Maytag

All my dark clothes come out with a white residue on them. I then have to wash them by hand with just plain water. I hate this machine. Can you help me resolve this problem..I have tried all the suggestions recommended on line about this.

We purchased this washer on 10/23/2019 from Home Depot for our 93 year old mother who is on a limited income. On 1/29/2021, less than a year and a half old the washer stopped working the washer is stuck on wash it wont spin and remove the water, after manually turning the dial to spin it wont spin the water out completely, because the washer is no longer under warranty we hired a appliance mechanic that inspected the washer and was told that it would cost over $400 to repair with parts and labor and recommended to just purchase a new washer, after looking at reviews it looks like this problem is common on these washers. In closing I believe that Maytag should be responsible to inform consumers of inferior products that should give the consumer more than a year and a half of service. We are at a loss now on what to purchase to replace this washer and are looking to see if there are any class action lawsuits against this product or would Maytag repair or replace this washer. Gene

Puts holes in clothing. Doesn't fill correctly. Won't spin. Makes a whirring/ humming noise. Does not come on sometimes. Terrible experience with a terrible machine.

I purchased out Maytag washer about 4 years ago. The date would have been the beginning of November 2016. This original purchase was made through Home Depot.
Once hooked up it ran fine for a week or so. I found it would not churn or drain correctly and I called Sharper Solutions who handle the warranties for Home Depot. After 3 attempts to fix the washer, they finally replaced the washer on 11/16/16. The 2snd washer worked for a while, it began doing the same thing, again after attempted repair, they brought in washer # 3 in July of 2017.
In December of 2020 it all began again, not spinning and not draining. I again called Sharper Solutions and a repair person came, stated there were 6 parts that needed replacement.
It is now week 4 of not having a washing machine and waiting on parts.
I ma so incredibly disappointed with Maytag and who handles the warranties. There is no communication and no sympathy or resolution anytime soon.
There are only 2 of us who live here. There is no reason whatsoever to have such a irresponsible product. I raised 3 boys and I had a Maytag that lasted me 20 years. The dryer I purchased with the current problematic washer also takes 2 spins to dry a load.
I am asking for a complete refund of money so I can go and purchase a washer/ dryer that works. and I don't have to run to the laundromat after a full knee replacement to do my wash. This is greatly interfering with my daily life and the incompetence's is not something to ignore.

Dark colors come out of the wash with white residue. I've tried every suggestions given. Less soap, warmer water. I use HE soap. I even put them through a second wash with no soap and they still come out with the residue. I have put the washer through a couple of clean cycles.
This machine is less then 6 months old.
Please help.

I can be reached at
[protected]@comcast.net

Thank you
Linda Vaillancourt

I purchased this machine about 1 1/2 years to 2 years ago and have had a problem from the beginning with the machine leaving soap residue when I wash dark clothes in cold water. I have tried using less soap but that does not seem to make a difference. What I have been having to do is to run a second rinse for usually about a 1/3 of the clothes that I just washed and this takes extra time as well as using extra water.

I recently googled on this problem and saw that you were able to "resolve" the issue for another individual so I am reaching out to you to see if you can resolve this issue. I am really frustrated with this and never had this problem with my previous machines.

Nov 4, 2020 two replacement parts (under warranty) were ordered from Maytag through their approved service company (Sun Appliance) and still the parts are still on order. Maytag does not reply to any requests for an update of when these parts will arrive.
To call Maytag customer service (800 344 1274) is an endless wait for a customer service rep... They just do not answer.

Bought was 5/3/19-Oct. 19 replaced door lid-not even 6mos. Later had to replace again! It crumbles in the left hand corner both times! Now Dec. 2020 it did it again same place! Help I have to tape it to use it & put something that weigh around 5#'s! Karen Lyssy [protected]

Over 3 months trying to get warranty repair on the broken dishwasher. When you call Maytag average hold time is 45min. their contracted repair shop incompetent and has come 2x to fix unsuccessfully. Waiting over a month for a part so it can be fixed.

I received this part last week and it is not the right part that is P0#0644952551. I have NOT installed or taken it out of the packaging since I have found out the real problem is the temperature sensor that is at fault. When I called in to return the part I was told, because of your electronic policy, by the CSR and Supervisor there are no refunds. That is not an acceptable answer or policy since I have not even touched the part sent to me and you would resell the part again since there are no issues whatsoever that I have caused to render it unsellable again. I spoke today to the Supervisor and all I heard from them is I will be receiving a call from someone higher up within 48 hours. This part is $250 and I know whoever is reading this email would feel exactly the same way given the circumstances. Please give me satisfaction for full credit or will go as high up as I need to for as long as I need to.

Washer will not spin in the spin cycle. Repair man said the plastic hub was stripped. When the hub was removed. The metal shaft was rusted and stripped also requiring the gearbox to be replaced washer is only 2.5 years old. The estimated cost to fix will be 3 to 4 hundred dollars. Looking on line this seems to be a common problem with this machine. This should not happen with less than 3 years of use for a family of 2. Can Maytag help with this issue.

Issues with this washer from day one after 30 days completely quit & it took a month and a half between waiting on customer service, coordinating repairmen and getting part that was on backorder. Only spins out 1/2 of the time & now wrapping our good clothing around the agitator completely. Cost me tons of time and money going to the laundry in August & September & Now the temp is in the teens! Now it is messed up again and I dread going through this whole hassle again.

Purchase date :07/22/15 for $2, 248.75/10/26/2016, parts replace wpw10705283 board, w10619962 heater, wpw10443217 valve, wpw10589837 board, and here it is december 2020 and broken again front panel has little or no function, no ice, and no cold. I will never buy a maytag or whirlpool product again, 5 years from a product is unacceptable, that's$ 38.11 per month, I can do better. Im very unhappy, I had a whirlpool washer that lasted 4 only 4 years. Never again.

The digital display on our Maytag Washer model MVWB765FW, bought 3/22/2017, failed overnight (whilst the machine was not operating) after 3 1/2 years.

A reputable firm came out and diagnosed the problem, their report concluded that the Control Board had failed and needed replacing: they provided a verbal quote of $525 [! ] to do that.
The machine cost $600 and based on the expected life for washers (per Consumer Reports) of ten years would have a maximum residual value of $420 based on straight-line depreciation.

Bray and Scarf, from whom we bought the washer, told us that they had contacted Maytag and asked them what they were prepared to do about this failure: a week later and absolutely no response from the manufacturer. Apparently Maytag has no concern for their customers or their own reputation.

We made the mistake of buying this machine based on Maytag's reputation and a ten year warranty which appears to cover only parts unlikely to fail!

Small plastic part on bottom of right door is broken (see enclosed photo)
Phoned Coast appliances and they said anything other than the compressor is not covered but to try the the Appliance plan that we purchased. Coast said that it probably wouldn't be honored.

Their response dated December 2nd is enclosed. Noteworthy is their suggestion that this is a manufacturing flaw and that we should contact the manufacturer.

I called the Maytag toll free line and waited on line for 90 minutes. The woman tried to help me find the part but neither of us could locate the part on any of the diagrams. what she could recommend was a metal door hinge bracket that was definitely not the part.

I asked her if I could send her a picture of the broken piece in situ so that she would be in a better position to help.

She indicated that she couldn't see the image directly but gave me a email address and they would attach it to my file. letter attached. She also suggested that I might have better off if I had purchased a Maytag protection plan instead of the Coast appliances one but didn't definitely know if it would have covered the part that was defective.

On 17 Dec I phoned back after receiving a letter saying they had the photo.

The agent couldn't locate the letter or photo and once again suggested that the metal door bracket was possibly what I wanted (it wasn't)

She eventually located the photo and after a consultation in her office
that I need to buy the whole door at $625 (shipping extra)because Maytag doesn't supply the small plastic part that is broken .

I offered how this was completely unacceptable solution for what is clearly a manufacturing defect. I asked to speak to her supervisor who sympathized but indicated that Maytag Canada was not prepared to correct this problem .

I asked for a copy of the notes of our conversation but she indicated that Maytag doesnt do this.

Very Unhappy

Doug Bowes [protected]

2019 new Maytag washing machine was purchased in October 2020 from Sears in Dublin, GA. Beginning in December 2020 the machine started draining out of the bottom instead or the tubing. Started trying to contact Maytag on December 15, 2020. I was disconnected twice, maintenance referral was given to a company that doesn't service, wrong numbers were given, and finally I used the chat service. I was again referred to Massengil Expert Services but once I corrected and she tried to contact them, she corrected that they do not have a technician. I am now waiting the 3-5 days on a resource team to find a service tech. I paid too much for a new washing machine to be without a machine for this long. I should at least be reimbursed for the 1 hour I had to take leave to do the calling and the money spent in the laundry mat.

Maytag customer service is pathetic, impossible to deal with and should be closed down.. It takes a minimum of 40 minutes to connect to a customer service representative, then the fun starts. I am a 40 year customer with a brand new washer that does not work properly. After 3 service calls they determined that the gear box needs replacement. At the 21 day point i ordering the gear box, Maytag claims they sent the gear box to my repair center, (but have no tracking number} who claims they have not received it and they cannot follow-up with Maytag--so I must call Maytag and get them to call them.

I have spent over 300 minutes on the phone for three calls with no solution yet and best part is each customer service rep tells me what I have to do--they have no capability to make anything happen but seem to be able to send you around in a circle. Yep I always ask to talk to their supervisors who solve nothing and will not refer you to a higher level

The needed part is a gear box W11423758, my preference is to get a refund and apology from Maytag for wasting my time and making me feel embarrassed that I trusted Maytag

Colonel Patrick Malvaso [protected]

Called maytag 11/9/20 for service they said g&g would come 11/23/20 which they did and stated had to order part and would take 5-10 bus. Days its now over 10 days no part. When g&g called they told me to contact maytag and see if they could get part. Tryed calling maytag kept being placed on hold from 1/2hr to 1hr and got no one. Is there anything you can due to help

I sent email to customer service almost every day.Because no one reply about my questions via email from 12/3.I need to repair the washer and l want to know to accept 10years warranty or not for my case.If not I will order it to vender.My name is Okamoto and email address is tomoakiokamoto.[protected]@gmail.com.Need to response soon!

I purchased an extended warranty through maytag direct. To get ahold of a representative is a complete joke. The online chat is all automated. I have been on hold for over an hour for live agent. My washer is broke. I have scheduled through a third party as maytag has made no response to me at all. I purchased an extended warranty for what? I am now paying 300.00 for a real person to come fix. Maytag... Are you just a computer?