Macy's

I'm a younger adult and was using a healthy chunk of my savings to purchase my first sofa - my first solo purchase of any furniture. It was Black Friday, the day that I was moving a great deal of belongings in final preparation for a move. I went online to see if I could take advantage of any Black Friday deals. I browsed quickly online and found a 3-piece sectional on their website listed as an 'Apartment sofa.' I saw the price tag ($1, 099, now $849.00). I left quickly and drove 30+ miles out of my way to go see the sofa. I didn't like the baby-poop green color they had and special ordered the sofa to be delivered.

I saw a Right-hand facing 3-piece sectional in the full-size in the store. I said "I want this exact build, but in the apartment size and in dark brown. It's something like $1, 099."

The employee wouldn't quit stopping to chat - it took him nearly 45 minutes to find the sofa online and find the part number in his computer. He didn't even know about an apartment sized option. He finally found it and said "Oh yeah, here it is, that's a good price!" He then kept mentioning a protection plan, which I finally bought so that I could be done with the transaction. $1028.00 + Tax was my total. He said to call him the next week to find out the delivery date. I did and he said 'It'll be 4-6 weeks for delivery.' THANKS FOR MENTIONING THAT WHEN I WAS IN THE STORE! I nearly returned the couch but didn't feel like being out of my $206 deposit. I had to purchase a $300+ Futon and $50 of pillows to sit on the floor with, so that my roommate and I had somewhere to sit for the next 6 weeks, especially whilst we had guests during the holiday!

The couch finally arrived. It was the LEFT-hand facing sofa (1/3 of what I asked for) and no other pieces. The delivery guys thought I was crazy for just wanting one piece of the 3-piece sectional, but figured that I had the other pieces already. They convinced me to keep it so that I had somewhere to sit and said that I'd get this resolved quicker if Macy's knew that I had this piece already. False.

Over the past 2 weeks, I have made 2 additional visits to the store and have had at least 3 additional calls. The furniture manager upon my first 1-hour long post-purchase visit was very nice, was going to get right down to the bottom of things, etc. He said that I'd be taken care of and the associate with him said "yes, Macy's will eat the cost for our mistake." My roommate witnessed that and we went home relieved.

After more phone calls and another visit, things changed. The manager became a nasty jerk. He said that was listed on the website that the price was for the 2-seater sofa only, other pieces sold separately, but that it was just not well advertised. If that is the case, the associate in the store should have mentioned that to me upon purchase, which I told the manager. He retorted, 'you received what you paid for, although we will switch out the left for the right-hand facing sofa.' He said that the part number that the associate ordered was for a sofa and he had no way to verify that I wanted a 3-piece sectional. He said that the part number that he put in was for a sofa, not a sectional. I asked how the h*ll I was supposed to know what part number he put in. I asked for and expected a smaller version of what was in their showroom! He asked me if I had been told the $2, 600 price tag on the first day for the entire sectional, would I have purchased it? I said probably not. He said 'then we're back to square one. It's $2, 600 and you don't want it.' I fought him, stating that I was given the explicit expectation that I would receive a sectional, not 1/3 of that.

Both the jerk manager and the incompetent associate kept referring to a 1-800 Macy's customer service number for confirmation on the part numbers and the pricing, and they said that I'm stuck with this piece, or would receive a full refund if I wanted it. He said that he could discount the remaining pieces by about $350, for the cost of my futon, but it would be over $1, 200 for the remaining pieces. I asked for the store manager and regional manager's names. I received them, and whilst I was in his presence, the manager had the audacity to call the regional manager with me 5-feet away and tell her the entire story from his perspective! How unprofessional!

Now, it's about 10 days after that last face-to-face meeting. I've been playing phone tag with the Regional Manager. I highly doubt that I will get anywhere. I am DISGUSTED. I have purchased probably around $10-15k of clothing, handbags, house-ware, luggage, gifts, makeup, perfume etc, from Macy's and this is the last time that I will shop there. They have lost my roommate and mother as clients and trust me, this is just the beginning of my online ranting. There are laws that hold employers responsible for their employees actions. I will be researching this more to find out if this would be covered under that law.

