San Francisco, New York
United States - 94105
Do not ever get a macy's visa or for that fact any macys cards (Including bloomingdales)
Visa card is used in stores like reg. Macy's card giving macy's employees the ability to see your visa information. Someone recently changed my address and received new visa cards clear across the country in california, where they were able to charge $4000.00 worth of jewelry! Macys never called me to verify the address change and they changed my telephone number as well! When I logged on to check my balance and saw my name with a california adddres & phone number when I reside in new york. After calling the number, I was shocked to hear a voice mail account set up with my name and it was not me!!!
Heres the kicker, the same thing happened to a friend of mine a month or so prior. Wish I would have cancelled my card then, but thought it was a rare occurence. We both had shopped at local macy's prior to this.
Cancel your macys cards before you are a victim of identity theft! I had to join a high cost monthly service to protect my identity!
I bought a watch of other brand and went to DKNY counter to adjust the chain. Two customers were there besides the counter waiting. I came over to ask where to adjust the chain. A male rep told me where the line is. One customer left with her watch adjusted minutes later, so I came over to give my watch. I don't know which rep works for DKNY and which rep is responsible for chain adjustment. Now a female black rep pointed and yelled this was DKNY counter, DKNY customers went first, you had to wait. She was extremely rude and loud to clear the area at the front of the counter. How do I know the other customer is DKNY customer? (She may be choosing watches or waiting to adjust watch chain too) If customers came over to fix chain, where are they supposed to stand then? I saw one standing closely by the counter!!! And she was gone when I was waiting!!! Stupid rep just doesn't know how to say in a nice way and respect customers.
We have disturbing testimony that macys wrongfully, perhaps, criminally committed in order to” force us to...
When I went to order online with Macy's I discovered they kept increasing the "shipping fee" the more items I ordered. The first time I called they said, after a long painful call, to a heavy accented woman, that she would adjust the fee. When order confirmed the large fee still there. When I called back second woman, speaking into a scratchy microphone, said "we charge not by the items but by the price of the item. I said so if I order a 4 pound item for $20 you will charge $6.95 but if I order a $100 item you charge $12.95. She said yes. Each $50 of price adds on another level of fee. $200 item, same weight, same address, would cost $23.
They gave me a $10 credit after I complained, but I sure wont order on line with them ever again. PS their website ordering process is painful to use.
I continuously receive coupons in the mail for what appear to be generous offers from Macy's. However, when making purchases, the items I buy invariably seem to be on the (rather substantial) list of exclusions. What is the point of "inviting" customers into your store, if it's going to be a negative experince. With the economy as bad as it is of late, you would think that they would not have any exclusions so more people would shop in their stores. Or maybe I have it wrong and they are immune to the present economic situation and don't need more sales.
I have had a Macy's credit card for several years. I recently purchased a mattress during one of their sales. This purchase was considered a 6 months deferred payment although I continued to pay my Macy's bill well over the minimum due in order to pay the mattress off as soon as possible. In February, I received my first letter stating I was late on my account. I knew this was impossible because not only was I paying them over the required amount I was making more than 1 payment a month. I called customer service and was told I now have 2 accounts. I was upset because the sales guy never mentioned this and we never received anything in the mail stating as much. The Macy's representative said it wasn't a big deal because we could take care of it over the phone. He was going to apply the money I was making to my so called other account so that I was no longer considered late and he was dropping the late fees. I was then informed that my other account was the same number as the first followed by a dash and a number. A month went by and I received another letter stating I was now 3 months behind. I called and there was no record of my previous call. My late fee had not been dropped and none of the money from my first account was applied to the delayed payment account. I got everything straitened out yet again after wasting more time on the phone. A few months later I went to apply for a car and found out that Macy's reported me 3 months late to the credit bureaus! Not only did this screw me out of a decent interest rate, it required even more time on the phone. I called and told Macy's I wanted it taken off my report since I was never late. That was over a month ago. I called again today because it is still on my credit report. I had to explain my story all over again and yet again there was no information concerning my first call about the credit report. The Macy's representative told me it would take yet another month before my credit was clear. This is unacceptable. I have been with this company for years and I have not paid one bill late. It is ridiculous that this company can have the power to screw my credit the way it did and show absolutely no remorse.
