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Macy's Customer Service Phone, Email, Contacts

Macy's
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www.macys.com

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Macy's Complaints 811

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J
12:00 am EDT

Macy's customer service is horrendous!

1. I purchased two phones on sale at Macy's (still over $100). Neither phone holds a charge, and I am certain they put them on sale to pass the problem onto their customers rather than send defective items back to the manufacturer (Southwestern Bell).

2. I get my Macy's bills online. Through some confusion, I accessed a bill on the day it was due; therefore, my electronic payment was late. Macy's immediately tacked on a late charge and other charges.

3. I called Macy's to ask them to take these charges off. I never pay bills late, and I know that good companies who care about customer service let their good customers slide now and then. I was surprised, then, when Macy's said they'd take off only part of the extra charges.

4. They didn't.

5. When I attempted to reach them AGAIN to take off the charge, it was HELL getting through to talk to a live person. When I finally reached some arrogant guy with an English accent, he INTERROGATED me about why my payment was late (this was no longer the issue -- the issue was that Macy's didn't do what it promised -- he failed to apologize for MY inconvenience). After my interrogation and him agreeing to take off the charge, this little XXM&*! said to me, "I advise you to be more careful with your bill paying in the future." WHAT?!?!?

6. When I called to report this twirp, I believe they gave him the phone and he pretended to be his own supervisor. He was very dry and said (yawwwwn), "I'm sorry about that." Silence.

7. When I attempted to report the twirp via online complaint form, Macy's would not accept the complaint.

Simple: They don't want to handle customer problems. They don't want to hear it. They think they're too successful to bother with "us."

I am DONE with this store, this credit card, and this sorry customer service. There are plenty of other places to shop. No one needs this.

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Stevie Melanson
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Nov 22, 2008 5:26 pm EST

Macy's defrauds ther customers, first by posting that they will correct and/or adjust errors in the perfume dept.

Then they go to great lenghts to deny written claims, with empty promises by in store managers to investigate then deny
to the extent that the store manager made promises to reimburse me after over half a dozen phone calls .

Promises made then lies to cover the tracts macy's service has slid down hill remarkably ...very disappointing...

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Marie Hackney
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May 06, 2008 11:18 am EDT

Customer service is being outsourced to India. When trying to solve a payment misunderstanding, one of the people was rude, couldn't speak English well enough to repeat my confirmation number, and kept insisting that I was not telling the truth about the date I talked to them.

Macy's probably doesn't care about long time customers because of their size but at some point they will start to loose more business.

ComplaintsBoard
C
12:00 am EDT

Macy's credit card fraud

Macy's Credit card fraud

It happened to me, the Macy's credit card fraud. I am writing this to alert anyone reading of this Macy's fraud department.

It works like this, when you buy any products from Macy's they ask you if you want to signup for their card service, if you say yes, they try to put your new purchase on the new card so that it gets activated immediately and you become liable to use it. I had given them my existing credit card, I dont know why they put the charges on the new card.

I called their customer service to remove the charge from their card and put it on my card. They went ahead and closed it and put a balance on my credit report. All without informing me or contacting me.

I paid their card balance in full this is after they charged me a hefty penalty fees they wont send me a itemized bill. The penalty amounted to 271$, for a charge of 46$. The Macy's customer rep said that I should not have paid without getting a itemized bill, completely side stepping the issue.

I think I am legally entitled to an itemized bill. Please can anyone reading this advise me.

Macy's really hurt my credit score.

And now after having paid them for an year, they wont update my credit report. I call them get transfered from department to department.

I am also writing to find out if there any thing legally. In retrospect , any card which is offered in a Shopping mall is risky, this is to all teenagers and youngsters.

Hope that helps
Concerned Consumer.

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Frank Mc David
US
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Jun 23, 2018 7:20 pm EDT

I live in Trinidad and Tobago and never shop online at any Macy store and receive a credit card transaction on 16/06/2018 $5000.TTDs. That is Identity theft .

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Leo Oorts
US
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Aug 28, 2018 6:43 pm EDT
Replying to comment of Frank Mc David

Macy's needs to work a little harder on fraud prevention. My wife opened an account two years ago, kept it open with a balance for several months, then paid it off well over a year ago but decided to keep the account open for credit report purposes. She shredded her Macy's credit card then and never requested a replacement. However, someone was still able to somehow purchase expensive jewelry somewhere and charge it to her account. We're already working with Macy's Fraud Investigations Department. But how is this even possibly? How can someone charge expensive items to her account without an actual physical card? And without any way to get her account, credit card number, etc. My wife has not used the card ever, the only purchase was in-store two years ago, and it was shredded so long ago. Plus her statements are only available online. It seems to me Macy's is being careless.

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Barbara Carbonaro
US
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May 21, 2018 9:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I HAD MY ACCOUNT HACKED SINCE 2 YEARS AND THEY KEEP ORDERING STUFF ON AND ACCOUNT THAT IS SUPPOSELY CLOSED SINCE DECEMBER AND I CALL MACY'S WHEN I GET NOTIFICATION OF AN ORDER AND TELL
THEM THIS IS A SCAM THEY SAY OKAY NOT TO WORRY I AM NOT BEING CHARGED FOR THE MERCHANDISE
AND THEN BY THE NEXT DAY I GET ANOTHER NOTIFCATIONS AGAIN FROM MACY'S SAYING THEY SHIPPED THE MERCHANDISE WHAT IS WRONG WITH THIS PICTURE THIS HAS BEEN GOING ON WAY TOO LONG I NEED A FULL TIME JOB WITH MACYS JUST TO MONITOR MY EMAILS AND MAKE PHONE CALLS TO MACY'S AND THEY STILL LET THEM GET THE MERCHANDISE I JUST DO GET IT?