On December 13th I ordred on Macy.com a $75.00 gift card for my niece as an extra Christmas gift. The order was confirmed and charged to my credit card. I called my niece and asked if she received anything and she said no. I called customer service on December 22nd and they checked and after being on hold for 45 minutes they said the card had been used on December 20th in there Hearld Square Store, in New York. My niece lives over 300 miles from this store. The card was taken by some employee of Macy's it never left the store. I called they said a new gift card would immediately be sent. Well guess what after another call on December 28th customer service said then working days. Called again on January 7th and still no card was sent. They are acting like I'm some thief when I'm out the money my niece has no gift card but one of their own employees got some merchanise. Very unhappy about this run around.

I had a Macy's charge card for several years. When I received a new Macy's American Express card in the mail for no reason, I believed that it was a replacement for my old Macy's card. I destroyed the old card and started using the new Macy's card. I made payments as usual through my bank website (the old Macy's card). Then I started receiving frequent calls from Mason, Ohio. They never left a message. When I finally spoke to someone, it was to let me know that my American Express bill was late; and did I want to pay it over the phone. I blew up, because I felt that I had been flim flammed, not knowing it was a separate account. I told the person on the phone to send me the bill and I would pay it. Within a 5 day span, I received 3 phone calls from them. When I called the # back that was on caller ID, I got someone in India.
With the unemployment rate in this country, why do companies like Macy's & Kohl's, who depend on American citizens to buy their merchandise, staff their call centers in India? Not only did I feel that I was flim flammed, but I am outraged that their call center is staffed in India!

Went to Macy's (Kaneohe, HI) on Monday 12/27 @530pm HST. Looked at a purse that I was interested in purchasing. Proceeded to take the purse up to the register for purchase when the sales associate stated (while combing her hair w/her fingers) "oh...that person can help you". The person that she was referring too was busy organizing other merchandise in the area. The second sales associate made her way to the register to assist me w/my purchase. Upon looking at the handbag that I wanted we discovered there was no UPC code or tag. She proceeded to walk to the jewlery counter to ask another associate for help finding the UPC. They both could not find it and stated that other stores on the island were not answering their phones or were too busy and would call us back. During the 10 minutes that were used to walk over to the jewlery counter and supposedly call I did not see either one of them pick up a phone. I was then told that they would put the bag on hold and contact me by the end of the night w/the price.

So I gave them my contact information and waited for their call. As Monday evening and night went on I began to get perturbed because no one had called (after all how difficult was it to contact another store to get a simple piece of information - there are 4 other stores on the island).

Tuesday came and throughout the whole day still nothing. Wednesday comes and still nothing by 3:00 in the afternoon. I was frustrated. I really liked the bag and it was the last one of its kind on the shelf (at this particular store). I called the store and was told that they did not have anything on hold...boy was I mad. I decided to go down there and saw the same initial sales associate that was combing her hair w/her fingers. I asked if she could help me and she said sure. Once I began telling her about what I needed she said "wait, I"ll get someone". The associate she was talking about was rearranging merchandise in the handbag area. This lady was VERY nice (and I was really really mad) I explained to her what happened and what I wanted. She went to the back to check and FOUND my item! I was told that my item was not there over the phone...WTH! Anyhow she looked at the tag w/my request for price, UPC, etc. on it and no one had called to follow up! She apologized and proceeded to contact another store. In less than 5 MINUTES she received and answer! She typed up a tag w/the price and UPC info and assisted me with check out.

How could she get the info in less than 5 minutes while the other people couldn't get it...did they even try?!?! Maybe not since I didn't get any call back. What happened if I didn't follow up...would they have reshelved the product, who knows! Hopefully someone will see this and fix their customer service at this particular store!

Dont ever buy an electronic item from a Zoom Vending machine - especially at Macy's. The return policy - which they do NOT tell you when you buy - is ONLY through Zoom Systems. Zoom Systems makes you call in to an 800 number, fill out a form over the phone, then wait 10 days to get an email telling you how to return the product - at your expense and insured - to them. Total bull****! The operators at the 800 number say Zoom is "backed-up" and thats why it takes so long for return instructions. It could take up to 30 days just to get the "instructions" for how to return the item. In the meantime, you are out the $. This same system applies to your item if it is defective or damaged. Never purchase something from these Vending Machines - Go to the Apple store instead where you get instant returns or repairs.

