12Voip.com’s earns a 4.2-star rating from 0 reviews and 5 complaints, showing that the majority of customers are very satisfied with service.
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Paid but no credit received
I wonder how many people have experienced the infinitely stupid replies that 12VoIP so-caled customer service (automated) sends when one enquires about credit not received.
I paid 40 Euro more than a month ago, and have been trying to get 12VoIP to give me my credit, to no avail. They neatly sidestep the real issue and sends me ridiculous messages, first they requested proof of payment several times, then they never acknowledged the fact that I sent them proof of payment several times, then they send me a profoundly stupid question, asking if I am trying to pass of the same payment for different transactions.
I am still waiting for my credit, but there is simply no way of gettign in touch with a real person at this ridiculous organization. I would avoid them like the plague, but they took my money!
Don't get sucked in, the so-called service is nonexistent and they just wait until you pay a large amount, and than play stupid I think until you go away in exasperation.
The complaint has been investigated and resolved to the customer’s satisfaction.
Telecommunications
Voip12 has consistently been stealing money from my account everytime I dial a number to call to Guatemala, and even when it doesn't connect me it is charging me. What is worst, is that is mimicking the sound of the ring tone, giving me a fake tone when it is a recorded sound, how do i know this? becuase at the end of the tone, apparently somebody picks up the phone and says: "hola?" and continues talking for a while. This is a complete scam and I want my money back!
The complaint has been investigated and resolved to the customer’s satisfaction.
Cheating
They are offering VOIP services. When I bought 25 euros credit, they was having a rate with Romania - mobile of 3 cents and no connection fee. As soon as I bought th 25 euros credit, they raised up the rate to 8! cents and they introduced a connection fee of 4 cents.
I think this is cheating.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear sir,
we are using 12voip but our complain is that our Dollars going to charge for canadan, s call
am asking you why ?
your packege is on canada and USA call, s free so why you do charge for this ?
excculy we want to refer to our friends about it butt i think this not good service
Just look @ this numbers wich i goana send you
25-Sep-2012 15:35:39 12VoIP Software +[protected] 00:01:25 € 0.069
25-Sep-2012 15:34:24 12VoIP Software +[protected] 00:00:33 € 0.054
25-Sep-2012 13:06:19 12VoIP Software +[protected] 00:00:11 € 0.054
25-Sep-2012 05:07:23 12VoIP Software +[protected] 00:00:14 € 0.054
25-Sep-2012 04:02:25 12VoIP Software +[protected] 00:00:02 € 0.054
25-Sep-2012 04:01:07 12VoIP Software +[protected] 00:00:30 € 0.054
25-Sep-2012 03:44:22 12VoIP Software +[protected] 00:02:43 € 0.084
25-Sep-2012 03:35:57 12VoIP Software +[protected] 00:00:42 € 0.054
25-Sep-2012 02:30:03 12VoIP Software +[protected] 00:02:07 € 0.069
25-Sep-2012 02:00:05 12VoIP Software +[protected] 00:00:11 € 0.049
25-Sep-2012 01:58:59 12VoIP Software +[protected] 00:00:05 € 0.049
25-Sep-2012 01:56:30 12VoIP Software +[protected] 00:00:59 € 0.049
25-Sep-2012 00:35:35 12VoIP Software +[protected] 00:00:52 € 0.054
25-Sep-2012 00:11:20 12VoIP Software +[protected] 00:00:37 € 0.049
25-Sep-2012 00:09:13 12VoIP Software +[protected] 00:01:36 € 0.059
24-Sep-2012 23:39:44 12VoIP Software +[protected] 00:00:49 € 0.054
24-Sep-2012 23:36:17 12VoIP Software +[protected] 00:00:34 € 0.049
24-Sep-2012 23:32:46 12VoIP Software +[protected] 00:01:43 € 0.059
24-Sep-2012 23:31:49 12VoIP Software +[protected] 00:00:02 € 0.049
24-Sep-2012 23:28:26 12VoIP Software +[protected] 00:03:11 € 0.079
24-Sep-2012 23:27:30 12VoIP Software +[protected] 00:00:45 € 0.049
24-Sep-2012 23:26:53 12VoIP Software +[protected] 00:00:03 € 0.049
24-Sep-2012 23:19:32 12VoIP Software +[protected] 00:05:27 € 0.099
24-Sep-2012 23:18:55 12VoIP Software +[protected] 00:00:08 € 0.049
24-Sep-2012 23:16:48 12VoIP Software +[protected] 00:01:44 € 0.059
24-Sep-2012 23:16:13 12VoIP Software +[protected] 00:00:08 € 0.049
24-Sep-2012 23:15:31 12VoIP Software +[protected] 00:00:03 € 0.049
24-Sep-2012 23:09:02 12VoIP Software +[protected] 00:00:06 € 0.049
24-Sep-2012 23:08:24 12VoIP Software +[protected] 00:00:08 € 0.049
24-Sep-2012 23:06:41 12VoIP Software +[protected] 00:01:20 € 0.059
24-Sep-2012 23:06:11 12VoIP Software +[protected] 00:00:03 € 0.049
24-Sep-2012 23:05:19 12VoIP Software +[protected] 00:00:18 € 0.049
24-Sep-2012 22:59:03 12VoIP Software +[protected] 00:04:15 € 0.089
25-Sep-2012 19:24:39 12VoIP Software +[protected] 00:00:04 € 0.049
25-Sep-2012 19:24:39 12VoIP Software +[protected] 00:00:04 € 0.049
just tell me why do like this ?
