San Francisco, New York
United States - 94105
We purchased a brand new mattress from Macy's. When we received it, it had a few darkish brown/black spots at the bottom corner, which we thought was ink or something splattered. Since last week these spots spread all around Mattress and now see bugs...it's disgusting I called Macy's to inform them and seeking replacement..The Supervisor named Kianna accused us of lying and now I'm out $625 and No Bed to sleep in. I've been a customer of Macy's for 15+ years. I've contacted several news stations and am seeking justice.
Macy's card is the most abusive card in terms of terms and conditions. For example, if you make a return before the bill cycle closes, most of the credit cards will deduct the amount of return from your bill immediately. However, Macy's would not. If you don't pay the previous bill in full (although you already returned the item), you will be charged the finance charge and then the next cycle, your balance will be negative for the amount of your return reduced by the finance charge. This way, not only you would pay the finance charge, but Macy's will also keep your money for longer time (until you call and request the refund which will come in 10 business days after you request it).
In addition, Macy's really defrauds consumers on return policy. The policy states that you can return the merchandise within 180 days with the receipt. However, Macy's tracks your rate of return (by dollar amount) and will close your credit card account without warning if the rate is "too high" (but there are no description anywhere what that means). Therefore, if you bought one inexpensive item (say, $10) and one expensive (say, $100), and you returned the expensive one - your rate of return is 90% and they can close your account. Obviously, once Macy's closed your account, you cannot return anything you bought on Macy's credit card even if it is within 1 day (not even talking about 180 days). The only thing you can get is “store credit”. This way, Macy’s insures that it keeps your money no matter what. So much for "easy return policy" that is advertised by Macy's.
My wife's mother opened a VISA account with Macy's in March.
My first complaint is that Macy's offered her credit even though she does not have enough income to support this credit card.
She is now in a nursing home and has no further need of any credit card. Furthermore there is evidence that someone is using this card without authorization. Macy's agreed to block this account on 7/30/2009.
My second complaint is that a charge was posted to this account two weeks after it was supposed to have been blocked.
My wife has power of attorney for her mother and faxed the documentation to Macy's as requested. She phoned customer support after receiving verification that Macy's had received the documentation to ask that the account be closed.
My third complaint is that the customer service representative refused to assist in this transaction in any way.
The store is a cluttered mess, too many merchandise and not much room. The employees have this persona of...
On 08/15/09 at 2:39pm Pacific time, I went online to the Macy’ web site to review the item (“Blair Leather...
So I go into our local Macy's Department Store yesterday to pay my husband's credit card statement...
I worked in a non-sales position several mos. I complained of blatant hostile work environment to Macys Corporate, bypassing store HR because I knew she was close to them. Some cowrkrs and my mgr were terminated. I declined very meager severance offer, went back to work to even more hostile work environment, was told it don't look good when people go above store level to complain, then HR denied saying it. New mgr transferred from another store told very serious lie on me and screamed at me numerous occasions, knowing there'd be no witnesses due to remote office location. When I complained again, I was terminated on a fictitious allegation. They even blocked me from accessing the online corporate complaint site so I couldn't retrieve/print my actual complaint that I filed with Macys corporate, so I couldn't have the complaint or other documentation to take to an atty.
Oh, and they also find reason to terminate people once they start using any of their medical or dental insurance.
So I go into our local Macy's Department Store yesterday to pay my husband's credit card statement. All of that went fine at least for the moment. Had to get skin care products for myself, so I hit the Origins counter. Was sold on a total of approximately $230.00 worth of products. I decided to go ahead and write a check on my personal checking account (the account is fairly new and my debit card hasn't arrived yet or obviously I would have used the debit card). Long and short of it, the consultant rang up my purchases, scanned my check but my check was denied. So I called my bank, they verified that I had WAY enough to cover the check and suggested that I call Telecheck which I did. Telecheck stated that I was good to go and that there wasn't anything on their end that would prevent the check to not go through and that it must be a system problem on Macy's end. I ended up leaving without the products (consultant suggested that I go to my bank and withdraw the funds...not why should I) pissed off. Not once was a Manager called to the floor to correct this. All of this made me late getting back to my own business missing a very important meeting. Once back to my business and my husband checked his Macy's account he noticed that his line of credit on his card had been lowered and also that his percentage rate had increased. I am not certain on the amounts of the decrease in credit line not the increase in the percentage rate. Nevertheless what a rip off. I am uncertain what he will do but I highly suggested to him that he cancels his card (he has been a cardholder with Macy's for a bazillion years). Also when I got back to my office I called their Administrative office at Fashion Square to speak to a Manager about this and how this could have happened. I had to leave a message. I never received a call back. I called several times after that as well hoping that I would catch someone there. Always went to voice mail so I gave up. I know for myself that I will not be back there and will never spend any of my hard earned dollars there. It ended up that another Origins counter got my business and just for the record I spent more (purchased several more products on top of what the consultant at Macy's recommended) at the other location while I was there and my check went through fine through their scanner. So take that Macy's!
I purchased a diamond ring at macys...with this promise that if i pay the balance within 12 months i would not pay interest...my monthly payments were set a $249 ...i made a payment of $500 in june..when i got my statement said that i didn't have any payment to make next month...but anyways i tried to make an extra payment online...and i wasn't able because..it said that i was trying to pay more than i was suppose..(of curse i didn't have any balance at that time..)so i decided to go to the store to make the payment...of $200...afeter 2 days i checked the balance online...since i manage my accounts online..y faund that my monthly payment where lower..., i was happy with that...and my big surprise yesterday...my statement said that those $2oo that a paid extra were late..and they charge me a late payment fee...when i called to the consumer service dep..they told me that they would wave the charge if i made the payment of $337...now i don't understand why my payments went higher..than before if i made those payment to get rid of this acco...sooner...And when i aks the sevice represent...he didn't answer my questions..I want to know if no matter how much i pay.is not gonna help me an anyway...because looks like...you get punished for trying to pay more and sooner...