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Aaron Seif
US
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Feb 03, 2016 12:48 pm EST

I opened this card for what it offers, but it was the worst thing, I’ve ever done financially. My credit score is over 800. I run my Real-estate business on my high credit score. I’ve never been late one time on a payment for the last 30 years with over 150 bills/month that I’m responsible for.

I had my Macy’s card links to my bank account with automatic payment, then Macy’s decided to change my card number, and never mail me a bill. They said that they sent me a notice of changing the card number, but I did not receive it or confused it with the junk mail. I found out through my credit monitoring, that I’m 2 month late, so I drove straight to Macys and paid my balance in full without seeing the bill. In 2 days, I get another alert that I’m 3 months late, so I call the customers service and move all the way up to talk to the main supervisor (last name is Z), and I explained the situation but he refused to do anything, because it is my mistake that I did not update the account number…! I event told him that I’ve been a card holder for so many years with an outstanding credit score, but the only respond I got is: SORRY.

Please stat away from this credit card. Whatever $5 you save on your purchase, they get you back in late fee and lower credit score (they charged my around $200 late fees).

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Turghun Matniyaz
US
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Sep 09, 2015 12:42 pm EDT

I HAVE THE SAME SITUATION NOW!I went out of the states for 2 months and then I ended up with loosing 105 credit score on my credit history. I called and I explained everything, but they just don't listen even the so called supervisors. Macy's credit card is a national scam!

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AAAA_SD
San Diego, US
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Jun 06, 2015 3:22 pm EDT

This card is ridiculous! Do not apply if you do not have a great memory to pay it off right away! Besides the super high interest, their call center have the worst customer service! I was out of country for 2+ months, all major credit card company are willing to remove the late fees, this blood sucking monster only willing to remove $18 while charging me $105 for late fee! BTW, my outstanding balance was only $40, you see how non sense this is! You know what they say? It is your fault, and you need to take the consequence. OK~ Cut the card right after the call!

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I do not want to give my name out
Grand Haven, US
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Apr 21, 2015 11:54 am EDT

In my comments I always remind customers to read the card-holder agreement no matter what... If the store associate becomes impatient with you who cares.. There should be a box on the sign up form stating that you have the option to receive credit protection on the account... many times customers check yes without reading the full disclosure. Always read the full disclosure... Pay your bills when you receive the billing statement and never make a minimum payment. Allow sufficient time for them to process and don't wait until the last minute that's all for now.

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I do not want to give my name out
Grand Haven, US
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Apr 21, 2015 11:33 am EDT

I must comment to butchered mess... First of all the payment was one month late... and you admit it. You are subject to the terms and conditions of the card agreement whether you read it or understand it or don't understand it. That is true with all credit cards not just Macy's and you will receive late fees. If you do not decide to pay off he balance in full before the closing date each month you will also be charged interest. If you have questions about the card and your billing statement please contact us... If you want an itemized statement we will be happy to send one out to you.

Here's the solution to the problem pay your bills off when you receive them; allow sufficient time for them to process... do not make minimum payments on any credit card. If you can't pay the balance in full always pay more than the now due

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asdfasdfasdfsfsfs
aksjdhfiu, US
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Apr 07, 2015 3:42 am EDT

Here's how you get a full refund:
1)First, It very much IS partially your fault for not having checked the statements, terms and conditions, and also for signing up for a retailer credit card.
2) If you call and say you never accepted/requested the protection, guess what? That will only get you a 3 month refund or so, you get a letter saying so. If you wanna dispute that further, macys WILL find your recording/signature or whatever was the way you signed up and show it to you saying "You accepted, the protection was available should had wanted to use it, you're not eligible for a refund"
Think of it this way: Say you purchased a car, never crashed it, and after several years you notice that it was purchased with insurance with it that has been charging every month. Is it okay for you to say, "hey, i never used the insurance, so I should get my money"? Nope. If you say you didn't accept it or knew about it, well only 3 month refund.
Now, i understand you didn't ask for it, but okay, here's how to pursue a refund.
3) Macys itself is in somewhat some trouble for not making people aware of this protection when enrolling. So if you say you were already DISABLED, UNEMPLOYED, or RETIRED ******BEFORE****** enrolling in the program, THEN you get a full refund. Why? Because macys should not have sold you/enrolled you something you couldn't take advantage in your situation. Or something you would have obviously turned down if it was explained. So call credit protection, ask since when do you have it. Then say you were unemployed at the time it was enrolled, or that you were disabled already, or that you've never worked, whatever; one of those 3 magical words: already 1)retired, 2)disabled, or 3)unemployed. They will say that they might ask for proof that you were already retired/disabled/unemployed, but thats the safest bet to get full refund. IF you were indeed retired/disabled/unemployed, then by all means, say it and easily prove it, should they ask for it.
As always, keep it classy and respectful with the people on the phone. Don't say it on the calls, but you definitley know it was partially your fault you are in this mess.
Tags: Credit Protection full refund [protected] [protected]

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Malay.it
US
Send a message
Mar 01, 2015 6:28 pm EST

I had the same issue with Macy's card. Macys did not send me any statement in dec 2014 and Jan 2015 for a purchase of $19.xx that I made in Nov 2014. suddenly I got a statement on 1st March, of $77.00, coz they charged $23 for for December 2014 and 37;xx for Jan 2015. They did the same at the first time as well. I got the statement after 2 months with a good amount of late fees, however, they weived off the fees after I called. When I called the customer services today, the way they spoke to me is like, "well... if you do not come to macys... it does not matter" It may be true, I am a small customer, I felt bad and closed the account. Macys is good, but not the only good store in the US. I will never step into Macys from now on.

