Menu
Register
Write a review File a complaint
Macy's Customer Service Phone, Email, Contacts

Macy's
reviews and complaints

Macy's's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.macys.com
www.macys.com

Learn how the rating is calculated

1.6 13 Reviews 810 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Macy's complaints 810

ComplaintsBoard
G
8:58 pm EDT

Macy's paid my bill..$100 via phone bill pay.. your company took out $1000 and I can't get it back

I paid my$100 bill on time via phone customer service bill pay ..they took $1000 out and wont give it back..they keep telling me 3-5 days to return it..called today and they said another 3-5 days for the return because no one followed through with last weeks request..Im a senior citizen on social security and my bills are late because of this incident..which will I lose first..electricity?..car?..accounts are in arrears because of this poor service..Ive been a loyal customer since 1955..no more..will tell anyone who wants to hear about the "loyal customer service"..Im 70 years old and this is the worst that I have EVER! been treated

Read full review of Macy's
Update by gatuchi
Aug 19, 2019 9:06 pm EDT

still nothing from the $900 macys took from my bank account without my permission

Hide full review
ComplaintsBoard
C
10:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Wednesday, July 31st I went shopping on my lunch break to find a Michael Kors dress that I saw the night before. At the store, I located the dress and proceeded to make the purchase. Donna was the sales associate that assisted me at the register. As the transaction begin, I asked if Macy's would honor the internet price and she stated the company policy...

Read full review of Macy's
ComplaintsBoard
T
5:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's leggings

I just spent $40. on 2 pair of leggings that I had to throw in the trash. Macy's seems to be selling inferior merchandise, mostly manufactured in China, VERY poorly. These pants were made of some strange material that I could put my finger through if I tried hard enough. There was no elastic in the waist band and they came with instructions to wash by hand - it is obvious you should never put them in the laundry or they'd fall apart. This is not the 1st time I have had trouble with this store - they send the wrong perfume this year, at Christmas and last Christmas, sent perfume I ordered for a friend, a month & a half late. Macy's used to be a "high-end" store, but it seems, these days, there is no such thing.

Read full review of Macy's
Hide full review
ComplaintsBoard
L
1:05 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm contacting you guys about Macy's BACKSTAGE which is very unprofessional everytime I come in there all the associates are on there phones, talking and never near the register!! It's always a mess in the store never clean and never really anyone working there!!! And there boss I think her name goes by Lauern she's very unprofessional doesn't seem like she...

Read full review of Macy's
ComplaintsBoard
L
12:30 am EDT

Macy's michael kors wallet

I purchase a wallet from Macys In Dec 2018. A couple of days ago I was zipping my wallet and the zipper broke.I have call the 1800 number amd spoken with someone about this and she was like I cant get a return its past 180 days. It not evening a year yet and I cant get a replacement for something that happen amd i am not the cause of it.All the online shopping and in store shopping I do at Macys and this is what I get.I will never do business with Macys again for nothing.This really hurts. What kind of business is this. I am contacting BBB about this.

Read full review of Macy's
Hide full review
ComplaintsBoard
M
5:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Associate was very rude started making verbal Threats On me Had both fist bolded up cussing was Waiting for sale associate for 20 mins and there were 5 employees he said that were on the floor and I politely ask since they were in back women shoe by door just laughing and talking upon asking they all started giving attitude associate Brandon was approaching...

Read full review of Macy's
ComplaintsBoard
D
2:13 pm EDT

Macy's credit reporting

Have had a Macy's/American Express card since 2011. Never late on payment except once - I did not receive statement by email or US Post Office. Macy's called, waived late fees, I paid entire balance by phone. They assured me all was ok, no problem. I now find, in the process of qualifying for a home loan, that there is now a negative on my credit report from Macy's over the $40 I paid. I have called Macy's twice, they say they cannot remove. I have now had to file disputes with TransUnion, Equifax & Experian. This one

blemish on an otherwise perfect credit reporting had dropped my credit score from 803 to 733. I may now not qualify for my home loan - over $40 that was paid in full as soon as I was aware.