I don't want anything more to do with macys.becaause this is not the firt time this happen to me.
Do NOT, under any circumstances, open a Macy's charge card to get an additional "20% off" your total purchase. Here's what these SOB's are REALLY doing. The clerk is signing you up for a monthly "credit protection service" and gets a bonus for each person who signs up (without you knowing you have signed up!) Here's what you get, a $2.37 mnthly fee to your credit card bill. Don't bother calling the Macy's credit card people cuz they don't care (and are probably in on this scam). They tell you to call the Credit Protection people and have them credit your account. When I asked them how they think they can bill me for something I never signed up for they said the clerk at the store signed you up and when I signed for the credit card, I agreed to it. If I have problems with that I should call Macy's and speak with their manager. They canceled the service and credited back the fee to my card but here's the catch, everytime I use the card the fee appears again so I have to go thru the whole exercise all over! I told them to pound sand and canceled my card. I may never go into a Macy's again. Who do these fricken people think they are?? Hopefully my complaint to the Better Business Bureau will bring on a class action suit and anyone that ever shopped at Macy's will get a check for $2.37. I repeat, DO NOT OPEN A CHARGE ACCOUNT AT MACY'S...EVER!! Nordstrom has nicer stuff anyway and have gotten a lot cheaper in this bad economy. Hey Macy's people, "bite me - you all suck!!" :-)
Please let everyone you know that if they have a Macy's credit card, their interest may have increased to 26.99% in January. They did not send letters out to their customers. There was a note on the January 2009 bill that most customers probally missed. They have lost their minds. Their interest rate is higher than a title pawn.
Dear Macys - As one of your "valued customers" I would like to let you know that I'm not feeling so...
I have a Macy's Visa Credit Card. I have a bill payment through my bank. I began to receive bills from...
I made some purchases from the Macy's store in January this year. They had some promotion going, and offered me to become a member to get a discount on my whole purchase. I said I don't want to open a card with them, to which they replied that it's not necessary. I paid for the items with my credit card and left. After three months I got contacted by their collector department that was demanding a payment. Only after minutes into the conversation I realized that he wanted me to pay the amount I already paid again plus a late fee. From his words I opened TWO cards with Macy's and one card has a balance on it I did not pay.
I have been fighting ever since, they had illegally opened the credit cards without my permission and harassing me every day for not paying and threated me for reporting it to credit agency. I have disputed it several time and asked them to show me the proof or signed copy of my receipts that i have asked to open them the cards and paid it using the store card. But ever after 5 months I have no reply from them.
I worked for Macy's tyson Galeria for about eight years and received ceveral recognition and...
I have had an account with Macy's for 4 years, paid my bill on time every month, paid over the minimum every month, and had credit available. So I was flabergasted when I checked my account online and saw that my account had been closed. I called Macy's, and was told that despite I have never been late, paid over the minimum every month, had credit available and was overall a good customer, that my account had been closed because when they did their "periodic" credit check, that my overall credit history was not good. My near perfect credit history with them was null and void... As a result, this is going to kill my credit score, as this was the longest running credit card I had open and had the highest credit limit... I have already begun my letter of complaints to the BBB, and the attorney gerneral. I am sick of these credit card agencies screwing over people that are trying to secure a future for themselves by trying to get the best credit score they can... Because as we know, you can't get anything without credit these days!!!
I am a very loyal Macy's customer, I have a Platinum Credit Card which means I spend over $1000 with Macy's a year. I am a professional that does most my shopping there when the sales are on. When I travel I even shop with Macy's and have shopped at Macy's in 10 different states.
Sometimes I also shop online with Macy's when I find a good deal. As a Macy's Platinum card holder I am use to free services provided to there most loyal customers. When I buy online I use to receive free shipping for items purchased online.
Recently Macy's has discontinued this practice as of May 1st, 2008 however they did this with out alerting customers. As of July 30 the site does say:
** For free services, which are not available at all Macy's stores, purchases must be made at Macy's with your Macy's Card. Excludes furniture, mattresses, floor coverings, and purchases on macys.com. Credit will appear on your statement.
In some parts of the site it does say the above. However it does say the below on a lot of pages also. Free service purchases must be made at Macy's with your Macy's Card. Includes shipping on macys.com purchases. Excludes furniture, area rugs and mattresses. Credit will appear on your statement.
First when Macy's changes a long standing practice without alerting the customer it is wrong. Second if you are going to change the policy then you have to make sure that it is consistent, as I called in on July 30 and was told that yes of course I should receive credits automatically.
After explaining to him things changed without anyone being notified, he put me on hold and began to speak with his supervisor. After that he explained that it had changed as of May 1st. He also credited my account but explained that it was a one time credit and that in the future the new policy would be enforced.
A lot of customers probably don't realize that this policy has changed. They did not take the effort to inform there customers. Really Macy's should not take this reward away from their most loyal customers.
I tried to return some clothing that was given to me as a gift by an elderly relative. The clothing had all...
I received a bill from Macy's that included a $2.64 finance charge, although I had made the earliest purchase shown on the bill only three weeks ago. I called them and they said that this was a "provisional" finance charge, and I could subtract it from my payment although it was included in the amount shown as the balance due. Many if not most consumers would pay the balance due without realizing this charge was added. This is a straight up RIPOFF by Macys!
i worked for macys for 3 years. i was promoted to a specialist and received a bonus of 300.00 dollars every...