MagicJack review: Scam and cheating 159

I ordered the Magic Jack after being told it was a great product. I went online and ordered the product then decided to do some investigating on the product. After reading all the negative feedback about this company I decided to cancel my order. I replied to an email confirmation that I recieved for my order. I told them to cancel my order as I no longer needed it. I was amazed at how fast they did this. They cancelled my order and released the hold for the $110.80 that they had on my credit card, or so I thought. Today I go on my credit card account online and I notice that someone had a hold on my credit card in the amount of $46.80. I called Capital one and they told me that Magic Jack had a hold on the credit for that amount. I am PISSED! They have no reason to put a hold on my credit card as they cancelled this order less than 24 hours after I placed the original order. They only refunded $63.10. No reason at all for them to hold onto any of my money. I sent this scam company another email telling them that they need to release my credit and do it now.

My magic jack hasn't worked right for months, since I received it. Can't tell you how many hours I've been on live chat. Might have been 3 hours today. I followed directions, then was told to shut down my computer and reboot. The gal assured me it would work. Nahhhhhhhhh.

btw the problem is I can't receive or make calls.

Sandi

This was my conversation, from this Forum...it looks pretty shady from this web site are there any positive thoughts on this product?
Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Rachelle'

Rachelle: Hello, how may I help you?

paul: what are internation rates to australia?

Rachelle: Please click the link below to view the International call rates applicable

Rachelle: http://www.ymaxcorp.com/clec_rates.html

Rachelle: Is there anything else I may help you with today?

paul: what is the cost for this device i saw it on tv for 29.99 is that correct?

Rachelle: No, magicjack is $39.95 + 1 year free of service including.

paul: my arae code is 306 how do i register that area code?

Rachelle: In the registration process you can choose any area code and prefixes there.

paul: I checked for that code in the list iot did not show as being available?

Rachelle: One moment please...

Rachelle: We are still working to complete the Canadian area codes as soon as possible. You can choose any area code available then change it once the area code you prefer is already available.

paul: I see allot of complaints about customer serv per this web site as an example MagicJack — Scam and cheating what do I do for customer service if i need it?

Rachelle: Feel free to chat us back if you have any further concerns.

paul: what is the acurate delivery time to canada postal code S7J 2M7?

paul: Please answer the 2 question above

Rachelle: For standard shipping it will take 4-10 business days, rush shipping will take 3-5 business days and for priority shipping it will take 2-4 business days.

paul: what delivery method do you use for standard to Canada?

Rachelle: Thru ups

paul: I thought I saw USPS? which i would prefer as UPS charges huge fees to the receiver will you ship USPS?

Rachelle: Yes, delivery method is USPS..

paul: what is the shipping charge to Canada Please?

paul: Hello?

Rachelle: Yes, I don't have the exact information for the S/H to Canada. One moment please

Rachelle: I appreciate your patience.

Rachelle: It's $6.95 for the standard shipping, Paul.

paul: thank you rachelle: So you confirm the shipping is USPS not UPS?

Rachelle: Yes, Paul

Rachelle: You are welcome

Rachelle: Is there anything else I may help you with today?

paul: yes please confirm shipping is USPS and not UPS

Rachelle: Yes, it's USPS and not UPS

paul: one more this Rachelle...I see allot of complaints about customer service per this web site as an example MagicJack — Scam and cheating what do I do for customer service if i need it?

Rachelle: If you have any further concerns feel free to chat live person for further assistance.

paul: please answer my question above

paul: well I have saved this conversation to a text file and if the answers you have not giving me are not acurate i will post it to the web thank for your time.

paul: Regards,

paul: paul

Rachelle: ok

Rachelle: You are most welcome

paul: please see if you may be able to just answer the question...

paul: I see allot of complaints about customer service per this web site as an example MagicJack — Scam and cheating what do I do for customer service if i need it?

Rachelle: One moment please...

Rachelle: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Chat InformationPlease wait while I transfer the chat to the best suited site operator.

