Menu
CB Department Stores Macy's 170 O'Farrell St, San Francisco, CA, 94102, US
Macy's company logo
Macy's
reviews & complaints
Macy's company logo

Macy's

170 O'Farrell St, San Francisco, CA, 94102, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 7:00 pm
ComplaintsBoard
T
12:38 am EST

Macy's - suit

I was in San Francisco on September 1, 2019 and visited Macy's. I bought a suit which needed alterartions. On the receipt stated it will shipped by September 10, 2019. I bought it to wear in a very formal party in the middle of September. I called Macy's many times and spoke/reffered to different department such as men, alteration, shipping, but I didn't get any answer to my question. It is November 7, 2019, and I neither reiceived my suit nor know when I will recieve it. I live in Sacramento and can not travel to San Francisco. It is expensive to get there and I don't have time to go there. Besides I needed the suite for the party I supposed to go in September. I spent a lot of time on phone during my lunch time at work, after work on the way home, and at home instead of spending time with my family. Sometimes I waited more than 15 minutes to be transffered to another department. Because I have not recived my suit, I didn't pay my bill to Macy's for the price of the suit so I have to pay interest on it. I want my refund plus the interest. I am a customer of Macy's for a long time and this experience makes me to think twice next time I want to go shpping in Macy's or if I want to refer Macy's to my friends as a reliable place to shop. The alteration reciept number is [protected].

Read full review of Macy's
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.