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Linda Bare
Bath, US
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Dec 10, 2014 11:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am involved with the same scam. I cannot get an itemized bill. I have cancelled by Macy's because of their fraudulent practices, but cannot get an itemized bill to determine what to pay. There are all sorts of interest payments etc. yet they refuse to send an itemized bill. Also, got involved with two credit cards. I will never step in their store again.

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12:00 am EDT

Macy's very rude manager!

I had shopped at another Macy's (Smithhaven Mall) where I received an additional 50% discount on 3-4 designer names yesterday. I went to Macy's Hampton Bays today, and asked the sales lady about the additional sale. She informed me she knew nothing about it. Not knowing is not an answer. Upon pressing her to find out, I asked to see her Manager. The woman (Fanny, 265855)showed up huffing and puffing, advised me that I was already told that they "knew nothing about it" When I asked her to make a call and find out, she really huffed off... When she returned a few minutes later, she simply said "Nope!" She informed me that she was in charge of the store when I asked for her manager. She had no id tag. The managers wear the red tags. She refused to give me her name until I started to really get angry. I went into the office, where she was now talking about me to some others. In front of everyone, she said that she never refused to give me her id. Only at this point did she write on her card her id number. How does someone so unprofessional get to be called a manager of anything? The only thing she "managed" to do was make a customer upset enough to take time to write in. Macy's is usually not such a nice shopping experience anyway, I will not miss that store.

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Sickandtired2
Lake Geneva, US
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Apr 26, 2011 6:12 pm EDT

Saks distribution center in MD, don't care about how the of boxes are shipped, the cleanliness of garments and if the product is shipped to the wrong consumer.

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Noelle
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Aug 16, 2007 1:46 pm EDT

Unfortunately in this country you have to go to a luxury retailer to get "first class" service. My suggestion to the author is to spend a bit more and get the experience and personal service of a Neiman Marcus or Saks Fifth Ave. The calibre of employee is more professional and they are generally better trained and paid than the average "clerk".

I would rather shop a few times a year with a luxury retailer than regularly with a mid tier low service department store. Another bonus is luxury retailers while pricey, carry better tier merchandise. The things I've purchased last several seasons and are made well. Remember you are the consumer let your feet do the talking.

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J
12:00 am EDT

Macy's this is highly deceptive!

Yesterday, I went to Macy's to take advantage of the offer to receive a reduction when using a credit card. I chose a holdable cutting board called "Chop2pot" under a sign saying "Chop to pot--$9.99." When my purchase was rung up, the charge on my Macy's card was $16.00. The explanation was that the heading "Chop to pot" only applied to some knives listed individually below the the heading. My sales receipt said that the reduction for using the credit card did not apply to "gadgets." This may be my last purchase with my Macy's card. I wish to add my complaint to many others who are tired of too many restrictions on special offers. This is highly deceptive.

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Suzanne Victoria
Freeburg, US
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Jul 25, 2014 10:47 am EDT

I contacted r consumer service dept about a bill which was not mine. We called the service department and got t of the company that the bill was from. Found out from the company that I bought nothing and owe nothing, I contacted Macy's Customer department and proceeded to get very little help if any. They would not contacted the business for the information I got from them in fact the so called customer service person said she had no way of calling anyone or she couldn't fax them no fax machine to work worth and refused to help me in any way. So I canceled my account and paid her the $25 dollars I didn't owe Macy's at all but got no help what so ever. I worked for Famous Bar and Macy's for over 20 yrs and there was a fax machine in every dept. You need to redo your customer dept. Because they suck big time. It does nothing and sucks. Ye the people got working there need to revamp this dept. And make it more helpful and fair to customers.. That is what their there for.. So Macy's owe me $25 and a credit account . If not I'll never go there again. your guys suck and are not going there jobs.

thank you for nothing Suzanne Victoria

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Reviewer29466
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Sep 05, 2015 12:42 pm EDT

I've been trying to access my Macy's credit card balance online for two weeks without success. The first few days the automatic response said they were going through changes and the information would be available on August 25th - but it wasn't. I went to the store August 29th to get my balance and it was wrong. They said check online in a few days. This is my second week of trying to get my Macy's credit card balance online to no avail. I called customer service and was put on hold for over 18 minutes. Finally, I got my balance! When I told the customer service rep that I wanted to submit a complaint she put me on hold and now I've been waiting for 26 minutes! She could not give me an email address to submit a complaint and the number she finally gave me was wrong! It sent me to some consumer program to remove my phone number from solicitor lists and asked for my SSN. This is absolutely ridiculous. It makes me want to shop elsewhere!

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Macy'sisunethical
Buffalo, US
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Aug 24, 2011 6:43 pm EDT

After not being able to contact Macy's due to their poor customer service connections (each time I called they claimed they couldn't hear even with different cell phones and different locations) to make a payment arrangement I accrued a late fee. After this, I paid each month at least the minimum payment of $25 on the card (balance was only $375 about) I made several payment arrangements to try to pay down the monstrous late fees that they said could not be waived even though they could not be reached to make arrangements (their bills say you can call to make payment arrangements)

On July 26th, I made a payment arrangement for $25 with a representative. I was to make a second payment in August, which I was late on but I did make another $25 payment in August. Macy's called upwards of 4x per day EVERYDAY and would not leave a message and so I did not know who the number was from. They then sent my bill to collections sometime in mid August, claimed that they never received the online payments that I had made for July and August AND then sent it to my credit report as delinquent without ANY warning or notification that this would be done. When I called to ask them when it was sent, they THEN said they couldn't give me an exact date, and that they DID in fact get my payments but that it was my fault for not picking up my phone to find out they were going to put it on my credit report for not paying all of the accrued late fees! If I work 12 hours a day and can't answer my phone, that means that they can't leave a message asking for a call back and saying who they are? And no notice in the mail whatsoever?

