San Francisco, New York
United States - 94105
I had bought a Ralph Lauren sweater from Macy's at Woodfiled Mall in Schaumburg, IL more than a 180 days ago but hadn't used it till recently. When I washed it according to the label instructions, the brown color bled onto the white and ruined the sweater. When I took it back to the store the manager, Ashley Hall was very unhelpful and rude and claimed that she could do nothing since the 180 days had passed. Now, I understand the 180 day policy for returning goods, but it was clear that Macy's had sold a poor quality product from a major brand such as Ralph Lauren and that they could clearly take up the matter with RL. However, she was very rude and made no effort to help me.
I have shopped at Macy's for many years & was surprised that on 6/4/10 after making a purchase with a...
They say that members (macys card holders) recieve special discount coupons in mail..Its been more than a year I have been a member of macy's...I have NOT receive a SINGLE coupon on my name...
When I call up the customer service, each time the call takes around 30mins and each time they have a different answer..The first representative says that I have not used my card to be eligible to receive the coupons (And the truth is I use my card ATLEAST once in a month, How often do they want me to use the card???? )
The second rep says that coupons are mailed one per household and the coupon mailing is associated to my husband's macys card, Since he does not use his card often, they are not sending the coupons...But, hey, what about my account...I am using it often and don't receive any coupons on my name?????...The representative says they is hardly he can do anything abt it...Thats so wierd...
The third rep says she is gonna recheck my a/c to see why the coupons are not being mailed and the time frame the process takes is 1-2 weeks...Hah...Taking their own sweet time to get thgs straight on their end...
All the reps suggest me to get printable coupons from online...But those are exclusive coupons applied on selected items...And also most of their coupons donot apply on "Everyday value" items cloths which constitute 90% of their clothing department...Those hardly make any sense for 95% customers like me...Huh...
I AM GONNA CLOSE MY A/C WITH MACYS AND LET ALL MY FRIENDS AND FAMILY MEMBERS KNOW HOW MUCH TERRIBLE IS MACYS CUSTOMER SERVICE..I WILL MAKE SURE THEY DON'T SHOP IN MACYS AGAIN AND DO THEMSELVES A FAVOR...
Macy's is running a credit card scam. I am sure of it now. The first time it happened to me, I gave them the benefit of the doubt. But it happened again. This is the 2nd time. It is not going to happen again because I will never do business with Macy's ever again.
Here is what happened:
I was shopping and the clerk said that if I applied for a Macy's credit card that I would save X amount of money on the purchase that she was tendering. She pointed out that Macy's offered additional savings on a regular basis to their credit card purchases. So I opened a credit card account and purchased the items that way.
I didn't receive the first bill until after the due date and there were late fees. I always pay my bills as soon as I receive them. The problem was that I didn't get the first bill until after the due date. So they was a large late fee and interest. I called customer service and the woman I talked to was nice about it and waved the fees. So I thought that it must have been a mistake, and that since they handled it fairly, I would keep the credit card. Then I found out that I had a VISA also. I didn't know that they had issued 2 accounts. This was confusing. I couldn't believe that I had opened a VISA account without even knowing that I did. It was my understanding that I was only opening 1 account - a simple Macy's charge account. So I asked the Macy's representative to close the VISA account. I didn't use my Macy's card for quite some time after that - at least a year. I was shopping there recently and made a fairly large purchase on my Macy's credit card. They offered 10% savings, so it seemed worthwhile. I planned to pay it off as soon as I got the bill. I knew in the back of my mind that a bill would arrive shortly, but I wasn't spending all of my time looking for it. After all, I am very busy. I work. The bill came and I thought to myself, Oh good, I will pay that today. I opened the bill, and was shocked that it was already past due and once again there was a huge late charge and interest charges. I was angry. I called customer service right away and explained to the guy who answered that this was the first bill that they had sent me, so it seemed unfair to charge me the late charge and the interest. This time I didn't get anywhere. The guy shot back at me with a bunch of canned responses. One of the things he said to me was "You still owe the money even if we don't send you a bill... You are still responsible for that charge" . I told him that I was going to never shop at Macy's again. It is clear to me that it takes a while for the first charge to kick in, so by the time you get the first bill, it is late. I normally don't have problems with my mail, so it is unlikely that the bill got lost in the mail. Long story short, I paid the bill the next day in person, and then closed the account the following day. I will never do business with Macy's ever again, with or without a credit card. Never again. Never, ever again. I told the woman that handled my in-person payment that I was going to look on the internet and that I was sure that I would find complaints similar to mine. So I looked and found this site with many complaints and some of them are indeed very similar to mine. I believe that Macy's tricks their customers so that they can make money charging fees. I am responsible and pay my bills on time. I am offended by the way that Macy's tricked me multiple times. Macy's needs to shape up. They need to be accountable.
