Lowe's
reviews and complaints

If you wanted or needed your washer dryer why didn't you rent one of the trucks? Lowe's does overbook. They do what they can with what they have. it seems to me like you just didn't want to wait. If say 30 people come to Lowe's today and buys things to be del. do you think Lowe's has the manpower to make 30 del. in 24 hours..

I had Lowes replace a standard sliding glass door with a new one from them, of an identical size. The sign at the store said installation would be $299. The estimate cost $45. and then when I went to sign the contract for the actual installation of the door they said the installation would be $850.

I had a wedding, out of town, to go to the next week, and they had promised to get the job done by Friday, so I went ahead and said okay.

They didn't get it installed until Tuesday of the next week and I missed the wedding. The extra cost included 4 pieces of trim around the door which is poor quality, and would have cost less than $20.

I will not use Lowes installation services again.

I know there is a class action law suit against the maker of the composit decking but here is my question. Shouldn't Lowe's be suing them instead of the consumer? Lowe's bought the product and sold it to it's consumers. I was part of the suit, Lowes sent me the paper work, but you should have seen what they wanted you to do to get any satisfaction. Unbelieveable! I now have a hugh deck on the front of my house that is warped and molded and there isn't a thing I can do. They wanted me to take a picture of the end of one of the boards with the code on it so they could be sure of when I bought it...My deck is enclosed around the bottom and I don't have any of those things, they were removed when the deck was built. Lowe's knows when I bought the material, they sent me the paperwork. Or how about they want me to cut a piece of the deck board with the mold on it and mail it to them. What has this world become? I spent $2500.00 on decking material plus the cost of having it installed and now I have to pay to have the mold removed several times a year because it looks so awful. I'm done buying anything at Lowe's..they don't stand behind their products.

you mixed the gas/oil wrong. they are basically telling you since you messed up they are not going to pay for it

I have the same situation however, I have more to share. Check this in your stores, but be very careful. I discovered fraud. Credit Card fraud and the reason I wasn't being promoted was because I didn't want to play their game. I was harassed, discriminated, even endangered lastly terminated. I'm in California. Even in the current lawsuit I have filled against them, they managed to convince my lawyer to quit and the judge approved his relief from the case. I'm currently filing a EEOC complaint so if any of you in California were terminated, discriminated, harassed and others, I want to turn my lawsuit into a Class Action, but I need more people to participate. Please let know if you are interested.

I applied at Lowe's for project interior specialist in Fl. 2013, they saw my portfolio and called me the same day with compliments. I waited a month or so for an interview. After extensive interview Marketing Manager said they were leaning toward choosing me and feel free to call him on cell with any questions, they were to let me know in a couple of days about next step. I waited a with no reply. After two weeks I went back to the store where the HR Manager told me that they hired a young man but he "the marketing manager" was supposed to get with me for another store. I never heard from anyone. ONE YEAR AND TWO MONTHS LATER I received a dear john email thanking me for applying but they choose someone else more qualified. Lowe's did 55 billion in revenues 2015. I guess they can afford to waste your time!

Lowe's does not pay its sub contractors I have been with them for many years and can not get paid for alot of the work we have done although we have the best coudtomer scores in the area be carefull Lowe's is not your partner like they say they will cheat you oput of every dime use you and then replace you

I am doing a bathroom remodel and wrote a check for my purchases today in the amount of $917.75 using our Henry's Ag Services check. The check was declined. could you please tell me why?
Carole Henry
P.O. Box 7127
Roll, Arizona 85347

ORDER CREDIT CARD 3/13/2009 REFERENCE #K41S9V
HAVE NOT RECIEVED IT YET ?
WANTED TO KNOW WHY
THANK YOU
DIANA BENOTI
144 RED FOX RD
LIVINGSTON, TX. 77351

I was looking for plumbing parts and spent 1 1/2 hrs with a employee, who waited on me as well as 8 other
customers, at the same time making my visit too long. This employee needs to be evaluated for attention
defeceit.

