CB Travel and Vacations Marriott International Complaints #162-181

Marriott International Reviews and Complaints

Marriott International review: horrible service ( 1 comment)

MÃ©lanie Lyne of Kirkland, CA

Oct 13, 2010 4:18 pm UTC

Resolved

My brother stayed at this property October 10th 2010. I work for a Residence Inn By Marriott, therefore he would get the ''friends and family rate'' which was 269.00$. My brother got there and they charged him 299.00$ for the night, told him if he was not happy that he should leave. The next day my brother sent me an e-mail saying he was leaving the day before his departure because he didn`t like the service he got at the hotel. I called myself wondering why it was 299.00$ instead of 269.00$, the man was extremely rude to me. First thing he says to me when i was transfered was ''mm HELLO?!''. He Kept on cutting me off while i was trying to explain my situation. He asked for my name, I told him and he kept on saying ''What?, What?''. Did not even try to help or try to understand my situation. Told me if I would like to speak to the general manager, I said yes please. The man put me on hold for 20 minutes. I work in the same franchise as him, I would expect the same service I would give to my customers at my hotel and what marriott expects from us.

This is unacceptable!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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IvyRoyalhouse

Ashburn, US

10 comments

IvyRoyalhouse of Ashburn, US

Jul 07, 2011 8:08 pm UTC

Verified customer

Employees aren't allowed to treat other employees like that. You could have taken his name and reported him to corporate. I do that everytime I get rude service from the front desk associates.

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Marriott International Contacts

Marriott International phone numbers

+1 (800) 736-0554

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Marriott Hotel Reservations

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The Ritz-Carlton

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Gaylord

+1 (800) 285-2684

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Atlantis

+1 (844) 683-8959

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All-Inclusive

08000858179

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+1 (800) 831-4004

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Meetings and Event Information

+1 (402) 390-1647

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Marriott International emails

customerservice@marriott.com

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Marriott International address

2025 Convention Center Way, Ontario, California, 91764, United States

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