McAfee – Page 2

Truekey works very poorly. It will show the passwords as stored correctly but it doesn't auto fill all of the time. After having to create new passwords quite a few times it no longer seems that I should have to pay for something that works this poorly. Customer service would not give me any kind of refund. I only wanted my money back for the extra storage space that I had paid added money for when using the true key function, not McAfee itself. They wouldn't do that. There is no place for me to place a complaint. No complaint department.

be careful of a scheme that you get a email or text from the phone number#[protected] from Washington state even though he stated he was in beautiful California but that's a lie. He tells you to look at screen for something in the corner of site. Its not there. Then he says look type in www.tdlive.com and he will help. DON'T DO IT BECAUSE THEN HAS ACCESS TO COMPUTER AND CAN SEE EVERYTHING YOU'RE DOING AS YOU KEYSTROKE. I not watching he got into my computer. He stated I am reimbursing you for $450.00. But you need to fill in the amount that is going back to your bank acct. So there is a block there you only can type. You fill in the amount and all of sudden it sends $4500.00 and you say omg what happened you just screwed up and sent $4500 not $450. Then he talks you into verifying it in the bank and in the meantime he viruses your computer which is removed now. He makes you feel like you did it when it is the scam. You say reverse the funds. He says I can't. I'm going to get fired and I need to feed my large family. I live pay ck to pay ck. Then he says do you have a checking acct or debt card. I said I dont. I online banking totally. sorry. Then I said what else can you do. You need to go to your bank get cask for the $4000.00 and go to Walgreens and wire it back. I said can't leave my home. He said zelle. I said I have. You ant due to limits of your bank is 1K. Send 998.00 which this is weird because I know its 2K. No 998.00 and dont contact bank of phone. RED FLAGS EVERYWHERE! So I contacted bank and teh customer rep stated my sister got the same problem last night. Did you send any money I said I tried but wouldnt go thru. Your luck. Now here is the worst contact your bank close all accts immediately and go to the bank and reset up your accounts again. This is the only way they cant get into your accts. They have every keystroke needed to wipe your accts out within mins. He knew I had a government check dep yesterday and the amount.

that is scary. Im not that guible but they got me scammed but no money I realized right away.

On 11/16/22 purchased Mcafee protection from this company and was told it was for 3 years and charged my credit card $249.99 also tried to sell me 5 years for more money. Now when you call the number [protected] out of service. Tech drive support 155 Willowbrook Blvd STE 110, Wayne NJ 0770. Invoice order # TDS003105.

My new computer tower an HP window 11 upgrade that had McAfee installed with a temporary license agreement that I never used . I

I installed Bitdefender instead.

This morning I have been bombarded with false claims that a virus had been detected and that I needed to pay McAfee to fix the issue. I removed them and still the problem persists.

They have forced me to continually refuse their service, interrupted my morning schedule and in general just plain pissed me off .

MacAfee, has no business deciding what anti- malware software I use and to flat out lie about potential threats , false claims after I ran a full Bitdefender scan amounts to outright fraud.

I purchased mcafee livesafe for a year with unlimited devices. now at once my mcafee account is inaccessible. I am not getting any code on my mobile to log in. onetime pass code function is also not working. I complained many times even i am sharing latest service request 1-[protected], 1-[protected] but no response. I cannot download software on other device because it needs to login mcafee account which is not accessible now.

I have tried and tried to cancel my subscription way before my renewal took effect. You charged me $149.99 when I already have another provider at $49.99

For the same service. I gave you a chance to match it, you ignored me. I tried to contact you at least 5 times. You can't be bothered or at least make an effort to direct me to the right department. I am beyond upset.

I want a full refund. I can't believe you treat your customers with little respect.

But I want to show some respect to the person reading this. Of course this is not your fault. You have nothing to do with this, but help me out. I can't afford to have 2 companies doing the same thing. I am a senior on a fixed income.

So I would so appreciate it, and resolve this issue.

Thank you,

Peter Schardt

I had various problems with my UK software which resulted in McAfee taking control of my computer, then on the renewal of my software I phoned Customer Service, they sold me the USA version when I live in the UK. Now when I try to set up my personal information. I am expected to put in an American address it will not except my UK address where I am based.