Macy's wedding registry rewards program advertises that Macy's will credit the bride/groom with a gift card worth 5% of the gifts purchased for them plus 10% of goods they "self-purchase." I was entitled to about $220 under this program, but I was mailed a gift card worth $13. I called Macy's repeatedly over two years and spoke to at least 6 customer service reps, wasting countless hours, and not one could explain what happened. Each promised a call back or transferred me to a different department, but no one ever returned the call or did anything productive. Finally this January a supervisor named Russell Turner sent me an inventory claiming I bought negative $1033 of goods at one point, which is obviously impossible and subtracted $103 of store credit. I did purchase an item for about that amount which was apparently entered with the wrong sign in their computer and explains the ~$200 discrepancy. Problem solved, right? Unfortunately, I emailed the supervisor three more times and left phone messages, which he stopped returning, and I never received the store credit. I emailed my complaints to the presidential office and was of course ignored. Macy's clearly has impossibly bad customer service, defrauded me out of over $220, and wasted easily 10 hours of my time. Shop at Saks or somewhere else that cares about customers.
Macy's wedding registry rewards program advertises that Macy's will credit the bride/groom with a gift card worth 5% of the gifts purchased for them plus 10% of goods they "self-purchase." I was entitled to about $220 under this program, but I was mailed a gift card worth $13. I called Macy's repeatedly over two years and spoke to at least 6 customer service reps, wasting countless hours, and not one could explain what happened. Each promised a call back or transferred me to a different department, but no one ever returned the call or did anything productive. Finally this January a supervisor named Russell Turner sent me an inventory claiming I bought negative $1033 of goods at one point, which is obviously impossible and subtracted $103 of store credit. I did purchase an item for about that amount which was apparently entered with the wrong sign in their computer and explains the ~$200 discrepancy. Problem solved, right? Unfortunately, I emailed the supervisor three more times and left phone messages, which he stopped returning, and I never received the store credit. I emailed my complaints to the presidential office and was of course ignored. Macy's clearly has impossibly bad customer service, defrauded me out of over $220, and wasted easily 10 hours of my time. Shop at Saks or somewhere else that cares about customers. If anyone at Macy's reads these forums and cares in the slightest, email me at [protected]@gmx.com.
I bought a pair of jeans and asked the cashier to put the receipt in the bag. When I went to return it, I just notice "merchant" printed on the receipt instead of "Levi". They could not find what that code stands for and the bar code on the jeans wouldn't scan either. I realized the original cashier must have the same problem, but it was right before store close, she made up something that matched the price. The manager decided "this is not a proof of purchase" and reminded me to read the receipt each time I buy something, that is to say from her own mouth "you can not trust Macy's". Also, she said "My manager won't come out to see you until next week."
Incident = On 12/06/09 I purchased a bedroom set consisting of 2 nightstands, a 10 drawer and a 7 drawer...
I never received my W-2 from Macy's and I know they have the correct address. I have called over 8 times to many different stores to get a hold of the human resources manager. I have left 2 messages with no call back. I have even talked to a manager that said would call me back on how to get my W-2 because she was "busy" and never called me. This is the most unprofessional store and human resource manager. My family and I will never step foot in that store again.
Today, I contacted Macy’s about my husband’s account. I spoke with a young lady named Jamie. I tried to explain to Jamie that Macy’s is reporting an incorrect balance on my husband’s credit report. My husband has made payments to his Macy’s account monthly since December 2009 through Northland, a company representing Macy’s. We recently settled the account for the amount of 3000.00 on February 15. Prior to settling the account, monthly payments were made in the amount of 80.00. Yesterday, we contacted Macy’s to find out when the account would be updated with the correct balance as we are in the process of purchasing a new home. I was told by a CSR that the account was not flagged correctly and the Manager of the department would update the records the following day. I followed up today to see when the account would reflect the changes that I had been told would transpire today and was told by Jamie, that Macy’s had 45 days to respond to the credit bureaus and by it being a closed account that they are not obligated to report on it at all. I tried to explain to her that we spoke with someone the day before that assured my husband that the change would be made today, but she insisted that I did not understand what she was saying and started calling me Wanda by my first name. Somehow I went from Mrs. Brown to just Wanda. I asked to speak with someone else and she said that I was welcome to call back and speak to anyone that answers the phone. I then asked to speak with a supervisor and she told me that her supervisors do not answer calls and that she is very capable of handling this call. I asked her if I could speak with the person responsible for updating account records and she then told me that she did not know who that was or what department responsible for updating the account. I asked is there an address or fax number that she could give so that I could write a formal letter requesting service and she said no and told me that she would be hanging up. Customer Service is an important part of retail. If CSRs are this rude to customers, why would I wish to continue to spend my money there. Even though I no longer have a credit card there, I often spend money with Macy and pay by cash. I won't anymore and when asked I will tell my friend about my experience.
