Maytag
reviews and complaints

I purchased a new dishwasher model: MDB8959SKZ on October 3, 2020. Around December 4, 2020 the dishwasher broke down. We called your warranty department, and they sent a service technician out. The technician said it was a bad control panel and that he would put the order in, but the technician could not give us an ETA on when the part would come in and the dishwasher would be fixed. We proceeded to call the customer service department almost weekly for 3 months to find out how long the part would take to come in. They could not give us an answer, and I got no cooperation from them on who could give me that answer. Every time we have called to find out the status of the part, we either get the run around or a random date thrown out there to get us off the phone. They gave us several ETA dates that came and went, and the part never came in and the dishwasher is still broken. The technician contacted the main parts department and was told the date of February 28, 2021 and that date came and went. Finally, we were told the part came in on March 15, 2021 and the technician came on March 18, 2021. The technician came to fix the dishwasher and the control panel part he was sent was incomplete, so he could not fix the dishwasher.
There are several ways to find a different part, including taking a control panel off a different dishwasher. We have also requested a new dishwasher and were denied that request. We have had a broken dishwasher for 15 weeks now, four months is an unacceptable amount of time to have a customer with a broken appliance from your company. This is no way to run a business and if I ran mine like you run yours then I would be out of business.
If I do not get this problem resolved by the 26th of March 2021, I will be taking this to consumer affairs and talking to my attorney after that.

Kurt Griffiths
[protected]@gmail.com

We purchased Maytag washer MVW7232HWO on 10/15/2020. It was delivered on 10/23/2020. We weren't familiar with the settings and operation, so we gave it a little while, but it just wouldn't work properly. We called Home Depot they told us to contact Maytag warranty. Called on 11/09/2020. West Texas Appliance was sent out. They ordered parts and replaced contact board, water valves, staider, rotor, screw and pump on 1/25/2020. The washer still does not fill enough to wash and rinse. It doesn't agitate, clothes still smell when done, or they are sometimes soapy still. It makes a clanging noise. Called service center again 3/1/2021. Called service company they aren't sent techs to San Angelo right now. Called Maytag warranty again to ask for another repair tech, they sent out Concho Valley appliance on 3/16/2021. Tech made a few adjustments but stated that everything has been replaced already, and he doesn't really know what else to do. We tried to wash a small load after he left, it wouldn't fill, we had to cancel the cycle and restart several times, wasting water and detergent. We restarted it yet again, and now it is filing but won't agitate or spin at all. This machine has Wi-Fi capabilities but can't use it bc have to stand over the machine for hours restarting draining, adding water and rewashing the same load. If the service tech cannot fix our machine what are we to do with a brand-new washer that does not work and never has since the date of purchase? I am very frustrated bc I have laundry piling up everywhere and can't do anything but stand over my brand-new washer. Is there some replacement or trade in option for a lemon machine? I just need a machine that works please. If we could just trade it in for a front loading model that works, I would be happy. Please help us.

My name: Linda Keefe,
[protected]@charter.net,
phone #[protected]

Called MAYTAG customer service on 11 March 2021 and spoke to a Stella and told our Maytag dryer was making a lot of noise. I provided model number and unit serial number.
Stella said that she will dispatch a repairman from Diamond Factory Service on Monday 15 March 2021 (phone 269-210-8990).
The Repairman arrived, look at the dryer, operated, a listened to the noise and proceeded to tell us that he could not repair the unit because no spare parts are available and have not been available for over a year and a half for our model. We were charged $110 for the service.
Our complaint is that since we provided the model and serial number, the service company, Diamond, should not have even dispatched a repairman, since they knew in advance that they could not possibly repair our dryer when no repair parts were not even available.
It is respectfully requested that our cost of $110 be refunded ASAP.

Respectfully Submitted,
Linda and George Keefe, retired US Navy submarine service

This is a water saver and I hate it. There is not enough water to get clothes clean. I turned on the "Deep Water" option, but still not enough water. Is there an override somewhere? I called once and got hung up on. So much for customer service. Please respond. The machine has been in use for 2 years and everything comes out so twisted up. I hate hate hate it.