I have been on the chatline with a promise of an expert to call me back within 15 to 30 minutes three days later I gave up and went onto the chat line. The person who I spoke to promised to get the appropriate person to phone me.

Basically, I was on the telephone answering questions explaining the situation being passed round to various department and people. 4 different people I spoke to none could help. After 35 minutes on the phone I was told only an engineer could help me and they would organise them to call me, well still waiting.

What a SCAM. In 2022, I paid 49.99 for a 1year subscription which expired Aug 5, 2023. I stupidly thought electing auto renew would re-up me for 49.99 the next year. WHAT A MISTAKE.

Today, I happened to be scrolling through charges on my credit card and noticed a charge for 160.49 on my account from McAfee. I immediately called and spoke to a rep in the Philippines and she her supervisor explained that I had 60 days, (until Oct 4 and today is October 9) to call and cancel and that McAfee would not refund or even re-apply my payment to another plan.

While on hold I googled "Mcfee Complaints" and see this over-charging scenario is not uncommon! To add insult to injury, their website today is offering 2 YEARS of LiveSave coverage for 99.00. I just paid 3 TIMES that as a RENEWING customer.

Hard lesson to learn. NEVER agree to auto-renew!

Between 21-22 Sept 2023. your "Sub expired please renew" etc msg appeared so I paid online. then I got another "Sub expired please renew". thinking I used card about to expire, used a new card & paid it. Then a again (3rd time) your msg received so I paid it. after checking my bank a/c low & behold, you banked my money 3 times. Looking for 2 refunds. What the heck is going on? Please help with a refund of 2 payments.

Your sincerely

Jack Lloyd

On 9/23/2023 my account with McAfee expired and I had 5 virus infecting my

MacBook Air. I called and initiated a new account with McAfee but continued to

receive pop ups saying I had virus, and was notified that I had a data breach on

the new account. I asked to see the data breach as offered on the McAfee con

sole. I am not very literate with computers. I was repeatedly given a code in my

email but wasn't able to enter it to see my breach.

I have spent at least 2 hours. trying to find out how to use the temp.codes and

how to safely remove the virus and see the breach. The young woman who

spent the hour or more today was interested in helping me but was unable to. I

asked for a refund and was transfered to a man who tried to discuss everything

but a refund.

I don't know if my computer is safe. I know I lack a lot of knowledge.

I have learned that All Around Fix, LLC, and other companies are working to bring in more customers - without knowing the harm they are causing.

Working recently with McAfee Total Protection, McAfee LiveSafe, Norton,

HP Windows 10S - stub Installer.

I was told they are preparing latest protection info - but collecting funds all the while -

I was lured, via McAfee and sent $219.99, for two year protection. Being not well schooled in how to avoid scams.

I've been told that McAfee is working on these issues, but I won't hold my breath. Please respond as soon as possible.

Claire Trotter - [protected]@gmail.com

I signed up for the free trial they had going on. That I would not be charged at this time. Then I noticed they did take a payment out of my checking account the next day. They asked for my information at a later time. I noticed they took out $20.88. I tried to reach them on the phone and placed them on hold. Then the next time I called them they said the money would be placed back in my account in 2 days. Still looking for it Anne Bourg I would like a full refund of $20.88

The only reason you bothered me during work with your computer warnings and all the annoying pop-ups is because my subscription is due. Instead of the standard email or a pop-up every now and again. You disrupt the work flow for hours and try to hit my banking account for almost $200 several times. Pretty sure it was about 6-8 times within minutes of each other. Bad, bad, business practice.

