MagicJack.commagicjack order

C
This review was posted by
a verified customer
Verified customer

I impulsively ordered a magicjack after seeing it advertised online via cnet, pcmagazine and cbs news but then I saw an article about a lawsuit against the company and then info about it sending ads to your pc so I realized I did not want it. The confirmation email I got for my order said I could reply to make changes so I hit reply and tried to cancel the order but the email failed so I did some more research and found an email address for Rikard.[protected]@ymaxcorp.com and emailed him trying to cancel the order. After further research I realized there is no true customer support for this service or help. I am convinced this is a scam.

Responses

  • Ro
    Robert Cantwell Aug 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have had the device for several weeks. I have spent hours on the site chatting with the help desk. The phone works; however, there are sporadic interruptions (pauses) where the phone cuts out. I have updated the software and gone through all of the diagnostics. The service is cheap and you get what you pay for. If quality in unimportant, this is the device for you.

    0 Votes
  • Rp
    r proctor Aug 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    you charged my credit 2 times for the same purchase of $ 110.00 r proctor

    0 Votes
  • De
    Deborah Sep 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got the Magicjack it would not work I had a dial tone but could not dial out or get calls...I was on AOL...And when I was knocked of AOL my Magicjack worked then I signed back in my Magicjack it did not...I signed out again and it worked...So I use my Enternet Explorer and it WORKS...YAHOOOOO I'M HAPPY...If you use AOL Check it out that might be the reason it don't work...Debbie

    0 Votes
  • Ot
    otis ford III Sep 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    magicjack was working perfect until i try to add a upgrade a special 3 pack then it started actingup do i have to reinstall magicjack

    0 Votes
  • Ja
    Jack Owens Oct 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    have had magicjack about 2 months...very satisfied with it...3 days ago, could not use the phone, called tech., went through the suggestions, still have no magicjack phone...been without phone for 3 days...do not like this..can someone please help?

    0 Votes
  • Ja
    Jack Owens Oct 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    How do I get back with the tech?

    0 Votes
  • Ma
    margaret colean hedrick Oct 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I talked to a rep.with magic jack and complained about them taking to much money out of my account and she asured me it would be taken care of. I told her I was sending the magic jack back un opened. I still hd money taken out and I would like to have the money back in my account.

    0 Votes
  • Ch
    Chinedu Oct 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i cant find their number

    0 Votes
  • Ri
    Richard A ROBERTS Oct 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    After having placed a order for magicjack I Attempted to call back.There is no way you can get a hold of anyone at magicjack.I checked for a phone number or a way to get some help on my computer no help.Next i checked for complaints on my computer.There appears to be scam involved.Now i want to cancell my order .After i was unable to reach anyone at magicjack i contacted my credit card co and learned they had already taken money out of my account.Thats only about 15 mins after placing the order.What happen to the 30 days.

    0 Votes
  • To
    tonja cox Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi i hope someone can help me does anyone have a telephone number to magijack? here is my email [protected]@yahoo.com.

    0 Votes
  • Ed
    EDWARD D.BRIDGEDS Nov 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got my order two day ago and Istall cannot make a call something is wrong with my computer when I try to log your wed page Iwas chating with Chtristy and my computer went black she was trying to get me register, so I could get my telephone number.

    0 Votes
  • Bo
    bob zimmerman Nov 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had my Magicjack for about 30 days and then it just stopped working. Kept getting "broken storage" message. Techs had me doing all kinds of things until I got tired and gave up. This happened 3 times with different techs.No customer service, no phone number to call. Buyers beware!

    0 Votes
  • Ri
    Richard Barsi Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Magic Jack sucks and is a huge rip off. I will get the word out to as many people as I can to warn them about this rip off. I can't get magic jack to come up on my screen, it says I have to have it connected and it is connected to my computer but the phone wont work. Cant find a way to talk to any ont from magic jack. Please dont get taken by this fraud offit

    0 Votes
  • Ma
    Maribel Teasley Dec 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please disregard my order for the Magic Jack. I wish to cancel the order!!!