I am disappointed to say that I have been a cardhold since 2005 with Macy's. I am a single mother of 4 and in [protected] I had 2 surgeries for cancer. I was late a couple of times in 5 years and explained why to May's csr. I have never in all my life spoke with such insensitive phone reps with no compassion. In addition, several fees were added to my account making it a financial hardship. Your a star rewards customer in Macy's as long as you pay but if you become ill or lose your job look forward to not only penalized but mistreated.
Macy's charged me a $2.00 finance charge on my last purchase saying I would get it back on my next purchase. I rarely use the card and I did get it back; however, now my account sits at -$2.00. This will be subtracted from my next purchase, but I'll get another finance charge added at the time of purchase. This will go on and on and I'll never get the $2.00 back unless I close the account, I guess.
$2.00 might sound like nothing, but multiply this by all the Macy card holders and you'll see that Macy's has a tidy sum from the pockets of its customers. To me, this seems like robbery because I always pay off my credit card purchases in full when I receive the bill. I never have a finance charge on any of my accounts.
I was hired as a Loss Prevention Supervisor however my manager constantly bullied and harassed me in numerou...
There are too many stores going out of business and need the consumers business to "stay in business", so why shop at stores that have bad customer service and rude employees like Macys does. Go someplace else and shop. No more Macys for me ! I have given them too many chances and they just don't care about the customer anymore. When you shop at a store and spend hundreds of dollars a lot of months and the clerks know you, they should be little more polite to you and treat you like a valuable customer. Not Macys, oh no.
I have worked for Macys (Barton Creek) for 8 months and my lease to my apartment was up so i had to move back...
I am a sales associate for Macy's and will start off by saying that I make a measly $7.55 an hour, and that's after my raise. We are asked to do things like open credits, ask customers their names, and other menial tasks that are not worth our time when factoring in how much we are paid. Besides doing chores we also have to deal with idiotic managers. They act like we are children. Their superiority really gets the best of them and I sometimes feel like a high school student that wants to rebel against the authority. I don't mind doing hard work, however it's difficult to do hard work when there are people breathing down your neck and pointing fingers when they're getting paid all the money. I truely feel like being at Macy's is like high school all over again. There are cliques, "managers" pets, and much more gossip than I can handle. I feel like my job is such a joke because I can be the best associate in history and won't advance to anything more than just an associate. There are people that have been there upwards of 15 years and they are still in the same position that I have been in for only one year! I don't feel like I am working for a multi-million dollar company. I feel like I'm working at a daycare with high school students running it. I worked at a tennis club that charges their members $30, 000 to join and pay me more than twice that Macy's pays and was treated more like an adult employee and less of the child that Macy's treats me as. My biggest question is are all Macy's stores run this way or is it just the way retail works altogether?
I purchased martha stewart flannel sheets at macy's (They were on sale for 50% off and now i'm wondering if the poor quality and problems isn't the reason why). I purchased plain red twin flannel sheet set and a king size sheet set with the little scottie dogs on them and I purchased extra red flannel pillow cases. I went home and put them in the washer and they smelled like gasoline. I then washed the sheet sets separately a 2nd time (First time all in one large load). The 2nd time the king still came out slightly smelly and the twin set a little bit less - but still gasoline so now i'm on the third wash, and one sheet at a time (As I think the additional water around the twin set helped it come out a bit less smelly).
The sheets shed and pill up in little pieces that come off.
The sheets are made in pakistan
I will be very careful in the future buying anything with the martha stewart label or that is made in pakistan.
I tried going to the martha stewart website to let them know but I could not find a way to leave a comment about any product.
I purchased a defective IPOD at the acy's in Henderson, NV via the in-store ZoomSystem. The store would not accept returns dircting me to deal with ZoomSystems. They took my information and said they'd contact me within 3 days. After 7 days and no contact, I contacted them again, only to have to repeat the process. On the third request, I finally recieved directions to ship the IPOD to San Bruno, CA to their Customer Service Dept. I had to ship it, insured, at my expense. It has been three weeks with NO contact from them. I have tried calling and emaling Macy's, ZoomSystems and cannot get the status of repairs. I am now being charged plus interest on a purchase that I returned to them with no resolve. I cant even get the status on what, if anything, they are doing with the faulty equipment and despite all my efforts, cant get a straight answer/just passing the buck. I will no longer continue to do business with Macy's or any affiliate of ZoomSystems, will tell everyone I come in contact with to do the same. It's very inadequate customer serviceis beyond reproach in todays society!