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Kaspersky Lab
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Kaspersky Lab Complaints Summary

38 Resolved
129 Unresolved
Our verdict: When using services from Kaspersky Lab with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Kaspersky Lab complaints 167

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12:11 pm EST
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Kaspersky Lab Kaspersky labs, malwarebytes, digital river

Kaspersky labs has taken over my email address, computers, printers are phone. Everything i do is connected to their service. They have become the unknown user and deny me access to change anything on my computer and they have my printers to where i can't change my password with out them seeing and knowing . Now i have avast a cyber security company. They can't change anything either. So i'm screwed

Claimed loss: $8,000

Desired outcome: ALL THEIR STUFF OFF OF EVERYTHING THEY HAVE ATTACHED THE EVIL AND WICKED HANDS ON.

Confidential Information Hidden: This section contains confidential information visible to verified Kaspersky Lab representatives only. If you are affiliated with Kaspersky Lab, please claim your business to access these details.

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9:27 am EST
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Kaspersky Lab Unauthorized credit card charges

I had Kaspersky coverage on a Dell computer which I no longer have. In June or July I received a Discover card statement saying they paid your company $84.79 for services. I immediately emailed your company stating I was cancelling your computer services. So I thought things were taken care of. But now I received a Discover card statement indicating they paid your company

$184.43 for something that was unauthorized and I don't know what this is for. I want my money refunded. What is going on? I cancelled your services so I should not be receiving bills. Please reply.

Gerald Bosiljevac

113 Matthews Drive

Beaver, PA 15009

E-mail: [protected]@HOTMAIL.COM

Claimed loss: $184.43 refund

Desired outcome: Please refund $184.43

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4:02 am EST

Kaspersky Lab Kaspersky total security

My application is not working: it does not permit safe browsing on banking or shopping websites because of a certificate problem. This has lead to a cascade of problems. I have connected several times with technicians who were not able to help. One of the solutions suggested via email I think had even worse outcomes. I have tried reinstalling without success. On my last connections with technicians I waited for 20 minutes while 'my file was being checked' and after this time it was obvious that the person was doing no checking whatsoever. I would like a refund for the remainder of my subscription because the application doesn't work and the technicians are not remotely interested in solving the probelms

Desired outcome: I would like a refund for the remainder of my subscription because the application doesn't work and the technicians are not remotely interested in solving the probelms

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Is Kaspersky Lab legit?

Our verdict: Complaints Board's thorough examination reveals Kaspersky Lab as a legitimate entity with notable strengths. Despite a 22% resolution rate on customer complaints, which invites a closer look, Kaspersky Lab stands out for its commitment to quality and security. Clients considering Kaspersky Lab should delve into its customer service record to gauge compatibility with their expectations.

Kaspersky Lab earns 94% level of Trustworthiness

Perfect Trust Endorsement: Kaspersky Lab achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Kaspersky Lab. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kaspersky.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Kaspersky Lab website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Kaspersky.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Kaspersky Lab have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

The Kaspersky Lab website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

We looked up Kaspersky Lab and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Kaspersky Lab's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 0 complaints were resolved.
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1:25 pm EST
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Kaspersky Lab Kaspersky antivirus

Haven't used their service in two years. Yet. Was charged a week ago for auto renewal. Went to website to cancel, can't without a password. Which I have no record of. I disputed charge with CC company but Kaspersky stated charge was valid according to their terms of service. Hmm. I guess taking advantage of a customer's lack of oversight and forcing an unwanted and unused product is now considered a legitimate service.

Desired outcome: Just drop my charge. And dont charge me ever again. I dont want or use your damn product

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10:35 am EST
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Kaspersky Lab Kaspersky lab security

I was charged $183.59 on my credit card on 12/2/22. I did not approve this charge and did not want the service. (payment t# 390264)
I did not receive this service and would like a refund of $183.59.
I have contacted my banking services to record a dispute.
I do have Kaspersky security on my computer now, but only want it on a yearly basis when I can afford it more easily.
Thank you for your consideration in this matter.
Vevette Lahut
[protected]@gmail.com

Desired outcome: I want a refund of $183.50 for services not rendered.

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8:27 pm EDT

Kaspersky Lab Kaspersky customer service complaint

Kapersky ref #[protected] 9/5-6/22 (9-5 evening 9-6 afternoon) Paid extra for help and tech support to assist with downloading your total software package. Referred to the wrong phone number by your customer service rep. so I called back and received the same agent (Rini) She denied giving me the wrong number and said write it down. I did and called new number but couldn't get through to a live person. Not happy with their Crappy Customer Service and no Tech support or follow up email. Left a bad response on your survey with no follow up from anyone. Best to reach by phone [protected] or email wm. [protected]@sbcglobal.net. Hope this will get fast results. Wm Steele

Desired outcome: refund or help as requested

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11:18 pm EDT
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Kaspersky Lab Kaspersky Total Security

I stopped using this product last year after Russia started their war. I removed my payment information and deleted my account. Today, August 27th, 2022, they fraudulently charged my bank $99.99, even though I have no account with them. I can’t contact them about my account to dispute the charge, because I HAVE NO account. Since I have no account, they should not have my credit card information. The charge is fraudulent and criminal.

I have notified my bank and now have to jump through the hoops to get a new card and change everything over to it.

Desired outcome: I will work with my bank to get my money refunded. I’d like Kaspersky Labs investigated for fraud and theft.