Chat InformationYou are now chatting with 'Harold'

Harold: Hello, this is Harold. It's my pleasure to assist you today. Please hold on for a moment while I review the chat history.

paul: Thank you Harold

Harold: Thank you for holding, Paul. You want to know if the complaints from us are true, right?

paul: yes

Harold: Yes, that's not true, Paul.

paul: hello?

paul: what's not true?

paul: Please confirm that this is not true...

paul: Magic Jack states there is NO CONTRACT TO SIGN. When you plug in your magic jack, it then up loads it's software and agreement that you are bound to. The last paragraph contains BINDING ARBITRATION and that's the WORST KIND OF CONTRACT for anyone to sign. This is FRAUD. They say there is no Contract. After you buy the product you then learn their is BINDING ARBITRATION. You have no rights in BINDING ARBITRATION. The ARBITRATOR always rule in their favor and not yours, even after you hire an attorney for more than $100, 000.00 to prove you are right AND you can not win against them. Normally in a Court of Law you are innocent until proven guilty. In Arbitration, you are guilty based on false allegatins until YOU CAN HIRE AN ATTORNEY FOR $100, 000.00 TO BABYSIT YOUR CASE FOR 3 YEARS and you still can not win in ARBITRATION. Once I read the agreement and saw the BINDING ARBITRATION, I new to cancel out before agreeing to their FRAUDULENT BINDING ARBITRATION. Remember, ARBITRATION VOIDS ALL YOUR CONSTITUTIONAL RIGHTS FOR A JUDGE AND A JURY. AVOID ARBITRATION LIKE IT'S THE PLAGUE. I am speaking from experience. I have been tortured IN A $10, 000, 000 ARBITRATION SUIT for 3 years . I did not even have a contract with the company who thru me into ARBITRATION. And, I am still trying to prove I do not have a contract with these MAFIA COMPANIES' ATTORNEYS AND ARBITRATORS. Also, you are responsible for paying the attorney fees and arbitrators fees for both sides which will equal hundreds of thousands of dollars. They will then get a judgement against you and THEY WILL take all your owned assets. All this based on the false advertisement of NO CONTRACT. All the arbitrators and attorneys are in on the take. ARBITRATION IS MAFIA'S NEW TOOL.

paul: ?

paul: Hello?

Harold: That's not true.

Harold: Is there anything else I may help you with today?

Harold: Are you there?

paul: yes one moment plezs

Harold: OK.

Harold: You may take your time.

paul: Thank you Harold so you confirm nothing on the forum link I sent you is true?...

Harold: Yes.

paul: What number do i call for customer service if i need it?

Harold: That's right..

Harold: They will just going to ruin our product since it has good benefits.

Harold: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satified.

paul: well thank you Harold, I trust everything you have told me is accurate and true i have copied this conversation as proof before i purchase it and will use it in the event that anything negative that you confirmed as not being true this conversation will be binding legally thank you for your time

Harold: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

paul: Sorry I don't have time for the survay now but I truly hope this product will work Take care and Thanks again

Harold: You may now click the “””Close””” word on the top right...

paul: OK I have also posted this to to the site mentioned above as I believe you are being true and accurate Thanks again

ITS A GREAT PRODUCT, WE HAVE 2 OF THEM

Actually, it worked very well for about 2 months and I called all over North America with it. Used another phone for overseas, but Magic Jack did work well for about two months. Then there were constant repetitve issues that took forever to repair over the 'Chat' line that is used for support. The people try, but they are given a manual and you start from the beginning each time, with each person. The redundancy is a complete waste of time. The CSR's try, but the company itself is terribly run. As you can see now, there is a special off of the renewal, with the economy as it is customers would be screaming to renew the service if it worked. An incentive would not be needed to entice one to renew. If the retention of the existing customer base is failing, that also means the new market has fallen even more sharply. This is not a good sign for a Company's longevity or its survival. Best advice is to stay away at this time, in 3 years or different management, this could easily be a very viable concept and company. Just not now.

Regards,
Steve

BIGGEST RIP-OFF ON THE WEB...NEVER BUY FROM A COMPANY THAT DOESN'T HAVE A PHONE NUMBER TO CALL. INSTEAD THEY GIVE YOU A CHATLINE IN INDIA WITH IDIOTS THAT CAN'T FIX S----!