Not only that, but the bill that I was sent in August did not show any payments I had made, NOR did it say anything about collections. In fact it states "If we do not receive your minimum payment by the date listed above, you may have to pay a Late Payment fee of up to $35.00" It also says that "Thank you for your recent payment, However your revolving account is still showing a past due amount" NOTHING ABOUT COLLECTIONS. This is the most unethical and deliberately confusing company I have ever seen. They are stealing from consumers by giving misleading and false information, claiming not to have information that they do in fact have-depending on who you speak to, making it impossible to clear up your account with their representatives and finally, ruining people's credit reports without just cause and warning.
I have good credit and pay my bills. I am careful with my credit report and it is unfair and unethical that such a company should be allowed to abuse their clients.
I will be going to the New York State Attorney General's office about this as well.

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jane combs
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Jan 25, 2008 12:00 am EST

I was given a $50 Simon gift card for Christmas. I used $21.12 at WalMart and $17.46 at Belk. I returned the merchandise
to Belk and then should have had a balance of $28.88. This return was made 1/11/08. Two weeks later I am still trying to use up the balance of the card with no luck. The people in India who field the calls keep telling me to wait 5 business days. So far, I have waited 14 days, and no money.

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Eloy Chaves
Marsing, US
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Dec 11, 2009 6:38 pm EST

I love my Macy's. I buy almost anything there for Christmas and so. I had a 400 dollar limit and i worked hard to keep my good standing paid above the minimum and paid on time. So now I go to Macy's and was paying with my card of 47 dollars and my card is no good. I call customer service and they tell me my credit is down to 220 dollars. Why bring me down from 400 to 220. Thanks alot Macy's, my christmas was ruined this year. Now I'll go see my grandkids 150 miles with no gifts. What the hell, I'm still in good standing. Fix it.

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samparker
Montreal, CA
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Mar 02, 2012 5:21 pm EST

Horrific web service - orders placed online are processed hours later by a third-party named fiftyone. By that time, products are usually unavailable and clients are send a "we apologize for any inconvenience email".

Following up through with a telephone customer service rep doesn't fare any better as one is bounced around different departments and told that "the order was canceled", "the order doesn't exist" and "the order was not processed because the product is no longer available". Then the product reappears online a few days later as a "door buster".

Poor performance all around - not worth the effort... Or the client loyalty.

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ClarkeP
US
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Mar 18, 2013 5:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

So Macy's has an ad that says they are hiring in their Southcenter store for a position in Cosmetics dept. A call is made, an interview is set up. Applicant has is a licensed cosmetologist, has finished a program with Gene Juarez Academy, actually worked at Macy's Jewelry counter about two years ago. Applicant is given a 5 min interview and told there was no opened job. The interviewer did not actually ask applicant many questions. Applicant was appropriately dressed and make up impeccable. Applicant was distraught and called up to see if the job was still open...was told there were several openings. Why did the interviewer lie, why didn't she complete the interview, what made her decide almost on site that the applicant wasn't acceptable? Was it because she was African-American? Or young? Or over weight? How does one report this kind of crap?

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bol70
Charlotte, US
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May 02, 2011 3:00 am EDT

Obviousy in today's world where finances are a big concern, Macy's has no regard for consumers that are trying to do the right thing and not purchase items on credit unless they can afford them. I have had a Macy's card since 2017. When the economy tanked I chose not to use my credit card and worked to pay my card off. This Christmas I went shopping in Macy's. I had not used my Macy's credit card in 3 months. When I tried to pay with my credit card I was declined. I called the customer service department while in the store and was told my credit limit had been decreased due to lack of activity on my account. So I sent a complaint to the credit department and of course no response. Today I went shopping at Macy's. Again I tried to buy merchandise and again the card was declined. I called the customer service line to see if they had decreased my limit again because I had not used it since I tried to use it in December. I asked the customer service rep to tell me what my credit limit was but she said she wasn't allowed to give that information even though I gave her all necessary information to prove my identity. She told me I could give her an estimate of what I was going to purchase and she could tell me if the purchase would be approved. I ended up purchasing the items on my Visa card. However, after serious consideration I'm going to return the purchase and will no longer shop with Macy's.

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Terje
Granville, US
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Apr 14, 2011 5:33 pm EDT

I was given a gift card for a birthday present. Called the number on the back of it and placed an order for a women's top. Spoke with an individual by the name of Amy, took my order, told me what my balance would be on the gift card and I would have more order within 7-10 days. My order did not come, called the number today, was told I needed to call the store closest to my zip code. Called the store, they had want I wanted took my information so they could ship it to me and then I was informed they could not do a gift card over the phone, they would need to scan. If I was close to the store I would have gone in and used it. I am not. I am upset because I do not get to Colonie Center NY, maybe once a year, and was told by two or three different Macy employees "no problem". WRONG. Macy's need to make sure employess know what they are talking about. Finally spoke with someone that knew card could not be used over the phone. Riduculous.

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cantconme
US
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Aug 14, 2009 7:33 am EDT

I was also charged a "provisional finance charge" on my Macy's bill even though it wasn't due yet. I knew what my balance was and when I looked it up online it was higher and when I contacted them that was when I learned of their provisional finance charge . They said if I paid in full I could subtract it BUT if I pay the minimum or a pymt is received for less than the entire amount the provisional finance charge would remain on my acct. I always thought finance charges were added AFTER the bill was paid IF THERE WAS STILL A BALANCE. I will not use my Macy's card again after catching them trying this little trick.

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12:00 am EDT

Macy's declined check!

