Marriott International
Reviews and Complaints

I am terrified of these massage "parlors" and to think a Marriott would have one as its primary spa is outrageous. I also can't believe this person has had no comments from Marriott

Dear Sir,

I would like to know that last week i recd. an e-mail from id marriottresidencehote@yahoo.com & the contact person was Mr. Philip Johnson
Phone No. [protected], [protected] .

He gave me 21 questions to solve on e-mail.
I did & sent it to him within 72 hours as asked. He then asked me to gave a confirmation message to his company and he offer 4800 Pounds salary and One Mr. Clarire Tuhey (Officer In Charge) contact me for helping and visa work. And he also inform me that you did not going to the British Immigration or British council for any interview. I send this confirmation message.

I want to confirm that the appointment letter received by me is original or fake...plz reply me asap.

Thank you
By
Devesh Sharma
email id :- er.deveshsharma@yahoo.co.in

We are happy to receive your aspiration to work with our hotel and we hope that you understand all our previous emails to you. When you are fully ready, please send to us these below require needed information.

1) Full name as it appear on your international
Passport,
2) Your passport number...
3) Your Passport Holder Nationality...
4) your country of residence at present...
5) Your age...
6) your sex...
7) Your phone number...
8) Position you aspire……

You are advised to fill all the above information correctly and without a single mistake to avoid complications in your application process. Applicants are allowed to choose up to three positions to assist our personnel fix you in available space. After we receive and verify your information our Hotel will send you form to fill and you will send it to Immigration Bureau Ottawa Canada office with e-mail address of Immigration Bureau Ottawa Canada that you will see in the Form. The form will be for your visa processing, and as for your Vacation, Accommodation and Food please be advice that all these are Hotel responsibilities; they will surely be taking care by the Hotel management.
And what you should know also, for your easy way to enter Canada . You will only need to apply for one month tourist visa; this is the easier way now to enter Canada . We want our workers to apply this way, due to the new Canadian Immigration Law. Government did not need more immigrants again that is why we have to assist on bringing you in as a Tourists.
So when you arrived to our Hotel here, Hotel Management will then arrange for your working permit and every other documents that will make you to work and live permanently in Canada . And all the documents will be obtain for you just only within two weeks of your arrival at the Hotel. I mean for you to have your residential and working papers and every other documents in hand.
Marriott hotels Institute welcomes 15 new staffs

New members of the Staffs.
Now If you prove very capable when you start to work with us, you will be entitled to salary increment after six months of your arrival by 20% and be informed that our working hour is 8 hours basic which may change depending on condition or season but employees must be rewarded bonus for extra time put in work. Every employee is entitled to one long leave of up to 3months every year with remuneration. Sick leave and maternity leave is also available to our workers.

Well I too have received that there are vacancies in MRH and they wanted me to send them my profile I dont know whether they are really with any job offers or not, these days getting a job in a local call center is becoming tough and on top of that these people don't get pool of qualified people in UK itself that they try hiring people from India.
I think it to be fishy.

You may not like the policy but you agreed to it when you made the reservation. Now that you want to cancel you dont like it. This is your problem not theres.

did u joined the compmany ?please let me know since I have also got the offer lie the same u have received.

They are at it again : The name used at the moment is Holly Davenport
Email: davenport.holly@outlook.com
From the Gigajob website: http://au.gigajob.com/index.html
Sent me the Fake Appointment letter and contract
We write to Congratulate you on the success of your application.

The position of an Administration Assistant II, with Marriott Hotels has being offered to you.

This position is offered to you on the basis that we find you as an individual with the ability to accomplish task, work with and through other people, exhibit self judging and adapting Behavior.

Attached Here-with this mail, is your contract and appointment letter.

Kindly go through carefully, if the terms/conditions are OK with you, have the attestation part on the appointment signed and a copy sent to us via email as soon as possible.

we wish to state here that you should truly be ready before signing the attestation part of the appointment letter, as it is a one time offer.

Arrangement to handle your traveling process as smooth as possible has being initiated to procure your Residence /Work Permits and Visa, through our trusted Traveling Agent to the British Immigration Service, who's info is provided below.
we kindly advice you contact them as soon as possible.