First of all I would like to start by saying that this store is becoming more and more predjudice everyday! I was shopping in Macy's lastnight around 9:30! Not one time did the employee's ask did I need any help. But you can best believe the worker on shift was watching my every move. It came time for the store to close and they came over the intercom to please take the rest of your items to the register, as I did. When I got to the register, my shirt didn't a price tag for them to scan. The young man ask me if there was another shirt like that on the rack, because this one didn't have a price tag. I told him that i wasn't sure but it had come from off of the clerance rack, which said the shirts were 9.99. Then gurl that was working also said that she would look. SHe finds the shirt and says yes its 10.99. Then it came time for them to ring up the jeans and this is when all *** broke lose. They told me they were 20.99 and the sign where I got the jeans said clearly that they were 14.99. Now every pair of jeans on the rack looked exactly a like on the front, stitched in white.But on the back of the jeans they had several different ones. It just so happen that I had the last pair that looked like the ones I wanted. The worker had the nerve to tell me there were no more like the one's I had so I would have to pay full price. Now I am pissed as *** because you could clearly see that all of the jeans were just a like aecept for the pockets had several different styles. The 5 dollar difference wasn't the point it was the principle that she didn't want to give me the advertising price. I have spent hundreds of dollars in this store and this is how I am treated. I had a pocket full of money and could of payed any price. But I guess because of the color of my skin I couldn't get any help or customer appreciation either! But If I was putting the *** in my purse I could of got all the help I needed then, Huh!!!
Do not ever get a macy's visa or for that fact any macys cards (Including bloomingdales)
Visa card is used in stores like reg. Macy's card giving macy's employees the ability to see your visa information. Someone recently changed my address and received new visa cards clear across the country in california, where they were able to charge $4000.00 worth of jewelry! Macys never called me to verify the address change and they changed my telephone number as well! When I logged on to check my balance and saw my name with a california adddres & phone number when I reside in new york. After calling the number, I was shocked to hear a voice mail account set up with my name and it was not me!!!
Heres the kicker, the same thing happened to a friend of mine a month or so prior. Wish I would have cancelled my card then, but thought it was a rare occurence. We both had shopped at local macy's prior to this.
Cancel your macys cards before you are a victim of identity theft! I had to join a high cost monthly service to protect my identity!
I bought a watch of other brand and went to DKNY counter to adjust the chain. Two customers were there besides the counter waiting. I came over to ask where to adjust the chain. A male rep told me where the line is. One customer left with her watch adjusted minutes later, so I came over to give my watch. I don't know which rep works for DKNY and which rep is responsible for chain adjustment. Now a female black rep pointed and yelled this was DKNY counter, DKNY customers went first, you had to wait. She was extremely rude and loud to clear the area at the front of the counter. How do I know the other customer is DKNY customer? (She may be choosing watches or waiting to adjust watch chain too) If customers came over to fix chain, where are they supposed to stand then? I saw one standing closely by the counter!!! And she was gone when I was waiting!!! Stupid rep just doesn't know how to say in a nice way and respect customers.
We have disturbing testimony that macys wrongfully, perhaps, criminally committed in order to” force us to...
When I went to order online with Macy's I discovered they kept increasing the "shipping fee" the more items I ordered. The first time I called they said, after a long painful call, to a heavy accented woman, that she would adjust the fee. When order confirmed the large fee still there. When I called back second woman, speaking into a scratchy microphone, said "we charge not by the items but by the price of the item. I said so if I order a 4 pound item for $20 you will charge $6.95 but if I order a $100 item you charge $12.95. She said yes. Each $50 of price adds on another level of fee. $200 item, same weight, same address, would cost $23.