just give me reply about this
I agree. Suddenly, they have a connection fee for every calls from 12Voip credits. Before this, they are not stated in their website. Now, everything there is NOT FREE!
Is 12Voip.com Legit?
12Voip.com earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 80% of 5 negative reviews, 12Voip.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
12voip.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
12voip.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up 12Voip.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
12voip.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from 12Voip.com.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to 12Voip.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
raising up rates AFTER purchasing credit
I bought 25 euros credit for internet telephony services. As soon as I did that they increased the rates THREE TIMES ! and they introduced a connection fee. I asked for my money back because it isn't convenient for me any more at those rates, many times, but I didn't get any response. They don't have any phone number to contact.
They are rippers. Don't do business with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Normally I was paying only 0.5 EUR for 30 mins calls and now I checked it and It became 2.50 EUR, this is god damn crazy! They increased it 5 times! Never buy it again!
For any complaints about all Betamax in general or 12voip.com send an e-mail to german consumer society.
http://www.vzbv.de/
When they find more complaints they will start an inquiery and force them to work normally.
For individual complaints write to
http://www.verbraucherzentrale.de/
European consumer center is at
http://www.euroinfo-kehl.eu/
German consumer society is very powerful, and they can make them stop cheating customers.
I completely agreed with you. 12Voip are cheaters. They introduced connection fees which were higher than the rates i called. Besides, the connections 70% were cut without reason then you have to call again, so that 12Voip charged you the connection fees again. DON'T DO BUSINESS WITH 12 VOIP.
Very poor connections & customer service
Who ever it may concern,
I tried to use 12 voip services to call overseas.. I am using 1500 kbs broadband service. But every time when i try to call over internet, the connection gets disconnected after 30 seconds time.
I put feed back nearly 4 times.. but no one from 12 voip customer service yet contacted me either through mail or through phone.
I haven't had such a nasty response from anyone.. Very poor customer service as well poor connection. I won't recommend anyone this service.
Regards,
Sivadass
Happy to see my comments gets reflected!
Using googl Password saved and get error message log in failed and no link to correct this.
Mind the DTMF mixed quality BADLY effects your communications. I have a real story for you; I'm calling one of my banks, they Rep is transferring me to a robot to enter my pin #... I'm entering it, and the robot can't understand the pin. The robot says to enter again... after 3 tries it gives up. ..., and it does not understand your commands due to the line in not DTMF. You must troubleshoot DTMF problems with your VoIP connection through https://route-test.com/. They offer free testing credits. You can find the solution quickly. #VoIP
DTMF mixed quality BADLY affects your communications. I have a real story for you; I'm calling one of my banks, they Rep is transferring me to a robot to enter my pin #...
I'm entering it, and the robot can't understand the pin. The robot says to enter again... after 3 tries it gives up.
..., and it does not understand your commands due to the line in not DTMF.
You must troubleshoot DTMF problems with your VoIP connection through route-test.com. They offer a free testing credits. You can find the solution quickly. #VoIP
they are cheating... dont use that app
I just wrote the complaint above, since than I've been trying for the last 20 min, to email them and ask them to reinstate my free minutes since I still have 187 minutes for this week according with 12voip policy.
Thee is no way to contact this company anymore not email, NO phone number. They will give an address where supposedly we can write.
They make sure no one has a chance to complain. I encourage every one of you who has problems to write a review. This is not how a business should be run.