Blue Dog Travel and Tour Services
bluedogtravelltd@outlook.com

They will be aiding in coordinating liaison between you and authorities such as embassies consulates, local employment authorities with the registration, processing and procurement of documents, also compilation and analyzing of documents according to legal requirements for swift approval.

Do accept our congratulation once more.

Thanks
Mr D. Holly

I have also same problem, It is fake or genuine...
Marriott hotel send me appointment letter, after that they are asking for 10, 500 rupees for visa processing.

Any body knows regarding this, please let me know.

Hi forum,
Been reading the postings and finally could conclude one thing, "[censored], fools like you deserve to be cheated".
Use your brains, can any company would recruit like this? Do you think that the immigration offices at British Deputy High Commission would use their A/c to accept the VISA fees? Do they keep on giving their call numbers to any Tom Dick & Harry? Would they use free e-mail accounts like yahoo, gmail etc?
I still wonder, non of you have taken a step to launch a police complaint, you are just shouting around of getting cheated. That is why I conclude once again " FOOLS LIKE YOU DESERVE TO BE CHEATED".

Me too received the same but now the HR preson is Mr. Edward David... Be carefull man.

Hi This Surjeet i have also reced such Email ?

--------- Forwarded message ----------
From: Marriott Residence Hotel
Date: Sat, Dec 5, 2009 at 3:02 PM
Subject: MARRIOTT LETTER OF APPOINTMENT.
To: Surjeet Gujjar

ATTN:MR.SURJEET GUJJAR.

Please find attached for further proceedings on your job processes. You are to refer to Co-coordinator in India for further proceedings on time.

Sequel to the resumption of your job, he will assist you considering the essentialist's of time involved; Representing a higher percentage of expatriate services employees in relations to this project.

You will contact him and he shall assist you in timely obtaining of your necessary residence and a work permit papers/ VISA with the United Kingdom Immigration Services.

You will have to immediately contact the below contact person representing a higher percentage of expatriate status employee with relations to this procedure:

The Asia zonal coordinator will let you know all that you need to know about you paper's.

The Company has to send you an air ticket as soon as your paper's are with you.
Information
The Asia zonal coordinator will ask for your registration fees for your documents and opening of file on your name that is £400. (Pounds) He is going to ask you of it, you have to arrange it .

BRITISH COUNCIL:
Contact Person: MR.RICHARD STAGG. (Officer in Charge)
Phone: : + 91 [protected]
E-mail: britishcouncilrichard_visa@yahoo.in
Please endeavor to update us on your successful processes with him for liaison purpose.

ATTN:MR.SURJEET GUJJAR.

Your traveling processes have to be with you and MR.RICHARD STAGG. For your working visa to be issued to you.Good luck.
Regards,
Sir. Powell C.
Human Res. Dev. Manager
MARRIOTT RESIDENCE HOTEL
0044-[protected]
0044-[protected]

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Sirs, 2/12/2009
Within the last two weeks, I have received similar emails from Marriott Hotel, regarding job vacancies in various fields. When I checked as to whether this is a scam or not now, it appears that it is like so. This is nothing else, but to squeeze money from persons who simply believe that the offers are genuine and become prey to that. Hence, in my opinion, I do not propose to give any reply to such kind of scams as once I had become a victim of such a scam. It is high time that such types of scams should be estopped by resorting to available and appropriate legal proceedings against such scammers and I wonder, why it is impossible to do so! If Websites like you can assist in the process, it would be a lesson to be taught such persons whereby innocent persons would not become prey to such unscrupulous minds. Please look into the matter, if possible, a reply from you will be highly appreciated.
Thanks.
N.S.Sreeraman.

even i too received that 21 questions...
what should i do now?

this is a fake appointment as because i've made the enquiry to the british council by visitig physically & they informed this is nabsolutely rubbish.,

Even i have recieved the same mail... and i am in doubt with the trueness of the company

Hi Friends..
I also recieved this mail last week from the same person and same process was followed.I would like to thank all my friends for posting theire experience on this complaint board.Before proceeding i visited this site and came to know abt the facts and protected my self from being cheated.I request all my friend not to waste their money in all these fake activities.
vikrant

That's why you have to read the cancellation policies. I read one policy of a hotel before booking online, and it said that you have to cancel a month ahead of time! So you HAVE to read.