Magic Jack states there is NO CONTRACT TO SIGN. When you plug in your magic jack, it then up loads
it's software and agreement that you are bound to. The last paragraph contains BINDING ARBITRATION
and that's the WORST KIND OF CONTRACT for anyone to sign. This is FRAUD. They say there is no Contract. After you buy the product you then learn their is BINDING ARBITRATION. You have no rights in BINDING ARBITRATION. The ARBITRATOR always rule in their favor and not yours, even after you hire an
attorney for more than $100, 000.00 to prove you are right AND you can not win against them. Normally in a Court of Law you are innocent until proven guilty. In Arbitration, you are guilty based on false allegatins until YOU CAN HIRE AN ATTORNEY FOR $100, 000.00 TO BABYSIT YOUR CASE FOR 3 YEARS and you still can not win in ARBITRATION. Once I read the agreement and saw the BINDING ARBITRATION, I new to cancel out before agreeing to their FRAUDULENT BINDING ARBITRATION. Remember, ARBITRATION VOIDS ALL YOUR CONSTITUTIONAL RIGHTS FOR A JUDGE AND A JURY. AVOID ARBITRATION LIKE IT'S THE PLAGUE. I am speaking from experience. I have been tortured IN A $10, 000, 000 ARBITRATION SUIT for 3 years . I did not even have a contract with the company who thru me into ARBITRATION. And, I am still trying to prove I do not have a contract with these MAFIA COMPANIES' ATTORNEYS AND ARBITRATORS. Also, you are responsible for paying the attorney fees and arbitrators fees for both sides which will equal hundreds of thousands of dollars. They will then get a judgement against you and THEY WILL take all your owned assets. All this based on the false advertisement of NO CONTRACT. All the arbitrators and attorneys are in on the take. ARBITRATION IS MAFIA'S NEW TOOL.

I am pasting in a CHAT support example of how unhelpful they can be. Do not expect any support that is of ANY value. I like the others could not find anywhere to complain to.

info: Please wait for a site operator to respond.
info: You are now chatting with 'Zerah'
Zerah: Hello, how may I help you?
Karen: I talked via this chat with someone yesterday. My phone number given belongs to someone else. the chat person went through steps on the key pad. end result was i was to call back in a few hours after a reset happened. what is the status? tx karen
Zerah: Can I have the magicJack number please.
Karen:
Zerah: Please hold while I check this for you.
Zerah: Can you check it now.
Karen: what do i need to do to check?
Zerah: Check if your issue is resolved.
Karen: how
Karen: I called the number listed above. it is someone's number. i need a new number so that i can use your service. pls resolve
Zerah: What happens when you try to call?
Karen: It goes through to another person. They answer and they are annoyed that they are getting my phone calls.
Zerah: What happens when people call you number?
Karen: See above...
Zerah: How about the other way?
Zerah: When you call out?
Karen: It works when we call out
Zerah: I see.
Zerah: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Karen: OK
info: Please wait while I transfer the chat to the best suited site operator.
info: You are now chatting with 'Junrex'
Junrex: Hi Karen, welcome to the Higher Level Technical Support. Supervisor Junrex will assist you today.
Karen: OK
Junrex: May I have your magicJack phone number, please?
Karen:
Junrex: Thank you.
Junrex: Please hold while I check that for you.
Junrex: Thank your for holding.
Junrex: That phone number is under Account Name
Junrex: How are you related to that person?
Karen: is my husband. he is here, but on the phone now.
Junrex: May I please know why did you say that your phone number has another owner?
Karen: what are you saying?
Junrex: I mean has a different owner?
Karen: that is irrelevant. why were we assigned a phone number that belongs to someone else! I have tried to resolve this issue a number of times and don't need your chit chat. pls resolve my issue.
Junrex: MagicJack Phone No: belongs to Account and no one else.
Karen: why don't you call the number and a will answer the phone. this lady has been receiving many calls from people trying to reach me. the call does not come into my home it goes to her home. i don't know who she is or where she lives.
Junrex: I got the problem. I
Junrex: I just checked your account and your CALL FORWARDING feature was enabled. Therefore, all your incoming calls will be forwarded to Forward to:
Junrex: Call Forwarding: Enabled
Junrex: Forward to:
Junrex: Are you familiar with that phone number?
Karen: that is the number assigned by magic jack. that is the number i use with magic jack and can make outgoing calls. if i call this number it does not come back to me it goes to .
Junrex: Try to disable your call forwarding.
Karen: i did not set that up. is that a magic jack feature?