I am very very disappointed and might just call a news investigative reporter to report this.
I always have so much problems with the "free minutes".
According to 12Voip, I can use 300 free minutes per week to call land line in Romania. Today is day 4 of the week I use only so far 113 minutes but their robot keeps interrupting my call with "You have used more minutes than usual, therefore this call with be charge at a normal rate"!
I want to be able to use up the 300 min. (your policy) when I used up the 300 min I don't have a problem paying for extra min.
Life is not always the same, people get sick, die, wedding etc. I have no idea why 12Voip think that "usual" should work the same every day.
I am looking into a different company who will honor their policy and won't take advanage of people who already have such hardship to deal with, cancer, terminally ill, yet I can't use the free minutes that are mine.
I am really stressed, frustrated and I will tell anyone I know this company is not honest.
this is very very worst site in this world. Local purchasing voip calling cards are far better than this. I stronly recomments you that please do not buy this ******.
s ... its true
I am facing the same problem
Dear Sir,
I had balance in my A/C earlier but VOIP signal was not comming. I deposited 10 Euro more but still the signal is not comming. The X sign is blinking. Please instruct the concerned Department to sort out the problem.
With Regards and thanks
Fayyaz Hasan
________________________________________
From: donotreply@12voip.com
To: fayyazhasan@hotmail.com
Date: Sat, 14 Dec 2013 20:16:49 +0100
Subject: Your purchase for 12Voip will appear as Dellmont on your statement
This is an automated email, please don't reply.
Your purchase will appear as
"Dellmont" on your statement
Dear fayyazhasan,
Thank you for making your purchase for 12Voip.
This is a confirmation of your payment. The transaction will appear as
Dellmont on your statement.
IMPORTANT!
Cancelling a payment to us can have serious consequences for your voip account ! Therefore remember or write down the name you will see printed on your statement: DELLMONT.
Automatic Recharge
Do you want to automatically top up your credit and forget the hassle of topping up all the time? We offer this easy option:'Automatic Recharge'(only for Credit cards). By activating this option during your next payment, you will never be without credit. You can deactivate Automatic Recharge at any time.
PURCHASE DETAILS
- User name: fayyazhasan
- Product description: Voip Credit for 12Voip
- Credit amount: EUR 10.00
- Handling fee: EUR 0.70
- VAT amount: EUR 0.00
- Total amount (this amount will be charged): EUR 10.70
- Transaction date: 2013-12-14
- Payment method: Credit card
- Invoice number: [protected] 13 00002
- Auto Recharge: OFF
- The transaction will appear as "Dellmont" on your account statement.
For your invoice go to the my account on the 12Voip website and click on the tab called 'Purchases'.
Best regards,
12Voip customer service
www.12voip.com
Be alert to emails that request account information or urgent action. 12Voip will NEVER ask you for your password via email. Be cautious of websites with irregular addresses or those that offer unofficial 12Voip downloads. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this 'https://'.
© [protected] - 12Voip (178). All rights reserved.
Terms of use - Privacy - Password problems?
Hi,
I have been using 12voip since 2006, so 7 years now. I never had problems with them. They provide very cheap calls, i used all over world when i travelled, europe, east europe, south asia, australia etc.
I was pretty shocked to see people having problems.
Overview of 12Voip.com complaint handling
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12Voip.com Contacts
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12Voip.com phone numbers+352 20 992 536+352 20 992 536Click up if you have successfully reached 12Voip.com by calling +352 20 992 536 phone number 4 4 users reported that they have successfully reached 12Voip.com by calling +352 20 992 536 phone number Click down if you have unsuccessfully reached 12Voip.com by calling +352 20 992 536 phone number 2 2 users reported that they have UNsuccessfully reached 12Voip.com by calling +352 20 992 536 phone number
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12Voip.com emailsfeedback@12voip.com100%Confidence score: 100%Support
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12Voip.com address3a, Val Sainte Croix, L-1371, Luxembourg
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12Voip.com social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all 12Voip.com contacts
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I have been with 12voip for a number of years. Over the last year I noticed that they started to overcharge me in line with their 'Fair User Policy' (FUP). If a customer uses more than 300 minutes a week, then the policy is implemented resulting in a much higher charge. I had barely gone over 100 minutes yet I was slugged with the higher rate, not fair. Not recommended, keep away, slimy customer service.
Website states: When making a purchase (on ''BUY'' web page), you can enable automatic renewal. It is not possible to do this. I have repeatedly asked for assistance and get no reply.