I work for a Marriott franchisee. Cancellation polices are spelled out very clearly when a reservation is made and in the confirmation e-mail you receive (especially if you qualify for a special rate). Go back and read that e-mail and I guarantee you'll find whatever policy prevented them from canceling your reservation.

the official website of marriott hotel is www.marriott.com
all informations are available in their site.
one thing is for sure they do not ask money from any person especially from applicants

This is the form sent to me by the accordingly zonal tourist immigration department in china who were accordingly assisting the immigrant coming from asia.

Beware! this is the procedure sent to me by the person who was said to be in charge for the payments.
Lets all become a concerned citizen for we don't know when this kind of evils will catch up... Be concerned for those who have been victimized for you do not know who will happen next.

DEAR PARTICIPANT,
THIS IS HOW YOU WILL REMIT THE FEE FOR YOUR VISA AUTHORIZATION LETTER OF 150 U.S. DOLLAR AS DIRECTED BY THE CANADIAN AIRPORT IMMIGRATION LAWYERS.

PAYMENT METHOD: WESTERN UNION MONEY TRANSFER.

RECEIVERS NAME: GANGYI WU.

first name:GANGYI last name:WU.

COUNTRY: CHINA.

CITY: BEIJING

AMOUNT: 150 U.S DOLLARS

NOTE: IMMEDIATELY YOU MAKE THE PAYMENT, YOU ARE ADVICE TO SCAN TO US THE PAYMENT RECEIPT, SO THAT WE WILL ISSUE YOU A CONFIRMATION RECEIPT TO ENABLE THE CANADIAN AIRPORT IMMIGRATION LAWYER ISSUE YOU YOUR VISA AUTHORIZATION LETTER, TO ENABLE THE CANADIAN IMMIGRATION BUREAU OTTAWA WILL COMPILE YOUR ENTIRE VISA DOCUMENTS AND SEND THEM VIA DHL POSTAL SERVICE TO THE CANADIAN EMBASSY IN YOUR COUNTRY OF RESIDENCE FOR YOUR VISA ISSUANCE.

GOOD DAY.

CONTACT Dr Raymond Clarke (+86-[protected]) for more information's needed.

Canadian zonal tourist coordinator. Beijing, china.

Don't be one of US!
Evil attacks at our weakest times...

I think I am almost one of their victims... just want to share the documents they sent me which were very convincing at face. Evils attack us at weakest times...

dear sir would you please give me a email address where i can have some more information about marriott hotes, since i have a job offer and i would like to no more about this. please do send me a email address, my email is elad_eriugcm@yahoo.com. looking forward for your reply.

Regards
Dale

It is a great opportunity to thank you and request you to take necessary action to punish the culprits at the earliest.

regards

james

i am trying to attach some more attachments like contract, receipt of accomodation invitation letter and so on.. please go through it and kindly reply me

Hellooooo my name is abdoulie from the Gambia I wish to work with in Canada, my email is abdoulie3088@yahoo.com.and my number is 3133790.

hi, Im man 21 years, from morocco, need work asap, email hamzabboy94@live.fr

hello mam/SIR morninq and evninq im jaspher onq from philipines 21 years old i need a work in waiter ihave xperience in aphilipines i
really appreciate this offer want to be part of your team

Hello i am maqsood ali from Saudi Arabia i want to waiter job in the best hotel

me parece raro que me llego un coreo con esta direccion torontomarriotthotelcanada.worker@live.com ofreciendo oferta de empleo en canada

good day, this is humble i see the inployment note, i am good in bouncer" and well build body, so i am in need of the work, thank you, replay me with, alikerichardhumble@gmail.com

my name is lamin drammeh, from the gambia, in west africa, i am 19 years old, i am a drawing artist, i really like to apply this job because i am awfully active to do this kind of job including: swiping the ground, entertaining people, protecting the children, serving, give nice face to people. actually, i was going across and i found this message i really appreciate the message and it is lovable, i really like to work. my father was a trader but, now he is sitting down without doing nothing because of lack material to improve his job, so i want to do just to make him happy, my phone number is: +[protected]. thank you very much.

good afternoon
they really appreciate this offer want to be part of your team so send them my CV so please rebicen and what for you are the ones who decide. my name is on COLOMBIA JESSIKA BLANDON live and I am 25 years and TECHNOLOGY IN BUSINESS MANAGEMENT.
and my only goal is to work.

