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Customer Service

+1 800 289 6229 (United States)
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+1 800 568 8865 (Wedding and Gift Registry)
685 Market St., 10th Fl.
San Francisco, New York
United States - 94105

Complaints & Reviews

ashley hall was very unhelpful and rude and claimed that she could do nothing since the 180 days had passed

I had bought a Ralph Lauren sweater from Macy's at Woodfiled Mall in Schaumburg, IL more than a 180 days ago but hadn't used it till recently. When I washed it according to the label instructions, the brown color bled onto the white and ruined the sweater. When I took it back to the store the manager, Ashley Hall was very unhelpful and rude and claimed that she could do nothing since the 180 days had passed. Now, I understand the 180 day policy for returning goods, but it was clear that Macy's had sold a poor quality product from a major brand such as Ralph Lauren and that they could clearly take up the matter with RL. However, she was very rude and made no effort to help me.

  • My
    MysteryStories Feb 10, 2011

    Dawniette - I agree! I was at my store a few weeks ago walking through after clocking out, and another associate was dealing with a customer who wanted to return bedding she bought a year ago. BEDDING!! I don't know about you all, but I'm in a metropolitan area, where people may be living with bedbugs. I said then and there that I thought that was gross. A YEAR!

    0 Votes
  • My
    MysteryStories Feb 10, 2011

    Really, what was she to do? You know the other week I was w0rking with this woman who wanted to return items that she claimed were "sent to her in the mail" but some items didn't have tags. I don't think she was trying to scam, but some people do, but we have to have those tags to add an item back to inventory and she just couldn't seem to understand. People just want what they want, not what makes sense.

    0 Votes
  • St
    starlet317 Mar 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I'm assuming you had no tags or receipt. Macy's will extend that 180 day policy if you have proof of purchase, but if you have nothing...that's what you get...nothing. And I agree...take it up with RL yourself. It's not Macy's fault that RL sold them and now you a unsatisfactory product. Get a grip.

    0 Votes

Resolved check authorization policy

I have shopped at Macy's for many years & was surprised that on 6/4/10 after making a purchase with a...

card holders receive benefits next to nothing

They say that members (macys card holders) recieve special discount coupons in mail..Its been more than a year I have been a member of macy's...I have NOT receive a SINGLE coupon on my name...

When I call up the customer service, each time the call takes around 30mins and each time they have a different answer..The first representative says that I have not used my card to be eligible to receive the coupons (And the truth is I use my card ATLEAST once in a month, How often do they want me to use the card???? )

The second rep says that coupons are mailed one per household and the coupon mailing is associated to my husband's macys card, Since he does not use his card often, they are not sending the coupons...But, hey, what about my account...I am using it often and don't receive any coupons on my name?????...The representative says they is hardly he can do anything abt it...Thats so wierd...

The third rep says she is gonna recheck my a/c to see why the coupons are not being mailed and the time frame the process takes is 1-2 weeks...Hah...Taking their own sweet time to get thgs straight on their end...

All the reps suggest me to get printable coupons from online...But those are exclusive coupons applied on selected items...And also most of their coupons donot apply on "Everyday value" items cloths which constitute 90% of their clothing department...Those hardly make any sense for 95% customers like me...Huh...


  • Er
    Erica28 Jan 19, 2011

    Do you think this company is still back in 1901? Hello they are here to make a profit for the shareholders, and the customers are last.

    0 Votes

Resolved credit card scams

Macy's is running a credit card scam. I am sure of it now. The first time it happened to me, I gave them the benefit of the doubt. But it happened again. This is the 2nd time. It is not going to happen again because I will never do business with Macy's ever again.