Junrex: Yes, Karen.
Karen: how do i do that.
Junrex: Click here to log in to your account.
Karen: i have disabled the the call forwarding. we tried the number again at it margie johnsons mobile phone number.
Junrex: May I ask for the phone number that you used to dialed your magicJack number?
Karen: i want a new phone number. we used a mobile phone, . but note others people from different phones have called the
Junrex: You can change your magicJack phone number in your account.
Karen: i tried that and it says i will be charged 10 and will not pay that
Junrex: Yes, you will not charged for that.
Karen: We do not want it in a different area. We want the 847 area code.
Junrex: Yes, you can choose that.
Karen: OK - I will try now.
Junrex: Thank you.
Junrex: Is there anything else I may help you with today?
Karen: Wait till have it resolved before you hang up.
Junrex: Okay, no problem.
Karen: It does not allow us to select 847 area code
Junrex: What are the option in there?
Karen: In the drop down list there are 312, 773, 224 etc
Junrex: Let me check.
Junrex: Yes, I'm sorry Karen. I just received an update from the engineers that they are working for the 847 area code and you cannot use it now.
Junrex: I mean you cannot change your number to that specific area code.
Karen: So what do I do?
Karen: Can you change it for me?
Junrex: No one can change it to that specific area code.
Karen: I think that it because your system does not allow to change within an area code
Karen: ie we had 847 - it allows others but not another 847
Junrex: Try to dial again.
Karen: No. They are getting very annoyed. They have had their number for 7 years and it is clear we need a new number.
Junrex: Please Try to dial and let see if it works.
Junrex: Restart first your magicJack phone.
Karen: No. I have tried too many times. See above.
Karen: It is their number.
Karen: We need a new number.
Junrex: You can only change your magicJack phone number 1 time for free.
Karen: What relevance does that have?
Karen: We need a new number. I want an 847 number.
Junrex: You have witnessed that you cannot change your magicJack phone number to that specific area code.
Junrex: We cannot change it.
Karen: Why not?
info: Your chat transcript will be sent to at the end of your chat.
Junrex: Junrex: Yes, I'm sorry Karen. I just received an update from the engineers that they are working for the 847 area code and you cannot use it now.
Karen: I do not believe that to be true.
Karen: How are you going to resolve this?
Junrex: May I know if you really have the magicJack now in your hand?
Karen: It is plugged in to my computer.
Karen: Why do you ask?
Junrex: How are you related to ?
Karen: We are not related!
Karen: It is her number. She has had it for 7 years. I want a new number. How are you going to resolve this?
Junrex: How did you dial your magicJack phone number using your cell phone?
Karen: What are you talking about? We already answered that question. What are doing to resolve this?
Junrex: Did you dial it in this way ?
Karen: I used my cell phone to call the number. Am I not making myself clear? It is someone elses number. They have had it for 7 years. It is their cell phone number. What is not clear about that?
Karen: If this is not resolved within 5 minutes, I will capturing this transcript and complaining.
Junrex: May I PLEASE know how did you dial your magicJack phone number using your cell phone?
Karen: What do you mean? I entered the numbers and I pressed dial.
Junrex: Did you dial the 11 digits magicJack phone number?
Karen: I dialed all of the following numbers
Karen: The owner of the number answered - as stated about four times previously. I WANT a new number.
Junrex: May I have your full name, email address and your magicJack phone number, please?
Junrex: Also your cell phone number and the phone carrier.
Karen: Why?
Junrex: I will forward the issue to the engineers.
Karen: It is not an issue with my cell phone. We have been assigned a number that is already being used. It is simple. You need to give us a new number. Others have called the number from other phones and still got the owner of the number. It is not an issue with my cell phone.
Karen: Given you are clearly not going to help me, I am going to capture this chat and complain. The service was abyssmal.
Junrex: I need to make a report on this and the number you used to dialed and the phone carrier will be the exple.
Junrex: example*
Karen: I am hanging up now and will be complaining.
Junrex: Okay.
Junrex: Is there anything else I may help you with today?
Karen: I wasted a long time with no solution. POOR SERVICE.
Karen: You did not help me with anything. You wasted my time.
Karen: Bye
Junrex: I can't help you with this because you don't want to cooperate with me.
Junrex: Have a GREAT day. Be SAFE!

