CB Appliances Lowe's Complaints #1082-1101

Lowe's review: Window install

chrispe2n2 of Jacksonville, US

Oct 01, 2021 5:45 pm UTC

Verified customer

I bought a window from Lowes in Watertown, NY and paid them to install it. It could not be installed by the time I left for the winter. A year later I was finally able to get it installed by C& H Construction. The owner had one employee install it one Saturday. The owner, Chris Morrell didn't stay the entire day. He was told and he understood that I had to leave that afternoon. I left finally at 5pm with the subcontractor still there. I was told that Chris would pick him up after helping another sub put in a bay window. He finally picked him up at 7pm. Meanwhile, the subcontractor took several things, including a gun which the State Police found when they tried to stop him. Apparently he is an illicit drug user. They caught him with the gun. Fortunately it wasn't used in anything illegal. This will cost me money in addition to loss of sleep. Should I sue Lowes for return of my installation? Sue Chris Morrell? Both? I've lost a lot of money travelling and missing work. I depended on Lowes to have vetted their 1099 employees. I'm at a loss as to what to do.

Desired outcome: Replacement of monies

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