Have only received ads by email, no statements

Read full review of Macy's
View 0 more photos
Hide full review
ComplaintsBoard
J
4:28 am EDT

Macy's mattress

I recently bought a mattress from macy's, costed 3000 dollars.
When I looked into it, stiches were off in the one of circled shape hole on the top of the mattress. And when I layed down on the mattress, it was sort of sag. I first thought, its a new mattress so the cushion need some time to adjust? But using this for a week, i can totally feel that the part my body is touching is sort of sink. So now, i have a feeling that I received a mattress that someone might of returned?!?!?
Because other than those part cushion is totally fine.
After read through all these complains that are people posted, I have a feeling that I will have hard time to have new mattress from macy's?!?!? Can someone help me with some tips that I can have new mattress!?!? I will have an inspector coming this Saturday for the stitch issue, so i am planning to tell this inspector about it, or should i let customer service first? Or sales person?

Read full review of Macy's
Hide full review
ComplaintsBoard
D
5:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's interest rip off

I bought a pillow for 28$. I was 4 days late and was charged a late payment fee. I called up and was told that my fee was waived, balance 0 . now I got a bill again for 69$ because I didn't pay the waived fee. I called again and Macy's insists that I pay 27$.
Clearly a rip off, I sent you now a 27$ check AND CANCEL MACY'S CREDIT CARD.
ACCOUNT NR [protected]
very unhappy
Ralf Rumpler

Read full review of Macy's
Hide full review
ComplaintsBoard
M
4:54 pm EDT

Macy's credit card

Good afternoon,

My name is Michelle Herman. I have never been late with any payments, I had a 33.00 bill that I paid over the phone as I have always done. I hung up believing I paid. I received a bill that I owed 68 dollars which included a 30 dollar fee on the 33.oo. I immediately paid it on line to have confirmation in hand. I then started getting phone calls from the credit card collection agency. I received over 30 calls in 24 hours after I paid the bill. There response was ok it was paid. I am concerned about the fee, but also that a collection agency is calling so often for a 30.00 bill.

Thank you,

Michelle Herman
1015 Biltmore Drive
Elgin IL 60120
[protected]

Read full review of Macy's
Hide full review
ComplaintsBoard
I
5:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Macy's credit card protection plan

I've had a Macy's card since 2009. In the past 10 years, i've never made a late payment and have made my bills.

Recently, my business has suffered some challenging moments and I called in to see if I can get 2-3 months of a hardship program.

Macy's customer service told me I had a "protection plan" on my credit card and needed to call them directly. I was unaware I even had this plan.

I called them to find out my options. After speaking to the representative, she advised I needed to fill out paperwork and send through the mail so they can review the case. This would take a few weeks to process and the first credit card company to handle the process this way.

I asked the representative what is this "credit protection" I have anyway. She advised it protects against fraud and charges 1 cent to the dollar. I now realized for all the years I have been unwilling been charged between $20-$40 a month for 10 years and they've offered ZERO protection to the 1 time I needed it. I feel completely robbed of thousands of dollars as I never read the fine print of this offer 10 years ago.

Read full review of Macy's
Hide full review
ComplaintsBoard
M
3:06 pm EDT

Macy's charter club room men's dress shirt

We bought two Club Room dress shirts to go with the suits we also purchased at Macy's, and I washed them because they were stiff, and I ironed them, and our house cleaner ironed them, and even after all that, they were unwearable after being packed. My husband had rewear a Michael Kors shirt that he had brought, which looked great, but still...
I brought these two shirts back to the store, and they said they don't accept returns that cannot be resold. I said what about people who were dissatisfied? And she said I had to reach out Charter Club.
Here's the text that my husband sent me from his hotel room saying he couldn't wear the shirts, and the receipt.
Mary Lou Keller

Read full review of Macy's
View 0 more photos
Hide full review
ComplaintsBoard
M
5:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As of 6/30/2019 I HAD a Macys account and a Macys card for several years. I also only have ONE Macys account and only have ONE email address I use for the account AND the card. I've been shopping online for years with this SAME account and the SAME email address. Last week I was online shopping on the Macys website looking to see if they had any holiday...