Ordered magic jack first part of November and never received. They took their $46.90 and on December 18, 2008 I chatted with couple of people (that's all y0u can do) and now told that when you 1st order that's when 30 day trial starts. They WILL NOT send you an RMA to return and WILL not give you a phone number, nothing, which is just frustrating. They tell you that you are stuck with it, so you are out that money. It freezes up the computer and after researching have found many people that say Magic Jack is just a fraud and scam company! Anyone out there know what state they are in so I can start the process of notifying Consumer Fraud, BBB, and District Attorney's office?

My GOAL here is to inform you about my experience.

I paid about $47 for this little magical device. I am not relative or scammer of magicjack, and I have no interest in getting more people onboard this device.

My primary phone is my cell, magic jack is just my backup in case I want to save some cell-phone minutes. It is a great concept, and fortunately for me, it works very well.

You cannot think of it as replacement of a land line.

Now, assuming this thing works for atleast one year, I would end up paying a little less than $4 per month which includes unlimited calling to Canada. That is pretty cheap. And you get what you pay for, cheap phone calling service. For the most part I am satisfied because I am paying only $4 per month.

I tried making a Vonage phone call from a Vonage free phone trial in the mall. I could hear the other end very clearly. However, other party said, the call wasn't clear. So, my conclusion is, MagicJack for $4 per month in 1st year and lot less after that is a good bet if you are CHEAP to just get VOIP phone instead of real phone.

I am guessing, that VOIP through Comcast or Cable Vision must be superior, but I wouldn't want anything less than a landline if I am paying over $25 per month for phone service. Only reason why I don't mind magic jack is, its not my primary phone service.

Do I recommend you buy MagicJack? YES, only if its not your primary line and you are looking for something cheap, AND if you don't mind keeping your computer on when you are using phone service.

FINALLY - I have never used their tech support or customer service, so I dont know how it is. But at this price, I don't think they can afford to provide me anything but subpar service. If you are expecting anything better, you are expecting too much.

People keep saying there is no phone number, but a previous post gave that information. It appears that most people with complaints bought this device from the Magic Jack website - big mistake after reading and going to BBB.

If you're going to buy one, get it from a trusted source like Amazon or one of the shopping networks (I forget which one that sells it) that clearly state their return policy and will do anything to keep you as a customer. I don't have one of these, but the major concern seems to be the 30 day free trial and the return ability; aside from the over billing and the unit working.

If you buy from a trusted source, you don't need a free trial because they not only will not over bill you without your consent, but they will take it back; usually within 30 days. So it really doesn't matter if it works or not, because you can return it to these mega shopping outlets, without dealing with the manufacturer.

It is curious that people who like this device, really love it. But those who don't like it really hate it. I'm not understanding this. I realize this is a complaint site, but reviews on other sites suggest about 56% of people are satisfied. Not a good percentage, but it is a majority. I'm wondering if the complaints are more about billing and customer service, rather than the unit itself.

I would also suggest that when buying online or by phone, buy a debit card and put $50 on it or whatever you need, so that when that is gone, go get another one. Use the extra left over dollars or cents at the gas pump. Always replace it, rather than funding it so you won't run the risk of being charged again.

After signing up last week and doing some Google searches on getting the device to work. I came across some complaint sites about Magicjack not being unlimited. I signed up for unlimited and it was advertised as, "Use the magicJack free for 30 days, make all the free calls you please. 100% Risk FREE - you pay nothing". It's right there, "MAKE ALL OF THE FREE CALLS YOU PLEASE". Also on their web page "Reviews" it says, "Free magicJack and a years unlimited USA calling".

Well went to their website and got in an online chat with an operator and then a supervisor, I questioned them about the unlimited plan. At first they would avoid the question by answering this,

"please be assured that your calls are free". I got the run around two or three times and then it went like this, "We don't have exact limit for magicJack - magicJack phone calls" and "Our service includes Free calls. But, we dont have the exact duration or limits".

So I ended the chat after hours or arguing with them and came back like a Vonage customer thinking about switching. He's a sample of the chat,

"No, Limited plans Nancy, The good thing about this is you renew the services yearly" and "Yes Nancy, you can call your Mom as long as you want" and "No Hidden agendas or even hidden charges Nancy" and "I am assuring you that you can talk all you want, and I will also assure you that you will Get a full refund within your 30 day trial after that I cannot say if you can Get your money back" and "Please do not worry Nancy you are given 30 days for a trial and a full money back guarantee. you have a month to try it out Nancy and we never terminate services not unless your on your expiration date".

Let this be a warning to anyone thinking about buying this device. It's not what they advertise.

Also, it demands a lot of computer resources and pop-up window (right in the middle of your work). They also force you with advertisement that you cannot disable.

beware Magic jack and their "SPECIAL DEALS"

I bought MJ in feb 2008 and it runs out feb 2009. I decided to buy the special platinum extension for 5 years @ $60 ... and save $40. when i entered the confirmation code, it told me that it was extended for 4 years to 2013. 5 years would extend it to 2014.

The only way I knew it was 4 years was to activate the given code. I tried to settle the problem to new avail with the most rude "service tech" I have ever dealt with, GABRIELLE. The broad told me that since I used to code to see what the new expiration date would be, I could not cancel and get my money back even though I am paid to feb 2009:

Gabrielle: Have you already applied to codes to extend your years?

myself: yes I have because that is when I noticed that MJ shorted me a year

Gabrielle: Okay

Gabrielle: You cant be refunded because you already have applied it

myself: I obviously cannot converse with you, so what is the next step to speak with a civil person?