Don't forget having any past affiliation with union shops; I am witness to the quad threat...black, handicapped, old, and ex union. Its not advisable to lie on your resume, but I still pass for younger until I verbally reveal the other "traits". During both interviews, It was suggested that I favor "seasonal" jobs...ha! When some Kid is responsible for the future of the world, you'd better be dead! The sad part is they're headed for the same fate. They are suck up, immature, inexperienced and practicing cronyism, nepotism, ageism AND racism!
Be observant when shopping in Lowes next time...check out the "servants" lurking in the shadows, and the "Pilgrims" up front. History repeating itself (the cycle continues), sadly :( any class action momentum deserves acknowledgement- put me in, coach :) Overqualified again!

I have applied to Lowes numerous times, I worked in a building inspection department until I retired and held structural and professional certifications and thirty years of experience relative to residential construction repair and remodeling. I know more about buildings and materials than the people Lowes hires ever will. Lowes hires a few older people to give the appearance they don't descriminate, I have applied for at least ten jobs and it's always the same thanks but no thanks! I assume a 28 year old is reviewing the applications. I guess all of us old people need to show up and do a lay-in or die-in at their entrance, they can have us arrested and then they will have a real reason not to hire us people over 50.

I am a fit, non smoking 50 years old white male, have eighteen(18) years of experience in landscaping(maintenance/installation), gardening and years of experience working in plant/tree nurseries. Ive applied online at several Lowes stores for numerous jobs(cust svc/garden dept), both seasonal and full time and get turn down emails every time. I work PT but have told Lowes mgrs and HR managers I would love to work for them, either reg PT or reg FT. Two years now and nothing but rejection. I know Lowes has some good employees but I also see a lot of deadbeat employees in the several stores I frequent throughout the year(buying supplies). No idea why I can't hired(I have nothing on my criminal background and have a valid DL) but I'm beginning to suspect age discrimination. Both mgrs at my job interviews were no more than 30 years of age.

They will not hire you over 40! I have tried over and over and get a a nice email in Pensacola thanking me for applying! I have over 20 years of truck driving with cdl A class and no ticket and clean record!

Why wouldn't you just do a refund/rebill the next time you were working when you had your discount card? Maybe you wouldn't work for Lowe's or any major retailer if something that little makes you that upset.

This is not the place for this type of complaint. They are in an actionable position just as much as you are. Lowes has an complaint process that is handled by an independent company which is to be used for this very reason. This is something you agreed to when you signed your new hire paperwork. Also, in the paperwork you signed it stated that you will not receive your employee discount unless you have your employee discount.

If you have a complaint to lodge agains a zone manager that you feel cannot be settled through Lowe's "open door policy" then I suggest you file a complaint though EthicsPoint at:
https://secure.ethicspoint.com/domain/media/en/gui/12758/NewIndex.html

or call :[protected](toll free)

Also, Zone Managers don't make the shifts and you know that so please don't make false accusations. Do yourself a favor and speak to either your HR Manager or your District HR manager otherwise you may find yourself without a job. Your complaint was very specific and you foolishly identified yourself on a public forum with situational information. If you were to continue to make public complaints against Store 1613 with situational information that can be tracked back to you, you could be facing termination for violating Lowe's policies and procedures which, again, you signed saying you agree to follow them.

Be smarter than them. Bryon sounds like an idiot for jeopardizing his career by playing "favorites" but complaining the way you did makes you no better than Bryon.

Thanks for the warning. Was about to buy on sale a snowblower from Lowes. Thought the return was 90 days but now see it is only 30 days. It is late September and I probably won’t use it till December which is after the return period.
So if I buy it will be in December or January as it is a lot of money to be stuck with a dud performer.

the phone number to regcure i beleave it is a scam it didn't make my computer any faster than it alway was it slower than every and i want my refund back of 39.90that what i paid so where is there phone number you can't get no where i'm am very mad?

i sure would like to know the phone number of this company i would like to have my refund back in my bank account so if anyone know there phone number let me know

My husband and I went to Lowe's and purchased a Whirlpool upright freezer on 2/14/09. We were asked to buy the 4 year extended warranty and it sounded like a good deal so we agreed. They said it would be delivered in the morning which they never came until afternoon. I went grocery shopping on the next day as I was going in for surgery the 20th. I bought a lot of things to freeze so I would have it on hand.