They gave me a $10 credit after I complained, but I sure wont order on line with them ever again. PS their website ordering process is painful to use.
I continuously receive coupons in the mail for what appear to be generous offers from Macy's. However, when making purchases, the items I buy invariably seem to be on the (rather substantial) list of exclusions. What is the point of "inviting" customers into your store, if it's going to be a negative experince. With the economy as bad as it is of late, you would think that they would not have any exclusions so more people would shop in their stores. Or maybe I have it wrong and they are immune to the present economic situation and don't need more sales.
I have had a Macy's credit card for several years. I recently purchased a mattress during one of their sales. This purchase was considered a 6 months deferred payment although I continued to pay my Macy's bill well over the minimum due in order to pay the mattress off as soon as possible. In February, I received my first letter stating I was late on my account. I knew this was impossible because not only was I paying them over the required amount I was making more than 1 payment a month. I called customer service and was told I now have 2 accounts. I was upset because the sales guy never mentioned this and we never received anything in the mail stating as much. The Macy's representative said it wasn't a big deal because we could take care of it over the phone. He was going to apply the money I was making to my so called other account so that I was no longer considered late and he was dropping the late fees. I was then informed that my other account was the same number as the first followed by a dash and a number. A month went by and I received another letter stating I was now 3 months behind. I called and there was no record of my previous call. My late fee had not been dropped and none of the money from my first account was applied to the delayed payment account. I got everything straitened out yet again after wasting more time on the phone. A few months later I went to apply for a car and found out that Macy's reported me 3 months late to the credit bureaus! Not only did this screw me out of a decent interest rate, it required even more time on the phone. I called and told Macy's I wanted it taken off my report since I was never late. That was over a month ago. I called again today because it is still on my credit report. I had to explain my story all over again and yet again there was no information concerning my first call about the credit report. The Macy's representative told me it would take yet another month before my credit was clear. This is unacceptable. I have been with this company for years and I have not paid one bill late. It is ridiculous that this company can have the power to screw my credit the way it did and show absolutely no remorse.
Macy's wedding registry rewards program advertises that Macy's will credit the bride/groom with a gift card worth 5% of the gifts purchased for them plus 10% of goods they "self-purchase." I was entitled to about $220 under this program, but I was mailed a gift card worth $13. I called Macy's repeatedly over two years and spoke to at least 6 customer service reps, wasting countless hours, and not one could explain what happened. Each promised a call back or transferred me to a different department, but no one ever returned the call or did anything productive. Finally this January a supervisor named Russell Turner sent me an inventory claiming I bought negative $1033 of goods at one point, which is obviously impossible and subtracted $103 of store credit. I did purchase an item for about that amount which was apparently entered with the wrong sign in their computer and explains the ~$200 discrepancy. Problem solved, right? Unfortunately, I emailed the supervisor three more times and left phone messages, which he stopped returning, and I never received the store credit. I emailed my complaints to the presidential office and was of course ignored. Macy's clearly has impossibly bad customer service, defrauded me out of over $220, and wasted easily 10 hours of my time. Shop at Saks or somewhere else that cares about customers.
Macy's wedding registry rewards program advertises that Macy's will credit the bride/groom with a gift card worth 5% of the gifts purchased for them plus 10% of goods they "self-purchase." I was entitled to about $220 under this program, but I was mailed a gift card worth $13. I called Macy's repeatedly over two years and spoke to at least 6 customer service reps, wasting countless hours, and not one could explain what happened. Each promised a call back or transferred me to a different department, but no one ever returned the call or did anything productive. Finally this January a supervisor named Russell Turner sent me an inventory claiming I bought negative $1033 of goods at one point, which is obviously impossible and subtracted $103 of store credit. I did purchase an item for about that amount which was apparently entered with the wrong sign in their computer and explains the ~$200 discrepancy. Problem solved, right? Unfortunately, I emailed the supervisor three more times and left phone messages, which he stopped returning, and I never received the store credit. I emailed my complaints to the presidential office and was of course ignored. Macy's clearly has impossibly bad customer service, defrauded me out of over $220, and wasted easily 10 hours of my time. Shop at Saks or somewhere else that cares about customers. If anyone at Macy's reads these forums and cares in the slightest, email me at [protected]@gmx.com.