Gabrielle: If you obviously cant converse then it shows how stupid you are

myself: just give me an address to move forward with my complaint

Gabrielle: I cannot give you an address

Gabrielle: hahaha

Gabrielle: Good Bye James

Gabrielle: And thank you for not understanding a thing

From what I determined, there is no way to recover or cancel. There is no way to get to first base and am at the mercy of some tech person with no recourse to resolution. They just ripped me off and do not allow any room for a complaint

I AGREE WITH EVERYONE BUT THE POSITIVE POSTS ABOVE...WAS TOLD THAT ABOUT A THIRD OF THEM HAVE PROBLEMS, ALL OF THE ABOVE NEGATIVE COMMENTS ABOVE I HAVE PERSONALLY EXPERIENCED!
I WILL BE CONTACTING THE BBB, AND LEAVING MY NEGATIVE COMMENTS EVERYWHERE...GOOD CUSTOMER SERVICE WILL WORK WONDERS FOR PROMOTING YOUR PRODUCTS, BAD CUSTOMER SERVICE WILL KILL A GOOD PRODUCT!
WORD OF MOUTH CAN MAKE OR BREAK YOU...I ORDERED 3 MAJICJACKS AND HAD THE USUAL PROBLEMS WITH ONE, TRIED THE ONE I WAS GOING TO SEND TO MY DAUGHTER UP AT BERKELEY STATE U, AND IT HAD PROBLEMS ALSO . AFTER ALL THE SAME ATTEMPTS AS THE OTHERS GOT THE SAME RUN AROUND -PASSED AROUND FROM TECH TO TECH LIKE A CHEAP FLOOZY, PERFORMING THE SAME MUNDANE TASKS OVER AND OVER, TRYING IN VAIN TO FIX MY MAGICJACK, ALL FOR NAUGHT. EACH TECH TRYING A FANCIER TRICK TO NO AVAIL.
WHEN PRESSED ABOUT ALL THE FALSE TELEVISION PROMISES THEY SAID "WELL YOU KNOW OUR POLICIES NOW DON'T YOU?!"THEN HE SAID GOOD LUCK!
I WILL POST THE REST LATER, , , MY ONE YEAR OLD LOL

I got the Magicjack and it is a nightmare.I talk to someone on their live chat three times and no help.It is the worst product ever.There is no phone number to call so they could hear how bad the audio is.I am afraid these people have my credit card number and they can take out money from my account.When you get the Magicjack and they tell you 1month free trial, they keep making you try different things so the time will up and you will have to pay for it.

Don't bother with the BBB. Compain to the Federal Trade Commission and the FCC. These are the people who have teeth and carry badges and handcuffs. The BBB can do absolutely nothing but keep records. Also, if the US mail is involved, you can complain to the Postmaster General in Washington.

The claims by Magic Jack that you will receive a free 30-day trial is a complete lie. What they do is put a hold on your money in effect taking it out at the time the order is placed. It is only the paperwork for the charge that is held for 30 days. In addition, if you are purchasing a Magic Jack for someone else check carefully they have used the correct delivery address. In my case the only thing correct about the delivery address was the city. Even after I contacted their livesupport it was wrong and I received no confirmation of the change. Magic Jack may be a good product, I don't know I have yet to get past the incompetance of their ordering system.

I bought and paid for this garbage which constantly cuts you off when making calls.
Got rid of my regular phone provider AT&T beleiving all the TV propaganda about Majic Jack.
Have high speed internet and a new six month old Gateway laptop to use with this junk product.
They should refund everyones money for the fraud commited by the manufactuer, designer and
false claims on TV.

Sincerely,

Gary Bogacz

MagicJack is worth every penny you spend on it and not another penny more. It's cheap but it's a total piece of crap. They can't even tell you the recommended specs of the computer you need to run it's software on. It has an ugly interface that puts a big splash screen you can't get rid up in the middle of your screen frequently. When things go wrong, which is often, it pops up a browser window to their useless and horribly ugly website and that usually takes a nice hit on your PC. It is just ugly and not pleasing to use and it loses your contacts and history whenever it crashes. Call quality is not as good as Vonage or other VoIP phones I've used even on very fast modern computers on very fast Internet connections (I'm a software engineer). You can't buy a stand-alone phone router so you have to keep your PC on. Their support is horrible even if you can manage to get ahold of someone.

So if your adding an extra line go for it but beware.

I was wondering if they will be able to charge your credit card next year for the $20. fee without authorization or contating you if you want it for another year?

RIP OFF! THERE IS NO FREE TRIAL...YOU CAN'T GET A STRAIGHT ANSWER FROM THE "CHAT LIVE" ...OH BOY ARE THEY NASTY! THEY ARE NOT IN AMERICA, THEY HAVE NO CORPORATE OFFICE...NO PHONE NUMBER...NO HEAD QUARTERS. BE SMART, DON'T BUY THIS PRODUCT. WHEN IT DOES WORK, IT DOES NOT WORK ALL THAT WELL. IF YOU LIKE RUSSIAN ROULETTE..THIS IS THE PRODUCT FOR YOU!