Here is what happened:
I was shopping and the clerk said that if I applied for a Macy's credit card that I would save X amount of money on the purchase that she was tendering. She pointed out that Macy's offered additional savings on a regular basis to their credit card purchases. So I opened a credit card account and purchased the items that way.
I didn't receive the first bill until after the due date and there were late fees. I always pay my bills as soon as I receive them. The problem was that I didn't get the first bill until after the due date. So they was a large late fee and interest. I called customer service and the woman I talked to was nice about it and waved the fees. So I thought that it must have been a mistake, and that since they handled it fairly, I would keep the credit card. Then I found out that I had a VISA also. I didn't know that they had issued 2 accounts. This was confusing. I couldn't believe that I had opened a VISA account without even knowing that I did. It was my understanding that I was only opening 1 account - a simple Macy's charge account. So I asked the Macy's representative to close the VISA account. I didn't use my Macy's card for quite some time after that - at least a year. I was shopping there recently and made a fairly large purchase on my Macy's credit card. They offered 10% savings, so it seemed worthwhile. I planned to pay it off as soon as I got the bill. I knew in the back of my mind that a bill would arrive shortly, but I wasn't spending all of my time looking for it. After all, I am very busy. I work. The bill came and I thought to myself, Oh good, I will pay that today. I opened the bill, and was shocked that it was already past due and once again there was a huge late charge and interest charges. I was angry. I called customer service right away and explained to the guy who answered that this was the first bill that they had sent me, so it seemed unfair to charge me the late charge and the interest. This time I didn't get anywhere. The guy shot back at me with a bunch of canned responses. One of the things he said to me was "You still owe the money even if we don't send you a bill... You are still responsible for that charge" . I told him that I was going to never shop at Macy's again. It is clear to me that it takes a while for the first charge to kick in, so by the time you get the first bill, it is late. I normally don't have problems with my mail, so it is unlikely that the bill got lost in the mail. Long story short, I paid the bill the next day in person, and then closed the account the following day. I will never do business with Macy's ever again, with or without a credit card. Never again. Never, ever again. I told the woman that handled my in-person payment that I was going to look on the internet and that I was sure that I would find complaints similar to mine. So I looked and found this site with many complaints and some of them are indeed very similar to mine. I believe that Macy's tricks their customers so that they can make money charging fees. I am responsible and pay my bills on time. I am offended by the way that Macy's tricked me multiple times. Macy's needs to shape up. They need to be accountable.

  • Ja
    JACKIELS Jul 13, 2011


    -1 Votes

rude employee

First of all I would like to start by saying that this store is becoming more and more predjudice everyday! I was shopping in Macy's lastnight around 9:30! Not one time did the employee's ask did I need any help. But you can best believe the worker on shift was watching my every move. It came time for the store to close and they came over the intercom to please take the rest of your items to the register, as I did. When I got to the register, my shirt didn't a price tag for them to scan. The young man ask me if there was another shirt like that on the rack, because this one didn't have a price tag. I told him that i wasn't sure but it had come from off of the clerance rack, which said the shirts were 9.99. Then gurl that was working also said that she would look. SHe finds the shirt and says yes its 10.99. Then it came time for them to ring up the jeans and this is when all *** broke lose. They told me they were 20.99 and the sign where I got the jeans said clearly that they were 14.99. Now every pair of jeans on the rack looked exactly a like on the front, stitched in white.But on the back of the jeans they had several different ones. It just so happen that I had the last pair that looked like the ones I wanted. The worker had the nerve to tell me there were no more like the one's I had so I would have to pay full price. Now I am pissed as *** because you could clearly see that all of the jeans were just a like aecept for the pockets had several different styles. The 5 dollar difference wasn't the point it was the principle that she didn't want to give me the advertising price. I have spent hundreds of dollars in this store and this is how I am treated. I had a pocket full of money and could of payed any price. But I guess because of the color of my skin I couldn't get any help or customer appreciation either! But If I was putting the *** in my purse I could of got all the help I needed then, Huh!!!

  • Er
    Erica28 Jan 19, 2011

    The merchandise is made in other countries from sweat shops, shut up!

    0 Votes

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fraud - stolen information from within macys

Do not ever get a macy's visa or for that fact any macys cards (Including bloomingdales)

Visa card is used in stores like reg. Macy's card giving macy's employees the ability to see your visa information. Someone recently changed my address and received new visa cards clear across the country in california, where they were able to charge $4000.00 worth of jewelry! Macys never called me to verify the address change and they changed my telephone number as well! When I logged on to check my balance and saw my name with a california adddres & phone number when I reside in new york. After calling the number, I was shocked to hear a voice mail account set up with my name and it was not me!!!

