Mavis Discount Tire
reviews and complaints

My Son made a Appointment for 1:00 PM JULY 17th for a Front End Alignment, we brought the car to Mavis in Bolingbrook, Illinois at 12:20 PM, no one called us, so at 3:45 PM my Son called and they informed us that we needed a Tire Rod before they could do the Alignment, I was very upset and my day was wasted, if they would have called we would had let them Fix the Tire Rod and Alignment, very Poor Customer Service, Never will we come again.
Cristell Martin

On two separate occasions I've tried doing business with Mavis and both times ended in disappointment.
First time lady at Clinton, MS location told me New York do not make her schedule and wouldn't honor my appointment time.
Second time made another appointment at North Jackson, MS location and again appointment was not honored.
Very poor customer service

on July 5, 2021 I went to mavis and I got my brakes repaired. I got the whole 9 yards, including : brake pads, rotors, calipers, my brake fluids flushed, and my back brake pads cleaned as best they could. however, I was told by the mechanic who worked on my car that my brakes were good to go the only thing I would have to do is pump my brakes a few times to slow down and then come to complete stop. however, that was not the case as I was constantly pumping my brakes (as I was told) my car would not come to a complete dead stop. I took my car back the next morning, and oddly enough the mechanic that worked on my car no longer works there. I was then sent to a different location who were a lot more helpful, however to sum up their description of the other location they basically said they did a crappy job and poor workmanship. with that being said they found out my master cylinder is broken and there were still some air leakage that the other location failed to completely bleed out. to say im upset would be an understatement I am beyond frustrated, furious, and highly annoyed. not only did I just spend $800 on my brakes but now I have to figure how im gonna be able to pay $488 to fix the master cylinder. I do not feel responsible for having to pay an extra $488 to fix something that was not broken until I took my car to get my brakes done. I would either like a refund, repair, or both.

Picked up my car from $1000.00 new tires brakes and oil change at 10:30 a.m. July 3rd in Carmel NY . Within 3 miles the bottom plate of car partially fell off and scraped along the road. I had to get out on a bust street and crawl under the car to try and remove the plate and reinstall it properly. This location
Carmel is just the worst service I have ever had with my car and would NEVER EVER go back.

I've been through enough with mavis they broke my axle and now car making noises and knocking due to a tire change this doesn't sit well with me how they going tell me I need a struts I didn't need no struts

i called the north syracuse store for a car that they have worked on before wanted to find out about a catalytic converter replacement a simple 2005 chevy classic i was told they didnt have a replacement he couldnt find it and tried to tell me that it has 3 converters it is a 2.2 has 1 converter i called and gave a very specific code some [people do know what they are talking about got tired of being on hold called yur Liverpool store and they told me that couldnt give exhaust quotes out over the phone i would have to bring it in how is it i can call one store get what i need for information and another store tells me i gotta bring it in everytime i go to the north syracuse store yur computer system seems so antiquaited seems like i gotta give information that should already be in yur system considering i used to go there when ever i needed service on my car yur people are pretty non chalant making me think twice about using mavis anymore

In lakewood I went to mavis yesterday n they couldnt fix my tire n said I had to wait til tuesday for a free tire sine I have the maintance on all my tires. I then went to mavis today to rt 37 in toms river nj n they couldnt do anything either n then I drove to mavis in south toms river n the manager wanted me to pay 90 dollars n he couldnt give me a free tire cause he would lose money on a free tire. So why do I have the package on all tires n nothing can be done?

Hello. I have had the worst customer service ever with Mavis. I've scheduled 2 appointments that couldn't be honored. The first was rescheduled to this morning. A rep name K.D. reassured me that I would be 1st since I had to reschedule my appointment from last week. I got up on my day off to make sure I was there by 7:45 for my 8am appointment. The door was still locked at 8. Around 8:17 I decided to call customer care because no one was there still. The woman phoned the regional manager and told him that I was waiting and it was a repeat attempt. She assured me that I would be next in line and told me if they couldn't accommodate to call back and they would honor the promo and move my appointment to a location of my choice. I went back to the location and the line of customers were lined up inside and outside the store. There was only one counter clerk and when I tried to get his attention nothing happened. I spoke to the technician and asked for a manager and he told me he didn't know who that was because it was his first day. At this point I decided to call customer care back and was put on hold and then after a few minutes it fed me to an answering machine. I proceeded to call back 3 more times and I still couldn't reach anyone. It would put me on hold and then send me to voice-mail or drop the call even though it said I was number one in the queue. My issue was I wanted to make sure I got my service with the promotion was still running, now I've wasted two of my mornings, still haven't been addressed or taken care of and the customer service has been the worst I have had when it comes to car care. I would never recommend Mavis to anyone in search of service if this is how the company conducts business. This disregard for customers time has truly been unmatched.