I have had issues not with the product as I never received it but with the billing and customer service departments. It is a joke to think that you can get anything solved by messaging someone whom is not properly educated in their job or with the issues that may arise. The billing department authorized my card not one but twice. Then stated that my card was declined and that they only authorized it once. After attaching a copy of my bank statement they just stated that on their end they show one authorization and it was declined. Wow, the facts in black and white and ignorance came full circle. Their customer service manager was clearly not well trained as every other word was misspelled and grammar was not a strong point. Come on this was a simple conversation, my ten year old has better communication skills. After three customer service managers and an hour of my time, I was finally able to cancel my order.
I would not say that they are a SCAM but I feel that they are a questionable company. As for those of you that believe that if the FCC approves something it must be ok. Wow!

This is a great product, I have owned it now for alittle less that a year, but I have know complaints. I accept any problems that occur because THIS IS STILL CHEAPER THAT THE BIG PHONE COMPANIES. So you have to realize that you are getting value to this, it might not be perfect, but you have to remember that the monies saved over time more than make up for the time spent talking and complaining to the CSR's. Also, you have to remember this is a new company, they for sure will have their growing pains, but I am sure in time it will be resolved.
No one person or company is perfect there will always be problems.

I am sure that all the people complaining are the minority in this product. They have sold so many units and the number of complaints are less than probably 1/1000 of a percent.
It is also my opinion that some of these complaints might be made up, probably from people that worked for the big phone companies. They know that this product can put them out of a job, but what can anyone do? this is just the new thing to use, I am sure that in the future you probably won't even have to pay for phone calls. This company was just smart enough to offer something that could benefit the end user as well as put money in their pockets. To me it is a Win-Win situation, but more so for the public that the company.

I ordered 2 Magic Jack and was told i would not be charged for 30 days, however they put a hold on my debit card for the amount of 2 units plus I bought 1 additional year of service on each, so for the SO CALLED 30 day free trial I did not have access to my money $140... So there's no such thing as a 30 day free trial, since you can't use your debit card for food...
Units still sitting in the box, trying to sell them...

BUYERS BEWARE OF MAGIC JACK - I ordered 4 of them and had no complaints with the first four but my next two orders were never filled even though my credit card was charged. After spending 45 minutes on their stupid Live Chat being asked for the same info. over and over again I was finally told that my orders had been "killed" with no reason given. They would consider filling my order I gave them my full credit card info. over an unsecured connection, even though my card had already been charged for both orders.

MAGIC JACK is a criminal enterprise.

Majic jack works but I was charged $28.90 as soon as I orderd and less than a month later they took another $46.80 from my account.

I received magicjack & it worked on & off. I had to start using it in my laptop cuz of a virus on the pc. Since then every time I take it out of the usb there's more pressure on the usb connector on the magicjack. well I took it out of the laptop for the last time because it came apart this time! I tried to find an 800 # like everyone else & came up with the same solution-had to go online & do live chat. Everything seemed fine after speaking with 2 people (that really needed to get an education, not just in communication but all around)& I was supposed to receive my magicjack replacement in the mail in about 2-5 days. I saved my chat & emailed it to myself. The next day while checking my email I noticed there was an email confirming my order of magicjack. I'm thinking NOW wait a minute! I already purchased 1 & dont want another! so I find that they're charging me for a new one but it's only a HOLD on my account for not only 39.99 but for shipping as well. So I tried to reply & it came up as address no longer existant. So I read the email again & saw there was another means of contact...the live chat. well here we go again! I had to talk to 2 different people that needed English education this time & found that not only would they only send me a replacement if I would purchase one 1st but since I had a hold on my account from any unathorized internet charges but I couldn't have it sent out if I didn't take the hold off my credit card. He assured me that I wouldn't be charged & that it was only a hold for 30 days. I said well you'll receive the magicjack & then you send me out another one. There shouldn't be a charge for something you're not being charged for. He said it would only WORK that way because they couldn't or wouldn't send a new one out unless I had a 30 hold on my credit card. I told him that I do ALOT of internet shopping & no one has ever done business in that fashion. I told him I would not verify it & that they would get it & then they should return my replacement. He said he coudln't. So I've wasted about $70 on this thing & the clincher is it's my only phone. I have just been shafted by my ortho doctor & lost my long term disability insurance checks & had to give up my at&t phone. now I have to give up this means of making phone calls too. I guess I should go to my local news station, online for now.