2/17/09 I noticed that some things in the freezer were thawed so I set the freezer to the coldest temp. By morning everything was thawed and warm. I called Lowe's and they said they would send out a technician the next business day 2/19/09 to replace the freezer because it wasn't even a week old and it was defective. When I had asked about the refund for the spoiled food they say they do not have to pay for the food loss which was a little under $300.00 because they replaced the freezer and that nulled the extended warranty. I am entitled to a refund! And after reading about others not receiving their free delivery charge refund I am guessing I will never see mine either! I will never buy from that store again and spread the word to others so they don't get ripped off as I did.

Here Here Big Babysitter! I couldn't have said it better myself!

So, let me get this straight. You told the paint desk guy what color you wanted, which you could only do by picking out a color slip 'yourself' and handing it to him. He matched the color of exactly what you presented him. He had to add the proper tint to the paint to come out in the 'color you requested', which again, is the only way they will specially mix a paint for you is by your specifications, they show it to you (so you can match it up to the paint card you selected to be made, and you would have to either say "yes that is my color" or "no that is not my color". You obviously accepted it and paid for it and now you're angry because "YOU" did not take the time and effort to locate what color and tint that you really needed, you just had paint made that you thought was right. Well Lowe's has a policy, which is explained when you buy it, that they won't take back (refund) any paint that is tinted, like yours. You screwed up, they even attempted to make it right and you feel you should be compensated? I agree you should be compensated, for maybe disability compensation for your lack of common sense and for therapy to dispel your sense of entitlement. I work for Lowe's and used to work for Home Depot, neither of them would allow you to be compensated for your ignorance. You are the type of customer that businesses dislike. The customer is not always right, and you can certainly take your money elsewhere. But Lowe's and Home Depot communicate about customers like you, which we will just call problem people. Problem people end up being blacklisted from us and our competitors because you are full of [censor] and not worth our time and attention. Maybe if you were not an idiot int the first place, you wouldn't have had this color mix up in the first place, but you just probably guessed at the color and told the paint department associate that you were sure. If we are to hear about you from a competitor, you won't get service in either store. We have a right to refuse service to anybody at anytime for any or no reason. We are private property too, if you don't like it then leave. Feel like screaming or cursing me, go ahead? Then we call Loss Prevention and they will ask you one time to leave, if you don't leave on your own immediately, you WILL go to jail for trespassing, even if you do get in your car and get away, we already have all of your information and your license plate number with any of our basic 58 CCTV cameras. If two people told you to leave and you still don't go, you will sit in jail a bit longer for criminal trespassing.
On the other hand, if WE screw up, then by all means we will fix it and make it right at our own expense, but this [censor] entitlement you feel like you should be compensated is [censor]. Where do you work? I would like to make a complaint about YOU for WASTING MY TIME and feel that I should be compensated for my troubles.

yes i couldnt agree more, i actually work at lowes and let me tell you LOWES, is all about getting your money and then ### you basicaly
they want you to get the credit cards, and this is the reason why, for one it causes people to come in and buy ### regardless of the fact you dont need these things, and further more the interest, now lowes only approves people with the best credit because they know people will pay these fines and surcharges, thats for the people who actually catch it and not like the honest people that just pay the bill
anyway i could go on all day about the shady ### this company does if your interested in more info email me at kibbekkk@yahoo.com i will tell you all about it, even how to totally rip them off lol
seriously

I was hired on at Lowes as seasonal and went to part time. I worked for 8 mon. at 40 plus hr. a week. My disabled 5 year old lost his health insurance because I was making too much money. I asked to be given full time hr. and was turned down. I went to next in line over human resources and was went from 85 hr. every two weeks to 30 hr. every two week. They than went and hired two more people to take up the hr. I was working. They do not care about you or your family. Too many power hungry managers that want nothing but to ### on your parade. I would never work or shop here again. My family has spent on average of 10, 000 a year in this store but NEVER again.