I purchased an antivirus program for my computer for $133.25 on 7/22/23. I received my credit card statement on 9/923. Checking through my cc statement, I noticed the $133.26 charge that cleared on 7/24/24 PLUS another charge for $58.63 on 8/7/23 which cleared on 8/8/23. I called McAfee customer service and explained the situation and do you know what they told me?! That the charge is over 30 days and cannot be refunded. I explained to them over and over again including the supervisor that I DID NOT PURCHASE THIS PLAN FOR $58.26, I already paid for the $133.25 plan. How can I check the purchase within 30 days when the cc statement comes in after 30 days and I am not aware of this purchase. THESE PEOPLE WERE NOT SYMPATHETIC; "IT'S THE RULES" they told me. I told them to have their manager call me. I will also call my bank to see if they can help and will let everyone know that McAfee IS THE WORST! DO NOT PURCHASE MCAFEE! If it is so easy to charge a service to your account, then there is something seriously wrong with the system for ordering.

MacAfee virus protector keep harassing my device to purchase the product. For weeks I keep declining the product, I complain last week and I am having the same issue. Each time I try to use my device, MacAfee blocks my task and I have to go through the whole process of clearing it. This happens at least 20 times over a one hour period. Can you have them stop harassing me, please I am begging you, I am not able to finish my school work because of the constant pop ups.

9 September 2023: 11:44 AM:

Cannot find a live chat, used the phone number, they kept me on hold for 30 minutes then it clicked on, all music stopped, no voice. Just silence while it kept me connected. Finally had to hang up. There is no one you can talk to, though it says 24/7 for my area [Canada]. Just a long wait for nothing.

Purchase invoice:

CS3348738454 * 2023

PS3121727248 * 2022

Charged a horrific amount for automatic renewal - far over what I can find online on my own - charged $180 CDN, excessive. Would never have renewed at this price. It is a month before my subscription is up and I can't get hold of anyone to stop renewal before the date? Terrible customer service.

Hello,

My name is Dessie Kaloyanov. I was unproperly charged for Mcfee product, which I didn't want, did not authorize, and I don't have this product, as antivirus program on my computer. They charged me for $158.99, a month ago. Since then, I am trying to get my refund. But they didn't assist, as a customer service and don't want to refund my money.

Please, help me with that.

Here I am attaching the prt sc and file, in which is clearly seen that the sum was taken from my bank account. I called many times on the provided phone number, and McAfee customer service, talked with me, but they didn't do anything, to refund my money. I made a dispute via my bank - US bank. Th e bank contacted Mcafee and found that the money was taken by Mcafee. Still, I do not have my money back.

I purchased a 1x year subscription with the purchase of my laptop in South Africa.

When my subscription expired in August 2023, I purchase a subscription online and afterwards realized it was far too costly, and immediately started the cancellation and refund process. The online process does not allow me to complete and submit and when I finally managed to contact support service they tried to offer me a subscription until 2025 but would not assist with a refund. I am now unable to contact support online or telephonically and have received a second email notifying me that the case is closed. see attached.

I have also deleted all McAfee products from my laptop.

Shaun Christian +[protected]

s.[protected]@live.co.za

Hello, I bought this product on June 1 2023. I have had so many problems with this product. When I asked to have my issues resolved, they could not help me.

As they were having technical issues themselves. They would notify me in a few via email. All I got issued resolved. I talked to them on the phone and on chat.

I decided to give benefit of the doubt. I still have issues.

My issues were signing in. Getting codes so I can navigate around the site. As I got messages, saying my "info was on the dark web". I try to see what info as it was. To get that issue needed a code! Which I could not get. When I talked they just change your password!

As it is past the 30 days, I cannot get a refund. I want a refund, as I cannot do anything with McAfee, at all.

.

Thank you

Just filed a complaint and was LOST because your passwords are NOT working so nothing received.

Have spent many months reporting McAfee issues re; link to android mobile; VPN drop outs; various interference with other software; requests to upgrade when already current subscription, etc. Much worse on Android where keep being asked to "check VPN/upgrade to Premium when already fact!" Done via Chat and in lengthy telephone calls to Techies who state their frustration that 'Developers/Marketeers' continue these unacceptable unresolved issues though Users keep reporting them!

Can no longer waste my time and efforts with such poor User support and resolution so have uninstalled McAfee from my computer and mobile phone. Agents now chasing for further calls and case number (many before) 1-[protected]. Emails to McAfee bounce; password notification does not work today either so effectively just blocking Users!