I am very upset today about the Macy's store in Bloomington. I like Macy's for the most part but today was ridiculous. I was put on hold for 25 minutes and 41 seconds before someone picked up the phone! I called the Macy's store in Burnsville and the lady was very kind enough to tell me they did have the top I was looking for at Bloomington (Mall of America) in my size. When I called Burnsville the lady helped me right away no wait time. However I cannot say the say about the Bloomington store. I called and was put on hold forever! When I finally was picked up again, the lady said she never seen the top before! But apparently there were larges and x-larges. I was looking for a small and Burnsville confirmed there was one. I confronted Bloomington and the lady repeated saying she never seen the top before and we only had larges and x-larges. She did not even step foot off the counter to check the floor for stock. I am anger that such customer service if you can even call it that was displayed. I was a sales operator before at a different store and I know for a fact you should never put a customer on hold for 25+ minutes! This is just one of many bad experiences I have had at the Macy's store in Bloomington so I hope for Macy's sake that they hire some better employees or make a designated sales operator job so people can get some service. I am just astonished by how long I had to wait just to hear an incompetent employeee tell me she was not willing to help me even though the top was there.

I do not plan on making ANY more purchases at Macys. We bought an item and let the sales associate talk us in to getting their card. We sent the payment on time, but they neglected to post it on time. We then were charged interest plus a $25 late fee without even knowing it- all the while thinking we had a $0 balance. We then got another $25 late fee for not paying the last $25 late fee. We now owe $58 on something that was paid in full! And if you are wondering- we have perfect credit and have not had any problems with any other card.

I was shopping at Macys at Tyrone Square Mall tonight 12/21/2010 while I witnessed the Manager by the name of Diane who is a black woman with a very nasty attitude twards her employers. She was yelling at her employers in front of customers, telling them to shut their mouth and not letting them speek. When they would try to stick up for themselves she would say, Im warning you to shut your dam mouth right the hell now! I think this was completely unappropriate and she should not be employed with Macys! She has a very nasty attitude and I could not BELIEVE that way she was treating this poor girl! I asked them why shes being so mean to them and when they spoke Diane told them to shut up! ? This needs to be stopped. I think these poor girls are afraid of her and she has abviously let her little bit of athority get to her head! I will not ever shop here agin because of this woman. I feel that she is a disgrace to Macys! Other shoppers were so shocked by this behavior and they also said they will be complaining. Something must be done. These poor girls are getting told to shut up and told when to talk as though shes a police officer or as though their children! Please help with this woman to get her removed from this store. Thats all I know about this woman is that shes black with blonde/yellow colored very short hair and crazy looking eyes. Shes very evil!

I purchased something from Macy's totaling $200. and had a coupon stating $50 off purchase of $200. It also states sales and clearance (not in the same sentence). The attendance told me I could not use the coupon because it was only for sales and clearance items. My response was "you are giving additional saving on sales item and none on regular priced items?" I interpret the coupon to read sales and clearance are included since coupons are usually only applied to regularly priced item. However, they would not honor the coupon and I contacted Macy's by email more than 4 times and until today the only response I have gotten is the automatic response stating that a representative will contact me. Since I have not gotten a response, I will be returning the item and will not support Macy's since their customer service is definitely lacking some sort of courtesy.

Ordered 100% authentic UGGS sold directly from manufacturer claiming to be 100% original and 100% guarantee. I should have received a red flag number one, since they claim to be in Austrialia and do not provide a contact customer service line. Red flag # 2- the email response comes with Chinese symbols and broken english. Red Flag #3 - my credit card was charged from Shanghi, China. I have attempted to email for a reply and either the email gets rejected or a general message with multiple tracking numbers comes across which provides all different shipping locations and dates. I did research macysboots and found that the owner has over 300 website links, this should have been a SERIOUS red flag to me, lesson learned, don't be frugal when wanitng a quality product, just bite the bullet and purchase the REAL UGG boots .
Please be aware of this site. I have contacted my credit card company and they have flagged this purchase and retailer and refunded me the monies. Good thing for credit card protection.