After shopping at Macy's for several years, my check was declined when purchasing some clothing items. Certegy Services Inc, is a new system to Macy's I believe. I have never seen them use it before. My checking account has no issues ever. Now I'm wary of trying to use a check with Macy's again.

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can't stand uneducated people
US
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May 02, 2009 5:55 pm EDT

To those that have checks rejected at Macy's. Certegy Services Inc, the company which guarantees personal checks is a national company...if you have had a bounced check at another retailer that uses this service, it would decline your check at any retailer that uses this service.

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carlos
beaware, US
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Nov 24, 2008 10:03 pm EST

I have to agree. Mistakes are human, but it's really tough to assist someone when they are calling you every name under the sun. Perfect example: I "spoke" with someone today that spent 20 minutes yelling at me for a mistake that THEY made. I fixed their problem and made accommodations for the perceived mistake (which only took about 2 minutes) and had to take a verbal beating for the next 18. As a customer, you expect superior service...As a company, we expect civil customers.

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Pinky
Send a message
Jun 15, 2008 11:38 pm EDT

Can I complain about something? I work at Macys in clothing. What is wrong with you customers? What makes you think its okay to leave PILES of clothing in the dressing rooms? Or to mangle clothing so neatly folded on the tables?What the hell happened to being good ole plain respectful of others? Do you treat YOUR house like that? Do you throw your ### all over your living room floor? Probably!

If you think retail associates are rude, let me tell ya..Its because of the rude ### customers. I have become so bitter towards people because of this job from hell. You people want everything for nothing. You switch price tags. put regular priced items on sale racks, and treat the associates like they are your personal slaves. Sometimes we get really nice customers, and they are the ones that get the best deals from us. So the next time you think the associate is being rude, think about how YOU are being to them.

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Yvette Williams
Send a message
Mar 17, 2008 6:56 pm EDT

I recently quit my job at macys east located in Queens. As a sales clerk I seen how rude Macys employees were to the customers and at times how rude customers were to the sales clerk, at times employees didnt help customers and managers talked to customers in a rude fashion. When customers had a problem management blamed the customer for it. Also I have observed that pay isnt great and if you inquire about your pay nobody seems to know. Overall there policy about quality service is a false statment. Working there and shoppping there has been a negitive experience and advice those who do shop there to use caution.

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catherine healey
Send a message
Feb 28, 2008 5:53 pm EST

I wholeheartedly agree. I am asking all I know to boycott Macy's for that reason. I'm starting to forget what country I'm living in. Checks are put through a profiling review and if they match some bizarre and topsecret pattern, they are rejected. So you could have a judge, your bank president and a real time record of your account balance with you, and your check would still be declined. Macy's and certegy (what a nonsensical name attempting to manipulate public image), I have spent hundreds of thousands of dollars at your store. Bye bye.
PS Move to East Germany. I'm sure you'll be welcomed.
Bed Bath and Beyond uses a similarly useless "system" (word VERY loosely used), and they also are being boycotted. To humiliate loyal customers who have done NOTHING but put money in your pockets for decades, for NO reason, is beyond disgraceful.
PS If you haven't gotten the message, you suck at customer satisfaction. You get very high marks in "customer you'll never see again," however. Congrats again.

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Rose Prasse
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Dec 18, 2007 6:55 am EST

I have purchase a gift card for Christmas on line. It is now December 18, 2007 and I still have not received it.

How can I check on this. I got my one item which was a cook book but not the gift card.

I am very upset over this and would not order on line from you again. It seems to me that this should have been sent with the other items. What a scam to now send it and I have to pay another shipping charge. What a rip off!

I haven't heard from you people since I have received the cook book. What is up with that?

Sincerely,
Rose Prasse

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Bruce R. Hovanec
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Dec 10, 2007 9:13 am EST

Tho whom it may concern:

On October 7, 2007 my wife and I purchased a queen size bed for our daughter at Macy's Old Orchard Shopping Center in Skokie, Illinois. In early November we received the wrong mattress, box spring and bed frame, only the correct head and foot board came. We had three (3) additional deliveries where the same wrong items kept being delivered.

I want to make you aware of Tad, the Chicago warehouse supervisor, who telephoned us and corrected the problem with the bed frame and box spring. He asked us what day and time would least inconvenience for us to have the items delivered. He then followed up with a phone call to make sure our delivery was made and that we were satisfied.

Tad then had Stacy Douglass, a sales rep., call us and correct the mattress problem. Stacy was very helpful in getting us the right mattress for our daughter, with out me having to make anymore phone calls. Because of Tad and Stacy my wife and I have decided to give Macy's another chance and we will shop at your store again.

Sincerely,

Bruce R. Hovanec
Chicago, Illinois
PS. Larry Heyman #177694 was the salesman who took our order at the store.

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virginia redig
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Oct 15, 2007 1:11 pm EDT

Macy's department store, I tried to resolve my bill with you. Oxford Mangement took over the payment due, I was paying on it but never receive a billing statement of what was agreed on and the money I paid. Now I realized that I have been scammed through this company. I was trying to do the right thing and pay you what I owed you, to many thief's riping off; who are we to trust? I would like to do business only with you. Money is hard to come by and I am not willing to just send it through the mail to an unknown person or persons. Please let me know how we can resolve this matter. Thank You!

Virginia.

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jean ratchford
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Jul 10, 2007 7:40 am EDT

WALGREEN DRUG STORES uses the same check service company. It has no basis to deny checks written by individuals... I checked with my bank to "see if there was a problem with my account ", there were no problems to justify the denial of my check...

I think they're using out of date information... or just grasping at straws! Now, I use only cash when I purchase things from WALGREENS, but now I find myself shopping elsewhere !

