Menu
Login
Products Ordered:
--> Maytag® 25.0 cu. ft. Fingerprint Resistant Stainless Steel Side-by-Side Refrigerator. Model Number: MSS25N4MKZ (No Ice maker or Water dispenser)
--> Allstate Protection Plan - 5 Year + $149.99
Facts:
: October 11 2021 - Initial Order Date
: February 24 2022 (6:17 PM) - Delivered date/time
: March 24 - "Somethings not working" Date
: March 24 -to- April 4 - "Ice building up in back of freezer, too cold. Refrigerator side cool, not cold. Need to adjust Refrigerator and freezer sides."
--[ CALLING MAYTAG ]--
Day 1 : April 5 (Tuesday) - No change from ice build-up and "not cold" Refrigerator. I called Maytag. Maytag makes service call appointment for Friday, April 15th (TEN DAYS LATER).
Day 2 : April 6 (Wednesday) - Called Maytag, ask for other Service repair shop options. There was 1. Called them, got appointment four days sooner. Monday, April 11th.
Day 7 : April 11 (Monday) - Service guy comes out, determines several defective parts are required (Circuit control board and fan).
--[ MAYTAG PARTS ORDERED ]--
Day 13(1) : April 13 (Wednesday) - Service guy calls Maytag, orders parts.
-- -- Unknown to me at the time, THIS BEGINS Maytag's "21 Days" -or- "21 Business days" -or- approximately "1-Month", to find the parts needed to fix the Refrigerator. NOT FIX. Just find the parts to fix. This is indicated in the Parenthesis number (1)
Day 14-42(21) : Made numerous calls to Maytag over the course of the next 4-weeks (-or- 21 business days) for updates. Always the Same: "We can't do anything the 21 day have expired".
--[ NEW TWO WEEK WAITING PERIOD ]--
Day 43(22) : Friday May 13 - Spoke with "next level up" and told that my Case will be moved into an "Escalated" state for the next 10(TEN) BUSINESS DAYS, or, TWO CALENDAR WEEKS. BUT... "This will be for a higher level people(Better?, Smarter?) to search for parts needed to fix my UNDER 2-Month old Refrigerator.
Day 47-56(New-Day 3 of 10) : Tuesday, May 17-26, I wait.
Then what? Wait even more time for another, new Refrigerator to be delivered.
Notes:
-- Customer service people were always nice, courteous, patient. Same for the "level 2" folks. However, due to Maytag's policy, their hands "were tied".
-- I was sent a small check for the "inconvenience". This was used to purchase a small Refrigerator for necessary items at home. We are blessed to have use of a Refrigerator at our local church.
-- Both Local Lowes and Menards stores have Hundreds of these in their warehouses ready to be shipped and installed. Yes, I called and verified in mid-April.
Desired outcome: How to make it right in my view:Option 1: Issue refund of Refrigerator, Leave broken fridge and I'll pay out of pocket to fix.Option 2: Deliver new, identical Refrigerator, Leave broken fridge and I'll pay out of pocket to fix as backup.
To the Complaints Board staff:
I don't appreciate my comments getting removed. I thought this was a "Complaints Board" (as the Website name suggests). Maybe it was because I (sparingly) used some capital letters in some of my words in order to emphasize a point?
For instance:
Mr. Helpful's was responding to comments I had made. Here are my responses to my *deleted* comments:
You: "I hate assuming Menards' reply."
--> Me: Then don't, I didn't.
You: "They might actually be under contract with the manufacturer"
--> Me: No secret, they are. But when a $1300 refrigerator doesn't work after 35-40 days? 5 days outside the "store warranty" period... C'mon... really?
You: "but making assumptions get nowhere."
--> Me: There were no baseless assumptions, only factual assumptions. There is a difference.
You: I'm sure by now, the parts are on their way.
--> Me: Sounds to me that your assuming they were on the way?
--> --> Because they were not.
Can the person that deleted my comments please point out why they were deleted?
--> Do they think that people cannot see/read irrational posts? Are we smart enough to post issues, yet to dumb to discern objectively?
Why will this one get deleted?
Maybe this website (URL) should be "moderatedcomplaintsboard.com"
UPDATE:
It's been approx 1-year since my refrigerator got repaired. I can Say that, after being fixed, no problems.
This refrigerator has been working with no issues.
--> Sidenote: The $150 -used- HOTPOINT refrigerator I purchased as a temp... its still working too ;-)
-Jim
I purchased a Maytag Refrigerator in September 2021. Bad choice! The crisper does not work at all. Lettuce limp in 12 hours. Anything placed on the shelves that are to the back of the shelf, freeze! Sour cream,Lettuce salad, delived eggs, protein drinks. Temp has been adjusted to no avail. Also the freezer door bounces open frequently when you close Refrigerator door. Very poorly designed & manufacturered. Don't
You all test your product at all. The factory, the engineer that designed the refrigerator need a refresher course in how to produce a product consumers can be proud of. I can not recommend a Maytag refrigerator to anyone.
At the time due to COVID-19 it was the only Refrigerator in stock. Now I know why! No one wanted their miserable refrigerator.
I am going through the same BS
I'm sorry you have to deal with the same situation. Since being fixed, it has been working properly. Did yours get fixed any faster than expected?
Hi Jim.
I hate assuming Menards' reply. They might actually be under contract with the manufacturer but making assumptions get nowhere.
I'm sure by now, the parts are on their way.
Hi Jim.
Appreciate hearing your concerns.
Any exchange or refund would need to take place with your local retailer. They should be able to get an RA (return authorization) number for you to get it exchanged.
Speak with them and let us know what happens.
Mr. Helpful of Beverly Hills,
I appreciate you reply. What you have responded with is (and should be) the first step of action. Absolutely.
When I attempted this, I was told that anything outside the 30 day mark would need to (or must) go through Maytag. They, Menards, would not budge. I tried several time, speaking with different people.
-- No matter who I spoke to, it did not matter. That was the policy!
-- Nor was relevant that I had only had it approx 40 days.
I must go through Maytag. Thus started Day 1.
-> Side note: This reflects very poorly on Menards and had caused me to question any further larger purcases from them. They should have stepped up for me, THEIR customer. My confidence in them is not so solid now.
Again, Thank you,
-Jim
Hi Jim
Well at least Maytag got you the funds for a fridge to take care of you in the meantime.
With any luck, you'll be up and ruining in no time.
I'm not sure what happened to my previous (now removed) response on May 17, 2022 4:28 pm ? Was it because I ranted on Menards?
-- > For those wondering if I *really* gave one, the second response is clearly a response to that (now removed) reply.
This is concerning because in that response, I gave additional information outlining my experience in dealing with Menards which went something like this:
After several calls and interactions with Managers, the response was always the same... "It's been 40 days, which is over the 30 day mark, we can do nothing."
TO MENARDS: You did not work with me, You did not fight for YOUR Consumer, ME. I'm the the one that chose you over numerous options. I am VERY disappointed considering these circumstances. This fridge was not a year old, or even 6-Months old. It was a month old. I question my decision for future Appliance purchases from you. I even confirmed that there were HUNDREDS of this model available in your warehouse.
--> Menards wont reply, but if they did they would say: "We're sorry that you experienced this. Due to our Agreement & Contract with Maytag, our hands really are tied. If there is anything else we can help with, please call our Customer Service dept."