Read full review of Macy's
ComplaintsBoard
P
11:32 am EDT

Macy's as a company

I just found out that Macy's donates to Planned Parenthood. I have been spreading the word about this to others that shop at Macy's to boycott or no longer patronize Macy's. The fact that Macy's would support the killing of the unborn, taints your store like a junkyard. Quality: O. There are plenty of other places to shop.
It's disgusting. And Macy's is supposed to be a higher end store. Over 50% of the U.S. population does not support abortion!

Read full review of Macy's
Hide full review
ComplaintsBoard
T
9:54 am EDT

Macy's mattress delivery

Ref. order #[protected]
Sales check # [protected]

My building has a policy that when we order items for delivery in to the building that we must obtain a copy of the Certificate of Liability Insurance and provide it to them. I have requested Macy's Customer Service for the CLI immediately after placing the order and called them numerous times but to no avail. The reason for my calling was that the building has a rule that we must provide the certificate 3 days before the delivery. I have specifically requested that they must copy me any email that they are sending and technically it is my responsibility to provide the necessary paperwork to the management. My delivery is scheduled for tomorrow (06/14) and I called 1-888-822-6229 and spoke with an agent named Linette. After checking with someone she insisted that they are unable to copy me the CLI and they can only send it to the building. I am very disappointed and will never ever order anything from Macy's from home delivery. This policy is not acceptable.

Read full review of Macy's
Hide full review
ComplaintsBoard
G
4:13 pm EDT

Macy's delivery

I am a Macy's platinum number. I have ordered Shiseido bio-performance advanced super restoring cream, 2.5 oz. and 4 pc Clinique Travel set. When I got this product, the box all break, looks old stuff. I bought it as gift for my friend, now I am unable to do because too much damaged. I am very upset with this situation. Please help me. Please see attached files.

Read full review of Macy's
View 0 more photos
Update by guo
Jun 11, 2019 4:16 pm EDT

I am a Macy's platinum number. I have ordered Shiseido bio-performance advanced super restoring cream, 2.5 oz. and 4 pc Clinique Travel set. When I got this product, the box all break, looks old stuff. I bought it as gift for my friend, now I am unable to do because too much damaged. I am very upset with this situation. Please help me. Please see attached files.

Hide full review
ComplaintsBoard
Z
6:25 pm EDT

Macy's pricing

I bought two diamonds pendant at Macys Northgate mall seattle, Wa on 5/26/2019. I was disappointed that the customer service person did not tell me that the Memorial Day price was cheaper then what was at that store. I only knew it when I went home.
Diamond item# [protected] at the store was $400 and Memorial Day sale was $299. That is a difference of $100.
Another #[protected] at the store $480 and Memorial Day sale was $449. A difference of $31.
I called the store the person cannot honored the Memorial Day price since she said sales are final. I have been your customer along times and I really felt I was cheated by Macy.
Please honored the Memorial Day sale prices coz it is a lot of money to me. I really appreciated.

Read full review of Macy's
View 0 more photos
Hide full review
ComplaintsBoard
C
10:41 pm EDT

Macy's ad price

I have an add for a All clad Master Chef 9 piece cookware set that is advertised for 99.00. When I purchased this on line it showed me total as 499.00. I contacted customer service and was told that the price would be 350.00 and that the ad price was wrong. This is false advertisement. I have been a Macys cardholder for years and yet they continue to mislead customers with false ads. This is terrible service and Macys should honor the price on their ad.