Heres the kicker, the same thing happened to a friend of mine a month or so prior. Wish I would have cancelled my card then, but thought it was a rare occurence. We both had shopped at local macy's prior to this.

Cancel your macys cards before you are a victim of identity theft! I had to join a high cost monthly service to protect my identity!

  • An
    ANGIE Feb 14, 2009


    0 Votes
  • Ug
    UGH! NJ May 20, 2010

    I applied for a Macy's card too, It seemed harmless enough, I NEVER received my card, NEVER received a bill that was of course gaining interest & late charges. When I opened the account I confirmed my information 3 TIMES because the person entering it messed up, but it was finally right, or so I thought. When I called searching for my card & bill, the street address was WRONG! They reversed the charges made the necessary address changes and said I would receive my bill in about 2 weeks...Well I got my card, but NEVER received the bill, I called them AGAIN..I just want it paid, I worked too hard to keep up on my bills and credit..What is wrong with this company???

    0 Votes
  • Fl
    Florida case Nov 29, 2010

    Received a call from Macys on 11/16/2010 that someone called to up my credit limit and I had not used my card in several years. They thought it was fraud, it was. We put the card on a fraud alert and put it on hold. I told them I would not be using the card. I put a fraud alert on my accounts and had life lock in place.
    The woman who stole my identity called back and reopened my card with a fake drivers license 100 miles from my home that did not match the state of my application. No phone call was made to my home.
    She charged the limit to my card of $1, 100. Even going back to Macy's to exchange her purchases to make her selection to her liking. She then requested a second card. This is when Macy's decided to call me to see if I wanted to approve a second card. I asked them why I wanted a second card when my first card was on a fraud alert on hold. They did not realize I even had a first card at the time of the phone call.

    I now have to file 3 police reports and the police do not want to help. I have already file 3 police reports in my home town. A federal report. A fraud report. and contacted my banks, other credit cards at least 40 times...I am exhusted...and this is with having life lock for 4 years...

    The moral of this story is don't have any...yes, any store cards...because yes, Home Depto got hit too...this woman went into home depto with a fraud alert on and told showed the fake drivers license and got my credit card number and did not get stoped until she charged $2, 000 and guess what I have to file 3 more police reports for 3 more towns...

    And now she has power...she has succeeded...becasue the failure of Macys...they knew she was out ther on 11/16 and then just gave her the account number...it is too easy for these jurks to give out account information...this does not happen with regular Visa, master cards or Amex...the only way they get your number is if they steel the number...with the stores they just give the crooks the number...

    Please close all store cards...it is not worth it...and do not just close them...tell them close means do not re open in one week or 30 days...they have a policy that a closed card can be reopened in case you change you mind or even if the crook feels like opening it with fake ID...so please get a service like life lock and close your store accounts...

    I feel bad because my Mom works at Macy's and makes her living opening up Macy's charges but I told her she is doing a diservice to her customers...I had my daughter close her card yesterday...

    Please...please close all you cards...that are not store cards

    0 Votes
  • Be
    becbec Dec 12, 2010

    That's awful. I hope that you are seeking help from an attorney. I would let the BBB & the media know. (Does Fox still do that "Fox6 on your side" when someone is treated unjustly?) I hope your roof wasn't in too horrible of a shape when you first went to that company for help...

    0 Votes
  • An
    andreajb1420 Jan 20, 2011

    cuz you have used it in the past i guess call them and ask them

    0 Votes
  • St
    Stopthief! Mar 06, 2011

    Macy's is the worst. I've charged less than $500 on my Macy's account in the last ten years. Someone with a fake license and NO credit card was able to go on a multiple thousand dollar spending spree covering Macy's stores in 3 states in three days. Macy's allowed a loan, upped my credit limit, and changed my address for them. They are handling the aftermath very poorly too ... there is no reason not to pick up the phone when you see stuff like that. Having Macy's credit is like keeping your lifesavings in a coffee can on the front porch.

