Macy's
reviews and complaints

I purchased a girl's toddler winter jacket (Rothschild) approximately 10 months ago at Macy's in Altoona, Pa. My intentions were to have it for my granddaughter to wear this winter. After wearing it a few times this year, the zipper prongs widened making it impossible to zip up the jacket.
I love to shop Macy's because of the quality of their products, but I am very disappointed with the quality of this jacket. It'a worthless without a working zipper.
Is it possible to exchange this jacket for another one? I appreciate your attention regarding this matter.

Denise Packer

I have been a customer with Macy's for a long time and have excellent credit. I live in Buffalo NY and drove 2 hours to Rochester NY to look at furniture that was for sale at that Macy's. The salesperson suggested we go home and order the furniture online when we get home. I filled all the information on line but was notified on line to call a number for Macy's. I spoke to Corey who tried to put in my order. I have a Macy's American Express Visa card but my limit on my card did not cover the cost of the sofa and love seat I was purchasing. Corey transferred me to the credit department and thru a conference call with credit dept, Corey and myself the amount was raised to cover the furniture which was 3500.00. that I purchased. I finished my transaction with Corey given a sales check number and set up a delivery date for October 29. I purchased the furniture on phone October 14 2019. The night before the delivery date I called Macy's to find out what time the furniture was to be delivered the next day. The lady from Macy's informed me that the order was cancelled the same day I placed the order and wasnt notified by email...Not only do I not have furniture but if I was to reorder the sofa and love seat they are on back ordered and I may only get the sofa on November 22 2019.
First of all how can you sell items if you do not have enough to sell. You might as well go to a custom made furniture store and purchase items from there but I can not afford custom made furniture. I could only save enough money to purchase 3500.00 . This is not a pair of shoes for 79.99...This is 3500.00! No wonder you are closing stores! I will tell people about my experience with Macy's! FURIOUS CUSTOMER! Maryann Thomas [protected]@gmail.com

In 8/2019 I made multiple purchases online, the shipments came in multiple shipments. I returned all but 3 items. On 8/17/2019 I returned 2 items, attained a UPS tracking number and receipt. After many, many calls about my incorrect balance, trying to communicate the situation to foreign resps that were very difficult to understand. Finally, today someone agreed to credit my card for those returned items. In the meantime, Macys has charged interest for a incorrect balance. MAD, MAD, MAD.

I've over paid the balance just so I wouldn't be charged interest.

Never again will I purchase from Macys online. So incompetent

Renee Beacock

I made a payment of $175.30 to my Macy's credit card when my limit was $200. Macy's lowered my credit card limit to $100, and refuse to refund me my $175.30 back. I called on 10/7 spoke with a Rep who stated I would receive a refund within 7 days. I called after a week and told it takes 14 days. I called today 10/21 and was told it will take 2 billing cycles and they have to investigate it. Macy's is refusing to give me my money back. They keep stalling and making up excuses.

Was originally calling about receiving the wrong color luggage. The order #[protected]. I had ordered a blue set and a brown set. Received the blue and a leotard print. Called customer service and was told that they we're sorry for the inconvenience. I told them I am leaving for my trip on Tuesday. That was the purpose of the purchase. Was told wouldn't be able to have it until Wednesday or Thursday. Asked if there was anything that can be done to receive it sooner was told no. Asked if I can speak to the supervisor and was told that he was the one in charge. Asked to speak to his boss and was told that he is the boss. There is no one over him. I said everyone had to report to someone then I was hung up on. Called back and the next person was trying to be apologizing for the For the first person. Said sometimes we get disconnected. I said no I was hung up on. I know the difference. They finally said they could send it faster to me but by then I have decided to return both items. Just wanted to let you know how your customers are treated by your customer service. Very unhappy!

I have contacted Macy's several times in the last week wants to ask about an online order I could not understand the people in the Philippines got frustrated and ended the call And my issue was not resolved. I return something in the store that I had purchased online through my PayPal account when I return the item the representative told me that I could credited back to my Macy's account which I opted to do. The credit was never issued to my Macy's account and recently I received a check for a store credit for Macy's when I wanted to credit back to my PayPal account or my Macy's credit card. I would've opted to put it back on my PayPal if I would've known they were going to send me a store credit, really terrible service. Today I have two charges coming through on my personal debit card from Macy's I called the credit card customer service and received zero systems and could not understand either of the people that I spoke with in the Philippines.They may be saving money by outsourcing the call centers in the people in the United States are losing jobs but the customer service or to try to get an answer now either on a credit card purchase or store purchase online is impossible. Very very sad Macy's used to be one of my favorite stores and I always received great assistance when I called either on my credit card or on an online purchase. Needless to say I will think twice about ordering from them again very sad. I don't think they realize all the customers I will be losing by outsourcing the customer service call center. They obviously don't care about customer service just aboutCutting cost and making more money and also taking jobs away from the United States employeesAnd sending them to the Philippines.

On October 3rd I purchased a Steve Madden shoes for my daughter's wedding. They are Carrson Blush Lea shoes, spent $67.13. I wore them on October 5th for one hour and I had to changed to another shoes because it was impossible to walk in them. They are the most uncomfortable shoes I ever had in my life. I was trying to return them and get my money back, but the Manager at the Palm Desert store refused to take them back and refund me the money.I talked to the sales person, the Manager didn't even come out from the back to talk to me. I know they of course look like they were worn, but I shopped at Macy's all the time and I feel like some kind of exception should be made. When I tried them on it was no problem, but you wouldn't know if they are comfortable after you wear them for a while. I am not very happy and I feel like something needs to be done to satisfy customer.My credit card needs to be credit for $67.13 soon! or let me know who I need to talk to to solve this problem.