We own a washer Mod mvwc565fw1 serial c82841329 about 2.5 years young. The unit works fine but the washer door and bleach filler area is rusting terribly. The door and bleach area looks like washer from 30 years ago. Being 69 years old we have has many washers and dryers including Maytag. At their end of life, the porcelain cabinets were in perfect condition. This unit is rusting like a tin can and looks like a very cheap washer which it was not. I wanted to add the pictures as proof. You decide what the correct response should be and let us know.. thanks.

Date of purchase: March 27, 2019, Pd. $1, 287.01
Started having issues beginning of January 2021 with items freezing in various areas of the refrigerator section. Contacted Maytag and they sent an authorized service tech which we had to pay $150 and was told that the evaporator coil was gone. They also sent us an estimate in the amount of $800 for the repair. After spending one hour on the phone mostly being put on hold, we were told that the best Maytag could do was cover the cost of the part only $300. We replied that this was unacceptable since this was definitely a defective unit and not something caused by everyday use. We refused to put more money into a fridge that's not even two years old and end up paying $2, 000 for a fridge that's worth $1, 000. We were also offered 20% off a new fridge but had to be their brand. Well I'm sorry but we don't feel that your product is very reliable and will probably never buy it again because you certainly don't stand by your product and all we get is I'm sorry.

We have had this reliable product for a little over 14 years. It still runs like a top, until this past Monday. My wife was removing clothes from the washer, when a large piece of glass broke off of the bowl shaped glass that is part of the door, that goes into the washer itself. I contacted a repair shop, and told them what was needed. They got back to me and said the part wasn't made anymore. I called your parts dept. #. Spoke to Reggie and got the same response. So because of this I have to buy a new washer. Even though the machine is a little over 14 years old, it runs great, and I think it is a terrible waste to have to get rid of it because of a part that you don't make anymore.
We bought your product because it is supposed to be the best. I guess we expected the best to be able to take care of any parts problem that came up.
Arden W. Stabs

I have a registered washing machine, less than a year old, that is malfunctioning. After waiting on hold for 20 minutes on the customer service line, I decide to user the online service. While scheduling local service (which was a successful schedule) I found that your website (actually Whirlpool's website) does not list the extended warranty I paid for. I want to know why not and what to do about it. This is the kind of complicated problem that an automated service is not designed to handle. It appears that Maytag/Whirlpool has no interest in allowing customers to speak to a human being who might be able to help. The chat service connects you to a database. The phone numbers listed all connect to the line that I waited 20 minutes for. I like the products you make, but this is making me hesitate to ever purchase one again.

We bought a Maytag Dishwasher in May/2020, Model #MDB8959S at Lowe's
8 months later the drain pump/motor went out, we were told they can't find the part anywhere, so its been on backorder since the first week of December.
We have made many calls to the 'Appliance Hospital' spoke with Carla, Aubry about this and we get the same answer every time, Still on backorder, don't know when it's going to be available. On 2-1-21 I spoke with Carla, she said they could send out a "X-Part" for the dishwasher and it would take about 2 weeks, was sent to their 'Specialty Team'. That 2 weeks has come and gone, my husband called the week of Feb. 15th to inquire about the X-Part, was told it was being rush, so as of today, march 5, 2021 we still haven't heard anything, still paying for a dishwasher I haven't been able to use for 4 months, oh and to mention the effing interest i'm paying on it also. So i'm asking you to get this part now, or get me a come and get this dishwasher, refund me what I paid for it and the interest that i've have already paid. Im done waiting!

Daniel & Karen Moorehouse

1. Purchased 12/13/20 2. Delivered/Installed 12/18/20 3. Problems start
early January 4. Called Maytag who had Guinco do service call on 1/29/21
5. Guinco determined that Motor/Control/Cam/Belt were defective and needed to be replaced 6. Set appointment to replace for 2/26/21 (said parts were hard to get) 7.Guinco called on 2/25/21 to cancel appointment indicating that Motor was still not in. Further, they would contact us when it came in. I asked them to determine when the last date was that their Parts dept. received a Motor. On March 1, 2021, they informed us they have not received a Motor since January. 8. On March 2, 2021, called Maytag Cust. Svc. We left our number for a "call back." A CS Rep did call back, we explained the history and they asked to put us on "hold" to see the "notes" on our file. After 5 minutes, we were disconnected, with no call back.