I Essam Alsameeha from Morocco holder nationality Moroccan holder on Chhazh baccalaureate and holder of the driving license and Chhazh in football and Chhazh Tdhirabouaph in bodybuilding as one who experienced in the field of commerce and sport and I have a body slim and handsome as I am an expert in the analysis of anything, especially in the field of sports and Thanks

No matter what hotel you go to, Hilton, Comfort Inn, or even the Sharadon when there is a room block there are so many rooms open at a discounted rate. Once that room block is sold out, its to late, you missed it.
I have a confrence in July at a sharadon and silly me called to two weeks after registration was open, to book my room. Of course I had missed it and now have to pay full price, so really missing out on a limmited offer. Whos fault is that? REALLY?

You do realize that Patriotic football fans are now beginning to boycott all NFL sponsors, including you, over this kneeling down during the National Anthem thing that is going on? These un-patriotic players are costing you money.

If you visit the Viand Restaurant in this hotel, be advised of the cost of coffee before you order your meal. A very small cup will cost you $4.00 and the price is not on the menu..

I dont recommend the Marriot to anyone. They hit you with hidden fees that they don't tell you about and feed you with so many lies. If it wasn't for me checking my account I wouldn't have ever known they charged me $250 for a smoking fee that they never told us about nor had it in written authorization. I disputed but yet my bank let them get over on me when I told them the issue. When I called them about it they told us it was on the walls in the hallway and on the little card you keep to hold your room keys in. For one there was no policy all on no wall nor was it on the little card. Those were lies they told me just to get me off the phone. I hope every Marriot goes down cause they do some downright dirty things just to make their money. I think its only right if they let you know ahead of time that it is a fee but yet they don't do that

it is impossible that the courtycard hotel doesnt have that maid's full information, how did they hired her at the first step? the police is agaisting the law by not taking care of your case seriously. they can definately find out the maid's family easily just from the hotel's information.i heard about north carolina's ppl are empty heads, but wow...

courtyard., all marriot hotels sucks

counrtyard in shanghai china is ### sucks too.strang and mean people. they do steal money,

Wow, Missypissed that is by far the worst and definitely one of the few reasonable complaints I've heard against the hotel. I mean, yes you or at least your fiance, made a very regrettable mistake and obviously paid the price. Still, the hotel sounds as though they did not handle the situation with any class and it's terrible that they would obstruct your ability to investgate that way. I can't believe that someone would get away with something like that.

MadandAngry: The Courtyard on Julia Street is an extremely popular location because it is in the French Quarter, near all the bars and clubs. It's one block down from Bourbon St., which is world famous for it's wild partying. What did you think the manager was going to be able to do? Shut down the club? Why would you stay at a location so close to party central if you wanted something more peaceful? And finally, New Orleans really isn't the prime peaceful spot. You have to make allowances for location. And of course the Courtyard charges for parking in downtown NO. EVERY hotel does. And those that were not staying at the hotel had to pay EVEN MORE than you did for you valet parking. The manager can't help you with your own dumb decisions.

Yes I do understand pamela complaint about the one in new Orleans. I had the same problem and I promise myself that I would never go back there. They should close it down because if it would not be for the customers they wouldn't be doing business at all. The manager don't care so why go there. As a big corporation they should try to help their customers so that they would want to come back.

