MagicJackcharges for calling conference numbers

S
This review was posted by
a verified customer
Verified customer
Review updated:

Magic Jack started charging for making calls to Conference Numbers . Pathetic ..!!! To make a call to conference number we need to have pre paid balance under your account... Thats Rip Off ..Another way to make money ..I see this added under new terms of service -- " We may require prepaid purchase and/or we may charge you for calls to conference lines, " ... This was free till last week ...Pathetic Magic Jack ..I hope your new "features" doenst include charges for incoming call ...ha ha ..


Please wait for a site operator to respond.
You are now chatting with 'Magic Jack'

Magic Jack: Hello, how may I help you?
customer: i am not able to make call to some number
customer: XXX-XXX-XXXX ..its taking me to some prepay message
customer: prepay magic jack message
Magic Jack: Let me assist you with that.
Magic Jack: Please be inform that there are certain phone numbers that has been detected by our system and has been considered as conference number . In order to call a conference number, you need to have pre paid balance under your account.
Magic Jack: Please follow the steps to purchase a pre-paid balance.

Magic Jack: 1. Please login to your account portal : my.magicjack.com/prepaid or from the home page select International tab >> Add/View Pre Paid Balance

Magic Jack: 2. Select the amount from $10, $20 to $40.

Magic Jack: 3. Prior to being connected to a Pre Paid call, a brief message will inform your of your Pre Paid balance in terms minutes based on the number you are calling.

customer: why ?

customer: i dont need ur prepaid service

customer: i am dialing a local 704 number

customer: so are you saying you wont let me call any conference numbers

customer: even my office conference numbers ?

customer: wht is the point in having a phone where i cant make calls to certain numbers

customer: wht other conference numbers are charged similar way

Magic Jack: I apologize to this, customer but there are some numbers that has been considered by our system as conference call.

customer: i am asking what are those numbers

customer: if i cant make a call to my office conference

customer: i dont see any need in having this phone service

customer: i knw u guys are trying to make more money by putting this and that restriction and forcing us to pay ..

Magic Jack: This is the new feature that magicJack has implemented. We sincerely apologize to this, customer.

customer: can u help me answers what are those numbers

customer: what other similar "features" has been added

Magic Jack: One moment please...

Magic Jack: Thank you for patiently waiting.

Magic Jack: We are considering a number of features to be added to our device, For now I can not provide what features are to be added. We will definitely be posting it in our website when available.

customer: its not feature ..its called Rip OFF

customer: trying to charge more money ..

Magic Jack: I sincerely apologize to this customer. I would really love to help you with this but the new feature has been already implemented. Please do not worry, this chat session is recorded and I am certainly sure that our higher department will know your concerns.

customer: good ..if that happens.. It was a good run with magic jack for last 2 years ..looks like i will shift to someone better ..that doesnt add "costly features " in middle ..at the end, please dont charge for call from other service carriers ...its not a free phone .its restricted phone ..A bundled phone is better at least they dont charge anything extra..bye

Responses

  • Ko
    Korsi Oct 30, 2012

    I very much agree with the customer. I have faced the exact same problem . I renewed my subscription for five years about two years ago hoping to use this home phone instead of a cellphone for my prayer conference calls. Magic jack blocked me. The subscrition has been a total waste of hard earned resources, I really regret renewing this subscrition, the phone is just sitting there unused, while I still pay to use my cellphone for those calls. For every sin there is a punishment

    -1 Votes
  • Fl
    Florchita Bautista Nov 12, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Magic Jack is not user-friendly at all. To be able to make a long-distance call outside of US and Canada one has to go through a whole process that is so confusing, so intimidating. When you finally get a connection, you realize that Magic jack is charging much more than other long-distance call providers. I thought I was getting a good deal when I switched to Magic Jack and cancelled my previous land line. No I realize that this is not for seniors who are no longer computer savvy. I hope my first year of subscription will not give me heart attack. This is the first time I make a long-distance call and I am not sure how it will end. Good luck to myself.