    0 Votes

Resolved rude female black rep

I bought a watch of other brand and went to DKNY counter to adjust the chain. Two customers were there besides the counter waiting. I came over to ask where to adjust the chain. A male rep told me where the line is. One customer left with her watch adjusted minutes later, so I came over to give my watch. I don't know which rep works for DKNY and which rep is responsible for chain adjustment. Now a female black rep pointed and yelled this was DKNY counter, DKNY customers went first, you had to wait. She was extremely rude and loud to clear the area at the front of the counter. How do I know the other customer is DKNY customer? (She may be choosing watches or waiting to adjust watch chain too) If customers came over to fix chain, where are they supposed to stand then? I saw one standing closely by the counter!!! And she was gone when I was waiting!!! Stupid rep just doesn't know how to say in a nice way and respect customers.

Resolved forcing employees to quit vs. pay unemployment

We have disturbing testimony that macys wrongfully, perhaps, criminally committed in order to” force us to...

Resolved internet "shipping fee"

When I went to order online with Macy's I discovered they kept increasing the "shipping fee" the more items I ordered. The first time I called they said, after a long painful call, to a heavy accented woman, that she would adjust the fee. When order confirmed the large fee still there. When I called back second woman, speaking into a scratchy microphone, said "we charge not by the items but by the price of the item. I said so if I order a 4 pound item for $20 you will charge $6.95 but if I order a $100 item you charge $12.95. She said yes. Each $50 of price adds on another level of fee. $200 item, same weight, same address, would cost $23.

They gave me a $10 credit after I complained, but I sure wont order on line with them ever again. PS their website ordering process is painful to use.

negative experience all the time

I continuously receive coupons in the mail for what appear to be generous offers from Macy's. However, when making purchases, the items I buy invariably seem to be on the (rather substantial) list of exclusions. What is the point of "inviting" customers into your store, if it's going to be a negative experince. With the economy as bad as it is of late, you would think that they would not have any exclusions so more people would shop in their stores. Or maybe I have it wrong and they are immune to the present economic situation and don't need more sales.

  • RJ_Kansas Dec 11, 2012

    I have been shopping at Macy's for almost 3 years now. Their coupons work most of the times on their website, but none of them works at any of their stores in my city (Kansas) too. Within the last 3 years, I had atleast 4-5 bad shopping experiences in their stores, mostly bad customer service experiences from their Representatives and sometimes even from their Management Staffs. I think Macy's needs to train properly their employees how to take care of customers with good customer service experience. If they can conduct their traditional "Macy's Parade" and other events during these recession times, they can certainly set aside some budget for their employees training also.
    One time I even left one of their store without buying any of the clothes that I shopped for more than 1 hour and thought not to go back to their store again. Since I have a Macys Card, I shopped this holiday season once again, mostly through Macys.com. But when I went to do an exchange, I had to deal with a very bad experience in their store once again. This time, I complained about this shopping experience to their Corporate Office, but they also never cared to contact me back yet as if they don't care me as a customer and my business or they back their staff regardless of their bad attitudes and terrible customer service. I have now decided to not ever shop with Macy's again, 100% not in any of their stores for sure, and considering to cancel my Macy's card also. Now, most of my business goes to Kohl's and they treat me like a "MVC" and don't have any issues with exchanges or returns. Even though Macy's is established in 1900s, if hundreds or thousands of customers like this leave them, they will eventually start feeling the pain and I think that day does not seem to be so far.
    The bottomline about my review is "Shop at a store, where you are treated like the way you want to be treated ("Most Valuable Customer") and not like a "jerk". Let small businesses in America grow now and help to break the monopoly that Macy's enjoyed at one point.