I and a friend stayed at your Marriott hotel in Meridian, Idaho for three days this week. We had two rooms on separate floors even though they were reserved at the same time months ago. At check-in we were told there would be a $20.00 charge for incidentals to a personal credit card and returned at check-out. The charges turned out to be $20.00 per room per night totaling $120.00. At check-out on Wednesday I was told the funds would be returned to my account that same day. They were not returned as promised. as of today (Thursday) the funds are still missing. The Courtyard by Marriott manager
(Brad) told me the charges were for training new staff and that they were returned on Wednesday. According to my bank on Thursday the charges were not deleted as I was told. This Marriott Inn deceived and lied to me. I can assure you I will never again stay in any Marriott Hotel or Inn and will do everything I can to make this deceptive practice known to everybody I can.

I would not recommend staying at the Courtyard Marriott in New Orleans On Julia Street. My room was across the street from a club. I could never get any sleep. When I went down to speak to the manager he all but told me to go to another hotel. I will never send anyone to that hotel. The parking garage was awful. They make you pay for parking but when you come in at night they have valet parking to others who do not have a reservation with their hotel. Every day I was mad with myself for staying there. I have never been to a hotel where the manager did not try to help you. New Orleans Courtyard by Marriott "SUCK"

I was a guest from Dec 3 - Dec 6 at the Gaylord Texan. Either $220 or $230 was stolen from my room. I reported it and security came to my room and indicated they would come back to later talk to me. They never returned. I called security on the 3rd and was told they would continue investigating and would contact me. I have not heard from them.

The money was taken from underwear previously worn. I carefully hid it. I hid it on Tuesday night, added a pair of underwear on Wednesday and it was there. Thursday I added to the stack and noticed it was gone. Security checked the cameras and only me and cleaning staff had been in the room. Consider it done has not occurred with my incident.

If I give some handover may be regarded to cash after that it is not submitted and a warning letter typed against me that u not capable of work or not doing properly

Where do I submit a complaint as an employee?

Please reply me to know genuinely of the job

Intentionally making me work overtime unnecessarily. It is against the working hours mentioned in duty roster. Making an employee work for more than 9 hours is illegal whereas he is making me work 16 hours.

On 6 August 2010 16:33, Naren Banerjee wrote:

" CONFIDENTIAL /PRIVATE PERSONAL MESSAGE AGAINST YOURS"

Mr.Edwin D. Fuller,
President for International Affairs
Marriott Hotel.

Acknowledge with thanks, albeit belatedly, of your mail of 4th. instant & noted its content there in with great interests & wish to convey my gratitude for the courtesy extended and also wish to convey to your good selves & the Board of Directors of the Marriott Hotel, kindly, pass this on my behalf & obliged !

I truly believed that I owe you an apology in the manner that I have not replied in accordance to your expectation. For this, I apologize sincerely

I also wish to convey that our International & Domestic Airlines, has just started four months back having International & Domestic Official License been issued to us, I, having good connections with the International field, already negotiating with the Principal in Washington D.C. who have consented our interests by providing more than USD 300 Million for the Joint Venture Partnership Equity Share basis & soon they are going to visit to Nepal along with their respective team of experts to evaluate the situation & to make the Agreements between ourselves.

In doing so, Mr.J.E.Miller, the President of the Funding Organization will hold as our Airlines President in USA & the undersigned will be another President in Nepal, to have a Joint Venture Project very shortly. Shall, let you know when things are in proper shape.

Meanwhile, another B737-300 ER suppliers in USA, with whom I was negotiating, have already provided us the meticulous details specifications on the Aircraft's as required by us, are being evaluated by our Board of Directors in question.

All these are very hard work to transform into a realities, as you are aware of .

However, I have gone through your mail context very carefully & became much keen to expedite the same with care very soon as explained by your good selves.

By and large, I have taken with care about your feed back on those respective specified candidates & their duties to be performed for its each post, shall make sure ASAP to forward their respective information's as necessary.

Though, I am little confused on our comments...I also want to be rest assured that you are legitimate and in no way have interest in Terrorist Attack an others."... but then it is of our both ends question !

Meanwhile, we both must have an "MOU" official be signed together authorizing me personally to procure those respective candidates for your Organization, as it is an important role for me to work on your Organizations behalf & with accordance to export those candidates in proper time ! As I understand from your Management's provided two further emails & all were carefully noted with care.