    0 Votes
  • Be
    Beverly Bell Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have a few complaints:
    1. i was charged for two magic phone of which i only wanted one, there fore i sent both back. i was charged for two.

    2. ibought a magic jack phone of which paid for two years and i was billed 39.00 and everytime i write i was told that i woulld be sent a code of which i never got. in other words i was charge 39.00 which should be taken out of my account.

    there should be some one live to talk with because i am very unhappy!!

    0 Votes
  • Na
    NANCY ENCK Dec 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered two MagicJacks. After installing, I kept getting an error message, so I called into their live chat. They finally told me that MagicJack is not compatible with my air card. If they had disclosed this on the TV Ad, I would not have purchased it. I still don't know if I will get a refund. But I will refuse the charge on my credit card. Sounds like the company is a scam based upon all the complaints.

    0 Votes
  • Ev
    Evelyn Messenger Dec 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Was considering the purchase of the magic jack, but afterreviewing the e-mails and complaints, I have second thoughts. I might feel better if there was a response posted to the complaints.

    0 Votes
  • Ea
    EARNEY WRIGHT Dec 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I HAVE HAD A MAGICJACK UNIT FOR ABOUT THREE WEEKS NOW AND HAVE NOT BEEN ABLE TO GET IT OPERATE. I HAVE HAD SEVERAL "ON LINE CHATS" WITH AGENTS BUT THEY HAVE NOT BEEN ABLE TO GET MY UNIT TO WORK. I AM VERY ANXIOUS TO MAKE THE UNIT WORK BUT HAVE NOT ANY SUCCESS. I DROPPED MY HARD LINE PHONE BECAUSE OF THE EXPENSE. I AM STILL HOPEFUL THAT SOMEHOW WE CAN GET IT WORK PROPERLY.

    0 Votes
  • Ve
    verizon Jan 16, 2009

    ordered one magicjack for computer two weeks ago and did not get it yet.

    0 Votes
  • Ti
    Tina Gale Feb 01, 2009

    I just bought the magicjack through Radio Shack, yeah, super, great, o.k. The problems I am having is that if I am on the phone with someone and another call comes in then I loose the other call without notice, I can't tell the other person to hold on, i jut loose the call. The other Problem i have is the calls are choppy, some can only hear every other word or so. Also the product don't work if I log off, if I want it to work then i have to keep my computer on. If I want to call my phone from another phone the i have to dial a 1 first then area code (like long distance). I'm about ready to take it back to Radio Shack and get my money back, hmmmmmm?????

    0 Votes
  • Ka
    kathy Feb 04, 2009

    I am still trying to get my phone to work. I called my landline from my cell and it rang but when I picked it up I just heard the dial tone. I call out and nothing happens. How is this supposed to be great for us??? Kathy

    -1 Votes
  • Ca
    camel Feb 05, 2009

    i have one off the magicjack and i it was working fne so know i have a problom with it every time i tray to us it it well give in error say brooking storg since thine i was traing to emaile thime there is no unser what's so ever so i dont know what to do i have there adress where they send frome it, s here P.O.Box 6846 west palm Beach.FL 33405 so i was luck bay siving the box wech they send me to me so i dont know what to do if any one have any info about this company please be free to IMme /[protected]@aol.com thanks an god plass all

    0 Votes
  • Bo
    Bobbie Gardner Feb 09, 2009

    Your site wont accept my e-mail address in the application.after reading all the complaints maybe I dont need it after all

    0 Votes
  • Su
    Suzanne Ogden Feb 12, 2009

    I had no problem installing. It worked great for about 1 week and then
    the poor performance began. I called tech support and spent over
    an hour following the techs instructions with no success in fixing the problems. Sometimes there's no dial tone, sometimes there is a dial tone and after you dial the number it goes back to a dial tone. Other times, if the call goes through, there are sporadic interruptions on the line and quite often it just simply drops the call which is very frustrating. I believe that you get what you pay for... if it's cheap then it's probably most likely too good to be true! Meanwhile, these MagicJack folks are
    getting rich on false advertising and laughing all the way to the bank.