Flimsy packaging which led to damaged package and contents (UPS is complicit). ALL CUSTOMER SERVICE IS OUTSOURCED TO INDIA and spent a total of 4 hours trying to deal with damaged package and contents to return and to get credit. Couldn't understand 80% of customer service agents and they were flippant about my frustration with what happened. I will not be ordering from Macy's online again and would caution anyone that is considering doing so.

I purchased Lancome products on Sept 06 . They supposed to send me on Sept 13.
But they didn't I talk to customer service associate to give me tracking # but refused.
After a week, I called them to send me or picked up in nearest location. They refused.
They told me they send to another person with the same name as my wife. I talk to beauty dept manager and store manager and send them email of my receipt on Sept 25 and Sept 30 respectively. I forced to dispute the credit card transactions. I spend my time, energy and my money for their mistakes. Even they don't take their responsibilities and send me a sorry notice. I don't want anybody to have a bad customer service like this again. Here is my time line:
1. Day of purchase: Sept 6 @ 1: 43 Receipt # [protected]
2. First Call Sept 2nd week for tracking number: refused to give me
3. Lenox square customer service: Sept 24 @5:20 PM(EST) 10 minutes
4. Macys Customer service :Sept 24 @ 5 :47(EST) for 25 minutes
5. Email to Cosmetics dept on Sept 25@ 1:18 (EST) after Talking to her (30 minutes)
6. Talk to Macys Credit Card customer number : Sept 27 @ 12: 26 for 12 minutes
7. Email to Lenox manger on Sept 30 1: 52 Pm (EST)

On April 17, 2014 I purchased a sectional from Macy's on Glen Cove Road, Carle Place, NY. I also purchased the worrynomore 7 year protection policy ($200+). The sectional has three recliners. The one with the button on the left has broken 5 times since August 2018. Each time I call they open another claim number. One of the technicians (that has been there 3 times now) told me to make sure they open the original claim number each time it breaks or you will never receive a new piece of furniture (which is what they claim when they talk you into buying it...if we can't fix it, we'll replace it...BULL!) I called this morning and they are refusing to open the original claim number again! The middle sectional has broken twice. The first time they couldn't fix it properly so they had to come a second time. NOW the third recliner isn't working properly. I'm done with this company. They are not true to their word. I would never buy another protection policy from this company. I'm so disgusted. I want a new sectional. This aggravation is not worth it.

I specifically ordered over $35.00 of Clinique products to receive the free gift being offered on 9/19/19, which included the eye gift set (mascara & eyeliner, plus a few face products and make up bag. When I received the order, the free gift was not included & I was charged for shipping, which I should not have been with my Macy's card. When I called into service they refunded my shipping, but told me the gift was only as supplies lasted. When I placed the order the free gift was in my cart. I am very upset that I didn't receive the free gift, as that was the only reason I placed an order.

I purchased a MK watch thru Macys online. The band would come loose from the watch and fall off my arm. I paid $300 for the watch, you would think the quality would be better than that. Anyway, I would put it back together but after falling off the 3rd time (I was afraid of loosing or breaking the watch), I called.
They sent me to Fossell (the manufacturer and repair service). I sent it in had to pay shipping and insurance of $27, got it back in about 3 weeks and the first time I wore it to church (last Sunday) it fell off my arm again. They said notes on the repair said it was fixed and QA checked it. I said well maybe MK should use another repair service since what they sent me back was still a defective watch.

Macy's will not do anything, even tho I paid them for the watch. Fossell will only give me a credit for another MK watch (really not comfortable getting another MK watch), so I called MK in NY, they do not do refunds either. They will give me a Gift Card for another watch, which I decided to do rather than break or loose the one I've got.

I am disappointed in the customer service at Macy's, at Fossell and at MK.
Why should I have to be stuck with a $300 defective product? Just saying. I will not buy anything from Macys again, nor after I use my gift card will I buy anything MK again.

I hope all that I tell this situation to, will follow suit as well.

I have had a Macy's credit card for 7 years. I never made a late payment & always had my account in good standing. I moved out of state last year and had to temporarily put myself on a budget in which I did not use my card. I found out from my credit report that Macy's had closed my account due to inactivity. What kind of customer service is this, I expected much more from this company. No phone call, no email, nothing. You just closed a good standing account for absolutely no reason! I have reported you to the BBB, and I will continue to make complaints on every format possible until you resolve this issue. Your phone representatives (all three of them) also lied to me saying that it states in the cc agreement that "your card will be cancelled if not used in two years." It does not say that, so why are they putting words in your companies mouth?

We spent over $2000 on a mattress that is horrific. It has sagged, lumpy, and lost all support. The middle is totally gone. We developed back aches, neck aches, and serve migraines due to it which the doctor prescribed as "tension headaches" from poor sleeping position.

We purchased a cheap memory foam mattress on Amazon for $300 and it is a MILLION TIMES BETTER. MACY'S AND SERTA SHOULD BE ASHAMED. THEIR MATTRESSES ARE CRAP. We have no recourse either. The mattress is paid in full. JOKE

DO NOT BUY YOUR MATTRESS AT MACY'S AND DO NOT BUY SERTA.

I paid my$100 bill on time via phone customer service bill pay ..they took $1000 out and wont give it back..they keep telling me 3-5 days to return it..called today and they said another 3-5 days for the return because no one followed through with last weeks request..Im a senior citizen on social security and my bills are late because of this incident..which will I lose first..electricity?..car?..accounts are in arrears because of this poor service..Ive been a loyal customer since 1955..no more..will tell anyone who wants to hear about the "loyal customer service"..Im 70 years old and this is the worst that I have EVER! been treated