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1:57 pm EDT
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Kaspersky Lab Protection on my laptop

I have tried for two years to cancel my subscription! I have been all over your website and it asks for all these passwords that I never set up and it continues to charge my credit card every year. It is slowing my computer down to a crawl. Please help me to cancel!

email is [protected]@yahoo.com

Thank you!

Desired outcome: Cancel subscription, return of money

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12:43 am EDT

Kaspersky Lab Payment unauthorised for DRI*Kaspersky lab

I have been charged ££34.99 which has come out of my bank today 19.5.22 when I have already cancelled this !

I no longer need your service and wish my payment refunded as soon as possible

Thank you

Please make sure I am taken off your database as I was told over a year ago that I was !

Desired outcome: I would like a full refund please and be taken off your database to stop any future payments coming out of my bank

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5:24 pm EST

Kaspersky Lab Fraudulent charge to my credit card

2/18 charge appears on my credit card statement for 128.05. I did not approve or make this purchase

Desired outcome: Refund

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3:41 pm EST
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Kaspersky Lab Kaspersky Lab

License key no: 2161B5-78CE-B058-CBCF66300B67

Sir.

Last month (January), I purchased a renewal subscription for Kapersky Lab. This morning I received my bank account statement which showed two bills for Kapersky.

One amount was for £39.99 on the 25th of January which I expected, but there was also another charge of £19.99 from a company called Puteaux which was taken out on the 10th of January. £59.88 is a lot of money and I would not have renewed at all, had I have known that this would happen.

By what right, does a French company charge me 50% for purchasing a product from one of their clients ?

Regards,

James Walker

[protected]@btinternet.com

Desired outcome: Refund of £19.99.

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5:56 pm EST
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Kaspersky Lab Unauthorized credit card charges

Received my credit card statement and it reads the following:

1/26

DRI Kaspersky Lab Order Ind.com MN for $125.47

Why and what? I have not used Kaspersky in several years.

LL

Desired outcome: Please refund.

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5:50 pm EST

Kaspersky Lab Fraudulent over charges to my CCD account

I signed up for a simple VPN account with a small annual payment. They started charging exorbitant amounts to my credit card account.

My recent excess charges are as follows:

02/04/2022 102.83

12/22/2021 64.94

02/24/2021 54.11

01/14/2021 32.46

What they do is routinely make additional charges and increase the amounts as they go. I am unable to contact anyone at Kaspersky by phone. Nowhere in my online account is there a record of what features I signed up for, or any of the transactions charged by Kaspersky. I am left with only my Bank of America credit card charges to reflect these transactions.

Desired outcome: I desire a full refund of the $254.34 of excess charges.

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8:21 am EST

Kaspersky Lab License renewal online - payment debited from my account - license not renewed

on 25-Nov-2021, I made an online payment of Rs 849.15 thru netbanking from my ICICI bank account for the renewal of Kaspersky Internet Security license. My account is debited for the amount, but the license is not got renewed still. Soft copy of the transaction details from the bank is attached herewith

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8:17 am EST

Kaspersky Lab unauthorized credit card charges

On January 6, 2022 at 6:50 AM, I turned on my computer to check my checking account. I found a unauthorized charge of $67.99 on my checking account. I did not authorized this payment. I don't even who Kaspersky Lab is. My bank is Commerce Bank in St. Loius, MO. I would like my money of $67.99 refund back to my account. My e-mail address is [protected]@att.net. Or my g-mail address [protected]@gmail.com.

Desired outcome: Refund my $67.99 back to my checking account.

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8:57 pm EST

Kaspersky Lab Kaspersky anti-virus subscription

I keep receiving Kaspersky popups but since they are in Russian, not English, I can't disable them. My requests to Kaspersky for a copy of the popup screen in English so I can delete them permanently have gone unanswered. The company does not appear to have a useful complaint or customer service venue. This might seem like a minor problem, but it's annoying, constant and another reason I cancelled Kaspersky--which is in itself malware.

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1:58 pm EST

Kaspersky Lab Kaspersky Internet Security

I have Tried Resolving it over the phone and with email. i need to get a refund of 69.99 because i cannot afford to have it taken out of my account. My user name for that Account was [protected]@yahoo.com. I also need the duplicate too because they told me I have two accounts for $69.99 under that user name. My account # is [protected] and my name is JULIE ROSE ESPINOSA.

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11:47 pm EDT

Kaspersky Lab Dri*kaspersky lab

I have not asked for the above service. You charged my Chase Visa $128.39 on November 22, 2021. Please refund.

I no longer use Kaspersky but have another security service provided by a new computer.

Aaron E. Altizer
email: [protected]@frontier.com

Desired outcome: Refund

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12:55 pm EDT

Kaspersky Lab Security software

I purchased online the annual plan for $94.99 October 2020 for one computer. I have been billed monthly for $94.99 for 12 months, this is not what I agreed to. Multiple attempts to call the customer service number, the 866 number it always rings busy. Had to cancel my card to stop payments. Is there another number to call?

Desired outcome: Reimbursement of 11 months

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12:11 am EST

Kaspersky Lab Shopping

Was Charged $124.74 to Chase Credit Card account on 09/26/2021. Never had an account at this place. Was in hospital on this date and wife never charged to this account.

Desired outcome: Delete this charge

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Kaspersky Lab contacts

Phone numbers

1866 328 5700 +7 495 797 8700 More phone numbers

Website

kaspersky.com

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