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12:00 am EDT
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Macy's uncaring and insensitive business practices

My mother and I went to Macy'e shoe department at the Highland Mall in Austin, TX. This young lady (and I use the term loosely!) gets my mother a pair of shoes, jumps up on the register counter and begins a tyraid on Iranians: ALL Iranians! She says that they are "all out to kill us," which is lumping an entire race into one catagory. The ironic thing is that she is African American! I would expect her, of all people, to know better than to racially stereotype races, just as I would expect any race considered a minority to know better. It so happens that my husband is an Iranian-American and he's the sweetest man alive! My mother went ballistic when she heard this because she adores her son-in-law, as does anyone who has ever met him. We've been married for 15 years and it has been the most wonderful relationship I have ever had! He would never hurt a fly and to hear one of Macy's employees say racially discriminating things about his people is NOT acceptable! I complained to them, but it seems they did not take this seriously and thought I would just go away. They did call me and said they would launch an investigation. That would take a week, according to them, and they would contact me with the results and what action they took, which I made clear in my email to them that I would only be satisfied with her termination. I never heard from them again. They do not care what their employees do, this much is obvious. She's allowed to jump up onto the counter of the register that is in the middle of the shoe department for all to see. It's not even tucked away in the back, but is right up front! Neither I nor my family will EVER shop there again and I am telling everyone I know. I'm getting ready to have my husband send out a mass email at his company, which has thousands of employees and will do the same at my job as a consumer alert to Macy's uncaring and insensitive business practices.

An ANGRY consumer!
Yvette Armani

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disbelief
Eugene, US
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Apr 01, 2009 10:39 pm EDT

As a Macy's associate I know that neither my co-workers or supervisors would ever tolerate racial slurs, jokes or behavior. We live where we work and are proud members of our communities. Our families come from a melting pot of races, religions, colors and sexual orientations.
Behavior such as that described above would result in the immediate removal of the employee from the store.
We enjoy the diversity of our customers. I would not tolerate a scene like that at the Macy's where I work or the store where I buy my food or the school I send my children to.

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Macy's macy's not honoring manufacturer's warranty and stainsafe not complying with their service

In January of 07, I called Macy's to tell them of a tear in my new leather sofa (purchased in Feb 06) and to ask about how to contact Stainsafe. Stainsafe came out and stiched my sofa, but a week later it tore again. They came back out and said they'd have to replace the entire leather seat and back and replace with another piece of leather. I asked, since it was such a large repair and it was my only sofa, and it was only one year old, could Macy's replace it. The agent said he'd write it up. A couple of weeks later, I received a letter from Stainsafe stating that my warranty for this issue would no longer be valid/addressed because I had refused service. I have called several supervisors at MACY's, including the executive department... they pass the buck to Stainsafe, stating a year has passed, and the sofa is no longer under warranty with them. Stainsafe won't let me speak with any supervisor, I can't get past the phone rep. MACY'S gets my $1,800 and Stainsafe get my money too. I end up with a torn one-year-old Italian leather sofa. Does this seem fair?

I have shopped at MACY'S for many years but I will be shredding my MACY'S card, and encouraging everyone I know to do the same.

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franv
Saint Louis, US
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May 26, 2011 5:58 pm EDT
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I'm glad to see I am not alone in my disappointment with Macy's. We purchased our furniture in December 2007. Twice my husband and I visited the Macy's Galleria store in St. Louis and spoke to the same sales woman. Very long conversations about what the extended care option would cover. She assured us over and over again that the extended care would cover pet damage such as scratches, urine, vomit, blood, etc. We thought it over and purchased a leather sectional BASED ON THE INCORRECT INFORMATION PROVIDED BY THE SALES WOMAN! A year later when I tried to use the extended care I purchased, after a long conversation with an agent for the coverage which consisted of me telling her the exact location and type of damage on each piece, she put me on hold to get a work number and came back with the news that my damage wasn't covered. Animal punctures and scratches were NOT covered. Just urine, vomit and blood. Apparently if a human scratched or chewed the furniture it was covered. That sales woman at Macy's HAD to know what she was doing just to make a sale. I haven't shopped at Macy's in years and I certainly don't intend to in the future.

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Huck Finn
New Orleans, US
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Oct 02, 2009 4:47 pm EDT

Stainsafe is the biggest rip off. This service is as good as a log. It does nothing for you!
Macy's is great at passing the buck. It's never their fault.

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Julie Kepfer
Mason, US
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Feb 23, 2009 8:17 pm EST

Dear Ms. Elba Schick, please call [protected]. When the line picks up ask for furniture and bedding customer service. Then ask to speak to Janet Rodgers; she is a supoervisor in the furniture and beddinhg department;. She will do anythinh to help you. I know because she has helped me when no one could or would.

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12:00 am EST

Macy's don't get your watch fixed at macy's watch repair!

Macy's Watch Repair, Menlo Park Mall, Edison, New Jersey

I brought my watch to Macy's to be fixed, and it was a disaster. It took longer than they said it would, and then when I got the watch back, it stopped working soon after. I returned to Macy's soon after this to get a refund, was told by the clerk that he needed to speak with his manager about it and he took my watch back, saying that they would call me about it. I never received a call.

A few weeks later I returned to Macy's to collect my refund and my watch. My watch wasn't there; they had sent it back to the repairman's shop, against my wishes. I was moving out-of-state the next day, and I didn't have the original receipt with me to get my refund of nearly $50. The manager told me to send them a credit card statement with the charge on it and then they'd issue the refund. Well, this never happened. I did send a statement, but heard nothing back from them. The only way I got my watch back was because my husband was traveling on business and was able to stop by Macy's and get it. The watch still didn't work, and I'm out $50. They handled the matter unprofessionally and irresponsibly.
Don't get your watch fixed at Macy's Watch Repair at the Menlo Park Mall in Edison, NJ!