    0 Votes

ridiculous that this company can have the power to screw my credit

I have had a Macy's credit card for several years. I recently purchased a mattress during one of their sales. This purchase was considered a 6 months deferred payment although I continued to pay my Macy's bill well over the minimum due in order to pay the mattress off as soon as possible. In February, I received my first letter stating I was late on my account. I knew this was impossible because not only was I paying them over the required amount I was making more than 1 payment a month. I called customer service and was told I now have 2 accounts. I was upset because the sales guy never mentioned this and we never received anything in the mail stating as much. The Macy's representative said it wasn't a big deal because we could take care of it over the phone. He was going to apply the money I was making to my so called other account so that I was no longer considered late and he was dropping the late fees. I was then informed that my other account was the same number as the first followed by a dash and a number. A month went by and I received another letter stating I was now 3 months behind. I called and there was no record of my previous call. My late fee had not been dropped and none of the money from my first account was applied to the delayed payment account. I got everything straitened out yet again after wasting more time on the phone. A few months later I went to apply for a car and found out that Macy's reported me 3 months late to the credit bureaus! Not only did this screw me out of a decent interest rate, it required even more time on the phone. I called and told Macy's I wanted it taken off my report since I was never late. That was over a month ago. I called again today because it is still on my credit report. I had to explain my story all over again and yet again there was no information concerning my first call about the credit report. The Macy's representative told me it would take yet another month before my credit was clear. This is unacceptable. I have been with this company for years and I have not paid one bill late. It is ridiculous that this company can have the power to screw my credit the way it did and show absolutely no remorse.

  • Re
    RestlessHeart May 07, 2010

    What I hate more than anything now is we're all being held hostage by these damn Credit bureaus.

    We get stuck with higher interest rates because so damn many people aren't paying their bills...so the CC Companies have to pass that on to US...those who DO pay on time.

    But then crap like this...that Macys is pulling on you messes with your credit score and then the sh*t promptly continues to roll down hill.

    I think it's entirely wrong that any credit card company or anyone else you may owe money to has the ability to mess with you in sooooo many ways and even when they're wrong nothing changes

    0 Votes
  • Ro
    roksmom May 27, 2010

    They lowered my credit limit with no notification which then put me over my credit limit...longtime customer being screwed over...told they have no control because its done with the computer. WHAT???? Seriously, told them that a HUMAN BEING had to program this and a HUMAN BEING could fix the problem. Was then told they were able to do this with NO notification. Feel like a hostage in a credit world gone crazy!

    0 Votes

Resolved registry rewards fraud

Macy's wedding registry rewards program advertises that Macy's will credit the bride/groom with a gift card worth 5% of the gifts purchased for them plus 10% of goods they "self-purchase." I was entitled to about $220 under this program, but I was mailed a gift card worth $13. I called Macy's repeatedly over two years and spoke to at least 6 customer service reps, wasting countless hours, and not one could explain what happened. Each promised a call back or transferred me to a different department, but no one ever returned the call or did anything productive. Finally this January a supervisor named Russell Turner sent me an inventory claiming I bought negative $1033 of goods at one point, which is obviously impossible and subtracted $103 of store credit. I did purchase an item for about that amount which was apparently entered with the wrong sign in their computer and explains the ~$200 discrepancy. Problem solved, right? Unfortunately, I emailed the supervisor three more times and left phone messages, which he stopped returning, and I never received the store credit. I emailed my complaints to the presidential office and was of course ignored. Macy's clearly has impossibly bad customer service, defrauded me out of over $220, and wasted easily 10 hours of my time. Shop at Saks or somewhere else that cares about customers.

  • Oi
    oilyfatness Apr 06, 2011

    Omg y r u complaining? You didn't even buy the items from your wedding registry, it's the people who attended your wedding that bought the items that you requested on your bridals registry list! Just because you got upset about getting a gift card thAt has little money on it. You didn't buy the items in the first place! Cheap person! Ugh

    0 Votes
  • Wh
    whollysmokes Apr 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    oilyfatness is a good name for this creaton. 1st - contact store manager, if that gets you no where - phone corp. office and ask to speak to the office of Terry Lungren - he'll definately help you and you'll have the credit you deserve.

