services' is not able to get an agent although I have asked several times.

I attempted to download McAfee onto my laptop. Twice it wouldn't download. I sent them emails and each time it came back that their mailbox was full. It took me a long time to find a telephone number but eventually I did. Their technical department couldn't get it to download either. I spent well over an hour dealing with them. I have now received charges for downloading McAfee onto my laptop but I never got it and their techs couldn't get it to download either. I asked them to remove their ads which keep coming up and refund the money they had charged. They informed me that because I was past 30 days they could not refund me. How can they charge me for something I never got? They did say they could remove the automatic renewal for me. I want to them to stop popping up on my laptop. I close their ad and it just comes up again right away. I can't enjoy my laptop with this constantly happening. I have since received emails saying my complaint has been resolved.