I've been a Macy's customer for a long time. I think I got my card in 2007 or 2008. I've paid my bill with their billing company check free for years. It pays the minimum balance on time every month. Sometimes I change it to more than the minimum but I've never had a problem, until now. Recently my back account was compromised so I had to get a new checking account. I updated my check free and presumed it would continue on. I was wrong. Check free did not pay my november bill on time or my december bill. Macy's charged me a late fee. I figured this out when I was getting called by their collection agency. I called them and got their line in India. All the girl would say was "Oh I am sorry. We are just the reciever of the bill." She was no help. I asked to be transferred to check free. They were more helpful. The guy said that when you make a change it takes a cycle to catch up to itself. I didn't know this at all. So I called Macy's today and told them what happened and asked them to remove the late charges. She did, reluctantly. Then she said did you know your minimum balance went up. And I said no I had no idea. I've asked you people for paper statements for years and never have gotten one.
Then she said it went up to 25.00. I said my November bill says 5.00. She said no it's 25. I said I'm looking at the bill and it's 5.00 and I paid that bill after I realized check free wasn't paying my bills.
She argued with me and I said do you want me to email you the bill. Then she said well in December it's 25.00. would you like to make a payment. I said fine. She said it's 30.00 for November and December. I said why am I paying November's bill when it's already been paid. She said that's interest. I said from where. the bill was paid and the minimum payment is 25.00. She said well If you do not pay the 30.00 the collectors will continue to call you for a past due. Eventually I told her forget it. Pay the 30.00 and send me a final bill and cancel my account. She made no effort to explain it to me or to try to save me as a customer. She was rude and argumentary and it was the worst customer service I've ever delt with. Obviously Macy's could give a crap about their customers.

Macy's had a full-page color ad with their infamous $10 off $25 purchase coupon for Black Friday. I did not so much have an issue with all of the exclusions on it, as with the additional comment they printed under the coupon, stating "OR use it Fri-Sat till 1 pm as our gift to you" . I pointed it out to several customers in line, to verify my logic and they agreed that it does sound like it was also intended to be used without the minimum purchase of $25 requirement. The manager of the store, however, stated that there is no difference between the coupon and the "OR" statement below it. I asked why would they re-state the same offer using "OR" statement, but she was unable to answer it. It's like it was either use it as "A" OR as "A"? - made no sense to me. In addition, the extra 15% off coupon they had going on the same day stated it was additional 15% off on "ALL SALE AND CLEARANCE ITEMS" in clothing. I got three items for my daughter off the clearance rack, but was unable to use the coupon because the cashier explained that the clearance items I got were the "final" clearance items (marked down twice), which made them 'super buys' which made them ineligible for the coupon. Huh? The clearance rack sure did not say "Super Buys", neither did coupon mention that there would be difference between "initial clearance" and "subsequent clearance". It stated plainly "all sale and clearance items". It was a frustrating experience, because I did feel it was false advertisement in its pure form. Not that I badly needed my 15% discount, I was just disappointed in their scam-like approach to marketing. If I can, I will return later to upload the scanned copies of the coupons.

We haven't missed a payment on a credit card in years - somehow a paperless statement from Macy's got missed and we missed a payment. The very next month before we were aware of the missed payment, and before we could make the back missed payment, Macy's sent us to collection. As we are just refinancing our house, this lowered one of our credit scores over 50 points, and will cost us over $30, 000 dollars for the life of the loan. Macy's refuses to fix our credit account, and the bad thing is it made us so mad we cancelled our Macy's account - I'm sure that will further screw our credit score. Macy's is now a four letter word in our household. Don't get a Macy's credit card - it can come back to haunt you, as the 10% saved by opening the account can cost you big time in the end. Macy's Christmas spirit is bah humbug

On Nov 16 2010 I received a call from Macys that someone called to increase my credit limit on my credit card and it did not make sense to Macys since had not used my card in several years. They marked the account as fraud and put it on hold.

On Nov 23 unknow to me Macys reopened the card to the identiy theif and lifted the fraud alert with out calling me and gave the woman the charge number. I ask myself why would you do that Macy's don't you think if you already know it is FRAUD why would you give her the number...She then charged $1, 100 over the next several days at several different Macy's, even going in to exchange her purchases to get just the right gifts for her family...maybe even gift wrapped...bring with her a fake license that did not match my application to stores that were 100 miles from my home...still no call to my house...

I have had life lock for 4 year and by now I have had a fraud alert at the credit beurau for several days...but still Macys could not figure this out...