    0 Votes

Resolved wedding registry rewards fraud

Macy's wedding registry rewards program advertises that Macy's will credit the bride/groom with a gift card worth 5% of the gifts purchased for them plus 10% of goods they "self-purchase." I was entitled to about $220 under this program, but I was mailed a gift card worth $13. I called Macy's repeatedly over two years and spoke to at least 6 customer service reps, wasting countless hours, and not one could explain what happened. Each promised a call back or transferred me to a different department, but no one ever returned the call or did anything productive. Finally this January a supervisor named Russell Turner sent me an inventory claiming I bought negative $1033 of goods at one point, which is obviously impossible and subtracted $103 of store credit. I did purchase an item for about that amount which was apparently entered with the wrong sign in their computer and explains the ~$200 discrepancy. Problem solved, right? Unfortunately, I emailed the supervisor three more times and left phone messages, which he stopped returning, and I never received the store credit. I emailed my complaints to the presidential office and was of course ignored. Macy's clearly has impossibly bad customer service, defrauded me out of over $220, and wasted easily 10 hours of my time. Shop at Saks or somewhere else that cares about customers. If anyone at Macy's reads these forums and cares in the slightest, email me at [protected]@gmx.com.

  • Ki
    KixStar Apr 12, 2010

    Hah... you've spent "over two years" dealing with this? What the hell?

    Plus, they did not "defraud" you. Sure, you didn't get what they claimed you would, but big deal. Did you have to buy all of the stuff off the registry yourself, or did family buy you gifts?

    Calm down, princess. It's not the end of the world.

    0 Votes
  • Ro
    robert702 Apr 12, 2010

    It's about getting what they tell you you will get. it's a lie to promote a program that doesn't do as it claims. good luck.

    0 Votes
  • Wk
    wkkunkle May 12, 2010

    My fiancee and I just created a registry a few days ago and I gave my account number to enroll in Registry Rewards.

    Confirmed enrollment that day ...

    Next day, online, it said we weren't enrolled ...


    Two days later ... says we aren't enrolled again.

    That's how they'll avoid paying the % back on a Gift Card ... they keep kicking out the enrollment at random spurts and thereby declining to make a payment to the bride and groom for anything bought while "not enrolled" in the program.

    It is after 1 am EST now ... I'll give them a call tomorrow. Sure that will be fun ... will probably try calling or emailing the Registry Consultants at the store first versus speaking to someone overseas who probably doesn't even understand the concept of a Wedding Registry.

    0 Votes
  • Ma
    macyscam Dec 04, 2012

    Hello, I'm thinking this is a scam and/or sentiment shared among many unwitting customers of their registry. I got off the phone 2 minutes ago with a Macy's rep who will try to redeem the credit for me, but it will take up to a month. Funny thing is, it's deja vu because I went through this a month ago, because they had to make a claim and I had to wait. When nothing happened, I called back. So another month I have to wait.

    I'm in the process of starting a lawsuit. This is unacceptable from such a large corporation to take advantage of its customers in such a deceptive and conniving way. Especially, newlyweds. Don't we get enough headache from all the vendors trying to take advantage of us during our wedding?

    Thanks for posting.

    0 Votes

Resolved they don't honor their own receipt

I bought a pair of jeans and asked the cashier to put the receipt in the bag. When I went to return it, I just notice "merchant" printed on the receipt instead of "Levi". They could not find what that code stands for and the bar code on the jeans wouldn't scan either. I realized the original cashier must have the same problem, but it was right before store close, she made up something that matched the price. The manager decided "this is not a proof of purchase" and reminded me to read the receipt each time I buy something, that is to say from her own mouth "you can not trust Macy's". Also, she said "My manager won't come out to see you until next week."

  • Oi
    oilyfatness Apr 06, 2011

    Are you one of the cheap people who buy the jean, wear it for 4 months or more and then decide to go back go the store and return it? If so that is y the recipe doesn't match the tag! So freaking cheap jerk! Ugh

    0 Votes

Resolved false advertising or damaged product

Incident = On 12/06/09 I purchased a bedroom set consisting of 2 nightstands, a 10 drawer and a 7 drawer...