I bought a pair of jeans and asked the cashier to put the receipt in the bag. When I went to return it, I just notice "merchant" printed on the receipt instead of "Levi". They could not find what that code stands for and the bar code on the jeans wouldn't scan either. I realized the original cashier must have the same problem, but it was right before store close, she made up something that matched the price. The manager decided "this is not a proof of purchase" and reminded me to read the receipt each time I buy something, that is to say from her own mouth "you can not trust Macy's". Also, she said "My manager won't come out to see you until next week."
Incident = On 12/06/09 I purchased a bedroom set consisting of 2 nightstands, a 10 drawer and a 7 drawer...
I never received my W-2 from Macy's and I know they have the correct address. I have called over 8 times to many different stores to get a hold of the human resources manager. I have left 2 messages with no call back. I have even talked to a manager that said would call me back on how to get my W-2 because she was "busy" and never called me. This is the most unprofessional store and human resource manager. My family and I will never step foot in that store again.
Today, I contacted Macy’s about my husband’s account. I spoke with a young lady named Jamie. I tried to explain to Jamie that Macy’s is reporting an incorrect balance on my husband’s credit report. My husband has made payments to his Macy’s account monthly since December 2009 through Northland, a company representing Macy’s. We recently settled the account for the amount of 3000.00 on February 15. Prior to settling the account, monthly payments were made in the amount of 80.00. Yesterday, we contacted Macy’s to find out when the account would be updated with the correct balance as we are in the process of purchasing a new home. I was told by a CSR that the account was not flagged correctly and the Manager of the department would update the records the following day. I followed up today to see when the account would reflect the changes that I had been told would transpire today and was told by Jamie, that Macy’s had 45 days to respond to the credit bureaus and by it being a closed account that they are not obligated to report on it at all. I tried to explain to her that we spoke with someone the day before that assured my husband that the change would be made today, but she insisted that I did not understand what she was saying and started calling me Wanda by my first name. Somehow I went from Mrs. Brown to just Wanda. I asked to speak with someone else and she said that I was welcome to call back and speak to anyone that answers the phone. I then asked to speak with a supervisor and she told me that her supervisors do not answer calls and that she is very capable of handling this call. I asked her if I could speak with the person responsible for updating account records and she then told me that she did not know who that was or what department responsible for updating the account. I asked is there an address or fax number that she could give so that I could write a formal letter requesting service and she said no and told me that she would be hanging up. Customer Service is an important part of retail. If CSRs are this rude to customers, why would I wish to continue to spend my money there. Even though I no longer have a credit card there, I often spend money with Macy and pay by cash. I won't anymore and when asked I will tell my friend about my experience.
I am disappointed to say that I have been a cardhold since 2005 with Macy's. I am a single mother of 4 and in [protected] I had 2 surgeries for cancer. I was late a couple of times in 5 years and explained why to May's csr. I have never in all my life spoke with such insensitive phone reps with no compassion. In addition, several fees were added to my account making it a financial hardship. Your a star rewards customer in Macy's as long as you pay but if you become ill or lose your job look forward to not only penalized but mistreated.
Macy's charged me a $2.00 finance charge on my last purchase saying I would get it back on my next purchase. I rarely use the card and I did get it back; however, now my account sits at -$2.00. This will be subtracted from my next purchase, but I'll get another finance charge added at the time of purchase. This will go on and on and I'll never get the $2.00 back unless I close the account, I guess.
$2.00 might sound like nothing, but multiply this by all the Macy card holders and you'll see that Macy's has a tidy sum from the pockets of its customers. To me, this seems like robbery because I always pay off my credit card purchases in full when I receive the bill. I never have a finance charge on any of my accounts.
I was hired as a Loss Prevention Supervisor however my manager constantly bullied and harassed me in numerou...