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Bray & Scarff Appliance & Kitchen Specialists Customer Service


Bray & Scarff Appliance & Kitchen Specialists

8610 Cherry Lane
United States - 20707

Customer Support Phone Numbers

+1 703 660 1060(Alexandria, VA) 0 0
+1 443 808 2971(Annapolis, MD) 0 0
+1 703 534 2800(Arlington, VA) 0 0
+1 301 654 4150(Bethesda, MD) 0 1
+1 301 464 0085(Bowie, MD) 0 0
+1 301 596 3603(Columbia, MD) 0 0
+1 703 385 6713(Fairfax, VA) 0 0
+1 301 668 2001(Frederick, MD) 0 0
+1 301 317 0400(Laurel, MD - Outlet Center) 0 0
+1 301 251 6150(Rockville, MD) 0 0
+1 571 521-7070(Sterling, VA) 0 0
+1 410 560 2499(Timonium, MD) 0 0
+1 703 734 8780(Tysons Corner - Vienna, VA) 0 1
Alexandria, VA
6733 Richmond Highway, Alexandria, VA 22306

Annapolis, MD
2087 West Street, Annapolis, MD 21401
Arlington, VA
5715 Lee Highway, Arlington, VA 22207

Bethesda, MD
6801 Wisconsin Avenue, Chevy Chase, MD 20815

Bowie, MD
3801 Evergreen Parkway, Bowie, MD 20716

Columbia, MD
6435 Dobbin Road, Columbia, MD 21045

Fairfax, VA
11015 Lee Highway, Fairfax, VA 22030

Frederick, MD
5419 Urbana Pike, Frederick, MD 21704

Laurel, MD - Outlet Center
8610 Cherry Lane, Laurel, MD 20707

Rockville, MD
831C Rockville Pike, Rockville, MD 20852

Sterling, VA
46262 Cranston Street № 102, Sterling, VA 20165

Timonium, MD
10015 York Road, Cockeysville, MD 21030

Tysons Corner - Vienna, VA
8486-D Tyco Road, Vienna, VA 22180

Bray & Scarff Appliance & Kitchen Specialists Complaints & Reviews

Bray & Scarff Appliance & Kitchen Specialists / bray & scarff - abysmal customer service - still can't get delivery right after 6 weeks

Christine Connell on Oct 8, 2018

I spent over $7500 on 4 Kitchen Aid appliances on 1 September at Bray and Scarff in Arlington, VA. Here we are on 8 October and I am still dealing with issues that happened with installation. Here is a recap of what has happened: Today-B&S called this morning to cancel my service...

Bray & Scarff Appliance & Kitchen Specialists / service

ChiLover on Jan 21, 2018

We bought over $10K in kitchen appliances when remodeling our kitchen in 2017. Thankfully, our general contractor did the install. We purchased a Maytag Washer (5.2) and dryer (8.8) in December 2017. We worked with the same sales person for all purchases (Larry L in Columbia MD). Larry...

Bray and Scarff / washing machine

home repair on Dec 6, 2017

I purchased a high end washing machine and the 5 year extended warranty from Bray and Scarff. The machine has broken for the second time in 3 years and the service dept of Bray and Scarff has said the extended warranty is through a third party. We have been without a working washing...

Bray and Scarff / rebate offer

Mark Foor on Sep 8, 2017

Invoice # T57297 Customer ID 4102473361 Salesman: 747 Curtis Thompson I bought a Speed Queen washer on June 24-2017 It was purchased at your Columbia Maryland location. At the time I wasn't in a hurry to make the purchase, with the forth of July holiday coming, my plan was to wait until...

Bray & Scarff / Service Department

Jeffrey Renner on Aug 16, 2017

I used to take negative comments against Bray & Scarff with a grain of salt, but no more. I now have to add my displeasure and agree with the others' negative assessment of Bray & Scarff service. We had Bray & Scarff remodel our entire kitchen, including over $15, 000 in new Jenn-Aire...

Bray & Scarff / service calls

Roz Redmond on Jul 20, 2017

I've ordered literally over $100, 000.00 from Bray & Scarf for various properties within a short period of time. For the past 6 weeks I've called and left numerous messages and also on occasions spoke directly with the store manager, John Damico. No one will return calls to discuss issue...