    0 Votes
  • Ro
    Roni Johnson Nov 26, 2012

    Conference calls are a necessity to my new business. I am glad I never cancelled my Vonage. I will not be renewing my Magic Jack service.

    3 Votes
  • Ro
    Roni Johnson Nov 26, 2012

    My new business requires conference calls. I am so glad I never cancelled my Vonage. I will not be renewing with MagicJack.

    1 Votes
  • Sw
    Swimfan85 Nov 28, 2012

    This is my 2nd year to use magic jack. I never bought the 5 years because in the 1st year they suspended my long distance service/conference call service. I reported this to the Federal Trade Commission because this is not truth in advertising. I plan to do so again and report it to our state's attorney general. This is a rip off and a lie. As a retiree with a part time contract job, this seemed like the perfect fit. The guy at BEST BUY warned me, but I blew it off. Now like one of the above comments, I am getting Vonage and I will not renew this subscription. The commercial says tell your friends about magic jack. I intend to! This is terrible!!!

    1 Votes
  • Ed
    eddie breda Dec 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    i have 3 majicjack plus thank god i dint lessen to mell green advertaysement love my majicjack love to fire my phone co love to port my house or bussing phone over, i have bing trying for three years, not avelable this time, same answer all the time .and if you need technical support you must pay $ 69.00 fees the quality of reception it is horrible, they up the by 50% per year, tyne advertayment is totally misleading, they don't care they sold over 8, 000, 000 unit and probably there are only few of us that complain.
    eddie breda 75

    0 Votes
  • Why The Long Faces Dec 03, 2012

    Hold on, you pay 20 bucks a year for phone service, and they are ripping you off to make you pay for conference calls??? Are you serious? I agree with being cheap to save money, but you are honestly too damn cheap to pay for your conference calls? No matter what they charge for your calls, you still pay LESS for phone than anyone else in business. And since it is a business, hello, it is a tax write off.

    This whole complaint sounds stupid.

    -1 Votes
  • Ro
    Roger Pathak Dec 06, 2012

    I am really unhappy with the conference charges. I paid out for 5 years contract and now they want moe money. If I would have known that additional money will be involve in future then I would not have paid for 5 years contract. Thus I feel that MAJIC JUNK put me in a ditch. I would advise my relatives and friends not to buy MAJIC JACK at all. Majic Jack must stand behind the advertisment . This is called a rip off business.

    Very sincerelly.
    Roger Padilla

    1 Votes
  • Sa
    SALVATORE SIGNORELLI Dec 14, 2012

    i hav already paid for my yaer i don;t need prepaid min

    0 Votes
  • Sa
    SALVATORE SIGNORELLI Dec 14, 2012

    i paid already for my next year i don;t need prepaid min

    0 Votes
  • To
    todd88 Jan 05, 2013

    Two of my doctors apparently have 'conference' office lines. Thanks a lot, this is a ripoff. How much would this local call cost me, not documented anywhere.

    0 Votes
  • Jo
    Joepana May 01, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I am having the same situation and the only exit is to make calls through your cell phone. They have not gotten there yet.

    0 Votes
  • Le
    Lets all do something about it Sep 03, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Magic Jack advertises FREE Local and Long Distance calls. Those conference lines are in the USA. Everyone needs to file a complaint with the FCC (Federal Communications Commission). Magic Jack has to deliver what they advertise. The website is http://www.fcc.gov/ The one time I had an issue with MJ, I wrote them a letter stating that if it was not fixed by X date, I would contact the FCC. My issue was magically fixed.;

    2 Votes
  • Xq
    xquisiteyes Sep 19, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Just moved out of the country. Was told that MagicJack is the way to eliminate fees. When I signed up I was amazed at the fees to set up MJ. Now I was all excited to get onto a conference call only to be told that now I need to add more money in order to complete the call. This is a hindrance. Unacceptable. Not happy.