However, it is not clear to the undersign, about your Hotel's Website, which is missing here, on having the same, shall have more positive knowledge & to back up the proceeding having in full confidence ! There will be no difficulties having those candidates as per your requirements at any period.If am not mistaken, is this your contact details:

On having your official invitation/sponsorship to the undersigned to visit your Empire Organization & make proper evaluation so that in near future both of us don't have any misunderstandings. Be looking forward to hear about the proposition sending to your consideration. I am basically an Indian Origin Passport holder ( settled in Nepal since last eleven years ago, Widower, having two children in India) by now crossed Seventy Winters with very high profile in the past with strong International Experience in few specified filed as well.

I cannot afford to compromise these virtues because this transaction highly sensitive, I have my principles which will profit the both of us.

These reasons may not be as valid to you as it is to me, for we may be on different level of stress most this past few weeks. Again, my sincere apology to have upset you.

Thanking you in anticipation and be looking forward to hear with positive response if thought wise to continue further with our mutual interests/gain in question.

With regards,

I need my subject line returned to me on any email for which you expect an answer. I am unable to respond to any email without my original subject line Ref No :"

IMPORTANT : for easy communication, please state clearly your company information such as company name, your name, phone/Mobile numbers, fax number, full address including postal code and country in all e-mails.

Naren Banerjee, Executive Vice-Chairman, "We meet our client's & business associates discerning taste"
UnityAirlines Pvt. Ltd;
Kathmandu, Nepal.
Mobile # 00977-[protected]& 00977-[protected] & Fax # [protected].

Company's profile and business website: www.unityairlines.com

Email #naren42@gmail.com,
Skype: naren.banerjee-07 & narenbanerjee-07
Messenger ID's:naren42@yahoo.com, hitpl@ hotmail.com

-----------------ORIGINAL MESSAGE FOLLOWS------------

On 4 August 2010 20:48, MARRIOTT HOTEL ADMIN wrote:

Good Morning Mr. Naren Banerjee,

I acknowledge your last mail to Marriott Hotel Management, I pick a special interest regarding to your personnel as you had stated earlier that you are an airline president.

Please could give me a clear figure of which airline you are managing? however, I learned from your last mail that you could provide us with the maximum number of staff needed in the industry for the vacancies available, that is the major reason I have to specify my personal interest to give you a confidential guide that I presume you need because of your Curiosity of whom to contact .

Now I pick a special interest to know you more and to see what you really can afford, I also want to be rest assured that you are legitimate and in no way have interest in Terrorist Attack an others.

I will be glad to have a group of your clients well organized an trained to occupy the vacancies on one condition. which is to be rest assured that you have a good intention to the Marriott Hotel Success and that you will make sure that from 1 to 30 of your clients are well trained and have qualification to suit the vacancies available.

Base on the light of the above, you are hereby have my interest and also confidentiality in this employment role, therefore proceed to do what is required of you from the Marriott Hotel Employment Official whom have been in contact with you over the last period before now.

From now on, I will be looking into your matter if you are legible. but you will be communicating with the employment departments under the instructions stated by the Marriott Hotel Board of Directors for employment, in this no staff is specified to the subject because any one of the employment officers can respond to you and also advice you any time any day without identifying him or her self rather will let you know that the message is from Marriott Hotel Management.

Note: The applicants are made to undergo a due process and obey the instructions from the employment officers and other related partners such as the Immigration dept and Marriott Hotel Lawyers whom in due time have a role to play before the final approval of the applicants to be awarded to work with Marriott Hotel, then the visa process commences.

I hope I have certify your interest and hoping that you will make us proud by providing good staffs whom their interest will be made to the uplift of this empire.

With all said an done the Marriott Hotel Executive Board of directors will be delighted to meet you and have a hand shake for a job well done and you will be rewarded handsomely.

I will stop here for now an looking forward to your cooperation.