Bray & Scarff / Unethical behavior and mismanagement

Marci Walker on Dec 12, 2016

Bray & Scruff company Laurel employees are unprofessional, incompetent, lack fundamental social skills and they are dishonest. I look for sales people that carry big ticket items, such as big appliances to have a lot more understanding about their customer's needs; but this company...

Bray and Scarff / Appliances

loumonika on Sep 8, 2016

Terrible customer service - purchased $10k in appliances and add on service warranty from Bray and Scarff. Had our contractor install appliances and he needed 5 minutes help from Bray and Scarff to install oven door. Bray and Scarff declined to help directly, said they have a one week...

Bray & Scarff / Service for Whirlpool Dryer

JSomm on Jun 17, 2016

Service Technician broke my dryer but guaranteed it would be fixed within 7-10 business days. It has been 28 days and no one in the service department will return my call. I have called 3 times this week asking for a manager to call me back and no one has called.

Bray and Scarff / Service

Laura Coleman on Jun 9, 2016

BUYER BEWARE!!! Do not make any purchases from Bray and Scarff (Cockeysville location) unless you like a cocky manager (Brian) and an inattentive service department. We purchased a Bosch dishwasher from Bray and Scarff and it was installed 4 days later. We ran it 2 times and it broke...

Bray and Scarff / Bosch Refrigerator

Reviewer86631 on Jan 8, 2016

I had a Bosch Refrigerator delivered April 24 2014. It was delivered with a dent on the right door panel. The installer remarked about the dent and that he had noted it in his report. I spent 2 years calling about the replacement and was repeatedly told "Don't worry, we'll take...

Bray & Scarff / Service for wall oven / microwave

Ajjybujjy on Dec 10, 2015

Bray & Scarff CANNOT deliver service for the products they sell! That is the cold truth. We have been waiting since 24 Nov to get someone over to our house to look at our Jenn Air wall oven. Our wall oven locked up during the self-clean cycle two days before Thanksgiving. Having an...

Bray " Scarf / Refrigerator-Freezer delivery

Virginia Guy on Sep 29, 2015

Refrigerator ordered on 9-25-15. After being told it was $15 t remove old unit I declined. I have a yard company that recycles such things and removes them for free. No additional fees besides the $49.95 "weekday local drop off delivery" appeared on the bill." Sean Robinson must have...

Bray & Scarff / Scheduling warranty repairs

Janet9 on Oct 28, 2014

Purchased a clothes washer from Bray & Scarff, Fairfax office. Have used this office for appliance and repair service for years without problems. But currently when you call for service, they will only give a 8 hour window of 8am to 5pm Monday thru Friday to come to your house for service...

Bray and Scarff / Customer service / installation

This is a follow-up to the complaint made on 6/4 regarding my new kitchen stove top. I am pleased to say that a settlement was made between myself and Bray and Scarff to please both parties. After two months of negotiating, they have redeemed themselves and I am looking forward to purchasing new ovens from them later in the year with no problems.

Bray and Scarff / Unresponsive custormer service

Former Kitchen Supporter on Jun 4, 2014

Bray and Scarf replaced a stove top with the identical one. In January 2014, the Installer cut the granite too large for the new stove top and in doing so damaged the seams of the one year old granite. They also made a stainless piece to fit the bottom of the stove top but it does not lay...

bray and Scharff / Poor customer service

Liudmila C on May 24, 2013

I recently purchased 4 new appliances from Bray and Scharff and unfortunately there has been problems from the time they were delivered until now- 4 weeks later. They delivered a refrigerator that needed to be replaced because the water didn't work. I was told to remove all the food...

Bray and Scarff / Rude Service Tech/ Repair still not completed

WOW! I see that it is a pattern with Bray and Scarff Repair Techs - I had waited all day for my service appointment - when the repair tech arrived - he opened a panel on my Bosch Dryer that I was totally unaware existed. Stated that I should clean it - and requested payment - I asked him...

Bray and Scarff / Repair Service

mjd2915 on Mar 6, 2012

Well after a wasted morning waiting on the service tech - who had all the wrong information and showed up at 11:59 for my 8-12 time frame - I am still without a cooktop that works and a $99.95 service charge. This is after I had told the company over and over EXACTLY what is wrong with the...

Bray and Scarff / Poor service

Diana 1972 on Oct 27, 2011

I bought a new double oven at the Bethesda showroom with the advice of a very helpful salesman. A pre-installation site visit ($75.00) indicated that the oven would fit my space with no adjustments. The oven arrived; it would not fit. I went back to the showroom, choose another oven. It...