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Macy's macy's may have ripped us off this time!

We purchased all of our furniture from Macy's thinking it will be quality and last for some time. The salesman also insisted that we purchase the "extended warranty" which I am usually against. However he insisted that unlike other companies, this particular one is offer by Macy's itself and that it covers anything that can possibly go wrong with the items. After viewing the warranty paperwork, I realized he could be right since is said with large print "Macy's warranty" on the top.
Well, almost a year later, we started having problems with the cushioning of the items in several places where the frame appeared to be exposed. Also the recliner (which was one of the most expensive pieces) kept of getting stock. There are 3 people that live in our household and one is only 2 yrs old.

After calling Macy's, they directed me to an 800 number. After staying on hold for over 40 minutes, I got an operator on the line that proceeded with asking really stupid questions like when did the problem start, as if anyone logs this sort of thing. He went round and round until he finally said, non of the above are covered under the warranty. When I questioned why, he said it gradual wear and tear and that is not covered under the warranty. I said wear and tear of this magnitude in a year, he said "yes". I asked to speak to a supervisor and I was denied that chance, he went on to say they are not a part of Macy's, they have nothing to do with Macy's and when I said I don't think I would ever shop there, he said "he couldn't care less". I immediately called Macy's and asked for the sales person that sold us this crap and of course he no longer worked there. The lady said that she felt my frustration and that she would schedule for an in house inspection, a month later. The inspector came and agreed with us completely on our statements and said someone will be in touch in 3-5 days. 3 weeks later we called to find out what happened and were told that the inspector denied our claims even though he was in agreement with us at the house (we were told this is a tactic used not to be confrontational while at customer's house). I was outraged and called the furniture depart. Supervisor that scheduled another in house inspection (another month later). The same thing happened again.

To date we have no resolution. The store manager still hasn't called me back.

Here is a tip. DON"T SHOP THERE. If you do, just take your chances with the product and DO NOT BY THE SCAM THEY CALL EXTENDED WARRANTY.

Macy's may have ripped us off this time, but I think in the long run, they really ripped themselves off. Bad customer service will not get any business far, even one as large as Macy's.

If you shop there, specially for big ticketed items, GOOD LUCK!

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Karl
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Mar 03, 2008 11:25 am EST

I have had the worst experience with Macy's Furniture department. My wife and I had a credit from our warranty company to purchase a new couch from Macy's. Initially we had good service, but I think that was just so they could get the sale. We have been working with Mary Ann Cunningham and John Mcgill at the down town Portland Location. When my wife and I selected the couch that we wanted, they made the mistake of making a $ 1,557.00 charge to our checking account. I understand mistakes happen, so we where forgiving of that. Next my wife and I decided that we wanted to change the color of the couch. Mary Ann Cunningham insisted that we could not change the color. We thought that was kind of suspicious so we called another Macy's and spoke to a different associate, who told us it was an very easy procedures to change the color of the couch. All they had to do was cancel the order and create a new order for the correct color that we wanted. When finding this out we contacted John Mcgill at the down town Macy's. Mary Ann Cunningham was on Vacation at this time. John canceled the old order and created a new order, when doing that for the second time making the mistake of charging our checking account again for $1,557.00. We called and disputed the matter. Macy's was not supposed to take any money out of our account. John then tried to fix the situation by canceling that, but what ended up happening was an additional charge was made. Now $ 3,114.00 was taken from my account. After days of being on the phone and dealing with this mess. They finally managed to clear up the issue. Also we had put in several calls to the manager at the down town Macy's branch and never heard a word from her. We finally received our new couches in the color that Mary Ann said she couldn't change them to. Now again they have recharged our checking account $ 1,557.00. So again, I am for the fourth time, dealing with the same situation. I will be placing a call to my bank to alert them that this is a fraudulent charge that I never once authorized Macy's to make this charge. I will never do business with Macy's again. I understand mistakes happen, but how can the same location make the same mistake four times in a row? It completely baffles me. This has been a great inconvenience. I can not remember the last time that I received such poor customer service.

DO NOT DO BUSINESS WITH MACY'S. THEY WILL RIP YOU OFF.

Valerie
Valerie
US
Send a message
Nov 30, 2006 3:35 pm EST

The Furniture was ordered on 8/5 with a warehouse delivery date of 8/7. Through a frustrating series of attempted phone calls and visits to the store, on 8/29 I found out that our order had been mysteriously canceled, and delivery moved from August 7, to after September 21. Phone calls didn't work, as you cannot reach anyone in that dept. by phone. Finally I reached a Manager who, after research, told me I'd never been given an early August date. (I have it in writing.) Then, since that late September date,it took 6 attempts to get all 4 pieces of the bedroom set delivered. There was damage on the bed each time, though in different places. The delivery drivers were 1 hour early on 2 of their delivery attempts. As a decorator who doesn't live on the property it was always a problem. Now that the furniture has finally been delivered. (November 15, last piece in place). The client called today to say the drawers aren't working properly. I could never recommend Macy's and am embarrassed as a professional to have had a client inconvenienced such as this. I had so many other choices. Believe me - Never again!

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Macy's deceptive marketing practices

Ordered a shirt size Large on line at Macy's. It showed as being available in the color and size I chose. Received a shirt in obviously a size Small, where they had removed almost all of the label. Obviously they had run out of the Large size. Instead of notifying me, they did this so that they could send a smaller size to me, thinking "I wouldn't notice". Because of their deceptive marketing practices I no longer purchase anything at Macy's online or in their stores.