    0 Votes
  • Ru
    Ruckus Rollins Feb 20, 2009
    This comment was posted by
    a verified customer
    Verified customer

    To be honest your International rates suck !!!
    I phone the ukraine cell number alot and my CHEAP ...
    sifaphonecard.com BEATS your rates ...
    [protected] is the number i call
    So stop Bragging about your rates...they are NOT a good deal
    and if i was you...ID AT LEAST KEEP MY NAME
    ((( MAGICJACK ))) AWAY FROM AT&T 's OFFER
    OF A GREAT DEAL ...BECAUSE IT ISNT !!!

    0 Votes
  • Do
    dolphinrae78 Feb 26, 2009

    The MagicJack is a waste of time and money. The first time I used it, it worked fine. After that one call, it cuts out on my calls and you cannot hear anyone properly. You can also hear other noises on the line. This product is awful and would think it would work before someone decided to sell it. You get what you pay for. I would rather pay 24.99 a month for a phone service that worked then 40.00 a year for one that didn't.

    0 Votes
  • Tr
    travis edgehill Feb 26, 2009

    would like to read the answers to these complaints before purchasing

    0 Votes
  • Da
    DAVID Mar 01, 2009

    I JUST SAW THE COMERCIAL LAST NIGHT, I WENT AND ORDERED IT, THEN TODAY I WENT ONLINE AND I FOUND THIS WEBSITE ABOUT COMPLAINTS, I HAVE NOT GET IT YET, BUT I JUST CHECK MY CHECKING ACCOUNT BLANCE AND THERE IS A CHARGE FOR 46 DOLLARS, IT SUPPOST TO BE A FREE TRIAL FOR 30 DAYS WITHOUT CHARGE!, WELL I GUESS I'M JUST GOING TO WAIT AND TRAY IT, BUT I THINK WE ALREADY STARTED WRONG

    0 Votes
  • Sa
    Sauna Mar 02, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Wow - many disgruntled customers! I love reading the complaints of a product I am considering purchasing. It gives me an idea of the "chinks in the armor" of a product, the weaknesses - which all products and services have. You have to take with a grain of salt all the praise of a product peddled by it's website / TV ad / sales representatives. The same scrutiny should be applied as well to the criticsm offered by disgruntled customers, etc. I have never used MagicJack, but am considering it. At $40, then only $20 a year, it's EXTREMELY affordable - even to try it out. If I get it and it doesn't perform, I'm out $40 (plus S&H). Whoopdeedoo. I spend that at Starbucks (insert your own vices here) every two to three weeks. I have Qwest for my local phone service, and I spend close to $20 a month just in junk fees. It's RIDICULOUS! If this works - even on a mediocre level - it's probably worth it. Maybe I will get what I pay for, but its not like I spent a lot of money. It may be worth trying out.

    My comment is not about MajicJack directly, but about the complaints. I look to product reviews to give me an educated analysis of your experience of using the product, but I'm afraid many of you are just plain dumb. I'm trying to decide if the product is hokey - or if you are stupid and can't make a simple product work. For example, can any of you spell? Its not like you are trying to spell "Czechoslovakia"! For example:

    "I got my order two day ago and Istall cannot make a call
    something is wrong with my computer when I try to log
    your wed page Iwas chating with Chtristy and my computer
    went black she was trying to get me register, so I could get my
    telephone number."

    Istall? wed page? Chtristy? What's up with your computer? Is it truly MagicJac's fault if you have a black screen? My confidence in your review is tainted.

    How about this gem:

    "i have one off the magicjack and i it was working fne so know
    i have a problom with it every time i tray to us it it well give
    in error say brooking storg since thine i was traing to emaile
    thime there is no unser what's so ever so i dont know what to
    do i have there adress where they send frome it, s here
    P.O.Box 6846 west palm Beach.FL 33405 so i was luck bay
    siving the box wech they send me to me so i dont know what to
    do if any one have any info about this company please be free
    to IMme /[protected]@aol.com thanks an god plass all"

    I'm sorry, but you're a tard. Your comment doesn't count.