    0 Votes
  • Ah
    ahorrasi Oct 26, 2013

    I don't know, i like saving money as much as the next guy and I'm sorry ppl feel like they had the rug pulled from under them re. services and such but, seriously, people expect way too much for too little $$ nowadays, and fail to understand that there is a cost to things and expecting everything for free is part of what has made the economy tank/ppl have no jobs. I'd much prefer to pay a real phone service and avoid these inconveniences & contribute to the economy, but such is life so far - I am one of the 'broke' and had to choose MJ over a 'real' phone. And now am also inconvenienced in that I have to run out and see what the hell I'm supposed to do about the one conference call a year I need to participate in. But not for that am I going to slam this amazing service for only like $20 a year people!!! COmpared to the $40 I was paying per month with Charter just $20 and $10 for the rest of the year for like 95% of the utility i need in phones is to me a Godsend. Don't even know if Vonage is capable of that.

    0 Votes
  • Why The Long Faces Oct 28, 2013

    Use the FREE google phone and your headphones. I have not paid for phone service for years.

    0 Votes
  • Sa
    Saxster Nov 20, 2013

    I also paid for 5 years of Magic Jack and now today when I go to do a conference call from my home office, I am asked to pay more. Magic Jack's device broke on me within just a handful of months and then I had to pay for the replacement. The service has been one hidden danger, fee and problem after another and when the 5 years is up, or possibly before, I never use it again. I don't react well to FRAUD.

    0 Votes
  • Jo
    Joy T Jul 02, 2014

    I got a "courtesy call" reminding me to pay for my number renewal. It expires in 30 days.
    Until I pay it, however, I will have to listen to this "courtesy call" for every outgoing call I make EVEN THO IT IS NOT YET EXPIRED..

    PHONE QUALITY IS LOUSY. Callers stutter, cannot hear me or cannot reach me at all. We have to reboot continually.

    And now we have this annoying recording to deal with. Company chat says it is impossible to turn it off.

    COURTESY????????????

    0 Votes
  • Pa
    patrick roy Jan 10, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have a problem and I don't know what to do!
    I can't connect my registration. When you give me the code, you tell me ask for the code.
    When i com back with the code you ask me the same thing! I have no space to install the code.
    What do I do?
    Patrick Roy

    0 Votes
  • Da
    DaveL. Feb 27, 2016

    I am not sure on the definition of a conference call.
    I tried to contact Spirit Air Lines when my flight was canceled, they list an 801 area code number.
    Magic Jack prevented the call, with a message that it is a conference call.

    I always thought a conference call was one where multiple people are connected and talking at the
    same time, and it usually requires pin number to enter the call or conference... something like net-meeting?
    Well, I don't think that calling a help line for a canceled flight is a conference call... what is considered
    a conference call, and how does the magic jack system interpret which calls are conference calls?

    0 Votes
  • Am
    Amoo Apr 14, 2020

    Magic jack is putting itself out of business. Anyone can buy a box for $20-$40 and setup the same service for free without dealing with these changes. The reason people get Magic Jack is it is slightly more convenient to get their service than it is to setup your own and it is cheep enough that you go or it. Make it more expensive and less convenient is something that only a monopoly could survive. you can get on a conference call with any mobile device and Wifi for free. The genius that came up with this idea is going to put Magic Jack out of business. I for one will support that end result if this is not corrected soon.

    2 Votes
  • St
    Steve G - NZ Jun 22, 2020
    This comment was posted by
    a verified customer
    Verified customer

    We have been MJ customers since 2015, but they are making it difficult to find reasons for staying with them. We suffer bad call quality, drop-outs while on the calls, no conference calling, and the latest problem (Jiune 2020)- receiving an email for renewal that was already paid in January. Support is unhelpful - especually since it was shipped offshore, previously I could call the US support line and get some kind of respolutions, now all I get is "we are sorry to hear about your problem, but it's company policy".
    And now they also want us to pay for a "Premium" support service - REALLY?
    Time to shift to a new provider I think - anyone have any idea's for non-US residents?

    0 Votes

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