Resolved human resources

I never received my W-2 from Macy's and I know they have the correct address. I have called over 8 times to many different stores to get a hold of the human resources manager. I have left 2 messages with no call back. I have even talked to a manager that said would call me back on how to get my W-2 because she was "busy" and never called me. This is the most unprofessional store and human resource manager. My family and I will never step foot in that store again.

Resolved customer service

Today, I contacted Macy’s about my husband’s account. I spoke with a young lady named Jamie. I tried to explain to Jamie that Macy’s is reporting an incorrect balance on my husband’s credit report. My husband has made payments to his Macy’s account monthly since December 2009 through Northland, a company representing Macy’s. We recently settled the account for the amount of 3000.00 on February 15. Prior to settling the account, monthly payments were made in the amount of 80.00. Yesterday, we contacted Macy’s to find out when the account would be updated with the correct balance as we are in the process of purchasing a new home. I was told by a CSR that the account was not flagged correctly and the Manager of the department would update the records the following day. I followed up today to see when the account would reflect the changes that I had been told would transpire today and was told by Jamie, that Macy’s had 45 days to respond to the credit bureaus and by it being a closed account that they are not obligated to report on it at all. I tried to explain to her that we spoke with someone the day before that assured my husband that the change would be made today, but she insisted that I did not understand what she was saying and started calling me Wanda by my first name. Somehow I went from Mrs. Brown to just Wanda. I asked to speak with someone else and she said that I was welcome to call back and speak to anyone that answers the phone. I then asked to speak with a supervisor and she told me that her supervisors do not answer calls and that she is very capable of handling this call. I asked her if I could speak with the person responsible for updating account records and she then told me that she did not know who that was or what department responsible for updating the account. I asked is there an address or fax number that she could give so that I could write a formal letter requesting service and she said no and told me that she would be hanging up. Customer Service is an important part of retail. If CSRs are this rude to customers, why would I wish to continue to spend my money there. Even though I no longer have a credit card there, I often spend money with Macy and pay by cash. I won't anymore and when asked I will tell my friend about my experience.

  • Ga
    Gabriela yesabel Feb 25, 2010

    O my god !!! same thing happened to me my husband send out a payment they cashed the check before the due date and I had to call the bank show proof because they were charching me the late fee!

    0 Votes
  • Ga
    Gabriela yesabel Feb 25, 2010

    Im very unhappy with Macys they have people answering telephones with CERO experience!!!

    0 Votes

Resolved never in all my life spoke with such insensitive phone reps with no compassion

I am disappointed to say that I have been a cardhold since 2005 with Macy's. I am a single mother of 4 and in [protected] I had 2 surgeries for cancer. I was late a couple of times in 5 years and explained why to May's csr. I have never in all my life spoke with such insensitive phone reps with no compassion. In addition, several fees were added to my account making it a financial hardship. Your a star rewards customer in Macy's as long as you pay but if you become ill or lose your job look forward to not only penalized but mistreated.

Resolved finance charge

Macy's charged me a $2.00 finance charge on my last purchase saying I would get it back on my next purchase. I rarely use the card and I did get it back; however, now my account sits at -$2.00. This will be subtracted from my next purchase, but I'll get another finance charge added at the time of purchase. This will go on and on and I'll never get the $2.00 back unless I close the account, I guess.

$2.00 might sound like nothing, but multiply this by all the Macy card holders and you'll see that Macy's has a tidy sum from the pockets of its customers. To me, this seems like robbery because I always pay off my credit card purchases in full when I receive the bill. I never have a finance charge on any of my accounts.

  • Ma
    MacysSucks4ever May 12, 2011

    The exact same thing happened to me. That is really a dirtbag, ###, and terrible way to do business. If you're a Macys card holder, you better check your bill for this fee, because you're getting stuck up the a$$ with this charge. Close your account now and stop shopping there, or use another credit card that doesn't stick it to you like Macys does. Let's say there are a million (probably more) Macys cardholders. If you multiply the number of cardholders that made purchases by $2, that's an extra $2 million dollars in Macys bank account. I don't even know how this is legal.

    0 Votes

Resolved employee harassment

I was hired as a Loss Prevention Supervisor however my manager constantly bullied and harassed me in numerou...