Read full review of Macy's
View 0 more photos
Hide full review
ComplaintsBoard
D
6:01 pm EDT

Macy's clayton daybeds and poor customer service

I have purchased 2 clayton daybeds for a party I was going to make at my house yard. The daybeds arrived and once we open the 4 boxes, we saw they were broken, pieces from the daybeds were detached, screws were missing and they looked like being used. Immediately started our nightmare as we contacted customer service and we were told, we had to make a return and purchase it again. We proceed with that, the agent only charged me for 1 daybed, I had to go online again, on chat and pay for the second daybed.
Meanwhile we waited for macy's to send me the return labels for ups by email, I never got them. Ups came to our house next day and we were not home (because we was not notified by macy's) next day ups return and picked up 3 out of the 4 boxes because macy's only send 3 tags. Ups left 1 box at our home. I contacted macy's again and so far nothing has being done!
This is unacceptable!

Read full review of Macy's
Hide full review
ComplaintsBoard
K
3:16 pm EDT

Macy's macy’s american express

After I returned everything why the balance is not zero and still balance on the account it's the puzzle ?
I disputed the amount because Macy's refuse to tell me where the balance is from failed to process my dispute so they could reck my account charge late fees interest reduced my credit limit .
Macy's closing because this is how they operate cheat lie menaplate

Read full review of Macy's
Hide full review

Macy's reviews 0

Looks like Macy's Company has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Macy's, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Macy's

Screenshot Macy's
Macy's is a well-known American department store chain that has been in operation for over 160 years. The company was founded in 1858 by Rowland Hussey Macy and has since grown to become one of the largest retailers in the United States. Macy's operates over 550 stores across the country, as well as an online store at macys.com.

The company offers a wide range of products, including clothing, accessories, beauty products, home goods, and more. Macy's is known for its high-quality merchandise and its commitment to providing customers with a great shopping experience. The company's stores are designed to be inviting and easy to navigate, with knowledgeable sales associates available to assist customers with their purchases.

In addition to its brick-and-mortar stores, Macy's has also established a strong online presence through its website, macys.com. The site offers a vast selection of products, as well as helpful features like customer reviews, product comparisons, and personalized recommendations. Customers can also take advantage of free shipping and returns on most orders.

Macy's is committed to providing its customers with the best possible shopping experience, both in-store and online. The company regularly updates its merchandise offerings to stay on-trend and meet the changing needs of its customers. Macy's also offers a variety of promotions and discounts throughout the year, making it easy for customers to save money on their purchases.

Overall, Macy's is a trusted and reliable retailer that has earned a reputation for quality, value, and customer service. Whether shopping in-store or online, customers can expect to find a wide selection of high-quality products at competitive prices, backed by Macy's commitment to excellence.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

Overview of Macy's complaint handling

Macy's reviews first appeared on Complaints Board on Sep 14, 2006. The latest review Did not receive the entire order was posted on May 9, 2024. The latest complaint Order not delivered (air fryer) was resolved on Dec 22, 2022. Macy's has an average consumer rating of 2 stars from 823 reviews. Macy's has resolved 132 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.6
2493 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Macy's contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
    +1 (800) 289-6229
    Click up if you have successfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 289-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number
    United States
    +1 (513) 573-7912
    +1 (513) 573-7912
    Click up if you have successfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (513) 573-7912 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number
    International
    +1 (888) 257-6757
    +1 (888) 257-6757
    Click up if you have successfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 257-6757 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number
    Credit Customer Service
    +1 (888) 822-6229
    +1 (888) 822-6229
    Click up if you have successfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 822-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number
    Furniture and Mattress Customer Service
    +1 (800) 568-8865
    +1 (800) 568-8865
    Click up if you have successfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 568-8865 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number
    Wedding and Gift Registry
    More phone numbers
  3. Macy's emails
  4. Macy's address
    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
  5. Macy's social media
Macy's Category
Macy's is related to the Department Stores category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.