I found a customer phone number to Magic Jack. This is for billing questions only. There is a long wait to speak to a rep. The phone number is [protected]. I have plenty of problems with my service as weel. I was billed instantly on my credit card. I have already email ABC Channel 6 On My Side.

i didn't submit the order and they already put a hold on my bank account. i am going to the police department on them.

Huge fraud. Doesn't work... No way to get support on internet, phone, or email. Big waist of money! Don't get a magic jack, you'll be throwing your money away.

We bought two Magic Jacks and one Premium Plan and are completely unsatisfied with tech support and lack of customer service. If this company isn't a scam then their business practices are on par with local drug dealers.

If anyone is saying they are great, then they are probably relatives of the scammers or the scammers themselves in disguise.

Save yourself some $$ and get VOIP via Vonage or your local cable company.

Magic Jack LLC is a dishonest company. ABSOLUTELY AMAZING, DISGUSTING, HORRIBLE, THE WORST EXAMPLE OF CORPORATE AND MARKETING FRAUD!

I don't care if this product works or not, the company is immoral! They promised free shipping on returns, they don't want to honour it. No phone #, no way to contact them. No address.

THEY HIDE ABSOLUTELY EVERYTHING. THEY HIDE BEHIND CHAT REPS FROM OVERSEAS. INCOMPETENT AND UNHELPFUL.

Obviously, your computers are way out of date. Every computer (even a 4 year old desktop ) I have used Magic Jack with has worked. I believe it may require a USB 2.0 port ($20 - $40 adapter for a desktop or laptop ) and it did not through a USB 1.1 Hub. I even got it to work with a laptop using a Sprint Air PCMCIA Card, but there were some voice quality issues using the Sprint Card configuration. Voice quality was excellent with Comcast internet. I would also check to see if your internet service is running slow ( check with www.speedtest.net ) or blocking Magic Jack. Magic Jack was very easy to register and setup. A customer introduced me to Magic Jack.

Bill Lewis
Jacksonville, FL
Bill5Lewis@gmail.com

I ordered the magic jack a while ago and got it about a week and a half after I ordered it and it has worked great. I have recommended it to many of my friends and everyone who has tried it has loved it. I have heard many people who call in on the Clark Howard show have tried it and loved it. This is a legit company and if you give them a change they will try to help you to the best of their ability but most of the time that is not necessary as it is very streamlined. The fake saving shopping network program seemed a little strange but other than that this is great. THIS IS NOT A SCAM AND THE FCC HAS APPROVED IT so I don't know where some people get off calling it a scam. Pretty much anytime it doesn't work is user error and a simple chat with their tech support will fix it.

YMax Communications Corp.
223 Sunset Avenue, Suite 223
Palm Beach, Florida 33480
Telephone: [protected]
Facsimile: [protected]
Toll Free: [protected]

This is the corporate headquarters

I feel like I have been taken to the cleaners ! I have tried to get in contact with ANYONE at the majic jack site and just get the run around. They say you need a RMA (return mail authorization) but you can't get one! They say you are unknown to them or have no proof of purchase. I don't remember what card I used so I don't know if I have been charged yet, but I sent the jack back way before the 30 day period! I sent it to the address in Fla.The post office receipt says it is there but has not been picked up yet. Why isn't the FCC or someone getting involed in this scam?It is obviously a scam! I will never, NEVER order anything from TV again. I did write the channel that aired the show and told them of the scam but have not heard back from them. I wish I had done a little more research before ordering. I am usually VERY careful, but it got by me, I think because it was on TV and was a shopping network...now I find out there is NO savings shopping network! Next stop BBB in FLA!

I recieved mJ while I was out of town. I returned home and tried it out it did not work for me I sent it back but for got to put RMA in package so I sent RMA certified now I sent package back June 2 and Certified letter June 11 now they are telling me that they do not have package but Post Office delivered it June 5 so now they have charged me $39.95 and $49.95 before 30 days and I got their phone # but when I called it said I was # 16 I was that for a half an hour. I did report them to BBB and getting ready to report them to consumers complaint dept here in Las Vegas.

Magic jack has no contact phone# and won't even give you their shipping address, but you are lucky at least you got yours I have been waiting 3 mos and nothing and only way to contact is chat representative. All they do is make excuses and give you a run around!

Please do not call that number above it is not Magic Jacks phone nor address. The phone and address needs to be taken off. If you need contact info for Magic Jack please email me at Carolina1023Marie@yahoo.com