    How about the "I'm really confused" comments?

    "i was charged for two magic phone of which i only wanted
    one, there fore i sent both back. i was charged for two."

    So which is it? One or two? If you sent two back, and you got charged for two, did you order two? Was it really MagicJack that screwed your order up? (I noticed the lack of capitalization of the pronoun "I". I'm sorry but the ability to use correct punctuation / grammar / capitalization does weigh in on my measure of the intellectual abilities of the contributor. It's a pet peave of mine.)

    Ah, yes - the international rate conundrum:

    "To be honest your International rates suck !!!
    I phone the ukraine cell number alot and my CHEAP ...
    sifaphonecard.com BEATS your rates ...
    [protected] is the number i call
    So stop Bragging about your rates...they are NOT a good deal
    and if i was you...ID AT LEAST KEEP MY NAME
    ((( MAGICJACK ))) AWAY FROM AT&T 's OFFER
    OF A GREAT DEAL ...BECAUSE IT ISNT !!!"

    First off, ALL CAPS IS NOT A FUN WAY TO READ TEXT. I KNOW YOU ARE UPSET ABOUT THEIR RATES, BUT <<<[[[DON'T]]]>>> TYPE SENTENCES IN <ALL CAPS>. An occasion all-caps word is MUCH more effective than a sentence(s). I still don't get why you told me the phone number that you call. Am I suppose to call it? You are dumb. Your review just got demoted to idiotic jabber.

    Message to EARNEY WRIGHT: Why did you drop your local phone service before trying it out? I, too hope you CAN GET IT WORK PROPERLY.

    Please check your spelling. Check your grammar. Don't call it a scam if you haven't performed due diligence with the company. If you are a tard that thinks you can buy a Kia and get a Porsche, get real. I want to know if this is a viable product. When did it work. When didn't it work. Was it the fault of the product, the service, or you lame-brained 133Mhz Pentium computer hooked up to NetZero dial-up? Please help me - the potential consumer - make an educated decision based on intelligent data from existing customers.

    Kudos to contributors dolphinrae78, kathy, Robert Cantwell and Deborah. Your posts actually had some content that I will consider in my purchase decision.

    1 Votes
  • Su
    Suzanne McDonald Mar 03, 2009

    This is to Sauna. If the grammar, puncuation, spelling upsets you, I suggest you consult your your dictionary on "pet peave". The correct spelling is peeve. Two E's. Two.

    0 Votes
  • Sa
    Sauna Mar 03, 2009

    OMG Suzanne - you're RIGHT! I got busted on my own rant! I just negated all my comments - I'm a tard. That is way too funny.

    I really do take criticism that people offer seriously in matters like product or performance reviews. I do I.T. support for quite a few businesses, and have a career trying to read through what people are complaining about to what the real source of the issue is. And, unfortunately, in my experience, at least 1/4 of the issues people call me in for are sourced backed to user error or ignorance. That's OK. They pay me to take care of them, and I do it with joy. But I have to wade through a lot of gibberish at times just to figure out what the customer is really having a problem with. I guess that when I don't feel like I have a leg up on how something works, and I look to others to help me determine how well a product performs, that unintelligent blather can frustrate me because it isn't really telling me about the core performance issues. Its telling me stuff like "rates to the Ukraine - here's my buddy's phone number" and "in error say brooking storg since thine i was traing to emaile thime there is no unser what's so ever so i dont know what to do i have there adress where they send frome it, ..." There are probably 100 viewers of the site for every contributor. That's a lot of eyeballs watching this product. Lets all help each other out by being more detailed in the product shortcomings, avoid using IM vocabulary, and let us know what you did to correct the problems, and how the manufacturer responded with you. Now THAT's information we ALL can use.