Edwin D. Fuller,
President for International Affairs
Marriott Hotel.

i have received job offer from marriothotelgroup@hotmail.co.uk
is it true or fake? please tell me

My fiance and I stayed at the Long Island Marriott and I'm sorry to say we were very disappointed with the accommodations. During the first night the room was very warm and although the thermostat was set to 65 degrees, the room failed to cool down. I reported this to the front desk the next morning on our way out and I was told that someone would fix the problem while we were gone. When we returned that afternoon the windows in our room were open and the air-conditioning system was turned off. In addition, it was obvious that the room had not been cleaned. When my fiance called the front desk, she was told that the entire hotel air-conditioning system was in "neutral" and that there was neither heat nor cooling available to any rooms. She was also told that rooms are not cleaned unless guests requested it in advance.

Now we have both stayed in many hotels over the last forty years and this is the first time either of us has been told that a room would not have heat or cooling nor be cleaned automatically. In addition, she found his tone to be somewhat demeaning. I immediately called the 800 number and registered a complaint. The gentleman I spoke with was very understanding and a bit perplexed by what we were being told. He asked me to hold, and when he returned he advised me that someone from the hotel management staff would call me back. At that very moment, the air-conditioning came on and room service appeared at our door. Rather than wait in the room for the call while it was being made up, we closed the windows and headed for the main desk to talk to the manager directly. We informed the desk clerk why we were there and asked if we could speak to the manger. We were told that she would be with us shortly. Unfortunately, she never showed up. In frustration, we left for the evening.

I wish I could say it ends here. When we returned later that evening the room was hot again and the air-conditioning was off. No setting on the thermostat would make the room any cooler. When we checked out the next morning, I expressed my unhappiness with the room and we were each offered a free cup of coffee as compensation. Considering that most hotels (and motels) give guests coffee for free, it appeared to be a very insincere gesture.

Where we being told the truth by the hotel staff? Are the air-conditioning systems at Marriott facilities turned off and unavailable to guests at select times of the year (or only this one)? Do we really have to request room service on the Concierge level?

Of all the Marriott's we have stayed in, matter of fact of all the hotels we have stayed in, this was the worse from a customer service perspective and the only Marriott facility we have ever had a problem with. To make matters worse, we found the staff to be aloof and at times downright surly. What troubles me most is that I had to pay for two nights of discomfort.

I sent this on Marriott's customer complaint group. They never replied nor acknowledged my email.

Recent stay at a higher end Marriott. I was woken up at 5am to an intoxicated man standing over my bed. Apparently the front desk clerk issued a duplicate room key to this man who was drunk and belligerent and lost his way! After complaining about the situation and having to physically remove this guy from my room, I was promised a refund on my room charge for the night and given a few extra reward points! Well, here we are and no refund. Not happy.. Beware of this chain and mind your own safety because this chain does not do it for you. There was even a security team at this hotel and not a one of them stopped this guy.

I am Sachin Staying in Hotel JW Mariott Mumbai in Room No. 548 From Past 2 Days. There Was Some Technical Issue in Processing The Card for the Payment For Which These People Had not Waited For an Hour Before Which They have Deactivated my Room Key and when I ask about this to a floor Manager He Cant Even Speak Proper English And He says that he would get someone to sort this out for which I had to wait out of the Room for 15 min like a dog. Most Terrifying Experience I have ever Had while Travelling. I gonna Sue this People in Consumer Court with a Defamation Case. This Would happen in 24 hours Time.

Do any of you people actually believe anyone with the Marriott chain actually cares about you?
Do yourselves a favor and boycott them, it's nothing less than they deserve and the only way any customer service changes will happen if dear Mr. Marriott's bottom line is affected.

I too was the victim of the Marriott sham. I booked a 5 night stay at Vail Marriott Resort, and cancelled 30 days in advance. Reservation says you must cancel within 46 days, but nowhere on the reservation does it define what the cancellation penalty is. I booked the stay with my points (by the way I am a Platinum Premier member), and since I used points, they didn’t have a clue (nor is it defined anywhere), how much to charge me so they randomly charged me over $4, 600. I am willing to pay a “nominal” fee, but I’m not about to pay what they are demanding. I own a company and we spend well over $150, 000 a year with Marriott, but that is all about to end.

Still waiting for a reply from them...