Topic: Pre Purchase Major Appliances
Model Number: MEDX655DW1
Serial Number: M71335986
Comment/Question: The dryer timer mechanism had to be replaced due to overheating. This is not satisfactory after only 3yrs and 8 months of use by 74 yr. old senior citizens, very little use. Maytag is requested to refund my repair $261.38 or provide an extended warranty. "Made in America" is why I bought the Maytag and after 3 yr use, this is not acceptable.

Purchased a Maytag Dishwasher in November of 2020. Drain pump went after 2 weeks Service guy said they didn't have the pump and would order it from Maytag. It has been over 4 months and still no pump. I am so disgusted about the runaround from Maytag and Fields the co. who said they would fix it. It was over 900.00 dollars. What am I supposed to do?

Said due to cov-19 all promotions on pedestals for washer and dryers where delayed 2 weeks. Later said we did not submit for promotion in time to received promotion to get $300 of each pedestal.

All my dark clothes come out with a white residue on them. I then have to wash them by hand with just plain water. I hate this machine. Can you help me resolve this problem..I have tried all the suggestions recommended on line about this.

We purchased this washer on 10/23/2019 from Home Depot for our 93 year old mother who is on a limited income. On 1/29/2021, less than a year and a half old the washer stopped working the washer is stuck on wash it wont spin and remove the water, after manually turning the dial to spin it wont spin the water out completely, because the washer is no longer under warranty we hired a appliance mechanic that inspected the washer and was told that it would cost over $400 to repair with parts and labor and recommended to just purchase a new washer, after looking at reviews it looks like this problem is common on these washers. In closing I believe that Maytag should be responsible to inform consumers of inferior products that should give the consumer more than a year and a half of service. We are at a loss now on what to purchase to replace this washer and are looking to see if there are any class action lawsuits against this product or would Maytag repair or replace this washer. Gene

Puts holes in clothing. Doesn't fill correctly. Won't spin. Makes a whirring/ humming noise. Does not come on sometimes. Terrible experience with a terrible machine.

I purchased out Maytag washer about 4 years ago. The date would have been the beginning of November 2016. This original purchase was made through Home Depot.
Once hooked up it ran fine for a week or so. I found it would not churn or drain correctly and I called Sharper Solutions who handle the warranties for Home Depot. After 3 attempts to fix the washer, they finally replaced the washer on 11/16/16. The 2snd washer worked for a while, it began doing the same thing, again after attempted repair, they brought in washer # 3 in July of 2017.
In December of 2020 it all began again, not spinning and not draining. I again called Sharper Solutions and a repair person came, stated there were 6 parts that needed replacement.
It is now week 4 of not having a washing machine and waiting on parts.
I ma so incredibly disappointed with Maytag and who handles the warranties. There is no communication and no sympathy or resolution anytime soon.
There are only 2 of us who live here. There is no reason whatsoever to have such a irresponsible product. I raised 3 boys and I had a Maytag that lasted me 20 years. The dryer I purchased with the current problematic washer also takes 2 spins to dry a load.
I am asking for a complete refund of money so I can go and purchase a washer/ dryer that works. and I don't have to run to the laundromat after a full knee replacement to do my wash. This is greatly interfering with my daily life and the incompetence's is not something to ignore.

Dark colors come out of the wash with white residue. I've tried every suggestions given. Less soap, warmer water. I use HE soap. I even put them through a second wash with no soap and they still come out with the residue. I have put the washer through a couple of clean cycles.
This machine is less then 6 months old.
Please help.

I can be reached at
[protected]@comcast.net

Thank you
Linda Vaillancourt

I purchased this machine about 1 1/2 years to 2 years ago and have had a problem from the beginning with the machine leaving soap residue when I wash dark clothes in cold water. I have tried using less soap but that does not seem to make a difference. What I have been having to do is to run a second rinse for usually about a 1/3 of the clothes that I just washed and this takes extra time as well as using extra water.

I recently googled on this problem and saw that you were able to "resolve" the issue for another individual so I am reaching out to you to see if you can resolve this issue. I am really frustrated with this and never had this problem with my previous machines.

Nov 4, 2020 two replacement parts (under warranty) were ordered from Maytag through their approved service company (Sun Appliance) and still the parts are still on order. Maytag does not reply to any requests for an update of when these parts will arrive.
To call Maytag customer service (800 344 1274) is an endless wait for a customer service rep... They just do not answer.