    Sauna

    0 Votes
  • Sa
    Sauna Mar 03, 2009

    i bot a majicjack and put it in my conputer and it didnt work i called the number and thay said i need to turn on my conputer first i did an it work ok i guess i dont hav a phon number yet how do i get a phone number i want [protected] can i get that number Or is it taken?

    -1 Votes
  • ??? Mar 04, 2009

    THIS THING SUCKS I've had all these same problems I'm returning it!!!

    0 Votes
  • Ta
    tank Mar 05, 2009

    this is the biggest ripoff out there...i thought that hookers charged alot to get ###ed...at least u get to enjoy that...they have the greatest customer service out there..talk to people 4 hours and get nowhere..lots of fun...this thing will never work and that is y they provide no address or phone #...best company around for the money

    0 Votes
  • Ma
    mary zamora Mar 06, 2009

    i ordered on my cell phone the magic jack i told them i wanted i magic jack it was a machine talking. well they send 2 magic jacks instead of one' i said 1 magic jack i only wanted one. i got online they told me they charged 133.70. they charged me 2 different dates at 2 different times. one payment for 46.90 and another payment for 83.80 my huband and i thought the second one was free but it was not. they charged us for 2 magic jacks.i sent the magic jacks back right away. it will take 3 days for them to receive it back what a bomber. they said they will credit my account as soon as they receive it. my whole credit card was eaten alive and now i have 38.00 left i had 250.00 in my account but i also have other bills as well i told them.. i was so upset i will never order like that again my husband told me he will do it next time but not for this for so0mething out of this not this anymore never never again... its better at the store for the same price of 37.00 even better, , , ,

    0 Votes
  • Ea
    Earl Kim Mar 10, 2009

    I bought magicjack last year and had tried few weeks but the quality of sound messy and distorted or in and out. I removed it from my computer and left it and never used because the tone sound comes but unable to dial up. I have tried to chat through web but I could not get help.
    Is this MAGICJACK scam? ... Earl

    0 Votes
  • Mi
    misti Mar 11, 2009

    Wow..with these comments, one would surely need to think this purchase through. The lack of customer service availability is a major problem. The best of products can incur problems. I am glad I saw these comments.

    0 Votes
  • Ga
    Gaza Mar 20, 2009

    I have see the adverts for magicjack and think people shouls wise up, it will not work, there IS a great system for your computer, costs a little more but fool proof. It is called SKYPE.com, I have had it for 4 years and it just keeps getting better, $60 a year, for everything you need, and then you put $10 or $25 on your account and it s pay as you go. I have relatives in England and New Zealand and call them all the time from Florida and my $25 still lasts 6 months, no other costs, talk through your computer cam mic and speakers or buy a Skype phone at Walmart or anywhere, can even do great web cam calls, best thing is no sells people getting to you like on a normal phone as the service goes through France, you do have to dial the country code the first time you call somewhere, but put it on your contact list and thats it. SKYPE cannot be beat, best secret in the world, No I donot work for them, just love the company.

    0 Votes
  • Dr
    D Rushing Mar 27, 2009

    To Sauna-Wow! Name sounds like a little box used for sweating:} Perhaps that's what you intend others to do with your comments. You certainly would NOT be good at International negotiations and I would hate to have someone of your demeaning nature in my IT department. I count on them to listen to me, solve the issue on the computer and keep my machinery in good working order and Oh yes, to build a relationship of RESPECT with me and my employees. INTOLERANCE - is a fault as well...people of all types, diverse cultures, educational levels, as well as people with broken language (perhaps from a different country-ever think of that?) A good listener hears much more than the petty things you dismiss about others' attempts to communicate. Your comments told me much more negative info about yourself than you did of others in your criticisms. You seem to need to step in others' faces to make your shine. Just as in life we have all experienced similar things in different ways. That does not mean you cannot glean info from their comments/experiences. C'mon...relax and look for info. Be as ethical and professional as you expect the rest of us to be!!!

    0 Votes
  • Sp
    Spelling Bee Mar 28, 2009

    Hey Sauna, also the word criticism is also spelled wrong in the first paragraph of your rant.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem