KAM Appliances & Home Electronics
reviews and complaints

KAM workers don't get what you're saying and leave garbage after delivery without cleaning up. They wear earbuds, which is against the law. It's really annoying! They're not very smart.

I got a floor model from KAM Appliances in Feb and it was delivered to my new build on August 18th. The fridge and freezer had broken cords and they didn't come with a safety kit. This is a bad purchase. Kam's C said the cords were ordered and due on 9/8 but they haven't come yet and she's not answering my emails about the cords and the safety kit. I talked to the manager at CC store and he had her call and say she's frustrated too. I spent 15k with KAM and they're not communicating. I understand supply chain issues but I have to call or email multiple times to get any update. TERRIBLE service.

On 9/7/22, my fridge alarm started ringing due to high temperature. I contacted Kam Appliances in Hanover for a technician to come and check it out. After waiting for about 3 weeks, the technician *** came and found the problem. He said he needed to come back with new parts and another technician to help. The repair would cost around $2,100. Later, *** and another guy came and worked on the fridge for about 3 hours and said it was fixed. But soon after, the high temp reading started again. I called the office, but they said I had to wait for 24 hours for the temp to come down, even though the technicians didn't tell me that. The next day, I called again, but they said they would call me back. They never did. I called again, but no one answered. Finally, my husband called and got a new appointment time. *** and another guy came on 10/17 and said it was fixed again. But soon after, it was worse, and the temp was at 70 degrees. I asked to speak to a manager, but they said to wait for 24 hours and repeatedly said the manager was not available. I spoke to ***, who said she would call me back after talking to ***. But she never did. I paid $2,000 for a job that wasn't fixed, and I don't know if it can be fixed or replaced. I keep calling, but no one is available to talk to. I have three kids, and I had to throw away so much food because of this. I don't know what to do next.