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midge87
Seattle, US
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Jul 15, 2010 2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You might want to be sure it truly is a size small before you go defaming a company.
Quite a few brands (or just styles) will run smaller or bigger than the size you think you wear.
Really, it's best to try on clothes before buying or at the very least have them infront of you so you can eyeball it and figure out if you think it will fit.
Something being the wrong fit is a risk you take while online shopping.

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Dont like being duped
Binghampton, US
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Oct 23, 2009 10:59 am EDT

The store in my area tries to portray themselves as high end quality merchandise. The clothing is nothing short of finding it at a Kmart or Walmart. The quality is not worth the prices they charge-even on sale. The clerk I went to said that I did not use my Macy's credit card in awhile so I needed to give personal information and my driver's license to verify my identity. So when I did she said that it wasn't letting me charge on my current Macy's credit card. If I wanted to get the additional 20 percent discount I would need to open a new macy's credit card. Now that's stupid, why would I open another account when I had a card to begin with? I gave her all the information needed to verify who I was, everything short of providing a pint of blood and a brain scan for verification procedures (an exaggeration of course). I gave up and paid cash and with the promise that I would never subject myself to the aggravation again by never stepping foot in a Macy's store again.

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12:00 am EDT

Macy's false advertisement and poor customer service

I'm extremely furious with Macy's and will most like never order anything from them again. I placed an online order for luggage at a closeout discount over week ago and just today received notification that my order could not be placed because they no longer had the items and or the colors I requested. Oddly enough though three of the items not available were still listed on their website early today. The catch is they are listed at a higher "discount" price that what was listed over a week ago. I believe I was screwed out of the order because they either a sold to an employee or b) sold to a customer who was willing to pay the higher price. Furthermore they show lack of knowledge of their inventory on hand and lack of skills. If the warehouse (or where ever they store online merchandise) was empty, their customer service/sales people should have immediately started calling stores to see if they could place my order. Lastly because of their inability to contact me in a timely manner has most likely cost me the ability to get the entire five piece luggage set in a different color at the Macy's located in the area I live at the sales price I ordered under-a few days before ordering on line I spoke directly with a sales person in the store and they said they would honor the sales price-I chose to go online because of the color selection. Well, I continue to complain about Macy's unprofessionalism and poor customer service, no one should be subject to their ineptitude.

PS. Luggage is manufactured-its not made out of rare material and/or a maintaining by a dead guy, they could always pull out the design and have more made.

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Martha Acosta Batalla
US
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Jun 07, 2025 7:45 pm EDT

Two seniors went on May 25, 2025 to buy at that department
Safiya was beyond expectations and look for all request herself, Yamila, her companion at the cashier's desk was also very nice

Martha Batalla

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Dipi
US
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Dec 02, 2023 11:14 am EST

Where is my order? If you see the tracking , some PO Box is mentioned. I have no connection with any PO Box. All my packages either get delivered in apartment’s locker or my mail box. I have checked everywhere, my package is not delivered to my address.

I want my item or my refund.

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0664150751
Mpumalanga /Hendrina, ZA
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Oct 23, 2023 2:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My parcel update said delivered but still in China post my tracking number is AS062740982CN please check. I'm in South Africa

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Karen L Vivian
Grand Island, US
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Sep 04, 2023 11:30 pm EDT
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One of my cereal/salad bowls has chipped! I was wondering if it would be possible to replace it? I have not had the dinnerware set very long. Sorry, that I have not looked up the SKEW #. I am disappointed with the 7.5" salad plates for being so small in diameter! The actual eating surface measures 5".

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NOTW22
Houston, US
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Aug 08, 2023 4:53 am EDT

I placed an order on July 7 and I have not received it. I have been waiting for a refund for almost a mouth. No product or refund... This is my first and last exercise.

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Laura Keeling
US
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Jun 13, 2023 6:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Don't purchase items on social media such as Facebook that sell fraudulent merchandise.

It it's looks good the price will make you lose money

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flhr
Ellicott City, US
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Apr 02, 2023 5:19 pm EDT

Macy's is a rip-off. Their customer service is overseas and are useless. I've reported the issue on the Complaint Board and was never contacted.

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Jon Bickford
US
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Mar 13, 2023 8:23 am EDT

on you tube macys offerings of tool box retail $389.00 on sale for $29.99 address in Germany.

Office desk chair retail $389.00 on sale for $29.99 address in nottingham England . Is this a scam by someone using your Name sake Thanks Jon Bickford Yarmouth Maine

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Tri-fid
San Pedro, US
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Feb 11, 2023 8:02 am EST
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Asking me to return a Bare minerals pressed powder that when opened was broken in a million pieces , fell all over white couch and white carpet that had to be professionally cleaned. Was delivered in a brown paper bag and thrown across my porch. I was told by ‘email if I don’t return item they will charge me for replacement. This is a disgrace

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Joyce Harper
Toccoa, US
Send a message
Jan 21, 2023 4:42 pm EST

I bought this electric throw from Macys around NOVEMBER AND THE WIRE HAS COME OUT OF BLANKET. My husband is paralyzed and this is very dangerous if it were to catch on fire because he would not feel it. SENDING PICTURE of blanket. I bought it on my Macys card. My husband loved it at first till the cord started to come out.

Overview of Macy's complaint handling

Macy's reviews first appeared on Complaints Board on Sep 14, 2006. The latest review Refund not received for returns was posted on Jun 6, 2025. The latest complaint Order not delivered (air fryer) was resolved on Dec 22, 2022. Macy's has an average consumer rating of 2 stars from 817 reviews. Macy's has resolved 132 complaints.
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  1. Macy's Contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
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    Credit Customer Service
    +1 (888) 822-6229
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    +1 (800) 568-8865
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    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
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    Jun 30, 2025
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Macy's is ranked 2 among 67 companies in the Department Stores category

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