The kicker...I get a call on 11/26 from Macys to see if I will approve opening up a credit card...I said to the man...my card is on a fraud alert on hold...why would I want to open a new card...why are you calling me...did you not see from my social security number whick the criminal has given you that I have a account on hold...and that is when it hit me...I said did she finish charging up my account and now wants a new one...and they said Oh, yes ...you...meaning the real me just went to Miami, Floriada and spent several days buying clothing...and I said no you Macy's just gave away $1, 150 of merchandise...I had nothing to do with this...

Macys...says they can not do anything because they can't figure out what was stolen yet...their computers could not figure it out...their employees had to have their nice weekends with their familes...while I had to work the phones calling police agencies...yes, I must file 4 different police reports because she went to several different stores...but Macys said this was no big deal...and they can't do anything about it, it was not their fault...they did everything right...

Please close all of your store credit cards...and get life lock...
I have learned my lesson...please don't be like me...because guess what...next they went to Home Depto...same thing...account closed...they reopened it and got the number from the desk...Home Depto stopped them at $2, 000 but that is another 3 police reports...

And now I have to worry about who they will try to scam next...

I pray everyone will listen to me...I pray that my misfourtune will be a lesson to all...these scam people went to Peir one, Kohls and so far they were stopped...if you don't have credit at a store and you have life lock it will stop them but if you do have credit at a store...with fake Id and you social security # they can get in...

I believe my Id was stolen at the doctors or hospital when I went to Miami or where I live...

Lastly, to the first Macys person who alerted me to the fraud...you were wonderful...to the few who really held my hand I thank you...to the fool who did not call me when the fraud alert was on my account and the scamers were reopening my account and then charging 100 miles from my house with a drivers license that did not match my application...I hope they get you someday so you learn what this is like because only then will you not be so ready to lift a fraud alert...what were you thing...are you fools...or just stupid!

Good luck

I tried to purchase four pairs of shoes over the phone. I called Macy's Herald Square store because I was told that this store had all four pairs of shoes. No one answered the phone in the shoe department despite the fact that I called several times over two days and let the phone ring over 5 minutes each time. An operator finally connected me to an "inside line" that he assured me that someone would pick up but no one did. Finally, I called the manager's office and was told that the manager was away "at lunch." I left my number and asked for a call back. No one ever did. I shared my horrible experience with macy's.com customer service but no one there has responded either. Obviously, they just don't care and certainly don't need my business. After years of being a loyal customer, I have decided that I will no longer shop at Macy's or support this department store. There are better stores (such as Nordstrom's) that deserve my business.

When checking my credit report, I found I had one "negative account status". you guessed it macy's. here is what my credit report dated 10/19.2010 states. (take note of the dates)
date reported 10/2010;
date of last payment 10/2010
Balance $210
Are you ready for this? I have the bill in my hand. it is dated october 28, 2010 and the payment due date is november 28, 2010.
How can this be overdue and why did macy's report this to the credit bureau? here is the killer-I have been a macy's charge customer since 1968 (not a typo) and never a credit problem with them... time to close it. can anyone explain why macy's is doing this? do they do this to everyone before the bill is due?

I owed $75 to Macy's on a revolving account that was due 10/4. I received a series of phone calls beginning around 10/8 that became daily until 10/18 about this past due bill. I could not understand the persons calling, nor could my husband when he took the call. Federal law requires a meaningful disclosure from the debt collector which I was not given, because the person spoke little English. I considered the calls harassing when I had never received so much as a 30-day late notice. This pro-active debt collection practice using staff who cannot speak Enlish puts Macy's at risk of violating federal debt collection practices.

Do not use Macy's online bill pay! They say you can pay no more than the amount of your bill - however the number is re-entered from the online system. Instead of being charged $69.84 the amount they charged my bank was $69, 384.00!

I had my bank stop payment and then called Macy's. They apologized and promised I would be charged no late fees, a paper bill would be right in the mail, and my account would be closed. A few days later I got a second overdraft notice from my bank - after the error was identified Macy's attempted to process the payment a 2nd time! At this point I spoke to a manager who told me this was all my fault! Regardless of me identifying the error he said it was their process to run the charges twice. He was rude and completely dismissed any concerns I had about them sending me to collections.

It is now a month later - I called Macy's AGAIN because no bill had been received. Found that not only did I have a fee for a returned check but my account was open and no bills were being sent. At this point the bank fees and Macy's fees are more than the original bill!

The woman on the phone actually had to ask why I was closing the account. I will never shop at Macy's again.