Hey fellow lowes-bashers, my issue is not nearly as bad as some of these but i had to tell about it. I bought a little trailer with a black metal frame and wood plank bottom. About 5' x 10' . Go to liscence it and it turns out that every one of these sent to lowes, at least in washington state, have the exact same vin number. Identical. All of them. So I cannot liscence my trailer without a state patrol inspection issuing a new vin # . Go back to Blowes I mean lowes and of course there a'int a DAMN thing they will do! the person at customer service just stared at me like in the " employee smells of drugs" comment. Oh yeah, my state patrol appt. is almost here. they're scheduled out 4 months. maybe i can use my trailer soon.

I was a management trainee in this Lowes location with a stellar performance record. A lower-level employee tried to kiss me at one point in a secluded area of the store. I reeled back in disgust and left the area. On my next scheduled work day, the employee's supervisor approached me and apologized on behalf of her employee and asked if I would NOT report this incident to human resources. I agreed. Two hours later, the employee and her supervisor reported ME as the aggressor and filed a complaint.

I was questioned by the Area HR supervisor and terminated several days later. I petitioned the Regional HR supervisor for a review of my case and asked REPEATEDLY for the opportunity to take a lie-detector test to confirm my version of these events. I was notified several days later that my termination would stand.

With no witnesses to this event and completely opposing stories, I suspect Lowes chose to terminate the gender which had the greatest STATISTICAL probability of having committed the harassment. Meanwhile, a career is snuffed out, a reputation is irrevocably damaged, and the perpetrator of the harassment suffers no consequences.

My mom passed at the end of 2006. I had my credit checked the summer of 2007 and found a Lowes bill I new nothing about and could not afford to pay. I contacted the store and found out my mom had me on the account but because I never had a Lowes card I did not know. All customer service did was send me a Lowes card I could not afford to use because it already had a debt. By the time I could afford to pay it the company had added three hundred and something dollars in penalties and turned me over to collections. I tried to work out a deal to pay them their original balance and send them the death certificate of my mom and told them they could research and see I never had a Lowes card and this was not my debt but I was willing to pay them their original balance. Their collection department the store uses gave me a settlement amount and told me that would be the end of this unfortunate situation and the card would be closed out. Guess what! After paying, they did not close the card and sent be a statement for the remaining balance thats nothing but penalties and late charges for a bill that was not mine in the first place. They are nothing but liers to a person that could have been a good customer to them, but since I have a Home Depot card and a Sears card, I will never have anything to do with Lowes again!

I work for Lowes and I am sorry that what happened to you but the reasons behind their responses were really simple...
1.) We can only unload our trucks at certain times a day (if its our RDC truck its usually done in the evening towards closing time.)
2.) The length of wait is truthful, its a 53 foot trailer, it takes sometimes a few hours to unload.
3.) Our policy and Insurance reasons is why you could not go back and help unloading.

My last comment didn't read well enough lol! I think it must have gone to the wrong address see as your name ISN'T on it. I would call customer care inform them of their mistake and shred it.

Hello I am a Lowe's employee. The number is legit for activating the card. I'm not sure how you would receive one with your name on it if you did apply, perhaps someone on en your house used you name and mailed something in? Or even applied online. If it has your name on it, it is yours. But you can call customer care, a number on the Lowe's website to cancel it.

Careful, sounds like a phishing scam ... if you call, they'll probably ask you to verify your SS number or something to that effect. In essence, you'll be giving them your SS number because they never new it to begin with.

If you didn't apply for a Lowe's credit card, do not call the telephone number.

You might want to go to the Internet Crime Complaint Center Web site and file a complaint. Here's the URL ...

http://www.ic3.gov/default.aspx